Rated 3.9 out of 5 by 39
Rated 1.0 out of 5.0 by BuckeyeBoy Long-Time Customer Appreciation
I have stayed at this facility for over three years now. Average room nights of 75+ and growing. Staff just does not understand how to show appreciation for long-term faithful customers. This week will be my last week at this facility. They care more about the convention activities than hotel guest and there should be some kind of balance to run the property properly to ensure that you do not alienate your faithful customer base. My last three visits have all been troublesome and received apologies for the inconveniences but they were definitely not heartfelt. Wanted someone to know as a courtesy. Thank you.
May 21, 2013
Rated 1.0 out of 5.0 by UnHappyCustomerAgain Status doesn't Matter.
I am Platinum Ambassador and i was not even recognized. When i ask them for room upgrade they said we don't do anything other than just give you popcorn and water. For me that is not worth it. Room upgrade is more important to me than popcorn and water. I didn't find staff help at all. When talked to them with issue it made me feel that they don't want to help me out with anything.
May 19, 2013
Rated 5.0 out of 5.0 by Tine25 One night stay
I had a wedding to attend so only stayed here one night. The room was a good size, clean, comfortable, relaxing and beds were comfy. The front desk staff was friendly and welcoming. I had an easy check-in and check-out. I would definitely stay here again if in the area. Thank you Holiday Inn!
May 7, 2013
Rated 2.0 out of 5.0 by AnotherDisgruntledGuest Not worth it
Poor exercise room in same disrepair as year before and as matter of fact same treadmill was out of order...had it been ever fixed? High-speed internet kept booting forcing me to encounter delays of 10 minutes or more while system rebooted only to get online for about two minutes at time before being booted off again. Room service advertised 10 wings but I only received six.
What was staff's answer to all this? First response about internet was "you are the first to complain about this. Response about exercise was "oh let us give you a pass to LA Fitness" instead of getting problem fixed.
I will not stay here again no matter how convenient it is to Convention Center. Across the highway is much better value with more restaurants and shopping.
I travel for a living and am used to things happening but I am never used to the degree that these things happened here.
May 2, 2013
Rated 5.0 out of 5.0 by VeeVee Very Comfortable Rooms - Great Food
Although my stay was short, the rooms were very comfortable. The bed linen was clean and the pillows were very soft and cradled my sore neck. The food was awesome and I wanted to let the chef know that he/she was doing a wonderful job. I had the breakfast buffet and everything on the buffet was delicious. The presentation of the buffet was cute. There was traditional breakfast food and comfort breakfast food. The biscuits and gravy was GREAT!
This hotel was very convenient for my friends and myself when we partake in the beer and vine festival. We like to keep the street safe when we partake in this annual festival.
April 23, 2013
Rated 5.0 out of 5.0 by BillQ009 Tinley Park Holiday Inn
Stayed here several times and ALWAYS during the Wine fest. Always an Excellent stay
April 19, 2013
Rated 5.0 out of 5.0 by pkg1234 Great place
The hotel had the best staff. Rooms are very clean and affordable.
April 15, 2013
Rated 5.0 out of 5.0 by Srmmom Great Staff
Everyone was so courteous and friendly! Got an upgrade to to a Jacuzzi suite--it was amazing!
April 14, 2013