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Rated 4.0 out of 5 by 177 reviewers.
Rated 5.0 out of 5.0 by Pillows were awesome Wonderful stay, great people, wonderful food, wonderful place to stay August 22, 2014
Rated 5.0 out of 5.0 by Amazing facility and excellent customer service I was very surprised at the high quality and excellent customer service I experienced. I travel on business the majority of the year and I see MANY hotels and put up with a lot of sub par customer service, so what a breath of fresh air this location is. I would highly recommend this location to anyone. August 22, 2014
Rated 5.0 out of 5.0 by Amazing staff The Front Desk Staff were very friendly and accommodating upon arriving and check out. Room was very clean as were the grounds. August 21, 2014
Rated 5.0 out of 5.0 Great stay, friendly staff The property was nice and the staff was very friendly and helpful. August 21, 2014
Rated 1.0 out of 5.0 by avoid if you can We stayed at this hotel recently because its location was convenient to other events we were attending in the area. Also, because of the solid reputation of HInn and IHG group. However, this was a very disappointing experience. First, while we had our 'do not disturb' sign on the door to our room, a staff person woke us to "see if we needed anything." Then, we were disturbed at 1:30AM on the next night by a phone call that was asking about our room service order. #We did not order anything from room service.# Then, the 'breakfast included' arrangement is really ridiculous. Breakfast food is included but not drinks, other than water. I've never heard of such a policy. Who has ever heard of breakfast without coffee, tea, milk, and juice? On the first morning, I ordered coffee anyway #$2.95# and it was warm, dark water. Absolutely tasteless. The room itself is just OK--certainly nothing special in any way. And, the price for all of this is high. Find another alternative if you can. August 21, 2014
Rated 5.0 out of 5.0 by Great visit I was in town for business...that night, there was a concert (Motley Crue) at the concert venue...but no problems with noise or group problems...Great visit August 20, 2014
Rated 1.0 out of 5.0 by EXPECT THE MINIMUM BECAUSE THAT ALL YOU WILL GET In all of my IHG years this is my first negative review. If you want a nice, comfortable, clean room, no problem. If your looking for a hotel that offers hospitality forget it! This is nothing against the employees, they are all very nice but their hands are tied. It must be tiring to say "no, I'm sorry, but we don't" eight hours a day. They own a shuttle but wont pick you up at the 80th St station which is two miles away. Cabs are not readily available at this stop so be prepared to wait. They will not drop off or pick up out the outdoor concert pavilion, also two miles away. You can get a $15 cab ride there (because they are forced to go the long way and use the cab entrance) but be prepared to walk back because once all the cabs are gone they do not return. If you need a disposable shower cap, be prepared to pay a dollar for it. If you want to swim on the weekend be prepared to wear a bracelet like a 3 y/o child. As a platinum elite member I have ALWAYS been offered either 2 free drinks or the breakfast buffet at properties that d0 not offer a complimentary breakfast. You will get NEITHER at this property. Your welcome bag contains bottled water and sunflower seeds, all of a 50cent investment. This hotel is pathetically cheap and I regret blowing my hard earned points on this stay. August 20, 2014
Rated 1.0 out of 5.0 Poor response to a problem with billing by management please see my earlier comments, I had to make 4 phone calls to get resolution on an issue in which my personal credit card was charged for my stay rather than my company card. I was promised calls back from management on 4 separate occaisions and when I did get to speak with general mgr pat, i was told there is nothing that she can do for me other than give me a few reward points if I am a member of some rewards club and that I am not paying for my hotel stay, my company is, so why should I receive any sort of credit? I was so appalled by this lack of customer service and basic common courtesy that I thanked her for her time and vow never to stay at a holiday inn again in my life and have shared this poor experience and treatment with every level of upper management at my company, UPS, who will no longer be using holiday inns for business stays. August 19, 2014
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