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Rated 4.6 out of 5 by 222 reviewers.
Rated 4.0 out of 5.0 Poor communications by some staff The front desk staff was disorganized on the first morning of my stay. Apparently, there was some confusion regarding whether I would stay one or two nights. I was telephoned in my room to discuss the matter by a female voice. She was unable to address my simple situation and insisted on relaying my statements to another desk employee. This was unnecessary, and frankly annoying, since she was unable to help me. I requested that I speak to the other desk person. Rather than resolve the problem cheerfully and quickly like countless other hotel desk staff across the nation, the gentlemen who took the phone immediately began the conversation as if I was somehow inconveniencing him for staying another night at that hotel, rather than the three similar properties nearby. More troubling than his rude behavior, he failed to listen. He simply waited to reply to me about his problems without understanding what I was trying to tell him. Finally I instructed him I had proof of my reservation for two nights and to fix the problem, then hung up. I travel 6 to 12 times a year all over the world for leisure and weekly for business. It is the first time in my life I have ever had an issue with hotel staff. This is a great hotel. The breakfast might be the best I've had at no charge in any IHG property. And believe me, I've stayed at plenty. The restaurant staff were the most friendly I've encountered in years. Not so with one particular person at the front desk though. I hope this was an isolated incident and the employee does not have a track record of this type of performance. November 17, 2014
Rated 5.0 out of 5.0 by Comfortable Overall Experience The hotel staff was friendly , helpful and efficient. I will stay there many times since I have buinness in the area frequently. November 14, 2014
Rated 5.0 out of 5.0 by Clean, comfortable and quiet. Room was comfortable and kept clean and replenished daily. Staff was very friendly and attentive. Will definitely stay here again when in the area. November 14, 2014
Rated 5.0 out of 5.0 Excellent service and great rooms Everything was good at this hotel, no surprise and the service was excellent. As a platinum member, I asked about the possibility for an upgrade and I got it. November 14, 2014
Rated 5.0 out of 5.0 by Comfortable bed,great service, and professional staff. This hotel is perfect in every way. nothing else needs to be said. November 13, 2014
Rated 5.0 out of 5.0 by Convenient Location off of 1-95 Titusville is a convenient stopping point en route to Miami, there is plenty of parking on the road in front of the hotel. This hotel is most definitely the nicest in the area. I will be back again. November 13, 2014
Rated 5.0 out of 5.0 by New Hotel - Great place Loved this hotel. Staff very friendly and helpful. Had a lovely restaurant where we ate dinner and breakfast. November 13, 2014
Rated 5.0 out of 5.0 by Comfortable room and very good food I have stayed at this hotel several times for business purposes. I like the convenience of the onsite full service restaurant/room service. Great value and very good food. Nice place to relax after a busy workday! November 12, 2014
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