Rated 4.1 out of 5 by 89
Rated 5.0 out of 5.0 by Moe24 Comfortable stay after a long drive
After a long drive, on our way to Niagara Falls for the first time was tired and hungry, was greeted with amazing hospitality and customer service. Definitely would recommend and stay again.
August 5, 2013
Rated 4.0 out of 5.0 by GDBet comfort and convenience
This time didn't disappoint. We've stayed here before (on our way home in ME from a family visit in CT)... and will stay again.
Food is delicious and reasonable; bar is a nice place to relax.
We were especially impressed with the staff at breakfast, who suddenly were bombed with guests, They were not only efficient, but also courteous and pleasant. (I'm sorry I don't know their names.)
August 2, 2013
Rated 5.0 out of 5.0 by Handhequipment Excellent hotel
Whole experience well, staff polite and knowledgeable
Rooms beautiful and clean,
Very nice place to stay, definitely will again when area
August 2, 2013
Rated 3.0 out of 5.0 by Ronni Good Rooms - Lousy Breakfast
Title sums it up pretty well.
In all the Hotels I have ever stayed in. This was by far the worst breakfast
July 28, 2013
Rated 5.0 out of 5.0 by weddingguest07 Good accomodations, comfortable room
Staff was courteous. Room was clean and comfortable. Attended for a wedding event at a discounted rate (which was a really good deal). Thank you.
July 12, 2013
Rated 5.0 out of 5.0 by AAA2 Need bills online!
Nice stay, but I wish the bills were available online so that when it comes time to do my expense account, there is no waiting.
July 5, 2013
Rated 5.0 out of 5.0 by JoAnn23 Overall good experience
We stay at the Tewksbury Holiday Inn whenever we're up that way and we have never had a bad experience. The room is clean and nicely decorated. The check in and out process is effortless. Across the street is Dunkin Donuts, a gas station and Cracker Barrel. For or a full service hotel, the rates aren't bad either.
June 22, 2013
Rated 3.0 out of 5.0 by froggette Yes, BUT...
My husband and I, both seniors, stayed at the Holiday Inn in Tewksbury on 5/19 and 5/24. It was a lovely large room but I was disappointed in a few things. Holiday Inn does not have the folding luggage racks for suitcases. I was told to put my 3 suitcases on the chair (only 1 would fit). The others would have to go on the floor. As a senior with bad knees and a bad back, that was impossible. I was also told that if I put a suitcase on the desk and scratched the desk I would be charged for repairs. Where else was I supposed to put my suitcase? There was a king bed in the room but only half-size pillows; 2 firm and 2 soft. This made sleeping very uncomfortable as my head kept slipping between the pillows. The first day I signed up for their rewards program and got a ticket for 2 breakfasts the next day. On 5/24 I asked for a breakfast ticket and was given one for only 1 person. My husband would have to pay almost $12 for microwaved eggs, bacon, sausage, pancakes or French toast. When I complained, the desk clerk changed it to 2 people. My advice: go across the street to Cracker Barrel for a REAL breakfast for a lot less than $12! With so many motels in the same area, I doubt that I would stay there again.
May 25, 2013
Rated 5.0 out of 5.0 by sapphireblue61 service
We stayed here for a family wedding .Although we arrived early for check -in , our room was ready for us .We had some downtime before the ceremony .The parents of the bride hosted breakfast buffet the next morning .The food was very good and plentiful , the room was set nicely and the serving staff was very attentive. I am a hospitality professional myself and I thoroughly enjoyed being served by your staff.
May 25, 2013
Rated 4.0 out of 5.0 by jhemi Great Area
Came to the area for work. The hotel is close to amenities and two minutes away from the highway. Recommended!
May 21, 2013
Rated 2.0 out of 5.0 by GinnyBinny Extremely poor staff
I was here for a wedding. Lynda, the front desk lady was not only slow but rude to everyone. She was extremely unhelpful an unpleasant. Why does she work in the service industry?
May 17, 2013
Rated 4.0 out of 5.0 by meshell Nice hotel, friendly, only 1 complaint
The front desk gentleman was very nice. He treated guests exactly the way a hotel should. Only a couple of complaints with the rooms. One I addressed, the other we let go as it was late at night.
Our first bedroom was perfect, with the exception of the bed sheets being worn out. It had the scratchy marks on it. I called, and they moved us to another room. Great. That bed had soft, nice sheets, but the shower had 2 hairs in the tub (gross) and black marks (looked like mascara) on the shower wall. Now this was obviously the maids fault, not the hotel. I do think every so often the manager should review the entire hotel from the sheets to the bathroom unexpectedly.
The hotel was very nice, we felt comfortable.
May 9, 2013
Rated 4.0 out of 5.0 by Cliffs Rooms are clean and comfy
Victoria's rest always seems understaffed, pool hours seem odd, and the biggie the manager really needs to make all the busses and tractor trailers park in the rear of building where there is plenty of room then they will be able to exit in the morning when they need to and it won't make the front of hotel look sloppy.. Thanks for the nice stays.
April 26, 2013
Rated 5.0 out of 5.0 by Samual1 Made to feel at Home
Always a pleasure to visit with this property and the staff that always makes me feel at home!
When Pat/Deb sees that I am coming they already know the type of room that I like, and that I will probably arrive early AM.
This is why I continue visiting her for work and pleasure over the past 30+ years!
April 19, 2013
Rated 1.0 out of 5.0 by jts68 Poor Service
1. Room key did not work at check-in.
2. Hair dryer did not work. I left a note indicating this and it was removed from the room. However, a working hair dryer was not provided.
3. Hair conditioner was not provided - only shampoo
4. Internet service was so slow that I was unable to accomplish business related work. I reported the problem several times but was not advised about resolution.
I spoke to the hotel manager prior to leaving to express my dissappointed with my stay. He acknowledged that service was not up to standards and appreciated the feedback. He told me that he would compensate me for the inconvenience with Priority Club points equal to 2 nights stay. I have not received these points to date.
April 18, 2013
Rated 5.0 out of 5.0 by dkaam "real" breakfast buffet
this is a great hotel, i loved the fact that breakfast was real food, not pre-packaged items.
April 15, 2013
Rated 4.0 out of 5.0 by A455 Great experience
My boyfriend and I booked a room at the Holiday Inn Tewksbury-Andover because my sorority formal was held at the hotel's banquet facility. The hotel itself, as well as the hotel room and the banquet room were all very nice and clean. The hotel also appeared to be recently updated. The staff we encountered were friendly, courteous, and helpful. The hotel room was a very good size. The banquet facility was also appropriately sized for the event and the food was good. I enjoyed myself and I'm sure others at the event would agree that deciding to hold the event at this hotel was definitely a good choice.
April 15, 2013
Rated 2.0 out of 5.0 by lady123 service not great
shower head was stuck and only gave cold water. we are senior and got to elevator in morning and it would not work. Had to walk 4 flights of stairs with all our luggage. We chose this place because we knew they had elevators. Told the man at desk and all he said was that is too bad. I felt after all we had been through maybe a discount would have been in order.
April 14, 2013
Rated 5.0 out of 5.0 by Luds Good stopping point
Great for the business traveler. Close to the highway and city. Excellent parking and a very friendly staff. Plentiful breakfast buffet.
A relaxing nights rest. I will return often.
April 14, 2013
Rated 3.0 out of 5.0 by momto3gr8kids Pool not available for guests on Saturdays and it doesn't open till 10:00
This hotel is very nice, loved the room and the service. However we booked this hotel so the kids could swim. The hotel allows swim lessons every Saturday so the hotel guests are unable to swim freely. They can go in the water if they can find a spot between the swim classes. Not fun and a huge disappointment. Another problem is that the pool does not open till 10:00 in the morning! Most kids would like to use the pool when they get up...10:00 is way too late to open a pool on a Saturday or a Sunday! Will not be back here.
April 13, 2013
Rated 2.0 out of 5.0 by AprilP Comfortable, but service and staff need some work
As a business traveler I like a hotel with all the services in one property. I have stayed here numerous times and have had the same mediocre experience. The restaurant was never open on time in the morning and they do not even provide a on the run coffee stop in lobby. The desk staff was less than attentive on check-in and when i went to desk to complain about the restaurant..
April 10, 2013
Rated 5.0 out of 5.0 by DBMC 2 for 2
Second stay in a month. Very enjoyable in every way
April 7, 2013
Rated 3.0 out of 5.0 by billy54 good value
Improvements have been made since my last stay. However, still see peeling paint and brown water in my bathroom . Staff is very good. Breakfast was horrible!
April 3, 2013
Rated 1.0 out of 5.0 by NG123 Untrained and Inattentive Wait Staff
On recent stay opted due to weather to take meals (breakfast x2) (dinner x1) in the dining area. In the dinner situation I had the unfortunate experience of being ignored by the server who was very much aware of my having taken a seat in a booth no more than 20' where the server was positioned at the entrance to the dining area. As I sat waiting, another server came by, asked if I was dining alone (yes) and proceeded to walk over to the other server, who pointed out (another couple had in the meantime taken the booth next to me) that he had the bookend single diners and the couple was hers. She then greeted the couple, took a drink order, returned with the drinks, and in the meantime I was still sitting and waiting....and after sitting there for several minutes more without even being greeted by the server, stood up and walked out of the dining area, and remarked that I was tired of waiting. Didn't elicit a response at all from the server. Went back to my room and called it a night. I joined a work colleague for the breakfast buffet in same area and the service was not much better. We were never approached by the server for coffee (had to ask for it) or how the meal was. Simple acts to perform when being done by someone who knows what they're doing. Also had to ask for the check as that was never presented, even though it was obvious that we had finished the meal. If I could give a rating of 0 stars for these dining experiences at this hotel I would have. Upon checking out was never asked by the desk person how my stay was...I would have relayed this experience, but suffice it to write that I will not choose this hotel for future stays in the area.
March 27, 2013
Rated 5.0 out of 5.0 by KCliff Great wedding experience
My daughter's wedding was held here on March 16 and I could not have been more pleased with everything. The reception in the ballroom was beautiful. Every detail of the reception and the cocktail hour was handled perfectly by David, Cheryl and the rest of the wonderful staff.
The guests have talked endlessly about how nice everything was, how good the food at the reception was, and that the staff was very attentive.
We had quite a few people stay the night after the wedding and everyone thought that the rooms were clean and comfortable. Everyone enjoyed their stay.
I highly recommend this hotel for your next function.
March 22, 2013
Rated 4.0 out of 5.0 by Bert54 improvements/issues in fitness center
please note that in last 2 stays at the hotel, the fitness center equipment has been in poor condition or out of service. In most recent stay, both treadmills were out of service due to a variety of problems. Spoke with staff at Mgrs Reception on Tuesday 3/12 about it and they noted it would be addressed. Other equipment in the fitness center such as stationary bike and cross country style walker unit had software issues (would constantly shut off after programming it for time period like 12-20 minutes). Also weight center had various loose nuts, botls & screws. Would appreciate it being addressed, as myself and other guests use the center during stays. Note that in Dec '12 during stay I witnessed a treadmill stop dead while a guest was running on it. They were ok, we pulled the unit out of service and reported it to hotel mgmt.
March 20, 2013
Rated 3.0 out of 5.0 by toomuchtravel84 Experience varies with this hotel.
I've stayed here several times during business trips. I've always stayed on the same floor but this last stay was a different floor and the room was not clean. The bathroom floor was not clean when I checked in, crumbs I dropped on the carpet the first night were still there when I checked out, leading me to believe there was no vacuuming done all week.
The desk staff is always helpful and I did report the issue when I left but got no follow-up. The hotel is convenient for my work but the room cleanliness needs to be addressed for me to continue staying at this property.
March 6, 2013
Rated 4.0 out of 5.0 by ttague A good hotel
The bed was very comfortable! The room was clean and the breakfast just okay.
March 5, 2013
Rated 5.0 out of 5.0 by DBMC Over and above
Very nice stay. Staff was great. Ray in maintenance was even able to help fix my GPS. Could not have been more happy with the room and property. Slept great.
February 25, 2013
Rated 5.0 out of 5.0 by Gil09 Great service
The hotel staff was very good especially during the blizzard of 2013. Very nice hotel...
February 16, 2013