Rated 2.0 out of 5.0 by leblancj Overall good but marred by dirty bathtub & unsatisfactory checkout
Please note that the downgrading is for a single issue and how it was handled (see below).
Check in was excellent; friendly staff. Very nice room; access to nearby full gym a big plus since the on-site exercise room is small, poorly ventilated and ill equipped. Two problems: there was dried blood on a bathtub ledge and I was not satisfied how this was handled at checkout. Fortunately I had showered at the gym so did not need to shower again. At checkout, I explained the situation and showed the agent a photo of the area. I was asked by the agent to wait until he could get someone on housekeeping on the phone. This of course would only cause delay to me as I was checking out so I refused to wait after his first attempt was unsuccessful. Rather than delaying me I would have appreciated an attempt to compensate me for the unpleasant experience, e.g., perhaps Priority Club points or a voucher for a future stay. Although I was put off by the dried blood, I can understand that things will be missed by housekeeping staff from time to time, given the time pressure they're under. For me, it's more about how front desk staff handled this.
May 19, 2013
Rated 5.0 out of 5.0 by Pat93 Great location and service
This Holiday Inn has an excellent location near the University of Toronto campus, close to Bloor St. shopping, and steps away from subway. The rooms are comfortable and the staff very friendly and helpful.
May 19, 2013
Rated 5.0 out of 5.0 by DLBM Good
Warm, clean, quiet and comfortable ad exceptionally helpful staff
May 9, 2013
Rated 3.0 out of 5.0 by A232 Guest welcome less than satisfactory
We were first assigned a room on the 6th floor and were assured no better rooms available. After looking at the room, it was tired and not up to the standards of the 14th floor room we had been assigned a few weeks earlier.
When we pointed this out to reception, suddenly a room on the 14th floor was available.
While we love the location, and find HI great value for this location, some of the floors need a refresh and your staff should have responded better to our original request.
May 6, 2013
Rated 4.0 out of 5.0 by chris006 Enjoyed our stay
Great location, room was comfortable, fast check in, room ready when we arrived
May 3, 2013
Rated 3.0 out of 5.0 by TabithaMorning Convenient and adequate
For a place to stay whilst on business that kept me busy during the day, this hotel was convenient, centrally-located and comfortable. I guess you might wish for more: a fridge or mini-bar in the room, or a little more lounge space that wasn't dominated by karaoke in the evenings. That said, the staff were helpful and I appreciated the recycling bin in my room, and the laundry was a godsend for someone on the move!
April 22, 2013
Rated 2.0 out of 5.0 by fishfarm Power shutdown during our stay
Unfortunately the beginning of our stay was the scheduled 12 hr power and water shutdown. Although I understand regular maintenance is required more effort to contact me previous to my stay should have made. No message was left to inform me that I was arriving the night of the shutdown.
Also no reduction on room rate was offered for the night of no power and no water (i.e no flushing!!). Very disappointing.
Otherwise the hotel and room were clean and the staff friendly.
April 14, 2013
Rated 4.0 out of 5.0 by iivi Comfortable bed and great service.
Comfortable bed and great service. Gomfortable bathroom. Mybe room need one spetcial table for laguages.
April 13, 2013