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Rated 3.8 out of 5 by 413 reviewers.
Rated 5.0 out of 5.0 Front desk staff is awesome Quick and friendly checkin, very clean rooms, very comfy beds, quick checkout, excellent price ! November 18, 2014
Rated 5.0 out of 5.0 by Great service and facility. Have continually stayed here for more than 10 years for business and leisure and continue to do so because of the quality of service and the facilities provided. Perfect for a long stay or an overnighter! November 17, 2014
Rated 3.0 out of 5.0 by Airport Shuttle to & from Airport every 20 minutes...... NOT One of the reasons for chosing this hotel was the 24 hour shuttle to Toronto Airport every 20 minutes. We waited at post C22 Terminal 3 for over 40 minutes on Nov15.. When we called the hotel, they said they'd send someone. This was not the first time we had to call after waiting for the shuttle to arrive at the airport. Holiday Inn.......If you are going to flog & advertise a service, please commit to following through. November 17, 2014
Rated 1.0 out of 5.0 by Awful Place They have no idea who you are. They miss book rooms and reference other peoples account. When you question them about their actions they say that they will get back with you but DON"T! November 14, 2014
Rated 5.0 out of 5.0 by Fast friendly staff Check-in was fast and friendly. The hotel was clean and quiet. November 12, 2014
Rated 4.0 out of 5.0 by Great all around experience It's nice to come and just know that I'll have a great stay time and time again. November 10, 2014
Rated 5.0 out of 5.0 by Comfy sleep, great breakfast Although I did not have the breakfast buffet on my most recent stay, it is always superb. The beds are so comfy!!! November 10, 2014
Rated 3.0 out of 5.0 by Good hotel - a little disappointed this time I have stayed here countless times for many years. Always a warm welcome as the staff knows who I am. I've reviewed this hotel many times and have always been happy staying here, it's like coming home. Tuesday night Happy Hour was FABULOUS. The staff treated me incredibly well, they are wonderful - I'm very grateful for the special attention that I received. Balance of stay - This time there were a couple of little disappointments. I arrived very early for check in, however was not in a rush for my room. I was not upgraded...as a Platinum member I would have expected that. The 2 people before me (club members - not sure if Platinum# also had to wait for their rooms, and were given a breakfast coupon. I was not. I did go to restaurant for coffee #which I paid for# and to work a little, waiter remembers me, very warm welcome. Finally, no express check out ?! An associate who was travelling at same time and stayed on same floor #regular club member - not even gold), had same type of room as I did and he got an express check out. He is Platinum elsewhere and was shocked that I was treated as I was...platinum members invest enough in their group of choice and should not even have to ask for upgrades etc. Above was disappointing, however I will likely stay again unless this continues. November 10, 2014
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