Rated 3.7 out of 5 by 299
Rated 2.0 out of 5.0 by Joyous55 Reimbursement
It would be nice to be reimbursed for the July 19 stay as the hotel was under construction from water damage which was not good for our daughter.
July 23, 2014
Rated 5.0 out of 5.0 by Jeanandantoinette Stay and great service
When visiting Toronto, we always enjoy staying at the Holiday Inn Toronto Select Airport. All staff members are all so friendly, helpful and polite. As guests we feel pampered. The hotel is well situated with public transportation and nearby highways.
July 22, 2014
Rated 5.0 out of 5.0 by Happy widow Quiet, very spacious room with extremely comfortable bed
Easy transfer from airport to hotel shuttle. Warm welcome, lovely homely atmosphere on the hotel when arrived at 10pm after flying for almost 24 hours.
Will look forward to my next stay.
July 22, 2014
Rated 4.0 out of 5.0 by Etuna My stay
Only complaint was the extremely slow internet. The original room had a soaked carpet from an air conditioner leak.
July 22, 2014
Rated 4.0 out of 5.0 by CDodge Holiday Inn Dixon Road
Ideal for travelers looking for close proximity to airport and extended stay parking with shuttle service. Shuttle is prompt (every 20minutes) without experiencing the the crowds with Park
July 15, 2014
Rated 1.0 out of 5.0 by mikasan Fire
not the hotels fault. but I expect " not to be charged for the room or the following reservation 4 days later (which I didn't use).
July 13, 2014
Rated 1.0 out of 5.0 by ArdenC I WAS DISPLACED AND DISAPPOINTED
I was one of the hotel guests that was displaced at 2;06 in the morning with the fire alarm on the 6th of July. I was not impressed at the staff of the hotel in this emergency. I also was one of the guests that made 6 trips up or down to the 8th floor to my hotel room. There should have been alternative arrangements made ASAP instead of leaving guests out in the parking lot for one and half hours in the parking lot. This was not acceptable of your staff, and what was stressful enough of a situation was made worse by your staff' s inability to handle the emergency.
July 12, 2014
Rated 2.0 out of 5.0 by CorrinaM It was fine until the flood & fire
I traveled to the hotel as a member of the organizing committee for the Polar Chill convention & Constellation Awards ceremony being held there from July 4-6. During the planning process, we had two meetings at the hotel during which the staff were friendly and helpful. When I checked in, my room was clean & well-stocked.
On the night of Friday July 4 there was a small problem with a member of the cleaning staff removing the scavenger hunt clues I had hidden around the area the convention would be using, despite my warning the hotel liaison twice beforehand that I would be doing this and his making a note of it for the staff, which I did see. I had to reprint 68 clues in the business center and rehide them in order for the game to continue.
Otherwise, our stay was excellent on Friday and Saturday. Our pool party Friday was very nice, the bar staff were very friendly, the rooms were clean & stocked, everything was good.
Then at approximately 2:30 am on Sunday July 6 a drunken idiot decided to pull out the fire hose on the 7th floor, which leaked down the elevator shaft, caused an electrical fire, and forced an evacuation of the hotel. I certainly don't blame the Holiday Inn staff for his actions--I blame him for the disruption of both our sleep and the convention.
I have been volunteering with conventions for many years, and this is the third time that the fire alarm had gone off during a convention I was attending in the last 6 years. However, this is the first time I have not seen a single member of the hotel staff after the fire alarm has gone off. No one directed us to leave the hotel or to a gathering spot in the parking lot away from the building, checked if anyone was missing or hurt, directed us back inside, told us to gather our belongings when the evacuation was declared, handed out the lists of hotels that supposedly had spaces, nothing. All information was handled by the Fire and Police Departments.
Moreover, a friend of mine called the Holiday Inn call center about the HI down the road and made 4 separate reservations for a group of us, since we had to leave our hotel due to the hydro being turned off. This Holiday Inn was on the list the firefighter had handed out as supposedly having free rooms. She explained the situation and specifically told them that we would be arriving in 5 minutes, and they said that would be fine. She gave them 4 names and 4 credit card numbers, and got 4 confirmation numbers. When we arrived at the second Holiday Inn at 5 am, we were told that we were unable to check in until 3 pm despite what we were told on the phone. Being turned away from this second Holiday Inn was extremely stressful, since at this point I had been up for over 20 hours. I understand that my friend spoke to a call center and not to the HI front desk directly, since they made that clear at the HI. However, she should not have been told by the call center staff that the rooms were available and she most certainly should not have been given confirmation numbers since she was very clear that we would be arriving in 10 minutes and not 10 hours.
I was fortunate enough that another friend offered to put a few of us up for the night, and I was able to sleep badly on a loveseat, while another friend who had traveled from Montreal slept on the kitchen floor. We were fortunate to have generous friends in the area, since hotel rooms were very scarce in the immediate area.
While my stay was quite good until the fire alarm, and as I said I don't fault Holiday Inn or its staff for the actions of one guest, I am highly disappointed with the lack of direction or information provided after the alarm went off and by the actions of the call center, who should not have promised rooms that were not available.
July 10, 2014