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Rated 3.8 out of 5 by 691 reviewers.
Rated 5.0 out of 5.0 by Pleasantly surprised I was expecting dark and dingy and out dated. what I saw was bright airy and modern. Staff was friendly and hospitable. I would definitely stay there again. M. Smith November 18, 2014
Rated 1.0 out of 5.0 by Overall Bad Where do we begin? ...It was pouring freezing rain and 1) we couldn't find the main entrance. No signage except for one green "Holiday Inn" light. 2) Concierge was not very helpful and informative. They cpuldnt direct me to where the parking was. 3) Parking: Couldn't find the entrance to that either. (No thank you, concierge!) Small and dingy. No instructions on how to get in, etc. Figure it out for yourself kind of thing. 4) NOISE! Room doors are so flimsy, you can hear all the drunks waiting on the elevators ALL NIGHT. We couldn't sleep! 5) Rooms are small & tight. I dont know how they fit a swivel chair between the bed and can't even swivel it! 6) Concierge (again) not very friendly or helpful. "no you cannot use the dining coupon"...why? Please EXPLAIN to me why. No answer. Rude! 6) Expensive for what they have to offer. (Just because you are in downtown?) OVERALL: I stayed at this location when it used to be another chain...didnt think it would be the same place. Bad then, worst now. November 17, 2014
Rated 5.0 out of 5.0 by Quiet, comfortable, courteous. Very nice ,relaxing stay, nice property good location. November 17, 2014
Rated 5.0 out of 5.0 by Great location, good rooms, great service. This hotel was located in the heart of downtown, close to shopping and entertainment. The rooms were well appointed but on the small side. Overall it was a great stay. We will stay there again. November 17, 2014
Rated 5.0 out of 5.0 by Exceptional Amenities Loved the Ethernet internet connection, which is more reliable and secure than a wireless internet connection. Not many hotels offer Ethernet connections anymore. Pool was large enough to swim laps for exercise, rather than simply wading. Also loved the daily provision of free copies of the Toronto Star. Many hotels are only providing free copies of national papers, such as the Globe and Mail in Canada or USA Today in US, rather than local newspapers. November 15, 2014
Rated 3.0 out of 5.0 by VERY COMFORTABLE BED My husband and I were in Toronto because he was having a medical procedure done. Stayed 2 nights. When I made the reservation, I explained that my husband has an elevator phobia and requested a room on the lowest floor because we would be using the stairs. Upon check-in, our room was on the 7th floor. The woman at the check-in said that she had no rooms on a lower level. She was nice about it, but firm. As well as an elevator-phobia, my husband has type 2 diabetes and bad legs but we used the stairs to get to the 7th floor. Later that afternoon, I went back to the check-in and there was a man there (who may have been a supervisor) and I asked him if we could at least be moved to a lower floor the next day, and he said that he could move us right then, and he moved us to the 2nd floor. That made the rest of our stay much easier. Loved the room. The king-size bed was so comfortable I hated to get out of it in the morning. Loved the location of the hotel. I probably would not go back there with my husband in case the same scenario happens again, but would stay there in an instant if I went to Toronto with some other ladies to go shopping. November 15, 2014
Rated 5.0 out of 5.0 Value for money hotel in downtown Good location, close to the main downtown locations like Younge Street, Eaton Center etc are just 5-10 minutes walk. Plenty of nearby eating joints, if one wants to try out. Starbucks just outside the Hotel (actually within the hotel) satiates your early morning craving. So overall, if you get a reasonable rate its a decent place to stay though not the top of the charts. November 14, 2014
Rated 4.0 out of 5.0 by Poor wifi Stayed at the Holiday Inn after my son ended up in hospital in Toronto. Had stayed there two years ago and had a positive experience then. This year I found it so frustrating not to be able to connect to the wifi. If I did connect I would be cut off. I contacted the front desk and they gave me a different code to connect but it did make any difference. The staff were nice. I also found that when I asked at the front desk for a wine glass I had to wait 40 minutes for the housekeeper to bring it. My previous stay I was allowed to just go to the restaurant and get one but this time I was told I had to wait for the housekeeper to bring it. November 13, 2014
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