Rated 3.9 out of 5 by 154
Rated 5.0 out of 5.0 by Pleased7 Breakfast Attention
My wife was sick so I needed to bring the breakfast to her in our room. The breakfast attendant was so very helpful and went out of his way to assist me, even telling me to carry the coffee and juice "like a baby."
It was obvious that the other breakfast restaurant staff treated each other as well as they treated their customers.
Well done to the restaurant staff and management.
February 15, 2014
Rated 3.0 out of 5.0 by Disappointed traveller Great hotel but double charged
I purchased a Travel Zoo hotel deal on line and paid with my credit card. only noticed when I arrived home that the hotel had also charged me! Double charges for two nights on my credit card. I have left telephone msgs and e-mailed the manager but to date no response. Buyer beware!
February 12, 2014
Rated 3.0 out of 5.0 by Roger89 Leave at least an hour earlier than required
The hotel itself is quite nice and what is to be expected from a Crowne Plaza Property. Service at check in and check out was just basic. Transfer to Airport was ridiculous. We had a 6:30 am flight, woke up at 3:00am and were in the lobby for the scheduled 3:30 am departure of the hotel shuttle bus. Well so were 30 other hotel guests as a wedding group where going out together. I spoke to a couple of them and they noted that they made it quite clear to the desk personnel that they would all be leaving for the airport at this time. Only one bus (1 of 2) parked in front of the hotel were running and it was quite a scene watching people scramble to get on this bus and to make sure that their luggage was also put on. This bus driver did a good job of explaining that it would be at least 30 minutes before he would be back and that he was the only driver that morning. About 20 minutes later an older gentleman came out and said that he is a second driver. He made it quite clear that he could not lift any luggage and we had to do it ourselves. No problem - at this point people had been standing out in minus 15 weather and were already late for the airport. We loaded the bus with luggage as people pushed and shoved to get theirs on. I had already jumped up onto the loading area and was stacking the luggage. We made two stops at the airport and loaded all luggage off at the first stop and then reloaded what was left for the people going to the second stop. By the time we went through the US Airways new system we had 5 minutes before they started to board the plane. Not the best way to start a trip. On return we phoned twice to get picked up and waited 30 minutes in the cold weather. Other hotel buses came twice and some three times during this period. I know where we will not be staying the next time.
February 11, 2014
Rated 1.0 out of 5.0 by BGYZ Service Issues
1. Internet - Was not functioning until the evening - after that it was very slow. Would not support a radio station on-line feed. Unfortunately, it totally cut out when my hockey team started into overtime. By the time I managed to re-log in and get the feed, O/T was over. I was not really a happy camper.
2. Parking - I was parked some ways from the entrance as there was no closer parking. Before the snow started I noted that a number of cars had been parked close to the main entrance for some time (obvious earlier snowfall drifts behind them). A call to your reception and they basically confirmed that there were park-and-fly-on-holiday folks in the lot. First come-first serve? Anyhow, as a platinum member, and paying the 14 bucks for lousy parking when the cut rate folks seemed to be doing better - I basically became even less happy.
So I moved out of your hotel a day early; probably won't be back for a while. Thought I'd pass this on to you.
February 10, 2014
Rated 4.0 out of 5.0 by arichlane Good place to have a restful evening
friendly greeting at the front desk. room clean and comfortable. ordered room service friendly interaction. Food arrived but was cold hungry so i ate it
February 8, 2014
Rated 5.0 out of 5.0 by Joe192 Comfortable and Convenient
We choose this hotel due to its close proximity to Toronto Airport. Not being familiar with the area, we were pleasantly surprised when we drove up. It is in a cul de sac with ample parking, restaurants within walking distance, lobby is elegant, staff were friendly and helpful, room and bed comfortable, pool & hot tub were well maintained, quick shuttle service to airport! We loved it and will definitely stay again!
February 6, 2014
Rated 5.0 out of 5.0 by Dego wonderful preflight stay
We thoroughly enjoyed our preflight stay at the Crowne Plaza. Check-in was quick and efficient. The room was roomy and the bed was very comfortable. When we went to the front desk to check about printing our boarding passes, Jennifer was very friendly and helpful. The breakfast buffet was delicious and the shuttle to the airport made our morning worry-free. We would definitely stay here before future holidays.
February 2, 2014
Rated 4.0 out of 5.0 by Chuck80 Excellent front desk
Very professional and friendly front desk staff.
Also many dinner choice around this hotel.
Negative side, have to pay for parking.
February 2, 2014
Rated 5.0 out of 5.0 I am pleased with the improvements
I would just like to say that I have been using Toronto Airport Crown Plaza for many years now, and I am rather pleased with the improvements especially staff and service. The service providers and staff are exceptional. The food was great albeit a little pricey and the comfort was o.k. but could have had a blanket for the cold weather but other than that I was really pleased. I will always use Toronto Airport for any future stays in the area.
February 1, 2014
Rated 3.0 out of 5.0 by Mr. Clean Poor service and unclean room
Upon checkin everything looked good. Then it was downhill from here. I reported to front desk that my rooms floors in bathroom was unclean and carpet not been vaccumed at approx. 8am. I came back to my room at approx. 6pm and it was no better and had to ask a second time for my room to be cleaned. Large pieces on lint on carpet and hair on bathroom floor.
Then the restaurant, the worst service I've ever expereinced, period. I do travel a lot over the past 25 years. I know they were busy in the morning with so many people staying at the hotel and nowhere close by for breakfast. However, it's no excuse. Did management not know that many people were staying at the hotel? I doubt that. This place is poorly run. They're busy because of there location not because of there service. Beware if you expect a clean room and good service, don't stay here.
February 1, 2014
Rated 5.0 out of 5.0 by Sales CV Tired with a great bed.
After having another hotel not having my reservation and no room came back to Crowne Plaza where have stayed before. Got me a room and also was so helpful since was stranded at a very busy time most hotels booked. Staff made me feel good since I was distressed about no room can't say enough will be back in summer . Beds were very comfortable room clean staff great! THANKS Again
January 30, 2014
Rated 4.0 out of 5.0 by chickenpellet Beautiful Room, Great Service
I was very happy with my stay at Crowne Plaza Hotel. The room was lovely, the bed comfortable, and the shuttle service reliable and frequent. Although expensive, the restaurant was also a good experience.
January 30, 2014
Rated 4.0 out of 5.0 by ESPRE Food
I have experienced the food at the hotel as boring and lacking variety. I have attended a conference nearby and because of time issues in between conference sessions, I was compelled to eat every meal at the hotel as there was simply no time left to eat at any other restaurant in the area. If one desired to freshen up a little bit in your hotel room and have a meal as well, there was no other choice but to eat at the hotel.
After a couple of days the food at the hotel restaurant was just not attractive anymore. My suggestion would be to bring in a greater variety on the menu in order to make it slightly more of an dining experience.
January 30, 2014
Rated 5.0 out of 5.0 by Jayell Great Service, Friendly Staff
The best part about the Crowne Plaza is the service. Booking in was simple and quick and the staff friendly. We stayed at the hotel the night before flying out for a weeks vacation and left our car there for that time. When we arrived back in Toronto at 8 pm the following week the transfer van was waiting at the designated post. We were back at the hotel in a very short time. We have stayed at other hotels in the area and used their shuttles and they have frequent stops and are usually overcrowded. Next time the Crowne Plaza will be my first call.
January 30, 2014
Rated 4.0 out of 5.0 by kaos0591 excellent bed
We enjoyed our stay at Crowne Plaza - have stayed there several times.
Staff is very helpful - I shared a room with friends and at check out time it took some organizing - 2 had meals on the bill, one had long distance & the man at the desk was so very patient with us ladies- beds are very comfortable!
will definitely stay again
shuttled 2 or more times a day - one driver was very friendly.
January 29, 2014
Rated 5.0 out of 5.0 by J &J Friendly as ever.
Returning back to the Plaza, we were not disappointed, again the service and friendliness was excellent.
Our room was amazing well worth the extra.
The restaurant staff were extremely kind and helpful and it was nice to see the same staff as 2 years ago.
We are looking forward to revisiting next year.
January 29, 2014
Rated 2.0 out of 5.0 by TomJ1980 Okay, but quite old and needs a´some renovation
Especially fitness room has more non-working than working equipment. Breakfast, however, is pretty good, and the rooms are okay. However, one would expect more for the price you pay, also compared to other hotels close to Toronto airport.
January 24, 2014
Rated 4.0 out of 5.0 by John543 Good place to stay before or after flights
The Crowne Plaza Toronto Airport offers on-site parking, a good-sized, well furnished room and a good breakfast buffet along with shuttle service to and from Pearson Airport. Pick-up from the airport is on a half-hourly basis the same as travel to the airport, not on demand as some of the smaller airport hotels offer. The bed coverings were not really adequate for the fairly cool temperature of the room and the temperature did not respond very effectively to adjusting the thermostat (It was a very cold night outside). The temperature would have been perfect for us if the bed had a blanket rather than a fairly light cotton spread. We arrived very late so did not bother to request a blanket from housekeeping and there did not appear to be one in the room. Other than this, the hotel is a good choice for before morning flights or after very late flight arrivals when you don't want to drive home.
January 23, 2014
Rated 5.0 out of 5.0 by bren7 Clean and comfortable room
The atmosphere was very pleasant and the accommodations clean and comfortable.
The food was also very good.
We would definitely stay here again.
January 21, 2014
Rated 5.0 out of 5.0 by CBCeddy Quality Hotel
Totally satisfactory for our requirements. Liberal parking allowance of 22 days was an added incentive
January 20, 2014
Rated 4.0 out of 5.0 by M Lisa Great Russian receptionist and good breakfast
Room 711 much better lst stay than #441 2nd stay -need repair and noisy. Front desk excellent Russian young lady - very helpful. great breakfast and good dinner menu in restaurant bar. Wings fantastic and nacho just right! Shuttle drivers very helpful and accommodating. Shuttle very conveniently located and timing was great - didn't have to wait too long despite the bad weather.
will definitely use this hotel again.
January 15, 2014
Rated 4.0 out of 5.0 by J & W Comfortable Bed as always
we have stayed at your hotel many times. The room we had was at the far end of the hotel, where planes go right by. The bed was comfortable as always. The bathroom we had was very small & not very clean. There were long black hairs all over the floor! Because we have stayed so many times, we were disappointed we were given such a small room.
January 13, 2014
Rated 5.0 out of 5.0 by ggst CONVENIENT STAY CLOSE TO AIRPORT
Had a room booked as I had an early flight the following morning. Room was fine, shuttle service excellent. Would recommend for people looking for a reasonable place to stay near airport.
January 12, 2014
Rated 3.0 out of 5.0 by jbBobby "groupon room"
Bought the park and stay on Groupon. Always seem to get the lousy room with these type of deals. Farthest away from elevator on side wall of building. Had to lug tons of baggage,a stroller and a 16month old a mile down the hall. Bathroom was ice cold...seriously freezing ice cold. Rooms old, small and dated. No what I would expect from a Crown Plaza. Never again.
January 11, 2014
Rated 5.0 out of 5.0 by Schnoozer9341 Absolute Great Stay!!
I spent the Christmas holidays here. 22nd to 24th, 27th to 31st, and Jan. 2nd to 5th. The hotel is very clean. The staff was very attentive, whenever I returned to the room for the night, I had someone knock at the door to offer extra water, chocolates and to turn down my bed. Awesome personal service. The only cons to this property were the queen size bed in my room on the 3rd floor needed to be replaced. It was not a pillowtop mattress. The last night there I think some kids stuffed objects into the jacuzzi jets. Other than that it was a great stay. I would like to mention the staff at the hotel bar were 2nd to none. The bartenders were very attentive and looked after me well. In fact, I am returning tomorrow night again to stay. This is one to stay at whether it is just overnight or for an extended stay.
January 10, 2014
Rated 5.0 out of 5.0 by Cooper dog Comfort convenience and cost effective
Have stayed at this hotel several times now when travelling. I love that the windows open and I can get fresh air and I like it cool to sleep. The club room while small was adequately stocked for a light breakfast before heading to the airport. Timely service for shuttle and checkin. Beds are super comfortable.
January 8, 2014
Rated 5.0 out of 5.0 by Casey M Great night sleep!
Great night sleep before heading south. Staff was very friendly & accommodating. Shuttle to the airport and back. Will definitely be staying again
January 8, 2014
Rated 4.0 out of 5.0 by nishtraveller very good shuttle service
driver was polite, on time and hauled my heavy bag without a whimper. not all hotels are this good and convenient.
January 7, 2014
Rated 5.0 out of 5.0 by Tararudy Great toronto airport Hotel.
Very comfortable beds, shuttle to and from airport very reliable.
January 6, 2014
Rated 4.0 out of 5.0 by Queen George comfortable bed and nicely decorated room
The main reason we stay at the hotel is the 21 days free parking with the room. The airport shuttle bus run very efficiently and the staffs are very courteous.
January 4, 2014