Rated 4.0 out of 5.0 by Jabba987654321 Closeness to airport and restaurants
Hotel is ideally situation to airport and local restaurants.
June 6, 2013
Rated 3.0 out of 5.0 by strmgrl28 Convienient Location
The Lobby was very welcoming and wonderful. The staff accommodated very well, and treated greatly on priorty club members.
when i arrived in my room, the ac in the wall sounded like an exhaust fan. the fan speeds did not change even when i hit auto, low med or high. the temperature i could not get cool enough in the room even though it was set to the lowest it can go.
the rest of the room was very comfortable.
June 5, 2013
Rated 5.0 out of 5.0 by nekoshema friendly staff
i've stayed in hotels in the area for a few years now, and i find this Holiday Inn as my favourite mostly because of the location to the congress center, the price, and the staff. even after all these years, the staff still remember me, and i feel so welcome as a result. they are very nice and helpful.
June 3, 2013
Rated 5.0 out of 5.0 by Stephanie86 More then expected!
I was so happy with this hotel you have no idea! Check in was fast, friendly, and easy. I went through a whole maze to get to my room but once i found it, it turns out i was literally a walk down the stairs to get in and out of the hotel. What blew me away was when i opened my room door, it was i swear the biggest hotel room i had seen! This was perfect for me! It was so spacious and clean!! I am so going back next year!
My only downside to this was when i asked the night before about having a possible extension for check out (i needed to just come back sometime after checkout for a a shower and get my luggage) i was told they wouldn't know until morning if it was possible. So i called in the morning and they said there was no way it was possible since they promised rooms to others the night before. Either they should have accepted me as i DID ask the night before or if it was already full, they should have just told me no when i had originally asked.
Other then that one problem which wasn't a huge deal (i cut my schedule down to make it back in time to shower and i just loaded my luggage earlier and left the van parked as we can use the lot until 6) I was very pleased with the hotel and it's service during a very busy time of the year and i look forward to my stay again next year :)
May 31, 2013
Rated 4.0 out of 5.0 Good hotel to stay during Anime North Convention
The title says it all. Conveniently located near the convention. Good rates. Nice staff. Cleaning staff was very caring and made sure we had extra towel for the next days since there was only 3 set of towels in our room and we were 4 persons. However, I do not recommend the affiliated restaurant Perkin's. Our waitress was rude and they made a fuss when we asked for a separated bill.
May 31, 2013
Rated 4.0 out of 5.0 Great Hotel - Bad Restaurant
Toronto-Airport East is great hotel for someone on a budget. The rooms aren't fancy but they are well maintained, clean and comfortable. They help you stretch your dollar and in today's economy that is very good thing!
There are only a couple of things that aren't perfect at the Toronto-Airport East. The first is the curtains, we couldn't figure out how to close them. I actually thought that it was designed to stay open and decided to leave it at that, but it turns out that it does close but is very tricky. This is something so minor yet it colors your experience - why would you want someone to watch you change? And with our position near the pool's windows - well if they wanted to you they could possibly see in. I would suggest that they change this curtains ASAP!!!
The final thing is Perkins. The food is cheap & good but the service is horrible!!! It is slow. Waiters often forget you and your glass as you eat then take forever to bring the check. I think it is an issue with not hiring enough staff. The times I went there it was packed and only one or two people where waiting tables. NOT GOING TO WORK!!!
This is has to change. This is part of my experience at Toronto-Airport East - shouldn't it be good? Shouldn't it make me want to come back? I am not a hundred percent sure I do.
May 30, 2013
Rated 1.0 out of 5.0 by NassauDon Room unacceptable meal poor
The TV was broken the clock was unplugged the toilet was plugged this was the worst Holiday Inn that i have stayed in since 1973
May 14, 2013
Rated 4.0 out of 5.0 by ashok1 Noise of Aeroplanes
With the modern know how, hotel should add extra sound insulating windows or sound insulated curtains to cut the noise of planes. and/ or add extra enveople of sound insulated roof.
Hotel gusets promised parking included when booking can expect parking chargesadded to their bill. Thoug later on, clerk was able to reverse it.
May 11, 2013