Rated 3.6 out of 5 by 30
Rated 3.0 out of 5.0 by Visitor2TJ Decent Hotel
Room was nice and comfortable
Staff was friendly
Lobby area was warm (not hot but not comfortable)
One of the elevator was making scary sound when stopping at floors.
Ice not available on floors but on ground floor in employees only area.
Bathroom flush was weak.
September 5, 2013
Rated 4.0 out of 5.0 by Victoroga Hotel Unico
Es uno de los unicos buenos hoteles que existen en TIjuana
September 3, 2013
Rated 1.0 out of 5.0 by marsCALI Wrong Price, Noise and Uncomfortable
I am disappointment with my experience this weekend. First, I made my reservation online and prepaid two rooms. When I checked in I gave the Holiday Inn staff clerk my reservation number. She charge my credit card 2x the amount my rooms were quoted online. I think she was hoping that I didn't notice seeing that the recipe had the price in pesos not dollars. When I told her about the over charge she started making excuses such as oh it must be the taxes. I said it's impossible to get a $100+ tax charge and my confirmation gave me my total including tax. She said I had to prove it to her and luckily I had the email copy with me. She change the price. It took over 20 minutes to check in and she made many other mistakes when she gave us our rooms. Second, major problem is that both rooms were near noisy areas. One room had too much traffic noise and the other room was near a party with Mariachi music playing all night. I had read the reviews on this website that warned about the noise. I asked the HI staff member to put us in a quiet area. And she didn't. Third, the beds are uncomfortable. I've been to many Holiday Inns around the US. I expected comfortable clean mattress and pillow but it was not.
If you are looking for a hotel try another one.
August 20, 2013
Rated 4.0 out of 5.0 by Etame7 Nice hotel, with thermal waters
This hotel is adjacent to a dpa with thermal waters, but also have a jacuzzi with thermal waters outside the spa. However could not used it because the temperature was extremely high. When I left the hotel the valet told me that I should ask to change the temperature, which I did not know and did not do.
Good internet and accesible AC outlets.
As a Platinum member I request an upgrade, they told me all rooms are the same so not upgrade.
August 7, 2013
Rated 2.0 out of 5.0 by Jedav Mucho ruido
mucho ruido en la habitacion, pesima señal de WI-FI y el colchon con los resortes de fuera es el peor hotel de Hollyday.
July 18, 2013
Rated 4.0 out of 5.0 by AlexLpz Camas sucias / Personal sin sentido de atención
Lamentable la experiencia en este Hotel:
* El personal poco enfocado en la satisfacción al cliente, requieren capacitación.
* A pesar de que soy socio nivel Platino no se me atendió con ninguna diferenciación.
* Las camas estaban sucias, evidentemente no habían cambiado las sábanas.
* Las habitaciones son ruidosas, deberían instalar canceles con vidrio doble como trampa acústica.
Hay muchas áreas de mejora para este hotel, podrían mejorar mucho, empezando por un programa intenso de capacitación al personal de recepción.
July 16, 2013
Rated 5.0 out of 5.0 by DavidF25 Great Location and Excellent Value
This is a very well located hotel with great amenities, they have a Spa with great customer service, and a outdoor pool and indoor gym. The wireless internet from my room wasn't exactly speed enough though. They have a restaurant with nice and decent food. You pay less for what you get, I definitely will consider this property in my next visit to Tijuana.
July 11, 2013
Rated 1.0 out of 5.0 by GCHer No A/C No Sport Channels.
I have to travel to Tijuana for business and stayed in this property because is the only one IHG has in the town, but I am sincerely considering to stay with someone else the next time, my comfort worth more than few rewards points. The a/c of the room didn't work properly; the room never was cold enough and with the heat of the summer of Tijuana, that was a real issue. I reported many times, staff sent someone from maintenance, but the problem remained and never got a real solution, 4 terrible nights there. And just to make it worse, they do not have sport channels because some problems with cable companies.
July 4, 2013
Rated 4.0 out of 5.0 by Charlie35r35 Great service, outdated rooms
Great staff, very good food, rooms need to be updated.
June 28, 2013
Rated 2.0 out of 5.0 by MYYC27 Inconforme con servicios
Estuve 2 noches y realizaron cargos a mi cuenta sin mi autorización. Además me doy cuenta que ni los puntos por la estancia acumularon.
No hay coordinación entre las diferentes áreas y eso, que el hotel es pequeño.
May 20, 2013
Rated 5.0 out of 5.0 by kava1980 Excellent Service
Everything was excellent; the service, the cleanliness, the food, and the staff. It was a wonderful experience.
May 7, 2013
Rated 4.0 out of 5.0 by tomtomtom Great Spa package
We really enjoied. Tahnk you very much!!! We will stay again.
May 1, 2013
Rated 4.0 out of 5.0 by OCzerny Good Value
Hotel have a good value, well located in Tijuana's Rio area, few minutes by car you will be able to reach several different restaurants.
April 30, 2013
Rated 5.0 out of 5.0 by jersansol Great location and very comfortable
Holiday Inn Tijuana Zona Rio is located just few steps from one of the main boulevards in Tijuana. With very good restaurants, pubs, stores, offices and services you can enjoy your stay.
Staff are very friendly and always available for help. I had an issue with the room's phone and a maintenance guy arrives in less than 5 minutes and solve the issue immediately.
For sure, I will stay there next time
April 18, 2013
Rated 2.0 out of 5.0 by Nathan10 Holiday Inn TJ A Big Failure
This hotel is anti-American which is reflected in the attitude of the hotel staff. Their English so poor and I was told by a manager that this is Mexico and to go learn Spanish. They are so rude to this guest and I an sure to other Americans as well.
They first put me in a small room witch was near the main road which was very noisy. I had to complain loudly to get my room switched. I found all of the staff to be two-faced and no one trustworthy. They ignore Holiday Inn posted rules and policies.
Do not go to this hotel. There are much better hotels in the immediate area for a few dollars more.
April 8, 2013
Rated 5.0 out of 5.0 by PtrW Surprisingly good
Most friendly and alert staff at reception recognized my loyalty and gave us unexpected small gifts. Later in our trip through Mexico nonpriority club hotels seemed inferior. I will be staying more often at Priority Club hotels.
April 5, 2013
Rated 5.0 out of 5.0 by Rosie120 Relaxing and very upscale service
Hello, I felt relaxed safe and the service was excellent.
March 22, 2013
Rated 5.0 out of 5.0 by ANTONIO28 EXCELLENT SERVICE
WE HAVE AN AMAZING FIRST IMPRESSION ME AND MY WIFE ENJOYED THE PRIVACY, THE ATTENTION AND SERVICE FROM ALL YOUR STAFF, WE ARE PLANNING TO COMING BACK FOR ANOTHER ROMANTIC ONE.
February 3, 2013
Rated 4.0 out of 5.0 by jfernandez76 Great service and excellent location
This is the second time here, and both experiences were great.
This property is located at Paseo de los Heroes, one of the most important streets in Tijuana, close to everything from Plaza Rio to Estadio Caliente and Plaza Galerias, not counting everything in between.
Rooms are newly renovated and have a lot of space, classic Holiday Inn comfort with great service from all the personnel.
They offer buffet service for all meals, free parking and high speed wifi internet. There is also a taxi station inside the property.
The only drawback was the bathroom and that we got a room facing the street(noisy), also the bathroom needed some extra cleaning. Everytihng else was in very good condition.
Overall, a very good experience in this hotel, great service from the staff must say.
February 1, 2013
Rated 4.0 out of 5.0 by Hormiga Bed
The bed of room 349, is really hard and uncomfortable.
January 25, 2013
Rated 5.0 out of 5.0 by Avidplayer great hotel
great room, great service, comfy, and in Tijuana overall is great!!
January 2, 2013
Rated 1.0 out of 5.0 by Ayala1953 customer care - Platinum customer
I cut my finger and they have no a bandit, nothing for first aids.. grrrr
I did not get an upgrade, it was a normal room. grrrrr
November 14, 2012