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Rated 3.8 out of 5 by 603 reviewers.
Rated 3.0 out of 5.0 by Pros and cons CONS: The room was small. The pool was frozen. The pool area was frozen. When you are expecting 4 guests, you should have 4 towels and faceclothes available instead of having us call. There was a red stain on the sheets. PROS: Our breakfast experience with the 2 male servers on January 10th was incredible. They made my daughters feel great! My kids were extremely happy and wanted to go back for lunch to see the same 2 servers. January 17, 2014
Rated 4.0 out of 5.0 by Good hotel in downtown area Great stay. The staff is good and friendly. great location January 16, 2014
Rated 5.0 out of 5.0 by Very comfortable and great area to attractions in Toronto I would love to stay here again!! It was the perfect hotel for our needs. See you next year for the Leafs Hockey game. January 15, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. It was a nice hotel, good location and excellent service. The bed was amazing, and the staff are very good at sorting out all sorts of problems. January 15, 2014
Rated 5.0 out of 5.0 by Great location and property! This was our second stay at the Holiday Inn Downtown Centre in the past few months. As before, everything was great. Room was clean and comfortable and the location is perfect. If your venue isn't within walking distance, you are very close to the Subway and Streetcars. I also like the fitness room and indoor pool. Perfect for our needs! I highly recommend the Holiday Inn Downtown Centre and will be back the next time we are in Toronto. January 15, 2014
Rated 4.0 out of 5.0 by comfortable bed, convenient location, nice ambience Generally a good experience. The room was a little cool and took awhile to warm up. There were no extra blankets in the room. There was an alarming sense of 'exposure' to the hallway due to the space created between the door and doorframe. January 14, 2014
Rated 2.0 out of 5.0 by Good hotel for one night The room was too small and the pool was too cold. Not the best experience, I had better ones. January 13, 2014
Rated 2.0 out of 5.0 by Great location - Bad Building There are air conditioners in the hotel windows all year round which is great for the summer but terrible in the winter. There was a constant cold breeze in our room in -25 weather. The other issues we encountered were not overly avoidable. Our shower head was broken and kept falling off its stand and some pipes burst on the main floor. This flooded the main floor and started to flood the parking garage. The rooms were clean and staff were very friendly. January 11, 2014
Rated 5.0 out of 5.0 by staff made unexpected stay here a real pleasure Christmas 2013 power outage. Braced for at least some surliness, impatience, and attitude from what had to have been some truly over-stressed, over-worked staff, working in a city under extreme-weather siege. But all I found at every turn, without exception, was cheerful, helpful staff, all eager to make a sudden emergency stay here the most pleasant and comfortable they possibly could. Our hope was for a warm room. Our intention was to only stay until power was restored. We chose to stay the few extra days because it turned out to be one of the best unexpected holiday presents we could have given ourselves. Again, big kudos to the staff, and with thanks. January 11, 2014
Rated 5.0 out of 5.0 by Great Service and Comfortable Room Perfect room for a couple because of reasonable price, and great location for tourists because close to shopping and lots of choices in cuisine. January 8, 2014
Rated 2.0 out of 5.0 by New Years Eve Pricing As a Platinum Elite member, I was not happy about being charged an extra $100 over regular room price for New Year's Eve stay. January 7, 2014
Rated 4.0 out of 5.0 by Great value for a very clean and comfortable room Great convenient, downtown location. Room was small, but very comfortable for a one-night stay. January 6, 2014
Rated 5.0 out of 5.0 by Comfortable room and good location Nice staff, free wifi, comfortable bed,clean room,good location and good value.wonderful experience! January 5, 2014
Rated 5.0 out of 5.0 by Great service Convenient location,nice staff,comfortable room,good value!we will be back. January 5, 2014
Rated 4.0 out of 5.0 by Great location! All staff we encountered were very pleasant and helpful. Great location, close to subway. Room was a little smaller than we expected and felt a bit cramped, but since we weren't spending much time there, it wasn't a big deal. January 4, 2014
Rated 5.0 out of 5.0 by Great service and staff Great hotel and a wonderful staff! The hotel was located in the heart of downtown Toronto so getting around was very easy. The lobby and actual hotel room were beautiful and the bathroom was amazing (especially the shower) I was there to celebrate the New Year and loved the extra security precautions that were in place like making sure all guests had wrist bands. I really wasn't expecting this great of an experience and for this reason I am writing a review. January 3, 2014
Rated 3.0 out of 5.0 by just so so the bed is fine, but the room is extreme small, the worker is friendly January 3, 2014
Rated 3.0 out of 5.0 by Great staff, not great bang for your buck The best part of the stay was the staff and the breakfast in the morning. The room was incredibly small, our door was cracked from the top to the bottom, and the hallways were tiny and overheated. For the cost, it wasn't worth it. January 2, 2014
Rated 4.0 out of 5.0 by no IGH rewards The only thing I noticed that was "off" compared to other Holiday Inn locations, is that I didn't receive any perk for being an IHG Reward Club Member. During other stays at different locations I've gotten welcome bags, free drink vouchers for the hotel bar, etc. etc. I don't care that I didn't receive anything, but it was definitely noticeable when compared to other stays. January 1, 2014
Rated 1.0 out of 5.0 by Horrible Stay Extremely unimpressed. Room was loud, no bathtub, no hot tub, pool and spa were out of order, parking $25. Staff was rude and we will not go back. December 31, 2013
Rated 5.0 out of 5.0 by Power on at Holiday Inn Toronto Downtown Centre On December 21st our power shut off at our residents due to freezing rain storm. I stayed there for two days and braved the cold without any source of power or heat. My family and two dogs were not able to take the cold any longer so I called the Holiday Inn Downtown Toronto Centre to see if they had any occupancy. I was greeted very warmly on the telephone and was told that they did have power and a room available, also that my dogs were welcome. Never was I so happy to see the power to lobby and the warmth and kind help that I received once I got there. Keep up the great work…Cold day, but warm hearts December 30, 2013
Rated 5.0 out of 5.0 by Comfortable room great service My stay at your location was a pleasurable one. I lke the fact that you are convieniently located , it was just a short distance to the subway station and any other public transportation. December 30, 2013
Rated 5.0 out of 5.0 by Very happy with this hotel 2nd stay at this hotel and we will be back! Nice and clean. Great staff who are very friendly. Rooms are comfortable. Good value for the money. December 29, 2013
Rated 3.0 out of 5.0 by Ice Storm My husband and I always stay at this hotel. Our son lives nearby so it is great. This time however we arrived during the ice storm Dec 23 and found out that a Seniors Residence had moved in because they had no power. It was nearly 6:00pm before we got our room. We usually get a room by 2:00 or 3:00 the latest because we arrive from Ottawa by the 12:00 train. I don't think that we would have even managed that had Ronald not stepped in. The front desk was doing their best but it was easy to see that they were overwhelmed. The hotel elevators were very slow and always full with wheel chairs or walkers. As well 1 elevator seemed to be out of service. We like this hotel and will continue to stay because the staff is always very helpful. This was a one of a kind situation and I feel the staff handled it the best they could. A. O'Neil Brooks December 29, 2013
Rated 5.0 out of 5.0 by Pleasant wonderful experience in dire times Great experience for an unexpected stay due to the ice storm. My son booked it and paid for it for my roommate, her cat and me. Glad that cats are allowed. All areas excellent - room service - they even found a kettle when we needed one - breakfast - service and food, the hotel room, bellhop service when leaving, concierge service when we arrived (use of their phone to call my son when we arrived as he had to check us in). Room rates were reasonable for today too Great experience all round and would recommend this hotel to anyone I know coming for a Toronto visit. December 29, 2013
Rated 5.0 out of 5.0 by Overall a nice experience My wife and I recently stayed at the Holiday Inn, 30 Carleton St. Downtown Center Toronto. The entrance to the hotel is nice, the check in was fast and the staff were very friendly and helpful. The elevators are secure and require key card access to select a floor which is a nice touch. All staff greeted me warmly which was different than other hotel chains I have stayed in. I was warmly greeted by 2 cleaning staff in the elevator. The room, a king leisure suite, was slightly smaller than I had envisioned (23 square meters), but I understand this is fairly standard for downtown Toronto hotels. The bed was very comfortable, the room was clean and comfortable, tastefully decorated and comfortably warm. The bathroom was clean and nicely appointed, complete with a step in glass-enclosed shower stall (nicer than some more upscale hotels I have stayed in). Since it was only a one night visit, my wife and I did not take advantage of all the hotel amenities, but there was a pool, exercise room, restaurant, bar, and gift shop. Overall, a good experience. I would recommend this hotel based on location, comfort, and value. December 25, 2013
Rated 4.0 out of 5.0 by Comfortable and safe I have to say I really liked how the hotel has you scan your room key in the elevator; let you know you were safe. The room had too little of walking room for my liking but it was very clean and the bed was comfortable. The bathroom was small as well, the shower very interesting, and there was not enough towel holders, but very clean and fancy! All in all I did like this hotel!!! December 18, 2013
Rated 1.0 out of 5.0 by Amazing Staff - Ridiculously Cold Room First the good stuff. The location is wonderfully central in the downtown and only a block off Yonge St. so really handy. The Staff were incredibly friendly and positive and the front desk staff were the highlight of my visit. Now for the not-good stuff. The parking is, if you're fond of the paint on your car, a bit of a scary experience. The lot is small - which is okay - but the access is two way and only barely lets two cars pass and when it comes to a bend forget it. Be hyper aware of your surroundings or you'll leave paint on the wall or on your neighbour. Point two, IHG seems to be switching to the most ridiculously tiny pillows - these look particularly stupid when placed on a king size bed. There are four of them (two are about the size of one regular pillow) but still, when sharing the bed this is dumb. The final thing that was just too stupid for words was that they use window unit air conditioners (again not normally a problem) but they also don't take them out of the window come winter. TO was dealing with a cold snap and my room felt like the window was open. The desk area was unusable due to this reason (without gloves that is) and I had to crank the heat to 78-80 to make it remotely livable (which is a crazy waste of energy) All and all, though the staff was great, I could not recommend this property. One of the worst hotel stays I've had in a long time. December 15, 2013
Rated 4.0 out of 5.0 by Great location The room was a bit small, but the location was great. It's right beside the old Maple Leaf Gardens. December 15, 2013
Rated 4.0 out of 5.0 by Food and conference host The staff at the restaurant were amazing even received services in french at the bar! Wonderful staff! December 11, 2013
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