Rated 4.0 out of 5 by 148
Rated 5.0 out of 5.0 by Slim67 Awesome service!!
The Holiday Inn Tinley Park provided very comfortable beds with lots of pillows and excellent customer service. From check-in to checkout everything went well. All the mployees I encountered were friendly and eager to serve. The food for our Friday night event was very good.
I do travel frequently and will definitely use this hotel again!!
July 17, 2014
Rated 5.0 out of 5.0 by Lenore T Great Service
The staff was excellent. The cleanliness was top shelf. We are planning another trip and will definatlely stay at this Holiday Inn.
July 11, 2014
Rated 2.0 out of 5.0 by Davis3733 Poor Customer Service
The actual hotel is decent and in a very good location, I only have minor complaints about the actual hotel. The bathroom door kept getting stuck and we really had to pull hard on it to open it but they put us in another room. Went to the next room and found a towel neatly folded with rest of the clean towels in the bathroom that had someone's makeup foundation on it, very disgusting. My real problem came when I was leaving. I was charged for the room when I previously booked it. Upon check out, I noticed that they charged me again when I checked in. I let the woman at the front desk know and she acknowledged the mistake and asked for my banks fax number so they can take care of it. I called back 30 minutes later to see if she'd taken care of it and she told me that she did and that she'd also call my bank to make sure they got the fax. The next day, I see that the charge was still there so I called the Holiday inn to find out the progress. They tried telling me not to worry because the money hadn't been taken out. I let them know that it was actually taken out and they wanted me to bring in a bank statement to prove it. As I was telling them that on top of the major inconvenience they've already caused, now u want me to prove to you that you messed up, they found the notes about my situation. The girl on the phone tells me that they faxed my bank and it should be cleared up by weeks end. I asked to speak to a manager to see what they were going to about this major inconvenience and all I can get was a voicemail. I left a message and still haven't heard from anyone. On top of all this, I went to my bank and they told me that they never received a fax from the hotel. Now I have to file a dispute through my bank and wait for that process to play out. I really can't explain how upset I am because of this, very poor customer service
July 11, 2014
Rated 2.0 out of 5.0 by Rm1243 Disappointed
My group & I chose this hotel for it's location to the Tinley Park Concert venue; unfortunately, we were disappointed with the cost of the rooms. (We booked four rooms for two nights each.) In addition, the staff were not overly hospitable when we asked if there was any pre-concert activities planned the evening of our arrival & the fact there was no complimentary coffee in the lobby.
We ate breakfast in the restaurant on Saturday morning & was irritated when we realized we would be charged per cup of coffee, tea or soda pop during our meal. The food was ok, nothing to brag about to other people staying in the hotel.
The elevator felt like there was speed bumps when climbing to our floor & our bathroom door stuck every time we closed it in many of our rooms. All of the rooms were very clean--which is the only positive part of the stay.
Chances are we will stay at another hotel rather than be nickeled & dimed for a weekend stay.
July 7, 2014
Rated 5.0 out of 5.0 by RobbertH good stay
i have stayed here before and will again
the help at the front desk was great
July 6, 2014
Rated 2.0 out of 5.0 by WhopperMI Being a Platinum Here MEANS Nothing
Last Saturday, June 28th was sold out. I went to counter to check in and looked for the priority club sign. Noticed it was behind some flowers-so no could see it. I was 2nd in line-Ask if I could check in and the clerk looked me up on the computer and said advised there is a waiting list. So I was placed 10th on the list-she asked for my cell number to contact me when my two rooms were ready. Hour passed and I checked the list and noticed names have been taken under my name. I then asked the clerk if my room is ready-She said yes. Rooms keys were given and Never Platinum came up or a upgrade. I also noticed the Platinum gift bags behind the counter-But nothing was Ever offered. I called later in the night for a roll away bed--They said Yes for a TEN Dollars more. REALLY!
While leaving, I walked the front counter and no thanks for coming or hope you enjoyed your stay
Everything else was fair.
By the way--I received a call from the clerk 90 minutes after I was in my room to say my room was ready.
July 2, 2014
Rated 5.0 out of 5.0 by Dan5648 Great Staff
Great staff from front desk to housekeeping. Everyone is very friendly and made the stay very enjoyable.
July 1, 2014
Rated 4.0 out of 5.0 by Gregg K. Nice property
Property was nice. However way over priced. Due to cost, can not stay there again.
June 30, 2014