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Rated 3.6 out of 5 by 71 reviewers.
Rated 2.0 out of 5.0 Mislead When I made the reservation I specifically asked if there was underground parking and was told there was when in fact there wasn't. I wasn't happy to leave my car outside for 8 days. When I asked about a box breakfast because we were leaving before breakfast was available I was told no. And I was not offered any rate reduction. The room was too hot and I couldn't get the temperature to go down. I will not be staying here again when there are so many other hotels to choose from at the same price. February 15, 2014
Rated 5.0 out of 5.0 by Repeat visitor The 2 main things I love about this hotel are the very friendly and efficient staff and the clean modern décor of the rooms. I have stayed here several times and each time was great. They also have the typical airport hotel features like leave your car and an airport shuttle. This trip I considered a hotel closer to the airport but my first two "likes" above won me over again. The shuttle is only about 15 minutes anyways, not that bad. February 14, 2014
Rated 3.0 out of 5.0 by comfortable bed overall decor quite old The bed was comfortable and the staff very helpful and friendly. It's just an older hotel in need of renovation. For a one night stay it worked fine February 11, 2014
Rated 2.0 out of 5.0 by Disappointed in front line staff Our flight was late getting in and I had a reservation at a car rental five minutes from the hotel. We took the hotel shuttle to the hotel and the driver was really nice and offered to drive us to the car rental however we had to ask at the front desk. The lady in charge at the front desk was rude to say the least she told the driver he wasn't allowed to drive us and we had to take a cab. Thanks for nothing. February 9, 2014
Rated 4.0 out of 5.0 by Shuttle Bus The hotel was not a problem the shuttle service was. Going to the airport the bus was 15 minutes late picking us up no big deal. The issue was when we got back and the shuttle was to pick us up at the airport. There was not enough room on the bus and the driver made us get off then 10 other people got on anyway and he let them. I asked him to call another bus to come get us he said one will be there in 10 minutes. After 25 minutes I called the hotel she said no bus its every 30 minutes bus would be there soon. 35 minutes went by and I call the hotel again and the front desk says are you in the right spot….. really. It took a total of 40 minutes for that bus and it was freezing outside we were not the only people waiting. I will be thinking next time if this is worth doing again. February 4, 2014
Rated 5.0 out of 5.0 by Great experience! Excellent stay, start to finish. Staff in the restaurant are a little lackluster, but that's certainly no fault of the hotel. Clean room, easy parking and super close to the Congress Centre. Would definitely stay again. February 2, 2014
Rated 2.0 out of 5.0 by very cold pool If you are staying for the pool, don't unless you enjoy swimming in cold room with cold water. I asked the staff about it and they said it would be fixed by morning but wasn't. The staff weren't overly friendly. The beds were comfortable and that was the only saving grace. This has been three in a row for holiday inn receiving a negative rating so don't know if I'll stay with them in the future. January 31, 2014
Rated 5.0 out of 5.0 by Overall great experience, all staff but one very friendly We had an excellent stay at the hotel last week. Clean place, friendly and very helpful staff. Good food and service at the attached restaurant. Only one front desk staff person was slightly rude and brushed us off. He didn't answer our questions to our satisfaction, and we eventually gave up as it was not worth that much trouble and we were pressed for time. All other staff was amazing, and you could tell they were working hard to make our stay a good one. ALSO important notes: the hotel has a pool and exercise room, both of which I didn't realize prior to arriving. The rooms do not come with microwave and fridge, those are extra. January 28, 2014
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