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Rated 4.3 out of 5 by 278 reviewers.
Rated 5.0 out of 5.0 by 总体感觉不错的一次入住体验 早餐更换筷子的问题需要注意。服务人员态度很好,房间很宽松,感觉很棒,值得表扬。 另外,酒店地理位置相当好,离天津之眼很近,环境也不错。 July 28, 2015
Rated 5.0 out of 5.0 by 我的天津眼之旅 我带家人(有老人和孩子)去天津眼玩儿,入住了天津海河假日酒店。酒店的设施和服务非常到位,工作人员热情服务,让我们感到很贴心!下次去天津还要入住海河假日酒店! July 28, 2015
Rated 5.0 out of 5.0 by Very enjoyable stay I have stayed 4 times in the last few months on business and find the hotel very comfortable and the staff friendly and efficient. They always remember me when I return. The rooms are spacious, comfortable and very clean. Cafe Venice serves a good variety at breakfast and dinner is a buffet serving both Chinese and theme dishes from around the world which change regularly. There is also an a la carte menu which is a bit limited but the food is well cooked and presented. The manager (Johnson) always makes sure I am looked after and makes me feel right at home. Very important for a lone female traveller. The Friday night party for international visitors run by Victor is great fun! Situated adjacent to the river by the Tianjin Eye and river boat cruises. Very nice to walk along the river promenade. Although on the edge of the city I find it possible to walk downtown in about 45 minutes (I love to walk) but taxis are always available. There are other shops closer and the ancient cultural street (well worth a visit) is only 20 minutes walk. A very nice place to stay and I am looking forward to returning in a couple of weeks. July 23, 2015
Rated 5.0 out of 5.0 by nice hotel, good service. 一切都很舒适和熟悉,行政酒廊的服务和菜品也很好。地理位置优越,天津之眼旁,去古文化街名流茶馆听相声也方便。旁边有个小公园,早晨散步不错。 July 21, 2015
Rated 5.0 out of 5.0 by camera, servizio camera spaziosa e pulita , bagno spazioso e ben attrezzato. personale estremamente gentile e professionale. colazione ottima per qualità e quantità. buon intrattenimento ottima posizione July 15, 2015
Rated 5.0 out of 5.0 by 床的软硬度很满意,服务不错 房间干净,洗浴用品不错,在走廊遇见服务员都很亲切的问候,感觉暖暖的。去餐厅用早餐,询问房号后直接称呼我的姓氏,感觉很受关注. July 14, 2015
Rated 3.0 out of 5.0 by 交通方便,服务欠佳。 在官网参加夏日活动,预订了无烟河景房,却被安排在了看不到河景的角落房间里。中午12:30打电话给客房中心,等待20分钟回复需要4点才能确认能不能调整房间。4点准时给客房中心打电话,答曰会尽快恢复,4点15没有收到回复,再次联系,答复立即回复,4点21还是没有收到,再次询问,最终在4点35收到回复,只能调换到一间吸烟房。最终勉强入住。 最不满意的四点: 1、我在2014年在携程以更高价格预订、入住过本酒店的河景房,当时直接安排的就是河景景观无烟房,没有任何波折。难道只有高价预订才能安排真正的河景房吗���官网的活动是用来骗人的? 2、服务效率低下,积极性差。因为需要换房间,所以我们在原房间内尽量避免使用各种设施,希望不给酒店带来更多的整理工作,但是从12点到16点,再到16点35分,我一共打了4次电话,客服只给我回复了一次,我很不满意,这个是一个大型连锁酒店应有的服务吗? 3、服务员服务意识不高。除了客房服务员,我在酒店内接触到的服务员均没有提供热情舒适服务:换房间的服务员只给一张新房间门卡,需要我自行下楼在前台申领另外一张;礼宾部几乎不帮助卸载客车上的行李,提要求后显得很不情愿;在酒店内见不到微笑服务的服务员;早餐餐具、咖啡都需要呼唤服务员索取,没有主动提供。 4、游泳池水太凉了!! 总之,这次入住感觉身心疲��,本来是来度假放松的,结果没有得到相应的服务,以后除非出差,会避免考虑相关品牌。 July 10, 2015
Rated 4.0 out of 5.0 by 房间地毯稍微有不适感 地毯看起来已稍微老旧,有些不适感;房间温度适宜,比较舒服;床品柔软干净,舒适感尚佳;卫生间清洁用品用起来感觉一般,没有想象中的好。 July 9, 2015
  • 2015-07-30T12:16:16.542-05:00
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  • loc_en_US, sid_TSNCR, prod, sort_default
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