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Rated 3.8 out of 5 by 386 reviewers.
Rated 5.0 out of 5.0 by one nite stay Very relaxing and comfortable. Especially the lounge chair and king size bed. The only issue was that I had to hold the flush lever on the toilet down until the bowl nearly emptied otherwise it wouldn't flush properly. I had to prepare for a medical exam (colonoscopy) the next morning. October 26, 2014
Rated 5.0 out of 5.0 by Great Staff We had a short but great stay. The staff were very courteous and attentive. October 25, 2014
Rated 2.0 out of 5.0 by Bottom Line affects Customer Satisfaction I have stayed at many Holiday Inn's and this particular hotel many times. It is really sad to see it going down hill, staff greeting upon check in was like an imposition to their day. Placed on third floor with teams so it was noisy and halls littered with clothes, pizza boxes etc... But these petty concerns pale in comparison to the room. No Kleenex, box was empty the bathroom door had a spill down it that had not been addressed and WORST of all; one of the two beds was made but NOT CHANGED, when I pulled down the sheets ( the first night) to get in at bed time the bottom sheet had a (human fluid) stain, so I checked next sheet thinking stain not removed in laundry, NOPE next sheet also and duvet- NO CHANCE that all three had been laundered and all put back on same bed in same order! SO GROSS. Now the MOD was very gracious in talking to me and having the immediate situation resolved for me along with housekeeping, BUT, I am concerned at how many times a bed is just made and a room not overhauled from one guest to another!!! The morale of the staff at this hotel seemed so low in comparison to previous visits, and the splendor of a once awesome hotel has dulled both in appearance and therefore in staff initiative. Just not happy and so grossed out, will not choose this hotel again. October 23, 2014
Rated 3.0 out of 5.0 by Good value for the money The hotel and rooms appear dated. Bathroom light fixture seemed to be home to hibernating flies, which, when turned on would wake their slumber. Bed was comfortable. Location was close enough to airport terminal to catch early morning flight. October 22, 2014
Rated 4.0 out of 5.0 by convienience Location is good, very near the airport for an early morning flight. October 22, 2014
Rated 5.0 out of 5.0 by Great stay over Excellent hotel for a stayover in Toronto. Close to the airport but not busy with airplane noise. Super friendly staff October 21, 2014
Rated 5.0 out of 5.0 by ut ausgestattetes Fitnesscenter Fitnisss center war gut ausgestattet hatte sogar eine Karte von möglichen Jogging-Wegen ums Hotel und es war nicht zu eng um auch freie Übungen zu machen October 18, 2014
Rated 4.0 out of 5.0 by Airport accessible and relaxing atmosphere The overall experience was quite pleasant. I stayed in the hotel to both relax and get work done and the atmosphere allotted for both. The quest service agents were extremely helpful and the food in the restaurant was tasty. The hotel is extremely close to the airport and provided complimentary service to and from which was convenient. I would definitely stay at the hotel again and recommend it to others. October 17, 2014
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