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Rated 3.9 out of 5 by 963 reviewers.
Rated 5.0 out of 5.0 by A Lovely Experience The staff at this location was very helpful. We arrived slightly before checkin time, but they were very accommodating in helping us get settled. In the process, we spoke to the cleaning person Gem, who had just finished with our room, and she was very friendly. The room was comfortable and clean, and we were well-rested for our early departure in the morning. We left before the attached restaurant opened, but there was a 24-hour Golden Griddle across the street, which offered an affordable and hearty meal to get us on our way. We could not have asked for a better stay. August 28, 2015
Rated 5.0 out of 5.0 by Location Within 5 minutes walk to Eaton Shopping Center and City Center. August 27, 2015
Rated 3.0 out of 5.0 by Close to downtown but old hotel Really close to downtown where I can squeeze some time for visiting and going around. But too close to other buildings without scene. No restaurant in the hotel for dinner and no variety of food for breakfast. The guest room shoud be renovated. Gym room and pool are too small. August 26, 2015
Rated 3.0 out of 5.0 by Loud city night in Toronto Great Location. Great staff services. Our room 715 was facing the busy street ...... Sirens kept up awake all night. The room was clean but small. Bar fridge a bonus. The beds need to be replaced we could not sleep due to their poor quality, maybe quality is the wrong word both beds dipped. Other then the beds and windows letting noise in our stay was ok August 25, 2015
Rated 2.0 out of 5.0 by Dissapointing service and bad internet At arrival, they couldn't find my reservation and sent me to wait in the lobby for 10-15 minutes until they figured it out. My 3 nights stay included a nightly 20 dollars voucher at the restaurant and they tried to say it was only for 1 night. The reservation clearly indicated "nightly". Had issues with my parking as well. I prepaid parking on the room and once I tried to leave the garage, it indicated my ticket wasn't valid and I had to pay. Had to repark, go back upstairs, explain what happened. Pretty annoying. Internet was horrible in the rooms. Very disappointing for a downtown Toronto hotel in 2015 where wifi works good pretty much anywhere. Couldn't do any work (emails, watch a video) Good location, everything available around the hotel. Rooms were nice and clean. Bathrooms were updated. Restaurant food was pretty good with decent prices. August 24, 2015
Rated 3.0 out of 5.0 by Cleanliness issues When we arrived at our room (229), we discovered a huge spiderweb in the corner of the table. We asked the front desk twice to have housekeeping clean it. Although we were assured twice and our room was cleaned, the web was never removed. The pool water was also cloudy so, needless to say, we did not swim. August 23, 2015
Rated 4.0 out of 5.0 by Close to everything, would stay again I like this location as its close to everything you need...Eaton Center, subway, lots of food options to eat. My only thing I didn't like was having to pay $28 for parking. I think this is excessive!!! August 21, 2015
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