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Rated 3.9 out of 5 by 40 reviewers.
Rated 1.0 out of 5.0 by Review procedure for noisy guests After 5 calls, beginning about 1:00am, to the front desk, complaining of noise in the next room, the security person finally arrived shortly after my last call about 3:00am. We heard the knock, around three, your security person identified himself, the door opened there was a short conversation, the door closed and the noise ended. What took your security person so long? Why did he not show up after my first call at 1:00am? I've been a priority club member for over 30 years. I have never written a review like this before and I hope I never have to again. Hopefully, you can get this problem corrected and your new slogan STAY IMPRESSED will not need modification May 31, 2013
Rated 1.0 out of 5.0 by Long-Time Customer Appreciation I have stayed at this facility for over three years now. Average room nights of 75+ and growing. Staff just does not understand how to show appreciation for long-term faithful customers. This week will be my last week at this facility. They care more about the convention activities than hotel guest and there should be some kind of balance to run the property properly to ensure that you do not alienate your faithful customer base. My last three visits have all been troublesome and received apologies for the inconveniences but they were definitely not heartfelt. Wanted someone to know as a courtesy. Thank you. May 21, 2013
Rated 1.0 out of 5.0 by Status doesn't Matter. I am Platinum Ambassador and i was not even recognized. When i ask them for room upgrade they said we don't do anything other than just give you popcorn and water. For me that is not worth it. Room upgrade is more important to me than popcorn and water. I didn't find staff help at all. When talked to them with issue it made me feel that they don't want to help me out with anything. May 19, 2013
Rated 5.0 out of 5.0 by One night stay I had a wedding to attend so only stayed here one night. The room was a good size, clean, comfortable, relaxing and beds were comfy. The front desk staff was friendly and welcoming. I had an easy check-in and check-out. I would definitely stay here again if in the area. Thank you Holiday Inn! May 7, 2013
Rated 2.0 out of 5.0 by Not worth it Poor exercise room in same disrepair as year before and as matter of fact same treadmill was out of order...had it been ever fixed? High-speed internet kept booting forcing me to encounter delays of 10 minutes or more while system rebooted only to get online for about two minutes at time before being booted off again. Room service advertised 10 wings but I only received six. What was staff's answer to all this? First response about internet was "you are the first to complain about this. Response about exercise was "oh let us give you a pass to LA Fitness" instead of getting problem fixed. I will not stay here again no matter how convenient it is to Convention Center. Across the highway is much better value with more restaurants and shopping. I travel for a living and am used to things happening but I am never used to the degree that these things happened here. May 2, 2013
Rated 5.0 out of 5.0 by Very Comfortable Rooms - Great Food Although my stay was short, the rooms were very comfortable. The bed linen was clean and the pillows were very soft and cradled my sore neck. The food was awesome and I wanted to let the chef know that he/she was doing a wonderful job. I had the breakfast buffet and everything on the buffet was delicious. The presentation of the buffet was cute. There was traditional breakfast food and comfort breakfast food. The biscuits and gravy was GREAT! This hotel was very convenient for my friends and myself when we partake in the beer and vine festival. We like to keep the street safe when we partake in this annual festival. April 23, 2013
Rated 5.0 out of 5.0 by Tinley Park Holiday Inn Stayed here several times and ALWAYS during the Wine fest. Always an Excellent stay April 19, 2013
Rated 5.0 out of 5.0 by Great place The hotel had the best staff. Rooms are very clean and affordable. April 15, 2013
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