Rated 3.6 out of 5 by 296
Rated 5.0 out of 5.0 by ABBR Very friendly staff and awesome service!!!
I stayed in this hotel for almost 20 weeks and it feels like home to me. The staff are friendly, the service is awesome, the location is perfect; very close to the GoTrain station, subway stations, gym, grocery stores, shopping centres, cinema, restaurants, in short, very accessible to everywhere I need to go. The rooms are clean as well. Love it here!!!
August 13, 2013
Rated 5.0 out of 5.0 by butterfly49 Worth it
The staff were polite, courteous, relaxed and had a ready smile and answers to our questions! The room was notably smaller than expected even with a king size bed. This presented challenges with doors and the pocket door on the bathroom. I don't like corner sinks particularly in a bathroom. Exceptionally clean. I was told by the front desk staff that my room was chosen specifically for me due to the view. Wonder what that means as the "city view" was looking at 2 brick walls and an apartment balcony through a very, very small window. I loved the quiet and the location can't be beat. Would definitely book this hotel again.
August 11, 2013
Rated 1.0 out of 5.0 by Islandboy Rooms are way to small
We had a room on the 5th floor and all of the hotels I have stayed this was the worse because it was so small, everything is so cramp together there is no room for anything. I had my two kids there with me and all they did was complained the entire three day that we was there. For the price you guys charge costumers it should not be like that. That room is not enough space for one bed room and you guys find a way to fit two beds in the room shame on you.
I would never return to you hotel and I would not recommend this hotel to anyone that travel with me
August 6, 2013
Rated 4.0 out of 5.0 by JulieB13 Clean & Comfortable
We only stayed one night but we were satisfied with our experience. The staff was wonderful. The room clean albiet small. We did not use any hotel services. The location is great for experiencing Toronto.
August 6, 2013
Rated 4.0 out of 5.0 by Gberge Nice and comfortable room
Very interseting place to dtay in downtown Toronto. Near gsy places. I like the place very mutch
August 5, 2013
Rated 1.0 out of 5.0 by Eddie87 Noisy, small room and no hot water
Tough to sleep in the small room we had as air conditioning systems or other systems at work outside and no hot water to be had for showers...
August 4, 2013
Rated 4.0 out of 5.0 by bunski Comfortable & good service!!!!
Comfortable bed & great pillows. The room was a bit too small, beautiful bathroom and shower, but also a bit too small......
August 4, 2013
Rated 5.0 out of 5.0 by Dupage love location
i stayed at this location in July 23,2013, to celebrate my husband's 60 th birthday and my 21 year daughter came with us.The location was very safe(coming from Chicago) and the college is very close.Public transportation is awesome and everyone is so helpful.I loved the location and the staff was excellent.The internet service was terrible and very slow.I had to continue to log in again and again.We received a discount parking for $15($25) which was very nice.I feel that the desk should have a lamp with a plug because all the lights are on one side.The outlets were a problem even to use the ironing board.I loved our stayed overall and staff were very helpful.There is a Starbucks downstairs which was a wonderful thing if you love coffee.
August 4, 2013
Rated 4.0 out of 5.0 by UPOULSEN Clean and comfortable beds, rooms a bit small.
Great location downtown, can highly recommend it. Convenient close to subway, parking available but expensive.
August 3, 2013
Rated 4.0 out of 5.0 by wrangler warm
The room took a day to get cool enough. The maintenance guy explained that it was a limitation of the old system. Everything was clean and comfortable. The room was small and the halls were the narrowest I've seen in a hotel. I could not roll or carry luggage through the hall when the maid cart was present. I had to roll the maid cart to the elevator area.
August 2, 2013
Rated 4.0 out of 5.0 Not bad, but expected better
The location was definitely the most appealing factor, and initial impressions were very good.
I definitely wasn't expecting such small rooms, but overall it was nice, aside from the small viewless window that didn't take in much natural light. For someone that didn't have roaming services on their phone while in another country, WiFi is a crucial service that unfortunately was not being delivered well enough.
I didn't eat any food so I can't really say if it was good or bad. Staff was nice and I had no hiccups in that regard.
August 2, 2013
Rated 5.0 out of 5.0 by DK999 great place to stay
as expected, in the centre of it all our stay was great. As well as business, it was a great opportunity to book an extra room for my son and his g/f to visit the city on her first visit to Canada. Platinum extra's always appreciated and welcomed.
August 2, 2013
Rated 4.0 out of 5.0 by FrankandDeb A nice place, but...
The hotel is in a great location in downtown, close to public transit and close to many shopping and restaurant locations. Our room was comfortable and service was good. Our only complaint was that the hotel restaurant was extremely noisy during breakfast; the tables were way too close...had to squeeze between tables to get to the buffet, which was also overpriced. The remaining 2 days of our stay we had breakfast elsewhere.
August 1, 2013
Rated 4.0 out of 5.0 by MarDave Friendly staff and comfortable bed.
Stayed for 3 nights the staff were friendly, rooms were clean, and bed was comfortable. Conveniently located close to where we needed to go. Overall we enjoyed our stay and would definitely stay again. Even enjoyed a trip to the spa.
July 29, 2013
Rated 1.0 out of 5.0 by 1234Disappointed Small rooms unsympathetic staff
We checked in at 3 and due to an emergency at home had to check out at 8. When informed of our situation the staff person simply quoted policy and was completely unsympathetic to our situation. Charged us the entire night fee. Just guaranteed my last stay in a Holiday Inn hotel!
July 28, 2013
Rated 5.0 out of 5.0 by zootie33 Overall good experience
The staff was super friendly. Room service available. Starbucks next door...couldn't ask for much more. My only issue was the room next to me was full of loud children...made it hard to relax. But I can not say enough about the friendliness and professionalism of the staff. Also...rooms were very clean and tidy
July 27, 2013
Rated 5.0 out of 5.0 by sabrinacarlos Amazing time, Great Location, Wonderful Staff
We stayed here for our special anniversary, we had an amazing time, hotel was in a perfect location, close to food, clubs, attractions, shopping, we parked our car upon check and didn't use it again till check out but we were everywhere. Great Location. Staff is awesome, had very nice little small talk upon check in check out, very friendly. The room was perfect, perfect size, perfect view, beds were soft, so were the pillows, the shower was amazingly clean. I hate dirty showers and this was really nice. Can't rate the food/bev as we didn't use the hotel food/bev. Would absolutely go here again and would highly recomend it. Sabrina
July 26, 2013
Rated 5.0 out of 5.0 by Elaisa Great location, great service, small room!
-Excellent service!!! (add a lot of question that were all answer in a very kind and efficient way)
-Fast service! (had problem with air condition and 10 minutes, after i mention it, was fixed)
-Very good location (next to subway station)
-Only small thing, the room are really really small (smaller than New York!!) but they are really clean and new.
July 24, 2013
Rated 1.0 out of 5.0 by hurrae Rude
Love the IHG brand and usually have great experiences. Sadly this time we ran into the rudest front desk people. Usually we like to stay in a room with a king bed but had been told that there were none available when we booked. We ended up booking a queen, which was fine. We had been on vacation for 3 weeks staying at a variety of hotels with both king and queen beds. When we got into our room at this hotel my husband and I both looked at each other and said that there was no way the bed was a queen. I called down to front desk and they assured us that it was a queen bed. Of course no one came and checked because clearly the system never lies! My husband went down and explained to the front desk that we were paying for a queen room and would like a queen bed, The front desk agent assured my husband that the room was a queen room. My husband then explained to the front desk that he had once sold beds and that she was more than welcome to come and see the bed to see that there was no way the bed in the room was a queen. The front desk agent was rude and replied "fine, you clearly need the space so I will put you in a king room". Common sense here was definitely lacking, and needless to say we will never stay at this particular hotel again.
July 24, 2013
Rated 5.0 out of 5.0 by ABBR Overall Experience with Holiday Inn Hotel
Overall Experience with Holiday Inn Hotel Toronto Downtown Centre is Excellent in terms of friendly staff and service, location, and food. The only con is the very poor WiFi Internet Connection inside the rooms. The connection is very slow. Hope they do something about this problem.
July 23, 2013
Rated 2.0 out of 5.0 by Phil02 Good location to visit Toronto
I would only recommend this hotel because of its good location.
For a 2009 refurbished hotel, the room was very worm and not very clean.
The staff was not very helpful at all.
July 22, 2013
Rated 4.0 out of 5.0 by rogr maple leaf
check-in process was very smooth, and the agent was very pleasant.
July 21, 2013
Rated 5.0 out of 5.0 by garyjorlando Great staff
Great hotel, close to Subway, Village, etc. Staff couldn't be nicer! Rooms is small and Parking is tight, but that is to be expected in a downtown property. Wifi is spotty. Would highly recommend.
July 19, 2013
Rated 4.0 out of 5.0 by ELbow Very Comfortable bed and pillow choices
+Beds were awesome.
+Convenient and relatively quiet.
+Had nice pool and good pool hours with workout room
.rooms and hallways on the small side, but OK
.Food price at hotel very high, but awesome food.
+Felt protected and safe the whole stay.
+ Parking worked out better than expected
+ THANK YOU
July 18, 2013
Rated 4.0 out of 5.0 by Kath83 Very enjoyable stay in Toronto
We were on the third floor. The room was small but clean and had most things we could need. It was at the front of the hotel and could be noisy - perhaps the hotel could discourage coaches from parking outside with engines running?
I would much prefer a kettle and packs of instant coffee / tea than the filter machine, the coffee from this is very weak ... we bought some instant to strengthen it! On our first day our supplies were not replenished however a quick call to housekeeping and they were delivered almost immediately. Service was generally excellent
The "high speed internet" connection was very patchy and when available was rather slow. One evening it was not available at all, we even tried getting an ethernet cable but that did not help so the service must have been down.
Service at the front desk was quick and very cheerful/friendly.
We ate at the hotel twice and the food was very good but the menu rather short. This was in the bar, the restaurant never looked open ... or at least there was never anyone else in it!
Lastly we really enjoyed our visit to Toronto's attractions. CN Tower, harbour cruise, Casa Loma were the best. Also we caught a bus (the bus station is very close) to Niagara Falls for a day. You really should see them, fantastic!!
Thanks for a great stay!
July 18, 2013
Rated 5.0 out of 5.0 by MikeMountain Keeps getting better
As a very frequent guest of this Holiday Inn I can say it definitely keeps getting better. There has been a very positive and noticeable upgrading of the service over recent months, especially at front desk where wait times are much shorter and staff are welcoming. The old lobby-level Coffee Shop (which I liked) that closed April 1 has finally been replaced with a snappy new Starbucks, which is terrific for addicts like me. Restaurant food in the hotel is very good and service top notch in the restaurant and room service. Rooms are small, but beds are very comfy and my room is always very clean. Can't beat the location of course, and the massive Maple Leaf Gardens Loblaws store next door (which includes a huge and fantastic take-out or eat-in food section and a liquor store) is a real bonus for picking up supplies. I appreciate the efforts that have been made to keep getting better - well done. I'll keep coming back.
July 16, 2013
Rated 4.0 out of 5.0 by Alto29 Room 229
Staff were friendly and helpful.
A couple of things about the room you may want to know - our phone wasn't working which we didn't realize until we were about to leave. Because of this we missed two wake-up calls and one phone message.
Also, the hot water tap in the bathroom sink wasn't working properly.
We did tell the fellow at the desk about this.
July 14, 2013
Rated 3.0 out of 5.0 by fxglobetrotter small but good enough other than horrible internet connection
stayed one the 23rd floor for one night.
small room but clean and close to subway station.
I think they should stop assigning platinum member to the top floor as i could hardly get internet connection and i had to walk
around the hotel looking for better internet connection with three gadgets when two eleveters are broken.
I asked for a room change but was not available and they told me that the room is supposed to have good connection.
I reccomend to test it when busy days.
It is really annoying that I had to waste my time sorting things out and waite for the internet connection since I had only 1day to spend in toront.
I appreciate that staffs kindly tried to meet my request as soon as they possibly can,but I did not have time to waite until they go through every possible solution they can think of.
July 14, 2013
Rated 4.0 out of 5.0 by Lance46 Room temp uncomfortable.
Experience good but unfortunately the room temp could not be decreased to lower than 75-76 degrees - a bit uncomfortable in our estimation.
July 12, 2013
Rated 5.0 out of 5.0 by jezzy12345 nice room.
nice location. very busy and the elevators have card. nice
July 11, 2013