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Rated 4.0 out of 5 by 199 reviewers.
Rated 5.0 out of 5.0 by conference stop was attending a conference at U of T … HI is close to the univ + restaurants, cafes, and museums… enjoyed the visit… found the bed and room in general very comfortable and spacious… would return to HI in future visits to Toronto October 23, 2014
Rated 5.0 out of 5.0 by Visit to University of Toronto Conveniently located to the university of Toronto when I was visiting my daughter. Hotel is clean and looks like renovated recently. However my room had a smell on first entry and the carpet in the corridor was badly stained. Still is nice hotel with friendly staff. Would definitely go back October 23, 2014
Rated 4.0 out of 5.0 Fix the computer Upgrade the lobby computers. They are useless. I complained to staff. They told me they had new owners of the hotel. That was all they could do. Used the staff computer. October 20, 2014
Rated 2.0 out of 5.0 by Old Hotel with Typical Problems I knew the hotel was old, so I wasn't too surprised by the aged look of my room. Carpet had stains on it, the carpet was frayed at the entrance to the bathroom, bed was very uncomfortable due to a slope to one side, and shower curtain had signs of mold. I tried to get the shower curtain changed twice but I guess the front desk didn't understand what I was trying to say, although I tried to explain thoroughly and politely. Bathroom wasn't very clean when I first arrived, but the front desk took care of it the next day. I would have preferred something done right away, or given another option at the time, but I did check in after 9 pm so I didn't want to make a fuss. Staff was mostly very friendly, even though some of my concerns weren't properly fixed. With the exception of one staff, it seemed like everyone was just going through the motions, saying the right things, and not really meaning it. October 19, 2014
Rated 4.0 out of 5.0 by Good experience, great location near UT We stayed here while visiting our daughter at UT. It was very convenient. The hotel itself was clean and comfortable, and much more affordable than hotels near midtown. The parking was great: easy come and go from the garage the whole weekend for $22. October 18, 2014
Rated 5.0 out of 5.0 by WONDERFULL CUSTOMER SERVICE The staff was so friendly and helpful. They always had a smile on thier faces and eager to help with whatever you needed. Each time I asked, someone had an answere for me. It would have been nice if they offered some kind of continental breakfast to be included. Otherwise, it was a wonderful stay. Very close to subway station! October 16, 2014
Rated 4.0 out of 5.0 by friendly, convenient, good value Friendly and efficient front desk and cleaning staff; convenient location; good value October 16, 2014
Rated 5.0 out of 5.0 by Great stay We stayed for one night because we were going to a wedding. The mattress and pillows were incredibly comfortable. October 15, 2014
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