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Rated 3.8 out of 5 by 649 reviewers.
Rated 4.0 out of 5.0 by Best Hotel All of the staff was top of the line... Everybody went out of their way to be friendly and talk for a bit. And they were sincere! My room was comfortable and quiet. My thanks to everybody July 16, 2014
Rated 4.0 out of 5.0 by Enjoyable stay I found the staff extremely helpful in dealing with a late arrival and ensuring we got to our room quickly. They respected the fact that my wife was a late sleeper and went out of their way to help us with directions to anything or places without hesitation. Your staff are to be commended for their superior service if the W on Lexington Avenue in New York were half as good I might have enjoyed my stay there. July 15, 2014
Rated 3.0 out of 5.0 by Slooooow elevators! Great location and a room that was nice and clean enough. However the corridors are very claustrophobic and the elevators are the slowest in history! Also I'm not sure why there is a need to change the wifi password every Monday, it's rather inconvenient! July 15, 2014
Rated 5.0 out of 5.0 by 5 Day Stay in Toronto Great experience from the moment that I arrived. Staff were friendly and knowledgeable. Great location. July 14, 2014
Rated 4.0 out of 5.0 by Good service During my stay at the Holiday Inn Downtown, the hotel staff were very efficient, knowledgeable, and provided a good service. July 13, 2014
Rated 4.0 out of 5.0 by Excelleant Staff The hotel was what I expected for a downtown hotel in a major city. What set this hotel apart from many others where I've stay was the staff. The people staffing the front desk, restaurant, bar and housekeeping were all top notch professionals. They were always friendly and helpful. July 13, 2014
Rated 5.0 out of 5.0 by Exceptional staff. The location - GREAT The staff - Fabulous Food - Very good Temperature in halls, elevator, lobby - TOO HOT July 13, 2014
Rated 4.0 out of 5.0 by Lions Convention Every thing was very well except the rooms were a little too small. Had a hard time getting the luggage moved around in the room but was manageable. July 13, 2014
Rated 3.0 out of 5.0 by Comfortable Bed but Tiny room The room was the smallest I've stayed at in a long time. It was very difficult for 2 people to move about the room at the same time. The room was clean but, it had a sizeable burn in the carpet that was very apparent in fromt of the bathroom door. All the doors squeeked and banged loudly when trying to close. The room looked old and stuck in the 1960's in it's apperance. The whole property needs a facelift to be brought up to date and the room size needs to be enlarged. July 11, 2014
Rated 5.0 out of 5.0 by Quiet, comfortable room and great location The hotel is beautiful, the room quiet and comfortable and the staff friendly and efficient. Even on 18th floor, air conditioning was good. Elevators are large and all of them work! July 11, 2014
Rated 3.0 out of 5.0 by Adequate I found this hotel simply adequate. Cleanliness was less than expected July 10, 2014
Rated 5.0 out of 5.0 by Best location I enjoyed much to stay in Holiday Inn downtown hotel, where has best location and great beds. Moreover it has very reasonable price and service. Everywhere in walking distance and easy to reach to metro systems. Therefore, I suggest strongly to choose to the visitors to Toronto coming first time. Thanks for your hospitality. July 7, 2014
Rated 5.0 out of 5.0 by Very accomadating We had problems with parking due to Hotel lots being full and police close off's in the streets due to Parades. The Hotel made special exception and gave us private parking onsite at the regular cost. We were very grateful. July 7, 2014
Rated 3.0 out of 5.0 by Bed was small asked for king book 8 months in advance got 2 twin Hotel totally overcharges. Rooms are small beds are even smaller I'm almost positive there twin NOT double. Very disappointed had to ague to have parking removed from my bill cause when I pulled out of underground I could not get back in door would not open. There are better hotels in same area bigger rooms better value. Disappointed after complaining about party's on the floor I was on at 4:00 am I felt like i was interrupting the front desk. I requested a king bed and booked reservations 9 months in advance and they tried putting me in a room that had no view and was tinny. July 7, 2014
Rated 1.0 out of 5.0 by Worst Holiday Inn I've ever stayed at I don't even know where to begin to express my displeasure with this hotel. Pros: good location and nice front desk staff. Cons: Let's start with the room: we put on the 15th floor, which appears to be floor where all the plumbing converges. I actually thought there were airplanes flying over heard until my partner pointed out the rumbling noise we were hearing seemed to happen whenever someone flushed the toilet somewhere. I'm not kidding. Thankfully the kind front desk clerk moved us to the 20th floor the next morning and everything was fine after that. The rooms are unbelievably small. This is the second smallest hotel room I've ever stayed in in my almost 20 years of travelling. I would have thought a chain like HI would have enough funds to properly renovate this hotel and double the size of the rooms. Let's move on to the concierge. My partner had been told by a colleague that there were fireworks at the waterfront on the eve of Canada Day. I went down to speak to the concierge. He ignored me for a few minutes until a maintenance man told him I was standing there waiting. He curtly advised me the only waterfront fireworks were at Ashbridges on Canada Day. So imagine my surprise the next morning when I see on the morning news: highlights of the waterfront fireworks from the night before. I'm pretty sure a concierge gets paid to know what is going on in the city...And finally, the hotel had the nerve to try to charge me a nightly Destination Marketing Program fee, at about $10/night. When I questioned this charge, it was removed from my bill. I still can't believe HI would do something like that. I have stayed at other HIs before but this experience has completely turned me off this brand. I will never stay at this or any HI again. July 6, 2014
Rated 5.0 out of 5.0 by Very pleasant, helpful front desk staff. Our room was clean, bright and the beds were comfortable. The washroom was very clean and I found that it was easy to find all of the necessities. This standard room was a bit small and needed another chair but was okay for a one night stay. The front desk staff were very personable and helpful. July 6, 2014
Rated 2.0 out of 5.0 by Small rooms, mixed service Rooms are exceptionally small and not in great shape. The carpet and walls in our room were stained and scuffed, giving it a generally grungy feeling. Some of the staff were nice and friendly (the housekeeper was particularly helpful) others were downright rude. We tried to move to a room closer to the rest of out family and one woman at the desk curtly said "no, you're already close enough", even though we were on the other side of the hotel. Then she claimed there were no rooms closer, even though we knew the people in the room next to our other family members had checked out. After we pointed that out she finally agreed to move us. On the plus side, the lobby is clean and modern and the location is good, close to downtown, shopping, the subway and a good grocery store. The pool is nice and bright. Nonetheless, I'd suggest spending a few extra bucks and staying somewhere with better rooms and service. The staff should be given more customer service training. July 5, 2014
Rated 5.0 out of 5.0 by week of pride I must say the staff was very friendly and attentive to me and my partner needs we came in for world pride and was not disappointed and the staff I must say was very polite and courteous and not once did I feel like I was not welcome. The staff must be acknowledge for they openness and friendliness to the LGBT community not once did I feel like I was not welcomed July 5, 2014
Rated 5.0 out of 5.0 by Superb Location, Lovely Room Had a great weekend here. The front desk clerk was very nice, and the room itself was immaculate, and the bed was extremely comfortable. Best sleep I've had in ages. Nice artwork in the room also. The room was well-stocked with everything I needed. No hunting down housekeeping to get this or that - everything was ready. A word of advice: If you are a late-sleeper, make sure to utilize your do not disturb card before you go to bed, otherwise there will be a knock on the door at 0900 from housekeeping. Overall, I highly recommend this hotel for a great experience in Toronto. July 4, 2014
Rated 1.0 out of 5.0 by Staff not accomodating and poor attitude. Very poor customer service and not accommodating. Never been treated with such lack of respect and have traveled the world. Front desk so not organized and if they are going to give pad answers they should all get on the same page. Love when the story changes from staff member to staff member. Not good value for your money. July 3, 2014
Rated 4.0 out of 5.0 by World Pride Visit From the moment we checked in we were taken care of by the amazing front desk employee who was very quick to check us in at 11:30am which they initially told us would be difficult. After recieving our cards we headed up to our rooms to find everything we needed without having to request anything additional !! It was a really great location as the base of the pride parade was right at our doorstep!! Knowing that the hotel was situated roadside we did not have any issue of noise from any of the windows which was a plus at the end of the night ! Definetly staying here next year and the following years for Pride !! I would definetly recommend this hotel to anyone !! July 3, 2014
Rated 3.0 out of 5.0 by very small rooms The rooms in this hotel are very small and narrow. They have not been updated or refreshed since this location was under a different name. The best thing about this hotel is it's location, but the amenities and rooms sadly over shadow the location. I would expect this level of hotel if the price wasn't so high. It does have a pool but no hot tub. pool hours changed daily, or at least the staff's idea of the hours changed. It appeared no one knew for sure the hours. July 3, 2014
Rated 5.0 out of 5.0 by Great Hotel Comfortable bed, clean & great service. The staff were very friendly & knew the area. Cleaning staff were great. Hotel is close to everything. July 2, 2014
Rated 5.0 out of 5.0 by Great Hotel! Clean, comfortable hotel with great service. Very well located in the heart of the city. Excellent restaurant with great menu and superb service. We will be back for sure. June 30, 2014
Rated 5.0 out of 5.0 by Love the location and the services!! This is my home away from home..staff are very helpful. June 30, 2014
Rated 1.0 out of 5.0 by Ridiculously small room, high price I'm very unhappy with this hotel. Booked ahead only to find out that the rate was high in comparison to other properties nearby. Tried to cancel 40 hours in advance and found out that they require 48 hours notice -- other hotel traditionally can be cancelled by 6 PM the day before, this hotel requires 6 PM two days before!? Expedia called hotel to ask them to let me out of the reservation...NOPE! Ended up staying one night at the ridiculously high rate, and expected at least it would be a nice room for the price. I was wrong. The room I was given was ridiculously small and lacking any character or luxury at all - there was barely enough room to turn around. For $300/night it was incredibly disappointing. Stayed in a different hotel nearby for 2nd night. 1/2 the price, room was twice as nice and location was better. Lesson learned. Not likely to return to Holiday Inn real soon! June 30, 2014
Rated 5.0 out of 5.0 by Nice Hotel We enjoyed our overnight. Check in was easy and quick, our room was ready ahead of the 3pm check in time so that was also very nice. Food in the Bar was good. Service was good. Buffet breakfast was good. Dietary issues were address by a special order breakfast at no extra cost. Very nice. Check out was easy and quick. Thank you. June 29, 2014
Rated 5.0 out of 5.0 by 地理位置 酒店位于多伦多市中心,对我的出行感觉很方便,尤其距离多大校园,参加了孩子的毕业典礼。在附近办事也很便利,徒步到商业中心只有10分钟的距离。 June 29, 2014
Rated 5.0 out of 5.0 by Wow! - Love Holiday Inn Express - Toronto Downtown Centre Holiday Inn Express - Toronto Downtown Centre was a total wow experience. A perfect experience from start to finish. Very quick check-in (under 5 mins with a pre-booked online reservation), super clean rooms and great amenities. Staff are friendly, quick, kind and very responsive. Felt very much at a "home away from home". Received extra towels, blanket and housecoat without a hassle. Warm salt water pool was perfect for swimming (open early closed late). Love the Holiday Inn Express for it's proximity to everything in the heart of the city at Yonge / College in Toronto. Starbucks in the front of building was a bonus!!! June 25, 2014
Rated 4.0 out of 5.0 by Comfortable beds, cramped room, very loud fan on the 17th floor I booked a room for two on a medical rate. Great price. Very happy. Two beds made for cramped room. Great washroom and shower, fridge is a bonus. We don't understand the loud continuous humming on the exterior of the building, at the rear. Actually kept me up most of the 3 nights, not in a position to complain as you get what you pay for. The room was described as an executive room"..............not quite. Great location, great staff, etc. Stayed there before and will do so gain. PS: The only real complaint apart from outside noise which can be fixed by sealing windows was a really squeaky door, and not just ours. My wife told the staff at the front desk and nothing was done about it. You would think the cleaning staff would have a note pad for the maintenance staff. June 23, 2014
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