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Rated 3.8 out of 5 by 700 reviewers.
Rated 3.0 out of 5.0 by OK in a pinch Chose this hotel for its proximity to my destination. That part worked out very well - 1 minute walk to the subway and 10 minutes to the party! I forgot to bring my driving directions with me and couldn't find the place. Tried going through 411 but the directory couldn't find a working number, after two tries. Finally got help from someone on the street. Parking is quite inadequate. Bar staff was attentive, genial and dinner enjoyable. October 29, 2014
Rated 3.0 out of 5.0 by Great room We stay in this hotel for 2 nightS during our honeymoon trip. The room was great : king size bed, big shower et lightful bathroom. The room was calm. But, the staff doesn't speak french (i thought that Canada has 2 official languages : english and french). In spite of this, we have spent a good stay in this hotel October 28, 2014
Rated 5.0 out of 5.0 by Love this Holiday Inn Excellent customer service, rooms are very clean, restaurant staff amazing!! October 28, 2014
Rated 5.0 out of 5.0 by Excelente hotel y ubicación Excelente hotel, buenas atenciones, cómodo, a tres esquinas de Jonge y Dundas Square, excelente ubicación, cerca del Mall Eaton Centre, facilidad de transporte, pasa el tranvía por la Carlton Street, en mi próximo viaje a Toronto me quedaré en ese hotel. October 27, 2014
Rated 3.0 out of 5.0 by Noise level & elevators Too noisy outside to sleep in this hotel. They need noise reduction windows. recent knee surgery prevented me from taking the 4 flights of stairs to get out of the hotel in the morning. Elevators were very slow & few arrived on our floor. Those that did were full of guests & luggage with no more room. I was told by a hotel employee that anyone who knows this hotel, knows the small, slow elevators are a big problem. same staff member advised me that since I was not staying on an upper floor, I could count on at least 1/2 hour wait for an elevator! REALLY? Unacceptable. I booked this hotel to be 1/2 block from conference location. I waited 25 minutes on the 4th floor for an elevator to go to the lobby & was ultimately late for the start of the conference. Front desk staff were rude & did not care! This hotel by no means up to Holiday Inn standards. October 27, 2014
Rated 3.0 out of 5.0 by The room was too cold It is after the 15th of October and yet the there was no heat in the room. The thermostat did not seem to be working at all . The individual air con unit was still in the window letting cold air in. The room temperature was 64 degrees. They brought me a portable heater when I requested someone help me with the thermostat! I asked others in the elevator if their room as cold too. I was not alone. It was simply too cold to work in my room so I ended up in the café across the road. October 26, 2014
Rated 4.0 out of 5.0 by Overall good experience Batroom clean, great service and good breakfast buffet. October 24, 2014
Rated 4.0 out of 5.0 by Comfortable stay, shame about the after service ! My Husband used his points to surprise our daughter on her birthday with a nights stay in Toronto. She had a lovely, comfortable evening and morning that was sadly tainted by the fact that after returning home, discovered that the bottle of pink bubbles that she had been given as a gift and what she had thought was packed adequately between several layers of clothing and in her case, had been smashed and had there for covered all of her belongings! After talking to reception the following day, whom might I add never once apologized, passed us on to to a manager that basically informed my husband that it was our daughters fault for not letting the baggage/ storage staff know that there were valuables in the bag and was nothing he could do!!!!!! Lets hope no one in the hotel ever packs a bottle of perfume or spectacles in their luggage! Are guests belongings/luggage not all considered value?!!!! The only way that this could have occurred was due to man handling and lack of care for our daughters belongings and items that can now NOT be replaced!!!!! My husband is a holiday inn Platinum card holder and is thoroughly shocked by the managements response and lack of concern with this matter. This has most definitely tarnished are feelings now for the Holiday inn and will make us look else where when travelling in the future. October 22, 2014
Rated 4.0 out of 5.0 by Good location and vale for money We stayed for three nights The room was good - although I struggled with the air conditioning Breakfast was good, and, for Canada, reasonably priced. There was plenty of it. Staff were friendly, a little too much so at times. Good location, easy to walk to most places, or catch the subway. October 22, 2014
Rated 5.0 out of 5.0 by great service room was very clean, service was excellent. i would like to recommend my friends. October 21, 2014
Rated 5.0 out of 5.0 by Very clean and comfortable. The staff was very friendly and helpful. The hotel is located in a central location and very close to many attractions. October 21, 2014
Rated 5.0 out of 5.0 by Great hotel Great location in downtown TO, walking distance from College Subway Station. Safe even late at night. The room was clean, modern and comfy. October 20, 2014
Rated 4.0 out of 5.0 by Great location This hotel is in an ideal location with only a few minutes walk to Younge St etc which was what I was looking for. The hotel itself has very friendly staff but an observation would be that it is old looking and could do with a spruce up. October 17, 2014
Rated 1.0 out of 5.0 by Poor at best. Upon arriving at the hotel and parking in the $30/night underground parking, we found only one of the two elevators functioning. Please note that my wife was in a boot cast and on crutches for a torn Achilles' tendon. We stood waiting for almost 15 minutes watching the only functioning elevator go down and back up past our floor (p1) numerous times. All of us, there were now two other groups there now, including a woman with a young child, were forced to use the stairs. Crutches, cast, good thing she was not in a wheel chair. I I called the manager on duty, and she did not even ask if my wife managed ok. She did give me the parking for the night for free. We showered to get ready to go out for the evening and when my wife tried to plug her blow dryer in, she found the entire receptacle hanging out of the wall. She had to dry her hair in the bedroom as I was concerned about a possible short in the plug. I have a picture if you need it. Bottom line, we had friends stay at another hotel down the road from this one. It was cleaner, in better condition and less money than this hotel. We would not choose this hotel again with the other options available in the area. October 15, 2014
Rated 5.0 out of 5.0 by Great location, comfortable beds, handheld shower The location is excellent, close to subway station and restaurants. Loblaws and Starbucks nearby. Room and bathroom are small, but comfortable. We appreciated that we were given plenty of towels. The handheld shower is extremely handy, more so when travelling with a kid and not intending to shower together :). Pricey parking, but that's Toronto... October 15, 2014
Rated 5.0 out of 5.0 by Great stay We had a great 6 night stay at this hotel. The staff was very friendly and helpful. October 15, 2014
Rated 4.0 out of 5.0 by small room and ok value -waited long for checking in using the supposedly elite lane. The lane was also used by other non-elite customers. We ended up waiting for much longer than others waiting in the other lines -small room, but common for downtown Toronto October 15, 2014
Rated 2.0 out of 5.0 by Staff NOT friendly None of the staff were welcoming at all! I was there for a business trip and from the Housekeeper to the Concierge, I was never acknowledged. I did order room service a few times because of the weather-the food was good, but otherwise I will not stay at this property again. October 14, 2014
Rated 5.0 out of 5.0 by Excellent Staff Always treated like Royalty at this location. Rooms are clean. I normally stay at this location on a monthly basis and the staff always go out of their way to make me feel at home. Great location great staff great accomodations October 14, 2014
Rated 2.0 out of 5.0 by Mould in bathroom This hotel was tired, to say the least. I have excellent experience of staying with Holiday Inn, but the corridors were really knocked about and shabby which had me feeling I was in a hotel of poor standard, and the kind I would not stay in. But the bathroom was a disgrace with mould in between the tiles and around the bath. Had me not wanting to go in there. Also, there was no cooked option for non-meat eaters. October 14, 2014
Rated 1.0 out of 5.0 by Choose Another The overall issue is the inconvenience of the hotel and the inconsistency of the staff at reception. 1. Parking - the parking garage for the hotel was not easily seem at night and there were cones blocking the entrance to the parking garage making you think it was closed. After circling the block several times the valet came out, pointed to the sign for parking behind a tree branch and then walked over to the entrance and moved the cones. I was told 3 different prices for hotel parking by the hotel staff. That is ridiculous. 2. Accommodations - the room was extremely small. I had to turn sideways to walk across the room and although the bathroom was very nice and clean, it too was small. I had to close the bathroom door to open the shower door. 3. Loyalty Program - the primary reason to join a hotel loyalty program for the rewards and perks it offers. So if your hotel doesn't want to participate in the program, then just say that. What you don't want is to aggravate you guest who asks about an upgrade and the staff look at you dumbfounded. Even worse, calling over other equally clueless staff members for help. My experience was so poor that after one weekend, I cancelled my stay and moved to another hotel. October 13, 2014
Rated 2.0 out of 5.0 by Gym I'm very disappointed with this location, more specifically with the gym. When I checked in I was told the gym was pretty small, but well, I thought to myself it will be OK! For my surprise when I got into it, all threadmills (3) were out of service, the bycicle as well.. The following day the same thing.. Extremely disappointing that Holiday Inn in Toronto doesn't invest in the right maintenance of the gym equipment. They are ready to be replaced by newer equipment, so do it ASAP. I wouldn't come back to this location because of that, October 10, 2014
Rated 3.0 out of 5.0 by Value for money I will recommend this hotel because of its value for money and ideal location. But overall cleanliness and attention to details should be a priority and a must all the time. The day when we arrived, we noticed a used food tray on the floor near our floor elevator. Going out for breakfast the next morning, it was still there. I also noticed during our 5 days stay, not once i saw the cleaner/housekeeping ever use the vaccuum in cleaning. She just fix the bed, clean the CR and thats it. Sometimes they even miss replacing some toiletries. Concierge is very good. Front desk is also good. IHG Rewards Club Members are very well recognized. October 9, 2014
Rated 4.0 out of 5.0 by Perfect for what we needed. In town for a reunion. Well located, close to subway, Maple Leaf Gardens Loblaws, LCBO. Nice pool. October 9, 2014
Rated 4.0 out of 5.0 by Great location! Friendly and knowledgeable staff! Parking was under hotel and a bit difficult to find. Lobby and bar attractive. Mattress/pillows very comfortable. Quiet! October 9, 2014
Rated 5.0 out of 5.0 by Work out majority of equipment at the gym not working. When I visit the gym only 1 piece of equipment working properly. When that piece of equipment was in used the waiting started October 9, 2014
Rated 4.0 out of 5.0 by Fun in Toronto Pulled up to the hotel entrance, no drop off in front of hotel.Called the front desk was told there was parking in the back of hotel. Drove around the block found there parking, surprise, height in parking garage is 5' 7" to low for our suv. called the front desk again was told to park in the public parking garage next door. Drove into public garage, dark and dirty only five cars. Second day we were there went to get something out of the car, police were there and someone had broken two car windows out, luckily not ours. Went to our room, found one door two room numbers, strange, unlocked door found two more doors, one of them was ours, Had to unlock two doors each time to get in. Room was very small. No central air in room, cheap A/C window unit in window and was very loud. But it does have a good location and we had a great time. October 8, 2014
Rated 4.0 out of 5.0 Good week! I stayed at the Toronto Downtown Centre for a week and had a good experience. The hotel is in a great location, convenient to the subway if you need it. Plus, it's next door to the old Maple Leaf Gardens building. Only downside was the long lines and waiting for the elevator when tour groups were arriving/departing. October 8, 2014
Rated 4.0 out of 5.0 by Pillows and room freshness Alhtough the room is generally clean, it often does not smell fresh and is sometimes musky. The pillow are too soft and there are no down pillows making it hard get comfortable when I slept. Having the Ryerson gym facility next door is certainly a plus and the staff are all quite nice. It is also a good location being near the subway and right in the middle of downtown. October 7, 2014
Rated 4.0 out of 5.0 by Location and reasonabliness We stayed at this hotel because of location. It is not new, but room was clean and beds were comfortable. Staff were pleasant and helpful. October 3, 2014
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