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Rated 4.1 out of 5 by 98 reviewers.
Rated 5.0 out of 5.0 always a great stop this hotel by far, is one of our top overnight stops! We find it quiet, clean and comfortable. A weekend rate came up under 80 and we booked even though it was a bit farther from where we were destined for the weekend. We were delivered the extra pillows we wanted and towels too. They are a generous size and cozy to the touch. The type of get away feel you want but without that posh price! Awkward moment: the cleaning or maintenance guy followed us to the elevator and when on the elevator stood facing us when we checked out well before the 12noon posting of check out time. Seemed like a security check out. Still will book a night away at this great spot with easy on and off highway access and plenty to get to all around the Boston and beyond area. Always feels like we truly got away even though its not too far from our backyard. February 28, 2014
Rated 1.0 out of 5.0 by Great convention/ meeting site, but lodging lacks The concierge was not the most pleasant or informative upon my arrival. Grand Lobby perfect for events wonderful décor and Baby Grand Wurlitzer. Dining area looks restaurant like which is very impressive. Breakfast is not included in rate, quite frankly I had stayed in a cheaper hotel the night before and included breakfast not to mention better room accommodation's where I was in a upgraded suite still for a lower price base in a higher traffic area closer to airport. I would be willing to pay for a breakfast if it is "a la carte" but the breakfast offered was no different or higher quality than a motel bed and breakfast offering. Now to the rooms, the box springs and mattresses are old and need replace. Cloth on box spring is hanging and showing signs of fatigue. Mattress was also old and stressed, very little back support. Décor in room is very dated and needs some work. Bathroom was the highest point of the room. Lastly I did not get any recognition for being a IHG member. February 27, 2014
Rated 5.0 out of 5.0 by Check in Check was easy, quick, and friendly. Room was ready and recognized as a Platinum member. February 23, 2014
Rated 2.0 out of 5.0 by Lousy Dining room experience I stayed at this location for the first time last week. Now I have to admit, it was during quite a snowstorm. I'm sure a number of people decided to get off the highway that was almost bumper to bumper at slow speeds due to the storm. My first impression was attempting to check in. There were two overwhelmed woman attempting to check people in while handling the phones with more reservations. It seemed that answering the phone took priority over the person in front of them (me). Once I did get checked in my room was very nice. We decided to stay at the hotel and have dinner in their restaurant VS. going back out in the storm. We could not get waited on in the lounge. The one bartender was overwhelmed and another customer told me don't even try to get a drink. We then went to the dining room. The same issues occurred. The staff was well understaffed for the amount of customers. After a long wait we were seated and finally waited on. The waitress was pleasant and attempted to give us her best service. The Hotel beverage manager was running around in a tailspin. We then learned that there was only one cook. Then we saw the waiter having to run for room service. The steak dinner was tough and I only at a small bit of it. We paid out bill and left. I can't believe that this big of a hotel would be so understaffed knowing full well that there was a winter storm in the area. Now I know why I never eat in a holiday Inn hotel restaurant. I might try the hotel again , but only in summer weather. February 23, 2014
Rated 5.0 out of 5.0 by Great Value, Great Experience Was booking for a business trip, short notice. This was a great deal and I found it to be a great hotel with just a really nice staff. From check in to check out the entire stay was just great. I will definitely make this my first choice when in that area of my market for business. January 27, 2014
Rated 4.0 out of 5.0 by Late night excellence! Hello, We arrived at 1:30 AM after a long (23 hour) day of driving. The staff was very helpful and got us checked in quickly. We stayed on IHG Points and there was no hassle, plus points earned, too. I have several hotel chain Reward Programs and have determined that IHG is the best value-I earn points faster, and those points get me into free rooms at lower point levels than the competition. In addition, there is almost no place where you cannot find a HI property. We skipped the hotel restaurant and ate at the Cracker Barrel across the street. One suggestion-keep the rooms warmer. At zero-dark-thirty the last thing we wanted to do was raise the heat in the room from a chilly 63 to 70.... January 27, 2014
Rated 5.0 out of 5.0 by Perfect spot. Comfortable room. Easy access to the highway & good location. January 24, 2014
Rated 4.0 out of 5.0 by Always Reliable! I have stayed here many times for 4 to 7 days at a time and appreciate how clean and inviting this hotel is. Victoria's serves a great breakfast and there are excellent ala carte breakfast deals as well as a buffet. The fireplace in the lobby is great, the rooms are clean and have fridges and microwaves. The desk and maid staff are very good and always responsive. The beds are comfortable. The in room heating/cooling unit can be loud as it comes on, but otherwise fine. It is very convenient to Boston. January 16, 2014
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