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Rated 3.8 out of 5 by 378 reviewers.
Rated 5.0 out of 5.0 by Comfortable location I stayed at this Holiday Inn. The staff was extremely friendly. The rooms are big with ample space an, air and light. The person taking care of me at the breakfast was especially we nice and attentive. I will get back to this holiday inn, for my future travel. October 15, 2014
Rated 3.0 out of 5.0 by Glad I stayed on the company. I wouldn't pay to stay here. I stayed here on business and was less than impressed. I received a room with no fridge and even after I made it clear that I needed one I was told that there was nothing available. There were weird stains in the closet area and the thermostat was broke. It still worked as far a as temperature goes but the actual hardware would fall off when trying to change the temperature. In the morning the waiting staff in the restaurant were very snappy and they made a huge deal about sitting at tables on the other side of the restaurant. I was not impressed with the service there at all. The food itself was pretty good though! It wasn't a horrible stay by any means however, it is definetly not what I expected and not what I expect of a holiday Inn. October 14, 2014
Rated 3.0 out of 5.0 by Comfortable bed & reasonable rates This hotel could use some updating but it was a comfortable stay. October 11, 2014
Rated 5.0 out of 5.0 by Excelente opción parra llegar o salir de Toronto vía aérea sin prisas La calidad del hotel es clásica de esta cadena. Excelente. El hotel es ideal para tu última noche en Toronto y tomar tu vuelo sin prisas. Prácticamente está en la terminal 1 y te proporcionan transporte hotel-terminal-hotel oportunamente. Incluso puedes documentar tu vuelo horas antes, descansar en el hotel y presentarte poco antes del vuelo con tu pase de abordar ya listo. Evitas la agobiante espera del vuelo en las salas del aeropuerto. Lo recomiendo mucho. October 11, 2014
Rated 1.0 out of 5.0 Do NOT stay here if you require internet access! Sitting at the desk in my room, I couldn't get reliable internet access. I spent an hour on the phone with their tech support and they confirmed there were issues. They rebooted, did this and that and it still was very slow and intermittent internet access from multiple devices -- my laptop, iPad and iPhone. The internet was acceptable in the lobby area. The front desk / manager suggested I sit in a lounge area on the 2nd floor if I need to work and use the interenet. Uhhhhh -- NO. I had work that I needed to get done for several hours (which required internet access and recording so I needed to be in a quiet room) -- well into the night. I'd prefer to be in my own room. I found it absolutely ridiculous that there were no options to get an reasonable internet connection in my room. There are NO rooms which offer a hard wired option. There is no option to upgrade and pay for premium or faster internet access. As I work frequently in hotel rooms and I depend and require internet access, this is one hotel I will NOT stay at nor recommend to others. Totally unacceptable for a business traveler. IF I sat by the closet & bathroom I could get slow internet access and it worked in the lobby / hallway. But if you can't access it at the DESK in your room, then it's not very useful at all. October 11, 2014
Rated 5.0 out of 5.0 by Great Staff and very comfortable bed Found this Hotel superb value. Room very clean, bed very comfortable, the staff were so helpful and the food in the bar was excellent. Would like to saty in Summer to experience the outdoor pool. October 11, 2014
Rated 3.0 out of 5.0 by Rude front desk staff I am a Platinum member, have a corporate account here and am a regular guest here. The hotels Business Center computers have very limited capability i.e. cannot open Word/Xcel or print it out. I needed a page priinted out so called the Front desk, and got a lady with a Scottish accent. I asked if I can send her something to be printed. She was very abrupt and in a rude tone told me to come downstairs if I wanted anything printed. I explained it was on email so I had it send it by email , to which she quickly rattled off a very lenghty email address which was inaudible at first. When I asked her politely, to repeat it she again abruptly said I'll call you back as I have a guest here and hung up in an extremely rude manner. I didnt even have a chance to respond, it was just that quick and I heard a click. Very very rude lady with no manners or sense of customer service. This is not typical of all their staff who are generally courteous, she is an exception and I have observed her rudeness with other guests too. As a Platinum member and someone who gives this hotel a lot of business through my Corporate account, this is is disgraceful. I expect a response from the hotel and a promise to change the attitude of this very rude employee. BTW she never did call back. October 10, 2014
Rated 1.0 out of 5.0 by Poor Check in Was never called back trying to confirm my resevation and after faxing info several times never did get a responce. With 2 confirmation numbers in hand staff told my arrivals they had to share the 1 room booked ?? They did eventualy get 2 rooms then to be asked to pay for thier pre-paid rooms. I sent 2 workers for a training coarse that was held at this Hotel. I would in future book elsewhere and travel to the Hotel. Extremely disapointed and embarrassed with my staff's experiance. October 9, 2014
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