Rated 3.9 out of 5 by 538
Rated 3.0 out of 5.0 by Traveller87 Service very good but hotel needs renovating
The room could have been better. Bathroom was very small and the décor is outdated. Very long walk from the long term parking area to the hotel. A bit pricey for the room and no complimentary breakfast. However the staff was friendly and helpful, the room was clean and the pool and fitness centre was nice.
April 15, 2015
Rated 4.0 out of 5.0 by bubsays short stay generally good
not a bad spot close to airport. Fine for a night or two before or after a flight out of YYZ
April 15, 2015
Rated 3.0 out of 5.0 by Cband Accused of stealing breakfast
Very disapointing expierence for both myself and my wife. We were humiliated in front of the entire restaurant and accused of stealing breakfast. Our breakfast was included in the room rate, the manager would no accept that and was extreemly rude to us. We had to go to reception ourselves and get the vouchers. We never knew they existed and on entering the restaurant noone asked for them or our room number.
April 14, 2015
Rated 4.0 out of 5.0 by Bobbit the hobbit Good value pre vacation
The rooms are nice, beds comfortable with all the amenities needed. Shuttle service to the airport on time. Front desk staff very helpful. Complimentary coffee in the lobby in the morning. Overall a positive pre vacation hotel.
April 13, 2015
Rated 5.0 out of 5.0 by dtminosa YYZ
Hotel is a good choice when staying in Toronto near the airport. Close to the airport with shuttle service every half hour. Friendly courteous staff.
April 11, 2015
Rated 5.0 out of 5.0 by Chellery Awesome service!
Staff went above and above beyond to accommodate special request of early check-in and addition of a guest which required a room change. Issue with a uncooperative fold out couch was immediately resolved. Only thing we couldn't figure out was how to get the room temperature cooler for the night, but didn't want to hassle to terrific staff yet again. I am sure they would have been helpful....it wasn't a big issue.
The server in the restaurant knows her job well, and circumvented a menu choice error (ravioli and ribs-which were deep fried) by providing enough information to advise it wasn't a typical pasta dish. She could tell from our other menu choices that this would have been a disappointment...rather than let us order, she explained the dish and let us decide to change our choice. She demonstrated the initiative to avoid an issue she had obviously experienced previously rather than try to rectify it after the food was cooked. Great with our children as well. She was definitely good at her job and happily reflected that in the tip.
Great Pool and other amenities. Pleasantly surprised by this hotel so close to the airport, as previous choices near the Pearson International Airport near Toronto were disappointing.
April 10, 2015
Rated 5.0 out of 5.0 by agynmky Just passing through
I was on a layover with a flight the following morning.
Clean, comfortable rooms and very quiet, wouldn't have known there was an airport close by if I hadn't of come from there.
The front desk staff was professional, courteous, and quick responding to questions. Whenever I have to layover in Toronto, this is my spot to stay.
One of the best hotels I have stayed in and I spend 90% of the year in hotels.
Well done, looking forward to staying again!
April 8, 2015
Rated 2.0 out of 5.0 by Sylvie63 Pleasant staff in a not so great hotel
Unfortunately was not one of the better Holiday Inns. The pillows were very small and unconfortable. The cleaniless of the room left to be desired. There was toothpaste on bath mat; the bathroom floor had hair on it, and nuts were found under desk yet I had not eaten any - the room itself was just ok. Hallways and stairwell needed sprucing up as the carpets were very dirty.
ON the other had, the staff was very polite and helpful. Upon asking for directions, the valet was more than helpful.
April 8, 2015