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Rated 3.9 out of 5 by 77 reviewers.
Rated 5.0 out of 5.0 by 很舒服 不错,很值得推荐,交通也很方便,早餐的时间安排很合理,因为休闲的原因,孩子起来的比较晚,就是早餐差强人意,品种少,比起其他住过的假日酒店差一些 June 9, 2014
Rated 4.0 out of 5.0 by 环境好,客房舒适 天津海河假日酒店是我每次回天津必住的酒店,客房舒适,整洁,喜欢周边的环境,早餐也不错,服务周到,很喜欢的一家酒店 June 8, 2014
Rated 5.0 out of 5.0 by Warm welcome and comfortable bed I went there with my girlfriend and stayed for one night The location is just perfect along the river.......Tianjin eye right beside within walking distance. Rooms were very good ....the other staff were also very courteous. June 5, 2014
Rated 3.0 out of 5.0 by 房间很好,就是接待前台从头到尾不说话,不微笑 房间很好,就是接待前台从头到尾不说话,不微笑房间很好,就是接待前台从头到尾不说话,不微笑房间很好,就是接待前台从头到尾不说话,不微笑房间很好,就是接待前台从头到尾不说话,不微笑房间很好,就是接待前台从头到尾不说话,不微笑 June 3, 2014
Rated 4.0 out of 5.0 by WIFI信号不好,须加强 第一天入住15楼房间,无WIFI信号。第二天与服务台反映后,搬至19楼房间,WIFI信号非常微弱,使用非常不方便。 June 2, 2014
Rated 5.0 out of 5.0 by New and modern hotel New and clean hotel, professional staff. recognition and treatment to IHG membership is good. hotel is located in the downtown area June 2, 2014
Rated 5.0 out of 5.0 by 环境优雅,服务不错 总体评价不错,酒店的环境、设施、服务都还不错,性价比也很高。早餐有点儿贵。个别服务人员的态度不太好,但是总体上还是很好的。 June 1, 2014
Rated 5.0 out of 5.0 by 住宿舒适,景色优美 这是我家第二次入住天津海河假日酒店,我认为这个酒店的住宿条件优越,环境优美,服务优良,餐饮很好。希望改进停车场的车位管理。 June 1, 2014
Rated 4.0 out of 5.0 by 环境舒适,交通便利 酒店在海河边上,边上就是天津之眼,景色宜人,大厅人员服务热情,房间也挺干净.美中不足就是网速不是很快,早餐种类能再丰富一些就更好了.总体来说还是不错的. May 31, 2014
Rated 5.0 out of 5.0 by 服务、环境够标准 服务环境够标准,请继续努力。酒店能基本保证全国同一品质,也是我入住的原因。但就是高级大床房竟然是两个单人床拼的,稍微有些失望。浴室没有化妆镜家人刮胡子有点不方便。 May 30, 2014
Rated 1.0 out of 5.0 by 硬件不错,服务太差 Check in 的时候就已经告知前台是2晚2个订单,结果第二天一早我还在休息的时候居然打电话来催我退房!第二天下午已经提早说了第三日下午延时退房并被告知可以,然后第三天一早又打来催我退房! 泳池水温标了27度,其实根本没有,基本上是小腿碰到都会觉得很冷的. 给了一间装修味道特别大的房间,一打开自来水居然是黄色的! 礼宾部形同虚设,经常没人在, May 7, 2014
Rated 4.0 out of 5.0 by 还可以,性价比不高 1、位置不错,酒店是菱形建筑,各面朝向和窗外风景不同。 我们的房间面对海河,背靠摩天轮(看不到),属于这样的位置,位置和朝向还不错。 2、但给我的是角房,与其他房间比,少了大约20%以上的空间,预定是提示2大1小,应该给预留一间标准面积的房间,角房基本没活动空间,带孩子显得局促。 3、客房服务、前台整体服务还是一贯的假日标准,不错,特别是客房服务反应快速; 4、餐厅服务也不错,收盘及时,服务到位,但是晚餐客人太少,食物太单一,价位偏高。218/位,大渔铁板烧的价格,对比性较差,建议对外搞点团购,吸引一些住客以外的消费群体,扩大客流量,保证一定客流的基础上,我相信,酒店有足够的信心提供更丰富的食物。 April 24, 2014
Rated 5.0 out of 5.0 by 环境和位置都不错 酒店位置不错,位于天津眼旁边,后面还有一个寺庙,没事可以转一下。吃饭也比较方便。酒店设施比较新,服务不错。 April 19, 2014
Rated 1.0 out of 5.0 by 唯一一次付费入住的Non-qualify stay! 清明假期五折预订的房间,前台退房的时候还说是有效入住会有积分到账,只是价格便宜,积分会比较少,结果得到唯一一次付费入住的Non-qualify stay。致电酒店修改qualify stay,说回电,后完全没有消息。这服务,实在不敢恭维!酒店位置不错,守着天津之眼,假期酒店满房,金卡,欢迎水果一根香蕉和一个橙子。房间比较大,还可以。 April 10, 2014
Rated 4.0 out of 5.0 by 总体不错,但是个别员工水平有待提升 总体还可以,大部分员工也不错,但是遗憾是 在前台没有识别出白金卡的身份,以至于问能否升级,被一口拒绝,好歹最后妥善解决了。 最郁闷的是客房缺东西急用,请宾客中心送上来结果过了10多分钟才来,是一个小姑娘,戴眼镜。上来后出现一段经典对话。 服务员:这是你要的东西。 我: 谢谢,你回去后能帮我催一下欢迎果盘吗? 服务员:你自己打电话吧。行吗? 我:啊 ?! 服务员:我上午送的果盘 ,没你的 我:我刚入住,是升级到这个楼层的。 服务员:我听不懂,你自己打电话吧。 我: 好吧。是打宾客中心还是打前台? 服务员:你直接拨0 转身走了。 其他都很愉快,但是这个事情堪称奇葩! April 10, 2014
Rated 5.0 out of 5.0 by 位置极佳,在房间就能看到天津之眼 位于海河边,走路到游船码头、天津之眼、大悲院都在5分钟以内,入住时酒店在做抽奖活动,中了一瓶红酒,很开心,下次还来。 April 4, 2014
Rated 4.0 out of 5.0 by Good service, but Please turn down the gym temperature I had an incident where the safe didn't work well. The staff came immediately to try to fix it. They apologized for what wasn't working and even send complimentary fruits and deserts with a sincere note. VERY professional and very caring! I have been staying at multiple Holiday Inn properties and found the temperature in this gym is too high for exercise. I will appreciate it if the temperature in the gym be turned down a little bit. It's too hot when I exercise there. Thank you. March 13, 2014
Rated 4.0 out of 5.0 by average I stay at this property often due to its location. I would like to provide feedback so the hotel management can use for improvements. Two things I'd like to mention: 1. They should consider offering free breakfast for the highest level of membership with IHG. They used to have it but not anymore. 2. Their bed is a little too soft. February 21, 2014
Rated 4.0 out of 5.0 by 位置不错,床不太好 毗邻海河,环境还行,酒店位置也算方便。 定了景观房,无房,升级到行政间,大床。 床和皇冠差太多,中间很不舒服,建议调整。 卫生间还不错,房间也还干净,建议优化酒店的床。 February 17, 2014
Rated 5.0 out of 5.0 by 位置好,价格适中 酒店在市中心,海河边,紧邻天津之眼,距离天津食品街、古文化街非常近,去滨江路步行街打车十几块就到了。酒店房间不错,干净,舒适。推荐入住。 February 9, 2014
Rated 4.0 out of 5.0 风景不错 销售的服务态度不错,很热心,提的订房型要求都能满足。。 第一次入住一切都不错,但是第二次朋友帮忙去开房的,结果给的房型跟我要求的有很大差异,后来找前台进行沟通,处理的还算满意。。。 员工素质不高,只有接待和前台会对住客微笑,不如其他酒店~ January 13, 2014
Rated 4.0 out of 5.0 by Tianjin Riverside needs some work Tianjin Riverside needs some training on its staff: I can clearly tell the staff is all new. They seemed lost although they look eager to improve. THey seem local, so please train them on overall hotel management and how to deal with and handle each situation with guests. It also needs some improvement on room cleaness. They guest room needs a thorough cleaning, especailly the carpet. It has not been cleaned for a while. NOnetheless, I will cotninue to stay in this hotel regardless of the situation. December 27, 2013
Rated 4.0 out of 5.0 by 服务很好 之前不知道洲际酒店集团,一般住喜达屋集团。同事介绍中华梦享优惠活动就选择了洲际集团,才知道假日酒店,皇冠都是其集团下的酒店。入住感觉酒店氛围很轻松,环境很舒适,晚上很安静,很舒服,前台服务很好,很热心,就是离我公司有点远。 December 19, 2013
Rated 3.0 out of 5.0 by 太一般了 说是海河假日,房间压根就看不到海河,只是挨着海河。进入房间有股很重的沙尘和杀虫剂消毒水的味道,打电话给前台,同意调房间,可惜还是很重口味,继续找前台,前台说刚刚做完除虫味道有点大,无语了~好吧忍了! December 13, 2013
Rated 5.0 out of 5.0 by comfortable bed and bath room wonderful experience of travel except the parking due to several marriage parties December 4, 2013
Rated 4.0 out of 5.0 by Comfortable stay The rooms are large and the beds and pillows comfortable. The showers are functional and provide plenty of hot water. Only small negative comment is that the air conditioning is very noisy in the room I had and seems a general comment about previous rooms I have stayed in at this hotel. October 31, 2013
Rated 4.0 out of 5.0 by 物有所值,河景房 到达天津每次光顾该酒店,酒店外的环境非常不错(天津之眼),服务质量一如既往,印象不好的是会员欢迎饮料券只能现场饮用,不能带走。难道是“外包”? October 27, 2013
Rated 3.0 out of 5.0 by Room temperature too high The rooms are very warm, air-conditioning doesn't work properly, you can not get lower temperature then 21,5 degrees, this is too warm for sleeping. The breakfast is very good high service staff. Internet works very well in the room and lobby area, but different login names needed. October 18, 2013
Rated 3.0 out of 5.0 by 一般一般 没有亮点 1、入住第一天赠送的果盘很差:苹果个小,香蕉不新鲜,这样的欢迎果盘没有比有更好,让我一来心情就不好。 2、酒店房间有些地方灰尘很厚,每天打扫的也不是很干净。 3、酒店Mini bar 里的酒水经常忘记补充。 4、开始住的行政楼层套房1601房间wifi信号不好,后来更换了房间好多了。 5、有一次打扫房间忘记收我要洗的衣服,而且每次必须要我自己填写洗衣单才洗,我住21天每天填写很麻烦,很麻烦!耽误我的时间。 6、酒店楼层气味不好闻,有种霉味和劣质香水味。说不清楚什么味道。 7、行政楼层晚上自助餐食物太单一而且经常还没到8点就吃完了,不够吃,补充的食物很随便不好吃。 8、行政楼层可选酒水太少,免费的罐装啤酒很差。 9、服务员不够漂亮,礼貌程度不够。 September 22, 2013
Rated 5.0 out of 5.0 by Perfect The best Holiday inn I have ever live before,Beautiful riverview and you can see The EYE of Tianjing ,It's so amazing to see this Ferris wheel at night when you sleep on bed! September 20, 2013
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