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Rated 4.1 out of 5 by 169 reviewers.
Rated 5.0 out of 5.0 by great service was very pleased and happy with everything. The staff was very friendly and always available to answer questions and help with all our needs. July 10, 2014
Rated 3.0 out of 5.0 by Decent hotel, terrible internet Pros: - The hotel was located in what looked like a small office area away from highways, so it was nice and quiet. - The room was clean and comfortable as well. - Friendly staff - There was a huge group of teenagers running around the hallway and causing a ruckus at 2 am on one of the nights but immediately after calling the front desk about it, the teenagers quieted down. I'm assuming the front desk sent someone up to take care of the problem. Cons - All of the electrical outlets on the bases of the lamps located around the room were all very loose, so I was unable to charge my electronics on most of them. - The provided internet was extremely slow and pretty much useless, which wouldn't have been a problem if I had cell phone service at the hotel (I only had a single bar of 1x service on Verizon). July 2, 2014
Rated 5.0 out of 5.0 by good 1 night stay The only thing I see that needs improvement an upgrade of the beds, bathrooms etc July 1, 2014
Rated 5.0 out of 5.0 by Very Clean Rooms Great Service Overall stay was very Good. Updated rooms. A/C working very well. quiet place. Food was Excellent. Reasonably priced Will return in October for 2 nights for my sons collecge. Want same room suite 259 already rebooked it. Presentation of building clean and up ro date. Shower good water pressure and bed very comforable June 29, 2014
Rated 4.0 out of 5.0 by Clean and Friendly We stayed here on our vacation. to Maine. The location was easy to get to off of the interstate. The staff was extremely friendly and the room was great. June 28, 2014
Rated 4.0 out of 5.0 by Nice business stay Clean, quiet location, friendly staff, comfortable bed. Bathroom lighting needs improvement and the WiFi is lousy (I used my own hotspot). Overall good value and would stay here again. June 27, 2014
Rated 1.0 out of 5.0 by Discriminates against guest DO NOT stay at this hotel! You will get real hospitality at any other hotel in the area. This hotel only wants to cater to business people! My husband came on a business trip and I accompanied him along with our one year old daughter. He called and made a reservation with the TWO person breakfast buffet for 5 nights. Upon check in they gave us our room keys and vouchers for the breakfast buffet. Our vouchers were for ONE person to eat breakfast. We told them the internet, as well as reservations, told us TWO people were to receive the breakfast. The lady then said "Only the employee is eligible to receive breakfast". That's discrimination! I was told I could come to the "restaurant" and pay for myself out of pocket. It is the same free breakfast buffet available to ALL guests at the other hotels. Anyone can walk in off the street and pay to eat at their "restaurant" as it is open to the public. Excuse me for wanting to feel like a welcomed guest at their establishment. On our second day housekeeping did not clean our room. When I asked why I was told it was because I had put up the do not disturb sign. I only did this for one hour so our one year old daughter could take a nap. So if you want to take a shower or just have some privacy for one moment and put the sign on the door, housekeeping will use this as an excuse to not clean your room. The hotel thinks it is perfectly fine for housekeeping to just make an excuse. I guess they are trying to discourage guests from staying and using the room during the day. The pool is only open from 4pm until 10pm. Again only accommodating the business person. They allow people to use the pool during the day, a huge group of children, but not the paying guest. They need to pay serious attention to their parking lot behind the building. Very few lights back there, and the ones they do have are covered up by trees, making it very dark at night. If they made the back of the building more appealing maybe people would park there but because there is very little lighting no one feels safe to park back there leaving everyone to fight for the spots in the front of the building. Half of the front parking lot is taken up by a couple tractor trailer trucks. They need to either fix the back parking lot or make the trucks park there. I let the hotel know everyday that I felt very unwelcome at their establishment. They did not care. They did absolutely nothing to help make me feel better about my stay. I asked to speak to the manager several times but he never attempted to contact me. I tried to call another hotel and change hotels but they did not have any rooms available. Upon checkout I noticed they charged me for a long distance call. Both hotel phone numbers start with the same area code and are only 5.6 miles away from each other! Very disappointed in this hotel! I will never stay here again! They do not value their guests! June 25, 2014
Rated 5.0 out of 5.0 by Exceeded expectations Very pleased with my stay. Over all very comfortable. Convenient location for my stay. Very quiet in the common areas and well as outside. Very good sleep conditions - comfortable bed and pillows, quiet and easy to darken room for sleep. Food, drink and snacks available in the hotel as well as near by. It was very handy that there were outlets on all the lamps and a fridge and microwave was standard. My only con was the wifi in the room was sometimes a little weak and inconsistent. June 25, 2014
Rated 4.0 out of 5.0 by pleasant staff clean hotel In past continental breakfast was included in the price. Felt the hotel room was a bit pricey but it was an emergency booking so didn't have time to shop around. And for a self serve breakfast it was a little expensive. June 24, 2014
Rated 4.0 out of 5.0 by Very comfortable and great value Outside .. Guest Noise at 1 am .. Disruptive Otherwise, very pleasant stay June 19, 2014
Rated 4.0 out of 5.0 by Everything is great except for the noise in the parking lot The stay was great except for the semi truck parked in the front parking lot with the refrigerated unit running all night long. It kept me up all night every time the refrigerator unit fired up. If you are going to allow this type of vehicle to park at the hotel, then it needs to be somewhere where it can't be heard . I had a terrible nights sleep that night. The second night there was no truck and had a great nights sleep. When I asked the front desk in the morning if they had any coffee in the lobby I was told that the PC members were offered free coffee at the desk of the restaurant. The waiter ? looked at me like I was stealing it without paying for it. I'm used to staying at the Express locations witch offer free breakfast. We had breakfast down the street. June 16, 2014
Rated 1.0 out of 5.0 by Poor service and solutions I came to this property with expectations of a quality 5-day stay. What I got in my first 48 hours was nothing less than bad service and issue after issue. Not to mention that a booked reservation with a set rate was not kept and changed daily upwards. The GM and F&B Managers were sympathetic to my issues but overall did not offer to make it right and when approached about the rate change I was given due to the volume of business in the Boston area the rate fluctuated. Sorry but a rate booked should stay the same and new reservations should see the higher rates. I know that weekend rates change and I expect that but not the week rate to increase daily. I most likely will not return to this location. June 16, 2014
Rated 5.0 out of 5.0 by good Location convenient for our travel visits. Good Hotel at reasonable prices. June 13, 2014
Rated 5.0 out of 5.0 by First class service The hotel was excellent and the service was even better. I will stay again next time I'm in the area. June 11, 2014
Rated 5.0 out of 5.0 by clean room Lady at the desk was very helpful at check in. She helped me find a place for a small trailer I was towing. She was helpful with travel tips to Boston as well. Had a nice quiet room and a decent breakfast. They even let me park my trailer for a few hours after I checked out. June 8, 2014
Rated 4.0 out of 5.0 by Good value comfortable place to stay Comfortable clean and well laid out. The only problem was the air conditioning. It cooled but wouldn't chill the room at night. June 4, 2014
Rated 2.0 out of 5.0 by Late check in - Platinum I checked in late. The receptionist did not greet me as Priority Club, did not offer upgrade, snacks or water. The breakfast is subpar, I found much better quality and quantity on other Holiday In Express locations. The housekeeping is subpar too. The remodelation they sad they did made no difference than several years ago. I recommend the owner or manager check other properties and benchmark. June 3, 2014
Rated 5.0 out of 5.0 by Need more training Food service personnel need to have more rigorous training on how to properly wait on customers. They tend to hang out, hold conversations, neglect customer needs during the breakfast buffet. Oten, the buffet line is unattended and runs out of many things. Seems the help is not concerned about that. Tables are often not wiped clean, coffee cups and utensils are dirty,. Some days, they are out of certain items on the buffet, and the pancakes and french toast get hard on the bottom when they sit in the steam table in the same position too long. Some changes need to be made. You could compete with Longhorn restaurant nearby if you just classed things up a lot. They have their problems too, which also seems to be due primarily to lack of proper wait staff training, that you could exploit to bring in more business. This could be the Sunday Brunch go-to place (over the nearby Cracker Barrel), if you advertised down the hill on a sign by the road. June 3, 2014
Rated 1.0 out of 5.0 by This hotel needs improvement Our room was not ready upon the stated 3:00 PM. ready time. There were several other guests who were in the lobby with us, whose rooms weren't ready. Several days before my arrival, I answered an IHG email offer, and requested to be placed on the estandby room upgrade list. Upon arrival I was not considered for the room upgrade. I was essentially told that I was not going to be given any consideration for an upgraded room. The air conditioner was very loud. There were stains on the bedspread. The beds were sinking in the middle and very uncomfortable. May 29, 2014
Rated 4.0 out of 5.0 by Nice location It is a nice location , very good view and good for vecation May 27, 2014
Rated 5.0 out of 5.0 by quiet and clean All good except for the breakfast menu and unprofessional staff in the restaurant (nobody there at breakfast ) May 16, 2014
Rated 5.0 out of 5.0 by Best Holiday Around I had reservations and called saying It would be very late when I arrived due to weather conditions, No problem they said my room would be there waiting. I pulled in around 5:30am after one of the worst travels I have had in a very long time. The gentleman on the desk was so kind and helpful .. they had a full house and were booked again that coming night so they had their hands full but this gentleman got me all settled in and even tho check out was noon and I know they need time to clean the room for the guests coming in later he told me to get some good sleep and not to worry I could stay until 2pm. Bless him ... I was so wiped out and once my little service dogs were settled in we slept never heard a thing waking up feeling refreshed and left by 2pm. Thank you so much, I wish I had remembered his name but I am sure I will see him again, I just found a really comfortable, very nice and helpful management that unfortunately you don't find a lot anymore. May 6, 2014
Rated 4.0 out of 5.0 by Some noise I had suite in1st floor close to main entrance. Some of early mornings buses arrived to close to entrance and kept motors running, so noise to my room at 6 AM wasn't nice. Also reminding that room 111/113 refridgerator was more or less freezer, even set to lowest power. Froze my beverages April 30, 2014
Rated 4.0 out of 5.0 by Mr Did not like the added fee ,When I made the reservations at the 800 # I was not told about it until after I reviewed my credit card account. Also It was not mentioned when I checked in at either this Holiday inn Or another one in Newington Conn two days later. I was glad to see it off my card quickly in both places Conn and Mass.within a couple of days. I just do not like surprises when it comes to money and my credit cards.. It's interesting that they do not enfoce it down shore VA NC Tenn where I stay at Holidays . Must be a northern thing. April 19, 2014
Rated 5.0 out of 5.0 by Great Front Desk Staff The front desk staff was extremely helpful and graciously assisted me in sending 2 important faxes. April 13, 2014
Rated 1.0 out of 5.0 by Very unprofessional employee with a terrible demeanor I started off with a very lovely experience when I first walked in several days before me and 3 of my many colleagues from out of town were to spend the night. I made reservations for them in person and arranging a credit card auth so that each of them could check into their rooms in the event I was not there to do so. The front desk person was very kind and professional and even complimented me on being very organized, thank you. Its a shame this experience did not carry over for my actual stay. My colleagues had checked into their rooms and all was fine. I like to share the perk of earning points with those who work for me as they are entitled to them and I like to provide that as an incentive, not always do they take advantage of this and as to not let a room that has no IHG account attached to it and let those points go to waste, I had inquired with the night auditor who was on site if anyone had done so. He put no effort into helping me instead he yelled at me and told me that if anyone smoked in the rooms that he would charge me $250 per room in the even that he smelled smoke as he delivered the invoices to the rooms. I stopped him in his tracks and told him " Your demeanor towards me is totally unprofessional and inappropriate and I am very insulted. Somehow my profile defaults to smoking room preference but upon booking I clearly see what type of rooms are available and am completely aware that about 90% of IHG properties are non smoking so for him to just go off on me in such a way was very unpleasant and discouraging. When I made the initial booking with the lovely lady who helped me with that I had asked for the sales managers card and left mine as well to see about establishing a rate for my company as we do much work in the greater Boston all throughout the year. Well thanks to the rude, unprofessional, and brutally offensive attention I received from the night auditor that night, I am no longer taking this hotel into consideration. 4-6 rooms every quarter lost, nice going! April 7, 2014
Rated 5.0 out of 5.0 by Had a great time at the H hotel (that's what my 6 year old grandson called it) we have stayed there so many time (have a son in Tewksbury) and love it. Thanks so much- the girls at the front desk are great April 2, 2014
Rated 5.0 out of 5.0 by Solo Very good facility . I was for meeting spent only one night this time, but when i come back I will definitely stay at the same hotel . April 1, 2014
Rated 4.0 out of 5.0 by Great value and location I had a very good experience at the HI in Tewksbury. The rooms are spacious and clean and the price was very affordable. This was my second stay here and I'll be back again! March 26, 2014
Rated 5.0 out of 5.0 by Best Place to Stay North of Boston Worth every penny. Great place to stay. STAFF IS AMAZING! March 18, 2014
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