Rated 3.8 out of 5 by 388
Rated 2.0 out of 5.0 Looking elsewhere for the next trip
The quality of my stays at this property have been steadily declining over the years. This trip has put me over the edge to find a new hotel for the Toronto Airport area.
The parking lot gate hasn't worked for my last three stays. I can surely look forward to a long exit line to start my morning.
The most recent trip included a long check in experience after a very late flight. What happened to room and keys prepared for IHG members?
The final straw was an unusable WIFI signal in my room. I'm sorry, but I find it unacceptable to have to stand in the hallway to use my laptop. And front desk attitude when I ask to change to a room where I can actually use WIFI is the icing on the cake.
October 27, 2014
Rated 2.0 out of 5.0 by photonical Not a serious business hotel
How can a hotel be serious about business travelers but only provide <1Mbps wifi speed? I stayed on the 9th floor with a strong WiFi signal - my connection was not the issue. To double-check I even performed numerous speedchecks from the 9th floor to the lobby... the readings were all the same <1Mbps. They just don't have adequate bandwidth for the hotel. I talked to the lady at the front desk who provided a different password to try but it didn't make any difference. This is an average Holiday Inn for all other metrics - but the lack of WiFi and lack of professionalism to fix the issue makes this a poor hotel. I will not stay here again - plenty of other options nearby.
October 27, 2014
Rated 5.0 out of 5.0 by Sid33 one nite stay
Very relaxing and comfortable. Especially the lounge chair and king size bed. The only issue was that I had to hold the flush lever on the toilet down until the bowl nearly emptied otherwise it wouldn't flush properly. I had to prepare for a medical exam (colonoscopy) the next morning.
October 26, 2014
Rated 5.0 out of 5.0 by Maerlin Great Staff
We had a short but great stay. The staff were very courteous and attentive.
October 25, 2014
Rated 2.0 out of 5.0 by FFnomore Bottom Line affects Customer Satisfaction
I have stayed at many Holiday Inn's and this particular hotel many times. It is really sad to see it going down hill, staff greeting upon check in was like an imposition to their day. Placed on third floor with teams so it was noisy and halls littered with clothes, pizza boxes etc... But these petty concerns pale in comparison to the room. No Kleenex, box was empty the bathroom door had a spill down it that had not been addressed and WORST of all; one of the two beds was made but NOT CHANGED, when I pulled down the sheets ( the first night) to get in at bed time the bottom sheet had a (human fluid) stain, so I checked next sheet thinking stain not removed in laundry, NOPE next sheet also and duvet- NO CHANCE that all three had been laundered and all put back on same bed in same order! SO GROSS. Now the MOD was very gracious in talking to me and having the immediate situation resolved for me along with housekeeping, BUT, I am concerned at how many times a bed is just made and a room not overhauled from one guest to another!!!
The morale of the staff at this hotel seemed so low in comparison to previous visits, and the splendor of a once awesome hotel has dulled both in appearance and therefore in staff initiative. Just not happy and so grossed out, will not choose this hotel again.
October 23, 2014
Rated 3.0 out of 5.0 by Mike174 Good value for the money
The hotel and rooms appear dated. Bathroom light fixture seemed to be home to hibernating flies, which, when turned on would wake their slumber.
Bed was comfortable.
Location was close enough to airport terminal to catch early morning flight.
October 22, 2014
Rated 4.0 out of 5.0 by nightfan convienience
Location is good, very near the airport for an early morning flight.
October 22, 2014
Rated 5.0 out of 5.0 by flyer80 Great stay over
Excellent hotel for a stayover in Toronto. Close to the airport but not busy with airplane noise. Super friendly staff
October 21, 2014