Rated 4.1 out of 5 by 62
Rated 3.0 out of 5.0 by BeachBill2 Nice, but with difficulties
As with previous stays, the room was nice, clean, and with a good AC/heat system. Difficulties Friday night (102513) with male children loudly running in the halls and stairwell. A Holiday Inn staff member told me that it was a marching band and "they do that every year". The noise continued until 11:00 PM, when I finally fell asleep. The hallway footraces were visible from the security cameras portrayed at the desk...
On Saturday night, I found that the television was not carrying FOX channel, and I was thus unable to watch the World Series, which is or at least ought to be Un-American.
The location and overall quality suit me, but this was one of the least enjoyable stays that I have had at this Inn.
October 31, 2013
Rated 5.0 out of 5.0 by Jan007 Happy with our stay
We had a wonderful stay at this hotel. Great location. Friendly and helpful staff. Clean room. Would definately stay at this location again.
October 30, 2013
Rated 1.0 out of 5.0 by WiFiCryer Dysfunctional Wi Fi. No, make that non functional.
My stay a year ago at this property was excellent, but this time my 3 day stay was extremely disappointing. I had intended to spend virtually ALL my time in my room with the objective of accomplishing work via the Internet. I had a medical procedure in nearby Baltimore and was unable, more or less, to leave the premises except for trips to my medical facility. I had seriously counted on being able to work during my stay. So when I was unable to access the Internet (I wasted at least 10 hrs trying, over both days), it was highly frustrating.
Day #1: No attempt re: wi fi. No problems. Good day.
Day #2: Responding to my phone call, a polite young lady from the front desk came immediately to my room, said she would reboot the router, and then call me. Alas, no router functionality, no call back, no wi fi all night. But I did sleep well that night.
Day #3: John (good guy, sincerely tried to help me) was not successful, plus I had already spent 2+ hrs on the phone with Holiday Inn's remote tech support in St. Louis. Turns out my room was on a floor between routers.
Having had eye surgery very early on the morning of Day #3, I just didn't have the energy or inclination to lodge a formal complaint w/ management. So to be fair here... while their employees knew of my problems, the management probably did not.
I liked all the people I met there but my wife and I probably will never go back.
October 28, 2013
Rated 5.0 out of 5.0 by Debie Good value for all with discounts for long term stays & Hopkins patients
My husband and I spent the month of Oct. 2013 here while I was being treated at Johns Hopkins. We had a well furnished room with a kitchenette, desk and dresser, large tv and comfortable bnd chairs. It was clean and quiet. The bathrooms are a little small with only one sink; but , the vanity is high. The staff were great. There is a work out room and outdoor pool. The location is close to a rt 83 exit and groceries and pharmacies, etc.
October 25, 2013
Rated 2.0 out of 5.0 by Wormyb Comments
Talking to foreign accomodations person was long, arduous and frustrating. I had to repeat questions several times, she was difficult to understand and told me I was not eligible for block room rate for reunion I was attending. The coordinator of my reunion straightened that out and I got the reduced room rate.
I reserved handicapped equipped room. The ONLY special thing available in that room was one grab bar in the tub. No other hand rails, no raised commode, no walk-in shower and shower chair, no hand held shower head.
Staff on site were very nice.
At my age (78) and limited disability, I will not ever stay in another Holiday Inn.
October 23, 2013
Rated 5.0 out of 5.0 by GgbB Second Review: Consistently a great place to stay
This is the second time within the past 30 days we stayed at the Timonium Holiday Inn. The great service and quiet room was consistent with what we experienced on Labor Day. Excellent room, very comfortable bed, plenty of clean towels and great amenities, such as fast WiFi service. We will come back again.
October 22, 2013
Rated 4.0 out of 5.0 by jcole193 Great stay & Clean
Great room No issues. In and out for business trip.
October 21, 2013
Rated 1.0 out of 5.0 by edwarda broken promise
we called months in advance for a room because of a wedding in the area . we asked for non smoking king size bed instead got a double smoking room. when we asked about it take or leave it . we had 15 rooms in the hotel that night and this happen to everybody.we were gone by 7 am instead disgusted. NEVER AGAIN
October 21, 2013
Rated 1.0 out of 5.0 by molly11 horrible stay
this room was part of a block of rooms for a wedding. i booked this room well in advance and was told i could get a non smoking room with a king bed. at the time of check in i was put on a smoking floor with two double beds. NOT EXCEPTABLE! the beds i could deall with but not smell of SMOKE in the room.
if what i requested was not available, i should have been told and i would not have booked the room!
October 18, 2013
Rated 4.0 out of 5.0 by asdf28 no room in the inn before 3:00 (unless persistant)
Was given company line of "no rooms are available, check-in is at 3:00 and we are fully booked" when we tried to check in early. When I explained that we were here for a wedding that was before 3:00 and that this was the hotel where everyone was staying for the wedding, suddenly a room was available. My son-in law was given the same treatment the day before when trying to check in before 3:00 with the flower girl who had gotten car sick all over herself and they needed to get her cleaned up for the rehearsal. They miraculously had a room appear, as well, but only after being persistant.
October 17, 2013
Rated 5.0 out of 5.0 by justastatisfiedcustomer Excellent Customer Service
My husband and I stayed at this location as one of two choices in a weekend package for the Bride's family. The hotel staff was friendly, responsive to our needs and accommodating from the beginning of our visit until we checked out. They added to what turned out to be a memorable weekend.
October 16, 2013
Rated 4.0 out of 5.0 by JEV36 Overall Experience
Room 616 has a noisy air conditioner,
also on the evening of October 6, Sunday early evening, there was remodeling going on the 6th floor that was very noisy up to approximately 7:30pm.
October 10, 2013
Rated 3.0 out of 5.0 by redhead6 Paying for breakfast
I thought being charged $5.00 for breakfast was a little to much. I am happy with just a bagel and did not want to spend that much. Selection was not that good. I have stayed at other places that breakfast was included and had a much larger selection.
October 7, 2013
Rated 5.0 out of 5.0 by Moonkist34 3 Restfull Nights
We had a great visit at the Holiday Inn in Timonium Maryland.
If you want to call this a complaint the only thing I would have to say is that they had problems with their TVs and unfortunately someone from maintenance to come in every evening for us to be able to turn it on.
Otherwise we had a very comfortable visit. Thanks to everyone on the team at the Holiday Inn
October 3, 2013
Rated 2.0 out of 5.0 by JABSEB Messed up my reservation
I made my reservation over the phone with a staff member months in advance for a wedding I was in one Sept 1st. I told the lady over the phone I would be staying saturday night and sunday night, the wedding was on sunday. And also advised her of the name of the wedding party that had rooms blocked off just for the wedding. Upon arrival on Aug 31st, after rehearsal dinner etc so it was around 730-800, I was promptly told I was not due to check in until the next day. I told them they were mistaken I was here with a wedding party and the wedding was the next day. Why would I check in the day of the wedding and stay after when I am IN the wedding. I was then told I was out of luck there were only smoking rooms left. I told her I cant have a smoking room due to my mother's asthma. Then I was told I could have a king bed room. I have four people with me how are we all going to fit in a king bed. Then they were going to call the hotel down the street for me to stay in. Again, not going to work because my truck needed to be there. I was riding with another bridesmaid in the morning and her husband was taking my mom and son later in the day to the wedding in my truck. I was not leaving that front desk until they made my reservation right. Finally she called and left someone else a message that they could not have a double bed room they only had a king bed room. Without saying a word to me the lady checked me into a room and handed me the folder with the key pass in it. She never said ONE WORD to me after that and was clearly mad at me for forcing her to fix their mistake. I asked her what room I was in. She then said it's in the folder I'm not allowed to say it out loud for your safety. But she could have at least told me the number was in the folder when she handed it to me. She was being extremely rude to me. I am in customer service and own my own business. I understand customer service is not easy but when you have a ticked off customer you still have to smile and say thank you whether it is your fault or not. Her name was Monica and she was extremely rude. After finally making good on the reservation I had originally made, which was all I wanted, We finally made it to our room. I was disappointed that we had to go all the way back down to the lobby to get drinks and snacks and that there were no vending machines available on each floor. Usually there is a complimentary type breakfast, no we had to pay $5. The room service rates, gratuity AND delivery fee were outragious. Delivery fee? Come on. The pillows were not even normal size pillows. They were the size of throw pillows and there were no extra ones in the room. There was no distiguishing difference in the soft and firm pillows. The room was clean and the bed was comfortable. Overall I would not go back there again. Poor service/attitude, messed up reservation, lack of accomodating features that most hotels have.
September 11, 2013
Rated 5.0 out of 5.0 by GgbB Great Value, Great Service!
Everything we well, the check-in was quick, the room was clean, cool and comfortable and quiet. Great selection on TV, Wifi was fast and plenty of towels. Hot Breakfast Buffet was excellent.. I will definitely stay at this hotel again.
September 3, 2013
Rated 3.0 out of 5.0 by Colleging Better Mgmt needed
I booked this hotel for 2 nights as it was close to our destination. Upon arrival/check-in the clerk tells me that the price is HIGHER an what I had booked it for. I argued and he agreed to give me the price that I booked it for.
The next day we left our room Approximately 9am and returned about 3:30pm. Upon entering the room I find it has not been made up. I call down to the desk and they tell me they will TRY to send some up. Over an 1 1/2 hrs later someone shows up. Unfortunately my daughter had gone to sleep.
We checked out the next day. When we got home my daughter realized that she left her school book in the room. I called and was told someone would get back to me later in the day. No call. Called the next day told the same thing. As of today still no returned phone call.
Also there is NO free continental breakfast like in most Holiday Inns. You are charged $5 and the items are exactly the same.
Also computers in the Business Center need upgrade to the browser and system is PATHETICALLY slow.
August 31, 2013
Rated 4.0 out of 5.0 by baebgurl Decent place to stay
I enjoyed my recent stay here. The only thing I was kinda upset that the front desk clerk didn't ask me to spin the wheel. This is referring to IHG members. You had a chance to win points, a free breakfast and some other things. I am an IHG member and I didn't have a opportunity to spin the wheel but my friend behind was asked by the desk clerk and they were able to get a free breakfast. I had to pay.
August 29, 2013
Rated 4.0 out of 5.0 by ABQTony Convenient location and great staff!
Front desk VERY friendly. Location right off I-83 on Padonia Rd. Got to see some MD State Fair Fireworks from window! Great hotel.
August 28, 2013
Rated 5.0 out of 5.0 by auntdunn great location
had a nice stay had to leave early but staff was great.
August 26, 2013
Rated 5.0 out of 5.0 by redhead1510 Very Accomodating Staff
I recently stayed at this Holiday Inn while in town for a tennis tournament. Our schedule was dynamic as far as the tournament. Whether or not we'd need to stay one night or two hinged on our team's performance. The front desk staff was extremely helpful and accommodating. They offered me options and flexibility which took a lot of stress off of me and allowed me to focus on watching my son play tennis.
This hotel was offering a block of rooms at a reduced rate for the tournament. Our team was entered late and by the time I made my reservation, those rooms were gone. However, when I checked in and explained this to the front desk staff, they gave me the tournament rate ... no questions asked. They were friendly and courteous and seemed genuinely happy to help.
The breakfast buffet was fairly typical hotel breakfast fare, which is neither good nor bad. They had an assortment of hot and cold foods, fruits, yogurts, etc. It does cost $5/pp which I found to be reasonable.
The room was clean, the bed was comfy and there was some cool retro art on the walls. The towels were fresh and clean and there was even an extra set under the sink.
I would stay at this hotel again if I find myself in Timonium, MD.
August 20, 2013
Rated 5.0 out of 5.0 by bubbles53 Great place to stay!
We have stayed at this Holiday Inn several times while visiting family in the area, and we always have an enjoyable time. The rooms are so comfortable, and the beds are wonderful. All of the staff members go out of their way to make sure guests have everything they need and get any questions answered. We highly recommend this Holiday Inn.
August 17, 2013
Rated 5.0 out of 5.0 by Lynn1052 Great Stay
We had a very relaxing stay! It was very child friendly. My girls had a great time swimming in the out door pool. Breakfast was also very inexpensive and good. The beds were very comfortable and the room was clean and well maintained. The only improvements I would suggest are a ceiling fan in the bathroom, a small safe in the room to put iPad and valuables. Also I liked the fitness room but it definitely could use a new stair master! But overall we had a great stay.
August 16, 2013
Rated 4.0 out of 5.0 by Pat71C Decent but run down
The people were good, the on site breakfast was average and the attached Chilis was okay. But overall this hotel is tired, run down and in serious need of an overhaul.
The bathroom fan had so much built up dust in the grates that it looked like it hadn't been cleaned in 10 years. There were stains on the carpet, the fridge made a loud sound without notice (thank goodness it didn't repeat but only did it 30 minutes after you opened it for any reason).
Not sure I would go there again but since it was one of the few corporate approved hotels in the area there wasn't much of a choice.
August 16, 2013
Rated 2.0 out of 5.0 by RJ01 Abysmal Internet
Due to the notably poor/unreliable Internet bandwidth, in the future I will avoid this location.
August 11, 2013
Rated 5.0 out of 5.0 by Paul1222 Great Hotel
Didn't get to spend too much time at the hotel as we checked in after midnight after spending the day at inner harbor and then attending an Orioles game. Night staff was very friendly, allowed one of us to search for a cell phone charger. Great location if you don't want to stay in the city. Short drive and hotel is half a mile from the light rail station. Would come back again!
August 10, 2013
Rated 5.0 out of 5.0 by munequita28 familytime!
Excellent, clean, friendly. Very attentive staff. Would recommend, highly.
August 7, 2013
Rated 5.0 out of 5.0 by LdyHawke Awesome Service
My husband and I stayed at this hotel as I was having surgery at the Timonium Surgery Center and the staff went above and beyond to insure our comfort right up to helping me check out when we left and even getting a wheelchair to help me get out to our vehicle. I can't say enough positive words for how wonderfully helpful this hotel is and will be staying with them again in about 6 weeks when I have to go back for Stage 2 of this surgery. THANK YOU for making my stay so awesome.
July 28, 2013
Rated 5.0 out of 5.0 by levonadawg Very Nice Stay
These people did it again! We stay at this hotel often. I am always impressed with the service we receive....this trip was no exception.
July 21, 2013
Rated 4.0 out of 5.0 by Vikki Great Experience
We really enjoyed our stay here. The staff were very accommodating providing service and information where necessary. The only complaint or suggestion is that (especially for your Canadian guests) that you provide real cream and milk for your complimentary coffee (not powder) as we are very serious about our coffee!
July 9, 2013