Rated 4.2 out of 5 by 55
Rated 1.0 out of 5.0 by Bruno666 Unsecured Room
I checked in on Feb 2nd. I got to my room and found that it was unsecured (the door wasn't latched). I went into the room and found that it was empty and closed the door, it wouldn't latch. I called the front desk and the manager came up to try to fix it. He played with the door for several minutes with no success. I asked him to switch me to another room; he said that was not possible due to the fact that the Hotel was booked up for the night. He told me that I should not worry about the door not latching because "Who would enter a room that isn't theirs?” I asked if he would feel comfortable sleeping in an unsecured room? He said he would, to which I replied that he might want to call maintenance and have them fix the door. He said he would do call him but was unsure if he could come in on a Sunday night. Two hours later I got a call from the manager stating that the maintenance person lived over a half hour away and would not be coming in. I suggested he call a locksmith, I was told that was not possible. The manager told me that I should just close the "swing arm night latch" and that would keep the room secured while I was in sleeping. He said the maintenance person would fix the door in the morning. Approximately 2 hours later the manager called my room; I was attempting to sleep, and stated that he'd like to try to fix the door again. I told him that I had a meeting in the morning and had to get as much rest as possible, so that was no longer an option. The next morning I told the desk clerk that I had left the "Do not disturb" sign on the door in order to keep the housekeeping staff away, but not to keep maintenance away. She said she would tell them. Later in the day when I returned I found my door in the same condition, I called and spoke to the same manager from the night before and he told me since I had the "Do not disturb" sign on the door that maintenance didn't fix it. I was very frustrated by the lack of cooperation and concern for the safety of guests, that is why I'm writing this. I don't normally write reviews, however, I felt this was one that needed to written. Will I stay there again? Probably, but only because my company has a corporate rate with them and that's where they tell me to stay. But I certainly wouldn't have my family or friends stay there.
February 11, 2014
Rated 5.0 out of 5.0 by traveling lady Comfortable bed and comforting staff
I stopped (this time) because of icy roads. I was very tense because of the weather. I was greeted warmly, and put at ease by the staff. The food was good, the Olympics kept me from having nothing to do, and the bed was very comfortable. It started out as "any port in the storm" and ended up a very enjoyable, comfortable stay.
February 10, 2014
Rated 5.0 out of 5.0 by Coppercord Great staff, Good sleep
The front desk staff was excellent. Beds were comfortable. Dinner was good.
Would be nice if they offered environmentally friendly options such as not laundering the towels every night.
February 9, 2014
Rated 5.0 out of 5.0 by skiss Nice hotel in Temple, TX
This Holiday Inn had it all, there was really nothing to complain about except for some minor issues connecting to the Wi-Fi (which were resolved). I was in the room right next to the lobby, but I was still able to get sleep during the day with the curtains drawn.
I ate breakfast twice, and although I think it's slightly over-priced, the food was quite good and the staff was very friendly.
Check-in and check-out both went smoothly and the reception staff was also very helpful (giving us restaurant recommendations etc) throughout the stay.
If I were to visit this region in the future, I'd definitely get a room at this hotel again.
February 9, 2014
Rated 4.0 out of 5.0 by Eyzofgrene Very comfortable stay after a long drive
Same great quality I've come to expect in thru Holiday Inn/Holiday Inn Express Hotels.
My only complaint is the recent trend of a "No Pet" policy across IHG properties. I travel with a VERY small dog who is an adult, house-trained, doesn't shed, and is very quiet. I am quite willing to pay a small pet deposit for any damages, which there NEVER are. But not even having that option is having me starting to consider another rewards program.
My solution would be to have a few no pet rooms available for those with pet allergies. Have a pet deposit for any guests that do bring pets, impose a weight limit, etc. And the purchase of a cheap point and shoot camera for proof of damages in case of any litigation would ease lawsuits.
February 3, 2014
Rated 2.0 out of 5.0 by Business Professional Comfortable bed but service for conference room was bad
Hotel room was comfortable and clean. Speedy check in, but poor customer service inregards to request and questions about the conference room that was reserved for our company's career fair.
February 1, 2014
Rated 5.0 out of 5.0 by Beeg Overall a great place to stay!
The hotel was very clean, comfortable beds, great food, and the staff literally went out of their way to accomodate us. We had business/training there for two days and it was absolutely the best one we have ever had. Very positive, outgoing staff members. will definitely be back!
January 26, 2014
Rated 5.0 out of 5.0 by Texas Lady Best hotel in Belton/Temple
So clean...in all areas. Warm and efficient staff. Great room with plenty of space. Wonderful breakfast, although not free it is truly worth the cost and you save a bunch in time.
January 22, 2014
Rated 5.0 out of 5.0 by AustexGal Great service and Comfortable bed
My stay was pleasant from the moment I walked into the front lobby. The appearance and atmosphere of the area was inviting and check-in staff was friendly, courteous and helpful. I had a restful night's sleep on a comfortable bed and experienced little outside noise to disturb me. In all, an enjoyable stay.
January 22, 2014
Rated 5.0 out of 5.0 by El Capitan Best Hotel in Temple
New, clean, HD TV, comfortable beds.. What else do you need?
January 21, 2014
Rated 5.0 out of 5.0 by larry1214 Location
The hotel is a little hard to return to if you leave for dinner
January 16, 2014
Rated 5.0 out of 5.0 by CCW020156 EXCELLENT HOTEL OVERALL
Polite front desk clerk, fast efficient check-in/check-out and the rooms were quite and spotless.
January 5, 2014
Rated 3.0 out of 5.0 by robsound not the best place
holiday inn can be hit or miss...this is a miss...with some updating of rooms, it could be a good hotel
December 31, 2013
Rated 5.0 out of 5.0 by KSantiago An Oasis in Temple
After spending two nights in other hotels in the same town, I finally transferred to the Holiday Inn. It was an oasis in this small town, giving me a comfortable place to relax and enjoy the area. The staff are very caring. Being there for 3 weeks, it became like a second home. And did I mention that an American Idol finalist works there? That was pretty cool. They have live concerts weekly in the lobby. A really great place to hang out.
December 15, 2013
Rated 4.0 out of 5.0 by ChefB Beautiful new hotel
When I walked into the hotel, the fire alarms were going off. It was a false alarm, a child had pulled the handle. Since there was only one person at the desk, she was trying to cancel the alarm, talk to the fire department, answer phones, and check in guests at the same time. For the price of these rooms, I expect there to be enough staff on duty to handle an emergency like this. The woman at the front desk did a wonderful job at tending to guests and staying professional during all the chaos. Kudos to her! That was the only frustrating thing about our stay.
The rooms are beautifully decorated. It was a little humid and stuffy when we walked into the room. Turning on the air made it comfortable in just a few minutes. It is so nice to be in a non-smoking hotel! The room was clean and the bed was very comfortable. We had the best nights sleep in weeks on that bed. We did not eat at the hotel, we decided that if we were going to pay for breakfast, we would try something unique. We went to a restaurant that serves food produced locally and it was wonderful. This hotel is close enough to town that getting to any restaurant or event is really just minutes away, and we never heard any noise from the highway. Very nice, we will stay there again.
November 23, 2013
Rated 5.0 out of 5.0 by Janetta56 Nice place to stop between Austin and Dallas
I recently stopped at this hotel after a UT Football game and was pleasantly surprised at the cleanliness, quiet surroundings, and wonderful staff at this hotel. I usually stop in Salado, but that hotel was booked and the hotel suggested I try to contact this hotel. I was given a great rate and my husband and I will be stopping again in December.
November 7, 2013
Rated 5.0 out of 5.0 by grumpy6 Beautiful room, great staff.
Wanted to let you know that the door leading to the parking lot from our hallway needs to be adjusted. It makes a sliding noise when closing like the weather striping needs to be trimmed. You can hear from the room every time the door was opened. This is NOT a compliant, just hopefully a suggestion. Great stay, will stay here again when we are in the area.
October 29, 2013
Rated 5.0 out of 5.0 by Redhat617 Great Service in Temple
This is my 7th or 8th stay in Temple at this property. Always the same great service. The internet service does leave some to be desired. I don't know why these great hotels don't take pride in providing excellent internet to guests.
October 28, 2013
Rated 4.0 out of 5.0 by HANK54 Great hotel, but NO ONE to Change light bulbs??
I was here for 5 days. I must start by saying this is a nice hotel I really enjoyed the rooms especially the one with the king bed. Very roomy , clean and chair with ottoman layout was much appreciated.
Maid service in general was GREAT. However, my issue is a little with the maid service and the maintanence. First I was in room 219 with 2 queens then moved into room 225 with a king bed. For 2 days the light above the tub was out. I did not report it until I switched rooms. Why dont the maids see this things and report them? Then I moved to a King rooom #225. In this room it has a good size entry way and the entry light that is on a sensor did not work. It was that way when I moved into the room. Again why dont maids report this. I did not get to reporting it until about after 4pm on Friday. So maintenance staff is gone until MONDAY so, there is NO ONE at this HOTEL that can change a light bulb until Monday. That is a little pathetic. Holiday Inn hotel rooms with ALL the lights on are a little on the dim side I am getting a little older and I have noticed I need all the light I can get. So now I am in a room that has NO entrance light so no light in the closet area or for the refrigerator or the coffee pot. No ONE can change a light bulb for 2&1/2 days. I was very disappointed.
The front desk staff apoligized but said there is NOTHING they could do.
October 17, 2013
Rated 1.0 out of 5.0 by bad1212 Terrible
The hotel cancelled our conference room for a meeting of 70 two days before event. Refused to let us cancel hotel rooms because we had a contract. Amazing that the hotel could cancel our event and still require us to stay there. People traveled across the nation to attend this event. We had to rent vans to transport attendees to other meeting site. Terrible sales staff and manager. May Never stayat a holiday inn again
October 15, 2013
Rated 5.0 out of 5.0 by pat1939 Very Good Experience
My wife and I enjoyed our 53rd wedding anniversary at the Holiday Inn in Temple, Texas. We had planned a different day, but, complications prevented. We planned to eat at one of Temple's many great restaurants. When we saw the extremely nice restaurant in the Holiday Inn, with Christi's help, ( she is the front desk clerk), we decided to eat our anniversary dinner there. They really made us feel Special. The food was excellent, service very good, and at the end they brought us a complimentary desert.
October 9, 2013
Rated 5.0 out of 5.0 by OgMikeD Relaxing, Clean, Easy to get to
Clean nice room, great stay! Had fun in Belton. Kayaked in Lake Belton . Good food and a fun Town. Hotel was great.
October 2, 2013
Rated 4.0 out of 5.0 by Rgraham541 UMHB Football stay
Room was immaculate and service was great! Even though we checked in at 10:30PM the Bar Tender kept us happy!
The only complaint I can forward is house keeping, on a Sunday morning, knocking on the door at 9:15AM...give me a break.
September 25, 2013
Rated 3.0 out of 5.0 by Karen8 Almost Great
We recently stayed at the Holiday Inn in Temple. The hotel is very nice and clean. The staff was very nice and helpful. We stayed at the end of the hotel closest to the highway on an upper floor and could hear all the highway traffic. Usually I can mask the sound with the air conditioner fan set to continually run, but this wasn't an option. I do not consider myself a light sleeper and usually can sleep through anything, but it was difficult that night. Next time I will ask for a room on the other end of the hotel and will see if that makes a difference.
September 24, 2013
Rated 5.0 out of 5.0 by MTProfessor Excellent New Hotel
The rooms were very comfortable and the hotel is in an up and coming area in Temple. There is a Golden Corral being built right next door. The price was great, even though I used my reward points for the stay. The hotel staff were friendly and attentive. The hotel is also easy to access and close to restaurants and shopping. I travel to Temple each year for a meeting and have stayed at another local hotel, but I will be staying here every year now!
September 24, 2013
Rated 5.0 out of 5.0 by Kennymac Great Staff
While the hotel, all inclusive, was fine, the hotel staff was exceptionally responsive, helpful, and polite. During our 8 day stay we asked several times for assistance in locating local and regional business addresses. Each and every time, and with a smile, the front desk attendant (Christie) got us the correct address as well as the best route to take in getting there. Although her response might not have been a major part of her day, it was significant in making our stay pleasant.
September 21, 2013
Rated 5.0 out of 5.0 by crispylivin Great Hotel
This hotel really was a great place to stay. The room was nice and cozy. The food was average and drinks were a little pricey, I am not really certain how they do enough business to stay open in the restaurant. I can't remember the name of the staff but the man at the front desk and the man working the restaurant were very nice and very helpful, some of the nicest people I encountered in Texas the entire week!
September 10, 2013
Rated 5.0 out of 5.0 by CP49 Another Great Stay
This is the hotel of choice when I stay in Temple.
September 4, 2013
Rated 5.0 out of 5.0 by 10megan quiet and comfortable
Convenient location. In future will need to use laundry but find the 9-3 times inconvenient for my working schedule. Not sure how I will get laundry done at end of work week before I travel to a new location
September 1, 2013
Rated 5.0 out of 5.0 by MoparLC61 Nice hotel
Comfortable bed and easy access from major freeway..
August 15, 2013