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Rated 3.8 out of 5 by 650 reviewers.
Rated 4.0 out of 5.0 by Great location This hotel is in an ideal location with only a few minutes walk to Younge St etc which was what I was looking for. The hotel itself has very friendly staff but an observation would be that it is old looking and could do with a spruce up. October 17, 2014
Rated 1.0 out of 5.0 by Poor at best. Upon arriving at the hotel and parking in the $30/night underground parking, we found only one of the two elevators functioning. Please note that my wife was in a boot cast and on crutches for a torn Achilles' tendon. We stood waiting for almost 15 minutes watching the only functioning elevator go down and back up past our floor (p1) numerous times. All of us, there were now two other groups there now, including a woman with a young child, were forced to use the stairs. Crutches, cast, good thing she was not in a wheel chair. I I called the manager on duty, and she did not even ask if my wife managed ok. She did give me the parking for the night for free. We showered to get ready to go out for the evening and when my wife tried to plug her blow dryer in, she found the entire receptacle hanging out of the wall. She had to dry her hair in the bedroom as I was concerned about a possible short in the plug. I have a picture if you need it. Bottom line, we had friends stay at another hotel down the road from this one. It was cleaner, in better condition and less money than this hotel. We would not choose this hotel again with the other options available in the area. October 15, 2014
Rated 5.0 out of 5.0 by Great location, comfortable beds, handheld shower The location is excellent, close to subway station and restaurants. Loblaws and Starbucks nearby. Room and bathroom are small, but comfortable. We appreciated that we were given plenty of towels. The handheld shower is extremely handy, more so when travelling with a kid and not intending to shower together :). Pricey parking, but that's Toronto... October 15, 2014
Rated 5.0 out of 5.0 by Great stay We had a great 6 night stay at this hotel. The staff was very friendly and helpful. October 15, 2014
Rated 4.0 out of 5.0 by small room and ok value -waited long for checking in using the supposedly elite lane. The lane was also used by other non-elite customers. We ended up waiting for much longer than others waiting in the other lines -small room, but common for downtown Toronto October 15, 2014
Rated 2.0 out of 5.0 by Staff NOT friendly None of the staff were welcoming at all! I was there for a business trip and from the Housekeeper to the Concierge, I was never acknowledged. I did order room service a few times because of the weather-the food was good, but otherwise I will not stay at this property again. October 14, 2014
Rated 5.0 out of 5.0 by Excellent Staff Always treated like Royalty at this location. Rooms are clean. I normally stay at this location on a monthly basis and the staff always go out of their way to make me feel at home. Great location great staff great accomodations October 14, 2014
Rated 2.0 out of 5.0 by Mould in bathroom This hotel was tired, to say the least. I have excellent experience of staying with Holiday Inn, but the corridors were really knocked about and shabby which had me feeling I was in a hotel of poor standard, and the kind I would not stay in. But the bathroom was a disgrace with mould in between the tiles and around the bath. Had me not wanting to go in there. Also, there was no cooked option for non-meat eaters. October 14, 2014
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