Rated 4.1 out of 5 by 236
Rated 3.0 out of 5.0 by TAGcarebear Nice and convenient
Great location, easy to get around to do business. Elaborate breakfast buffet but too pricey for a breakfast meal. The cascade lounge served me raw fish and veggies. Totally gross but the wine was nice.
May 12, 2014
Rated 3.0 out of 5.0 by Monica C Shop around-- think twice
The hotel was clean etc...however, the rooms are below standard when it comes to amenities. They boast renovations....? The rooms do NOT have a microwave-- standard these days in a hotel. And the fridge is an additional $15 PER DAY ! What the heck ?! I've stayed here three weeks in a row for work and me colleagues and I all received different treatment and service. Not impressed with that. Some rooms by the way, happened to ' luck out' and just get the fridge already in it. Hmmmm....I smell something fishy ..... Oh yes, and don't forget the extra $10/day parking ! What's up with that ?. When I first opined in my reservation, I was told there's limited parking. Well I have yet to see the lot even half occupied.... So really? A parking charge ??
So I suggest you shop around and perhaps find something that offers customers the same service and amenities for every room.
Regards, Monica C
May 5, 2014
Rated 3.0 out of 5.0 by Joyce4 Food and telephone book
I was disappointed at the food availability. There is only one restaurant. The menu is not family oriented; the choice of meals are limited. There is no simple items that children like or sick travelers who would enjoy a simple soup or sandwiches. Since there is only one restaurant, customers have no choice. The prices were also extremely high. We had to order in but there was no delivery restaurant suggested and no phone books in room.
All Yellow pages phone books have been removed from rooms. I wish there would be a copy on every floor at least because not everyone has those fancy phones to find information.
April 28, 2014
Rated 5.0 out of 5.0 by Sniper49579 Great Service
Always friendly staff. Rooms are clean, and very comfortable. The restaurant is second to none, and the breakfast buffet is incredible. I always stay at this hotel while in Toronto, and recommend it to my friends every chance I get.
April 23, 2014
Rated 4.0 out of 5.0 by BG69 Generally very good
Only downside is food prices both for room service and in room dining are VERY high. Also no notice given on last visit re the Priority Club reception the night I arrived. No newspaper on first day of stay (there was on the second) and Priority Club check in room only seems to be open off and on.
April 20, 2014
Rated 2.0 out of 5.0 by Habs fan 101 Expecting more/ basic things not there.
I was very disappointed when I stayed at this hotel on the 5th of April for one night. We where comin back from downtown Toronto for a mini vacation for my girlfriends birthday and I suprised her with a stay at your hotel( part of present). Now the vending machines on all floors where all out of bottled water, second was all of the ice machines where emty. I then went to the hotel store twice and it was closed for break time twice within 3 hours? So there was absolutely no source of bottled water availble at your hotel something that was very basic but almost ruined our trip. There was also a wet towel left in our basket in the bathroom that I put outside of our room right away. Now our room was a good temperature but the hallway I'm itself was very cold but that was the least of my concerns. This was supposed to be a nice relaxing trip out of Toronto before we headed back North. I love the location so I would like to stay there again but from my first experience I am not sure that I will and am disappointed that we did not receive any compensation from the staff when I voiced my concerns and nothing changed. Things that I thought where basic things at the hotel where simply not there. I'm not trying to get anyone in trouble but I needed to voice my concerns because that is not how I like to be treated as a costumer. I hope this does not get anyone in trouble but without receiving any compensation I will not stay again. Me and my girlfriend ended up going to bed very early that night, not in a good mood because we just wanted to have some drinks and relax and watch a movie and your ppv was not working as well because of updates so our night was pretty terrible. Looking forward to hearing from someone from your company I like holiday inn I do not like viewing it the way I am as of right now.
April 9, 2014
Rated 5.0 out of 5.0 by Twotter driver Our Company employees always feel welcome
As regular users of FSI facilities in Downsview our crew give good feedback of the services provided by this hotel.The staff are very friendly and the breakfasts are always the highlight. Thank you.
April 6, 2014
Rated 4.0 out of 5.0 by Leafsgurl Smoky hallways and parking overpriced
The minute we got off the elevator, the smell of smoke over took us! It should not cost $10 to park when the price of the room is already expensive enough.
April 2, 2014
Rated 5.0 out of 5.0 by BigCity52 FABULOUS STAFF!!!
I just like to say, I look forward to staying there soon! I had a great time, room was modern, with all the conviences of home. I really enjoyed my coffee in the room, didn't make it to breakfast but did ask to stay a little longer, and the front staff were more than accomadating. I have all ready told my friends to check your beautiful Hotel out.
I did enjoy my dinner with you that night, along with the Suchi Bar. The waitress was in in training, and she did her job flawlessly. You would have never known she was learning.
Thank-you! I'll see you soon.
March 20, 2014
Rated 2.0 out of 5.0 by Timilio Poor value for what you get
Beside having great staffs, the price you pay to stay there is way to high for what you get. I think they just advantage as the are the only hotel close by. Very poor value for what you pay. I stayed in way nicer rooms and pay less.
March 10, 2014
Rated 4.0 out of 5.0 by sullyguboff Room/ Dining
Renovated room in West tower was excellent!!!!
A la carte breakfast menu just as expensive as $18 continental buffet and $29 full buffet. One morning, cost me $3.50 for a pot of coffee, the next day $7.00 for the same pot of coffee for my wife and I. Ridiculous!
March 9, 2014
Rated 1.0 out of 5.0 by Mary M. Friendly service, clean surroundings and terrific food.
We would recommend this place to our friends. The only thing that would have made it more comfortable was if a path was cleared for the wedding guests who had to walk a half a block (it seemed) through the snow to get to the bus transporting us to Casa Loma. Many of us wore toeless shoes and high heels. It would be even better if the school bus would have been able to pick us up at the door.
March 7, 2014
Rated 5.0 out of 5.0 by JSLS very family friendly !
We love this hotel and stay several times a year to visit family. The grandkids love the buffet, swimming, ping pong, badminton. These are all conveniently located just off the lobby in very pleasant surroundings. The rooms are large, well appointed with all amenities. Beds are very comfortable. Staff is very friendly and helpful. We would highly recommend this place.....and it is well located just across from Yorkdale Mall.
February 27, 2014
Rated 5.0 out of 5.0 my stay at holiday inn at yorkdale
My fiance and myself enjoyed a three day two night stay at holiday inn just last week. We had an enjoyable time-we treated ourselves to a special buffet breakfast- we swam in the pool- we walked to yorkdale everyday for shopping and for taking in a movie- the rooms were comfortable and we watched tv at night, too- the room service was appreicated and the self serve coffee was enjoyable as well.
All in all we had a really nice time. Thank you holiday inn!
February 25, 2014
Rated 1.0 out of 5.0 by Captowais Very Bad Experience
Very poor and rude check in staff,usually as a priority club member,I used to get a $ 2 worth of water bottle and a chips packet but this time they also save that. Very uncomfortable bed and pillows coudn't sleep at all.
February 25, 2014
Rated 5.0 out of 5.0 by ice dancer Comfortable bed
Laura at the from desk went over and beyond to ensure that my new room was satisfactory, and there was an issue with the fan on the heater in my original room.
February 12, 2014
Rated 5.0 out of 5.0 by d the d awesome
Quiet floor, room was very clean. Asked for a small fridge ans it was delivered immediately. appreciated the phone calls to make sure everything was ok
February 12, 2014
Rated 4.0 out of 5.0 by bobTheReviewGuy Great - EXCEPT for the television
Everything was as expected - good staff, clean room, etc, etc, - and ALSO as expected - a wide screen TV with the aspect ratio messed up, and no remote to be able to switch between 4x3 and 16x9. So all the circles are ovals, all the faces distort, etc, etc....
I just wish these places would realize what they do when they take away a remote that lets you adjust this setting. Some people don't even notice. Others see it and it makes them kookoo.
February 12, 2014
Rated 4.0 out of 5.0 by Busy worker Always a pleasure to stay here
Being a regular traveller to Toronto I find myself rotating between downtown hotels and ones further north. Stayed at a lot of Holiday Inns and can say the Yorkdale Holiday Inn is in the upper range. Absolutely love the small touches, warm cookies on check in always bring a smile. One observation though, if you require a soft pillow, best bring your own. Like many Holiday Inns, this location has very small hard and not so hard pillows. Even when I called down, told them my concerns, they left a "soft" (not as hard) pillow for me. My suggestion to the management, talk to the Intercontinental Hotel at Bloor, or the Holiday Inn Downtown at Carlton. They have hard and soft pillows. The soft pillows are actually soft pillows. Another thing, a king size bed deserves king size pillows. Not a bunch of tiny pillows you would find on a single sleeper. Like I said it is the small touches that put it over the top. But in this case it is the small touches that lower the value of this hotel.
Also made the mistake of going to the restaurant / lounge for a pizza. Only the restaurant and lounge are not clearly distinguishable between each other. Sat in the restaurant and asked for a pizza, (normally served in the lounge as the restaurant is a steak house style restaurant). They got it for me but you could tell they were annoyed, made me feel very uncomfortable. Afterward I looked at the entrance to the lounge which was a set of steps by the coffee stand. Went there the next day and had a very nice supper.
February 10, 2014
Rated 5.0 out of 5.0 Great Stay
Love this hotel, will return a lot!!
Always a great stay!
February 4, 2014
Rated 4.0 out of 5.0 by Cmitchell83 Food Service
A late night menu would be a good idea. Maybe a cheaper snack menu as many hotel guest are in the aviation industry and are on very strict budgets.
It would be good to see a coffee shop that offers coffee to go ALL day.
February 2, 2014
Rated 5.0 out of 5.0 by MaggieC4 Super service and great location
Outstanding service at this hotel. Spent a night on business and could not have asked for more. Clean and comfortable and a great location across from Yorkdale mall and easy access to Hey 401.
January 27, 2014
Rated 3.0 out of 5.0 by CaptP Freq traveller corporate
This hotel is overall a great hotel staff are exceptional and above and beyond what you would expect from any hotel
Joy, crystal , Alexa provide amazing service and they are a part of the reason we continue to use this hotel.
However after the past year I figured it was time to point out some areas that need improvement:
Some resturant wait staff seem nervous and forget things quite a bit the food is much better than previous years however. It seem the orders are not getting to kitchen in timely manner or not at all. Breakfast lunch and dinner at restaurant is very overpriced. Staff seem to have a lot of pressure from management to serve a certain way which doesn't make it very welcoming if they spend to much time talking ect someone is always watching them and by doing so are staring at guests that are paying.
Room are slow to be re done and I'm sorry location doesn't warrant the price for this hotel they keep increasing price year after year and add no value only increased prices.
Newly redone rooms are great and the cleaning is amazing great work.
TVs even new one have poor signal quality lots of fuzzy stations
Joy and Fernando are amazing I truly believe they attract people to this hotel as well some of the front counter staff all great
Ice vending machines seem to be always out of ice maybe bad timing but almost every stay I have to go up and down floors to GE a full bucket as well as vending machines never work for room card and overpriced as well
We are a airline customer and the benifits provided to the airlines are not worth the price we can get most services at flight safety
And the Flightsafety dinner every Tuesday is a great thing however the Same lady who is very nice flicks the lights off to get everyone to leave like a drill Seargant I have heard lots of people say how rude it is I don't see big deal with leaving room open and just putting stuff away.
Shuttle for prefered customers should be provide from and 2 airport I was told in previous years they couldn't due to shuttle schedule however shuttle doesn't need schedule.
Lastly biggest beef is the flight safety room rate which I'm told is the same all year and it most defiantly is
However I waited a long time to validate this and when And did searches on google and hotels sites the public rate has always been lower and I checked twice a month for last year I will be passing this on to Flightsafety as well
However this hotel has more pros by far than cons I would recommend it for overnighters but corporate customers I would compare.
January 16, 2014
Rated 5.0 out of 5.0 by Mr Happy great room and bed
excellent staff on check in. Room was comfortable, very clean. Bathroom was very clean. I have stayed here a few times over the years and would recommend staying here.
January 15, 2014
Rated 3.0 out of 5.0 by Jacky165 Room not ready on time. Food was burned
This is the second time we have stayed at this hotel. The first time
we stayed our room wasn't ready at 3:00pm for check in and again we had to wait until approx 3:25 to check in. We had dinner in the restaurant and my meal was burned. The waitress apologized, blamed it on the weekend cook staff and didn't charge me for my meal. The pool area Sunday morning was filty with paper and hair on the floor. The staff tries very hard at this hotel but no matter how hard they try they are still dropping the ball.
January 15, 2014
Rated 5.0 out of 5.0 by smsolomon22 Wonderful Staff
I return to the Holiday Inn Yorkdale for business 3-4 times a year. Ti say that I feel welcomed like a returning member of the family is no exaggeration.From Ida at the front desk, to the staff in the lounge, the general manager and the laundry, the HI Yorkdale is a home away from home.
January 15, 2014
Rated 5.0 out of 5.0 by Scolyn Best Hotel in Toronto
We stayed with our four grandchildren over the holidays. We loved it here! We travel quite a bit, and as such, have had some not-so-pleasant stays, but we really enjoyed our time here. All of the staff were so accommodating and friendly! From our arrival, everyone was very welcoming. Our room was very clean, as was any part of the hotel we utilized. Oh, and the food! So yummy and so many choices! The hotel itself is geared to entertaining both children and adults alike and when it was time to go, the kids were quite reluctant to do so. We will stay here again!
January 4, 2014
Rated 4.0 out of 5.0 by Tourney7 Convenient Location
Overall experience was good. Queen size beds would have been nicer. No fan in the washroom so steams up after a shower. The light outside the bathroom turns on when you turn on the bathroom light. Wakes up everyone in the room. Bring a nightlight to avoid this problem...although that won't work for an early morning shower. Convenient location, across from Yorkdale mall and subway station there. Pool area was nice for kids.
January 1, 2014
Rated 5.0 out of 5.0 by bhwarch Great room, a fine port in the storm...
Stayed here over Christmas during the ice storm aftermath. Very welcoming and the breakfast on the 26th was excellent! Thank you!
December 29, 2013
Rated 1.0 out of 5.0 by Sleeplessnights Sleepless nights.
I am very familiar with this hotel and have stayed there during business trips many times over the years. On one occasion I stayed there for 8 months straight.
When I went to the front desk the staff were friendly and welcoming as always but when I went to my room It was on the corner of the east wing looking over the highway and Dufferin Avenue, not a good place for sleep.
I know the hotel was not very busy so I was surprised to be in a room overlooking the highway and could hear that I had people staying in the rooms on either side and across the hall.
The first night of not much sleep was followed by breakfast served in a large open reception hall because the kitchen restaurant and bar were all closed.
The second night was awful. Same as the first night but with the addition of a party in the room across the hall, security did go to the room 3 times. This didn't help much with the noise from the room now being brought into the hall.
After the third visit from security at 1am I phoned down to the front desk to ask if this was going to be the pattern all night.
About 20 minutes later security came to the party room and took the party group to what they were told was a much quieter location in the hotel were they wouldn't be disturbing any other guests.
If I had brought a group of friends , got drunk and spent the night screaming and yelling maybe I could have a quiet room in a quiet part of the hotel.
December 26, 2013