Rated 3.0 out of 5.0 by A232 Guest welcome less than satisfactory
We were first assigned a room on the 6th floor and were assured no better rooms available. After looking at the room, it was tired and not up to the standards of the 14th floor room we had been assigned a few weeks earlier.
When we pointed this out to reception, suddenly a room on the 14th floor was available.
While we love the location, and find HI great value for this location, some of the floors need a refresh and your staff should have responded better to our original request.
May 6, 2013
Rated 4.0 out of 5.0 by chris006 Enjoyed our stay
Great location, room was comfortable, fast check in, room ready when we arrived
May 3, 2013
Rated 3.0 out of 5.0 by TabithaMorning Convenient and adequate
For a place to stay whilst on business that kept me busy during the day, this hotel was convenient, centrally-located and comfortable. I guess you might wish for more: a fridge or mini-bar in the room, or a little more lounge space that wasn't dominated by karaoke in the evenings. That said, the staff were helpful and I appreciated the recycling bin in my room, and the laundry was a godsend for someone on the move!
April 22, 2013
Rated 2.0 out of 5.0 by fishfarm Power shutdown during our stay
Unfortunately the beginning of our stay was the scheduled 12 hr power and water shutdown. Although I understand regular maintenance is required more effort to contact me previous to my stay should have made. No message was left to inform me that I was arriving the night of the shutdown.
Also no reduction on room rate was offered for the night of no power and no water (i.e no flushing!!). Very disappointing.
Otherwise the hotel and room were clean and the staff friendly.
April 14, 2013
Rated 4.0 out of 5.0 by iivi Comfortable bed and great service.
Comfortable bed and great service. Gomfortable bathroom. Mybe room need one spetcial table for laguages.
April 13, 2013
Rated 5.0 out of 5.0 by Jones49 Could not have been better!!
My husband was scheduled for surgery in Toronto, and as we are from out of town, we had the need to book a hotel for one night. Friends recommended this Holiday Inn and I am so glad that they did! The staff there could not have been more helpful! I called from the hospital to see if it was possible to get a room in a quiet part of the hotel. In speaking with the front desk, they informed me that we had been upgraded to a King room on one of the upper floors which was absolutely fantastic!
This hotel is located in a great area, right across the street from the ROM! We plan on taking our grandchildren to Toronto this summer, and this will definitely be the hotel we stay at!
April 10, 2013
Rated 5.0 out of 5.0 Comfortable and welcoming
Good price, nice staff, and a great little pub downstairs. Perfect place for a quick conference visit at the U of T. Highly recommended for those who like simple and comfortable accommodations in a quiet room that is easy to work in.
Only problem is there was no desk chair.
April 10, 2013
Rated 4.0 out of 5.0 by KLlover My hotel in Toronto
Pleasant staff, comfy rooms, great location and reasonable price. All I need.
Those are the pros.
Con: Wi Fi signal very weak inside the rooms.
April 8, 2013
Rated 4.0 out of 5.0 by MPParis spacious room and serious business
right near the university of Toronto, a very friendly and safe atmosphere.
March 26, 2013
Rated 5.0 out of 5.0 by Encryptedc Excellent clean rooms and great service
The room was large, beds were comfortable, and the older gentleman at the front desk was very nice! No complaints :)
March 21, 2013
Rated 3.0 out of 5.0 by Muscles Personal Trainer
Although the room was very good, comfortable and clean the breakfast experience was lacking. The kitchen staff can't make omelets very well and the table service was somewhat hurried and unfriendly. The night front desk staff when we arrived very late on Friday were extremly helpful and should be commended. We arrived at about 1am.
March 10, 2013
Rated 5.0 out of 5.0 by joeyW Very nice
I had a king room on the 11th floor. The room was very nice and the bed was very comfortable - very comfortable!
I liked that you could turn the fan on and it would run continuously (not cycle on/off) helping to drown out the street and hallway noise.
I would look elsewhere for breakfast. The service and food at the attached restaurant for breakfast was quite disappointing.
February 27, 2013
Rated 4.0 out of 5.0 by BB57 Comfortable, clean, and convenient
The room was clean, the bed was comfortable, and the location was ideal. There was plenty of room for two of us in this double queen room. The public computers in the lobby were an added convenience for checking my emails. A variety store beside the building, and Tim Horton's a few blocks away were welcome conveniences. I'll be back.
February 11, 2013
Rated 5.0 out of 5.0 by viclin1965 A great stay!
We were in a King Suite on the 12th floor for 2 nights through the week. It was the most quiet hotel I've ever stayed at! The bed was very comfortable and the pillow were excellent. The only complaint I have is that there is not enough counter space in the bathroom. There really is no place to put all the assorted items you have with you when traveling, like his/her toiletries, make-up, hair care products, etc. I'm not sure that is something that could be changed now though. Perhaps they could add a shelf. All there is now is a narrow 4" ledge that goes behind the toilet, which is not a great spot to put things, as they can fall into the toilet pretty easily. The suite is so comfortable in every other way though.
February 5, 2013
Rated 3.0 out of 5.0 by MontrealMan No Platinum recognition
Upon checking in to the hotel, I asked if there were any Plantinum "perks" at this hotel. I was told that there were none. I asked about a breakfast plan - None. A bottle of water maybe? I was told which floor of the hotel had vending machines. Not impressed.
February 4, 2013
Rated 5.0 out of 5.0 by DJTOR Great staff
The staff are great. Location good. All round pleasant experience.
January 27, 2013
Rated 3.0 out of 5.0 by Playman21 Friendly staff and a clean room, but avoid the diner if you can
The staff were friendly and pretty accomodating when I requested an early check in so this I was pleased with. The room was clean but the bathroom could use some updating as that clearly has not been done for many many years. a few things: I would never ever recommend going to the pub restaurant on site, the breakfast was disgusting, clearly prepared hours before and kept on a heat tray, the service was not good either.
The great thing about the location of this hotel is that it is in walking distance to so many restaurants you really shouldn't have to ever eat there, (Tim Hortons was about a block away).
The hotel also charges ten dollars a day for fridge rental which I didnt think was good as it was the first time I have ever been charged for such a service, I am not sure what the hotel description says regarding fridges.
In any case, if you're just going to Toronto to see some sights, on business or take in a show / shopping and not spending a lot of time in your room, this place works.
January 23, 2013
Rated 5.0 out of 5.0 by QN1314 Perfect!
That was really a very Perfect Experience! I really enjoy this new year of 2013 in Toronto!
January 19, 2013
Rated 5.0 out of 5.0 by relaxseaside Easy to miss
As we walked to the elevator on the 12th floor I was saying to my husband how clean the hotel was. Then I saw the grill of the ventilation system. Oops!. Easy to miss Please remind your staff that all of us breathe the air that passes through that grill.
January 16, 2013
Rated 4.0 out of 5.0 by MIkeB123 Great Location
This is a good moderate Holiday Inn at an excellent location being right next to the St George and Spadina subway stops. It is also within walking distance of various shops and museums.
I arrived early but the friendly staff checked me in quickly. Will be back again.
January 10, 2013
Rated 4.0 out of 5.0 by Oudtshoorn Lovely bed!
The front desk staff were accommodating , if a little brusque in their responses.
The cleaners were obliging too.
December 15, 2012
Rated 4.0 out of 5.0 by so22 Great location, very friendly and helpful staff
The location and quality of this Holiday Inn were perfect for my stay in Toronto. I arrived on the train (Union Station), took the subway to the hotel, and left the next morning on the subway to go to the airport. The map given to me by the very friendly counter staff was very helpful; there are plenty of options for local food and drink. The room was clean. I will return here for future layovers in Toronto.
December 12, 2012
Rated 5.0 out of 5.0 by ROMfan close to Yorkville, ROM, easy access to downtown
Beautifully clean room, polite, helpful staff. The hotel is a 5 minute walk to great shopping in Yorkville, 2 minute walk to the ROM, University of Toronto and easy access to downtown via the subway. Stayed there several times, and will return again - the best location near Yorkville, and very affordable.
December 11, 2012
Rated 5.0 out of 5.0 by York Convenient to University and Subway
We combined a visit with our Granddaughter who attends U of T and lives close by with an Aerosmith concert at the AC Center.
The location was ideal for meeting up with our Granddaughter, subway access and the shopping on Bloor is within walking distance and excellent.
The hotel provided excellent value and service from prompt check-in to the quality of the room.
We were extremely pleased and will use this hotel again.
December 3, 2012
Rated 5.0 out of 5.0 by Sparrowarm Comfortable beds, cheerful and attentive staff
We had 8 family members in town for a funeral over a four day period and stayed in four rooms - young children, parents and grandparents all together. Overall, the service and responses to our special needs were excellent. The issues that popped up were dealt with quickly and respectfully. A different room? a fridge in the room? an error on the bill? extra towels? - no problem, quickly fixed. The manager and staff looked after everything promptly and cheerfully.
High quality service, good beds and great location - we'd book here anytime.
November 29, 2012
Rated 2.0 out of 5.0 by msofer Good location, not a great hotel
I don't usually go out of my way to write reviews, but my experience at this Holiday Inn was really sub-standard. When I arrived, I was initially assigned to a room without WiFi. When I inquired about WiFi I was switched to another room -- however, I opened the door, and someone was already staying there! As consolation, I was offered free local calls (how does that benefit me if I am visiting from the US with no one to call in Canada?) and early checkout.
The bathroom seemed very old and unkempt. The shower made a terrible high pitched squeaking noise whenever it was in use, and although a sign requested that guests reuse towels, there was nowhere to hang them. On multiple days I was not given additional shampoo/conditioner. I had to call to the front desk to request some. Most of the time, I was simply given an excess amount of body lotion.
The only redeeming quality of the hotel is it's location on Bloor street - convenient walking distance from my office. Otherwise, I would not recommend staying here.
November 24, 2012
Rated 5.0 out of 5.0 by Critiquer Excellent Experience
Simply a fabulous location adjacent to Toronto University, and the city's premier shopping and dining areas. The rooms (ours was a two double bed) are large enough and well appointed. Like most hotel rooms, this one has insufficient lighting for reading,, etc. Generally, this hotel is excellent value for money.
November 23, 2012
Rated 3.0 out of 5.0 by Montreal75 Room in poor condition
The following was reported to the night manager about 10:00 PM on Saturday November 10, 2012.
When we returned to our room on Saturday afternoon it looked like the chamber person had been interrupted in her work and had not returned. There was a white synthetic short sleeved blouse-like garment (Holiday Inn label) on the floor. The coffee cups had not been replaced and the decaf coffee packages we used were replaced with regular coffee. The plastic cups in the bathroom, plus the toiletries were not replaced but the towels that we hung up to use again, were replaced.
The previous day, on our arrival we found a U.S. nickel on the carpet and a Philippine coin in a drawer. There were no shower caps in the bathroom.
I must say that the front desk staff, the manager, and the people who replaced the missing items were polite and courteous at all times, and apologized for our inconveniences. In all other respects our stay was satisfactory as were the many many stays we have had in this building.
November 17, 2012
Rated 5.0 out of 5.0 by John7 The place to stay.
Close to all amenities, museums, subways, university and ample restaurants. The ideal place and i liked it for that. This is definitely a high traffic hotel and is bound to have wear and tear and its expected. It is obvious that this place is adored. by many. The staff were professional, helpful and friendly especially the cleaners. My stay last for a long time and they made it enjoyable.
November 9, 2012
Rated 4.0 out of 5.0 by McArthur3 Very Good Experience
Great service, friendly and helpful staff, comfortable bedding/pillows, well located in downtown area, easy access to many restaurants, activities, etc. Excellent price and value. Only downside: a/c had been switched off for the fall/winter season and unseasonably warm/cool weather resulted in rooms having uncomfortable temperature--fans were made available however. Would recommend this to anyone looking for good value, services, and location. We were all quite pleased overall.
November 2, 2012