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Rated 3.9 out of 5 by 1038 reviewers.
Rated 5.0 out of 5.0 by Wonderful Stay This is our go to hotel in the downtown area. The staff always greets us with a smile and makes our stay very comfortable. The hotel is very clean and we have never had a complaint with anything. The dining room staff are wonderful and very attentive. The food is also very good. We will continue to stay at this hotel when we are in Toronto. November 21, 2015
Rated 2.0 out of 5.0 by UNCOMFORTABLY HOT The room we were given was by far the smallest room we have stayed in at a Holiday Inn anywhere. We were told we had been upgraded to a high floor so we had expected a better room and were disappointed. but the hotel is in the centre of the city, in a great location, so we went with it, especially as when asked we were told the room we were in was the same size as most rooms in this hotel...we checked in around 4 pm and went out until 11 pm and retired for the night soon after, only to wake at 1 am to find that the room temperature was reading 80!! I saw that the controller was on cool setting but switched the system off completely expecting the room to cool down. It did not and was still 79 F at 7 am when we got up, having not slept for much of the night because the room was so unbelievably hot...this was not the standard we usually experience with this hotel chain. I wish I had read other reviews before I booked this particular hotel as many complained about the temperature and given that we had the same issue it is clear that the hotel is not doing much to fix this....thoroughly disappointing! November 19, 2015
Rated 2.0 out of 5.0 by No bathtub and noise of airconditioners Staff was good but there were problems see the title. November 19, 2015
Rated 5.0 out of 5.0 by Best Romantic Weekend Getaway My goodness. I have to say that my boyfriend and I had the best romantic weekend getaway that I planned. The location is great even though my boyfriend is not a downtown person. The room we stayed was exquisite, clean, warm and comfortable. I love the shower, my boyfriend doesn't like it and wishes is was a tub. I wish the television has more channels thought which includes Pay Per View of course. I love the pool it's so relaxing. One thing we don't like is the elevator. We had waited a bit to long but that doesn't ruined our getaway. The staff are very friendly and helpful and made sure that our weekend vacation is perfect. Thanks so much for making our weekend getaway the most romantic and perfect ever. We will so come back again. #bestweekendvacationever November 18, 2015
Rated 2.0 out of 5.0 by Holiday Inn DownTown Toronto Great Location! Easy access to/from Subway and Union Pearson Express Train. Awesome Grocery/liquor Store next door. However, it is an old hotel they have tried to renovate. The rooms are very small. The temperature in the room is warm to HOT. They seem to have very little control over the temperature. There are only 4 Elevators that only 2 seemed to be working at anyone time. The Building has over 20 Floors so there can be a bit of wait during peak times for an elevator. The Bathroom looked functional but was awkward and it was hard to see yourself in the mirror as is in a corner. The reception desk is friendly. November 18, 2015
Rated 4.0 out of 5.0 by Room review Room was comfortable and clean. The environment is noisy, but is Downtown. We felt fine, the staff was polite and helpful. Thank you for your services. November 17, 2015
Rated 4.0 out of 5.0 by Great stay other than temperature!! Overall the facility was very good. The staff, with one exception, was excellent, helpful and friendly. I stayed in November for a conference. The night I arrived my room was very warm. I was leaving for my first conference session so I turn the the thermostat to cool and set it for 68 degrees. When I returned the vent was pumping out hot air and temp was 90 degrees! I called the front desk and they sent up what I assume was a manager. He was very short and said, "it is winter, we have turned off the air conditioning. Open a window." First, how was I to know that turning the thermostat to COOL would make it pump out hot air? How about turning it to cool means it does NOTHING? The other issue is that I had to keep the window open my entire stay. It faced a busy street which meant my sleep was interrupted by cars, sirens, and people yelling. The conference it self was almost unbearably hot. Since there was no way to cool rooms filled with 25 - 100 people it was incredibly hot. The organizers spent much of their time apologizing for the temperature. They even brought in fans to try to help with situation. Management really needs to look at temperature control. November 16, 2015
Rated 3.0 out of 5.0 by ALL WAS FINE EXCEPT ROOM TEMPERATRE CONTROL We have stayed at this hotel a few times now. The first time was very good. This time everything was very good with the exception of the room temperature. It was to warm and we were unable to get it lower. The thermostat setting did not change the temperature. November 14, 2015
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