Rated 3.0 out of 5.0 by fritz100 elevator
Enjoy staying at this hotel but the elevators not working changed my mind. I will not stay again unless they are fixed.
May 16, 2013
Rated 5.0 out of 5.0 by Morado Great Experience
The staff were friendly and helpful and the location of the hotel is perfect, just a short-walk to my business meeting location and amenities.
May 13, 2013
Rated 4.0 out of 5.0 by Caillou Confortable bed
Small room but very confortable.
Very good location for public transportation, restaurants. shopping, grocery store
May 13, 2013
Rated 5.0 out of 5.0 by Poetgrrl I particularly want to thank the staff
I only stayed one night in this hotel, but I can't say enough about the staff at both the front desk and in the restaurant for breakfast. Everyone went out of their way to make my friend and I comfortable; the least request we had was treated with utmost speed and attention.
It's a cliche, but we both felt very special - like we were honoured guests. Or honoured family members.
I HIGHLY recommend staying at this hotel!
May 12, 2013
Rated 2.0 out of 5.0 by Intel42 Horrible Service
I am an airline crew member who frequents hotels. I stay at Holiday Inn's/ Express frequently and have never been treated as poorly. We arrived a little before check-in and after waiting in line for 15 minutes and were very rudely told that check in was not an option. We came back four hours later and it took almost 30 mins for them to get everything ready at the front desk. When we got the bill to sign the rate was not what was previously agreed to. There was roughly a $40 difference in rates each night. The girl at the front desk could nto tell me why they were different nor tried to find a reason. At this point price was not an option and we coincided to paying way over our quoted rate. We got to the room and there was hair in the sheets and on the pillow. We chose to have breakfast in the hotel restaurant and asked the server if we get a discount on the buffet for being a priority club member. He told us that it depended on what kind of room we were staying in and what level we were and that he was not quite sure(the only respectable employee we interacted with). I went to the front desk and was rudely told that they do not have discounts at all for members. I stay at roughly 10 IAG properties a month and have no complaints about the brand. This was by far the WORST experience I have ever had at one of your hotels. I can not stress it enough that this hotel is an outlier from what I expect from the brand. Also no recognition of priority club.
May 12, 2013
Rated 1.0 out of 5.0 by Ricki60 Worst ever hotel!
Sounds harsh but it's true in my opinion. The rooms are way too small but at least they were clean. I've stayed in hotels where the bathrooms are almost as big as the whole room I had at this hotel. It might be okay for an overnight or even two night stay for one person, but not for an extended stay for two people as was in my case.
Most of the staff were great, very friendly and tried to be as accomidating as possible.
May 12, 2013
Rated 1.0 out of 5.0 by LordSebastian1969 Worst Holiday Inn I have ever stayed in
I am a Priority Platinum Elite Ambassador rewards club member, and have been for over ten years which means I stay in allot of hotels and I know when one has good management and when it doesn't. I am a Intercontinental Hotel Group fan, I love the chain and even when theres issues I try to remain diplomatic, in my reviews, whilst positive.
BUT this Hotel is a shambles. Firstly they have a specially designated roped section for Priority members, I stood there like an twit while three other lines of people were being served to finally be told I had to come around to another computer as no one was logged in at that terminal, by a young lass with blond streaks and no name badge. A personal pet peeve, but understandable as she wouldn't want you to mention her.
She checked me in I had two rooms and I had prepaid, they still pre authorized off my credit $200.00 for sundry costs, for each room which she did Not tell me she was doing, now Intercontinental's may hold $100.00, and my last Crowne Plaza $75.00 for two rooms combined, so this is a little rich. Its only when I looked online at my bank that night I saw the authorizations. So Not wanting to have these amounts off the card I used,As it still had two previous $2000.00 Avis rent a car charges, I tried to call the reception, that didn't work so I went down and I spoke to Another lady who took a further $200 off my card on file, sort of at my request as i wanted the others canceled. But no reversals as it was the weekend, so this money ($800.00) is for what, the non existent mini bar? Plus at the time of writing this review the charges for rooms had come off but the authorizations more than a week later are still sitting there despite the manager telling me they would come off in 3 to 5 days. Plus another room cost authorization for 320.00 a total mess.
Why are they Having to take such large deposits, this sends red flags that they have had allot of issues in the past, and need to do this. Why don't the authorizations clear when you finalize the bill, like at every other Hotel I have stayed at? I went down to request that they release these funds but that wasn't possible, I said they have my credit card on file in my IHG Platinum Priority Elite Rewards program, which they can use, A staff member told me they can't do that, which is nonsense as when you book using your priority club you tick three boxes agreeing to them doing exactly that and their rules and conditions.
Now further to Priority Platinum recognition, this was by far the worst Holiday Inn hotel ever, usually, when available, which has been always, you get upgraded, the young lass with the streaked hair, and no name badge, told me I had been upgraded to a King executive room, But that's what I booked, and paid for, so what upgrade did I get? a room with a view? no delegated to the back looking at a block of flats. Also at every Holiday Inn bottled water in the room and is free, be it Flinders st. Melbourne, the Bay or the Hill Hotels in San Francisco, Vienna or Lucerne to name a few, you get some nice surprise in your room with a welcome card from the manager,all of the aforementioned have been a bottle of wine. Not here. Here you get what you get at Holiday inn Express Hotels, a welcome bag, water and a chocolate. The view from the room is non existent and you could hardly see out through the dirt, I'll post a photo, when I get to a computer.
Try and call anyone, 5 attempts to Housekeeping and it just rang out, I went out and tracked one down in the halls. 3 attempts to front desk and it rang out, two to concierge desk and it just rang out, each time I had to go wait for a lift stop at least five other floors to pick up and finally got to que and wait and get my requests in. This Hotel lacks sound management and clear staff guidance, you feel it, id love to know their staff turn over. They need to get The GM from the Crowne Plaza at Niagara Falls for a few weeks to train them up. And you really only have to look at other reviews and the problems are there.
Room Tip: Don't stay here! You will wait 10 minutes to get an lift to your average size room! And tight bathroom. The lifts are real bad issue, only four servicing 500 rooms. Lots of young people, not that I'm old but they were running around bare foot and carrying on the whole place felt like a glorified YMCA or youth Hostel, not that I have ever stayed in either but I imagine this is what it would be like.
May 11, 2013
Rated 2.0 out of 5.0 by BWhyGuy Not impressed with the staff or the rooms... and no parking available... but especially the staff
When checking in, I approached the Priority Club Rewards counter next to which there was customer service rep standing. I was waiting patiently and gathering my identification and confirmation number when she turned and snapped at me "THERE'S NOBODY WORKING AT THAT DESK!" in a very annoyed voice. A little surprised at her tone, I moved to another counter. As I waited, I watched how abrasive both available reps were with the customers ahead of me. Of course I assumed that perhaps they were dealing with difficult customers so I gave them both the benefit of the doubt. When it was my turn, I approached the counter, smiled and said "Hi, how are you today?" to which she coldly responded "what's your last name?" with a look on her face like I was wasting her time. I quietly checked in and accepted my keys and asked if I need a parking pass, to which I was told "we don't have any parking spots left, you'll have to find someplace else to park"... not even a friendly suggestion of where I may be able to park. Regardless, since I was already checked in I was already committed to this hotel and endeavoured to finally find a place to park in a public parking garage on the next street over.
I then went up to my room to find the tiniest pillbox of a room I had ever seen. Whatever, it was just a place to sleep, I can get over that.
Finally, when I was checking out the next day, I was happy to see two different reps working at the front counter so that I wouldn't have to deal with hostility like the day before... but guess what... yup, these two were just as bad! Again, no smile, no "how was your stay", no "thank you for choosing our hotel"... just more attitude like I was wasting their time… angry voices and barking of commands (humiliating really).
Now, I'm sure I sound like one of those fussy hotel goers that complains about everything, but I assure you, I have never complained about any hotel I have stayed in before and I have CERTAINLY NEVER taken the time to write a review about one. This hotel (especially the staff) sure did go the extra mile to encourage me to put my thoughts into words!
All I ask is please do something to fix your problems, no one else should have to be treated this way.
May 11, 2013