Rated 4.0 out of 5.0 by Flyersteve Wonderful Swimming pool
WiFi was excellent in my room.
Pools are a great place to relax
May 22, 2013
Rated 4.0 out of 5.0 by Mike48220 Good but showing age
This hotel is very comfortable, clean and has a friendly / professional staff. However, when you compare it to new Holiday Inns, and even new H I Express, hotels it really is showing its age. The current decore is modern but the physical property does show its age.
May 21, 2013
Rated 5.0 out of 5.0 by camping4fun excellent location, pricey breakfast
Good place for gathering people from many locations, arriving by car and air. Many restaurants and services nearby. Amazingly, the constant airplanes taking off and landing did not disturb. Clean and comfortable. Breakfast buffet was extensive and good but more than required and pricey. To order individual items was also pricey such that the buffet seemed a better value.....if only one could or wanted to eat that much.
May 20, 2013
Rated 5.0 out of 5.0 by Alberta1 QuickStopover
Just an overnight stay without meals on this visit. Easy check in, comfortable, clean room. Service of shuttle to and from airport was fine.
May 19, 2013
Rated 4.0 out of 5.0 by mikec1234 Return Visit
Been many times, enjoyed every stay, employees friendly, always love holiday inn
May 18, 2013
Rated 3.0 out of 5.0 by TOm60000 BREAKFAST VERY LACKING
HOTEL WAS GOOD SERVICE WAS GOOD STAFF WAS GOOD ,BUT MOST HOTELS OFFER FREE BREAKFAST THESE DAYS BUT THIS HOTEL DIDN'T AND TO MAKE MATTERS WORSE WE DECIDED TO HAVE THE PAY FOR BREAKFAST BUFFET THAT WAS VERY LACKING IN VERIETY AND THE COST OF 50 DOLLARS WAS WAY EXCESSIVE,FOR WHAT THERE WAS, WOULD USE HOTEL AGAIN MAYBE BUT WILL LOOK NEARBY FOR BETTER VALUE HOTEL WICH THERE ARE A LOT OF IN THIS AREA.
May 18, 2013
Rated 4.0 out of 5.0 by MrMrsEllbee Airport View
Love the airport view, especially @ night. Comfortable bed & quiet. Servers in lounge & restaurant are top notch. Best swimming pools at any hotel. Problem with Priority Point Rewards. Always have to request through Priority Club, the proper assignment of points per stay. This hotel is highly recommended.
May 17, 2013
Rated 4.0 out of 5.0 by Mimi566 Friendly staff and great rate for park, stay and fly.
The room was spacious and modern. The bedding was lovely and we had a really quiet room which was important as we had an early flight the next morning. My husband liked the heated tile floor in the bathroom. Only thing was there was no continental breakfast and we assumed there would be for a place that promoted park, stay and fly. So we went to the airport hungry.
The staff was very friendly and we got a great rate, so I would return.
May 17, 2013
Rated 4.0 out of 5.0 by Quiet Great but missed the refrigerator!
This was a lovely and comfortable hotel. The only thing missing was the small refrigerator that the website said would be in the room. My GPS went in circles in this airport area, perhaps because of airport radar, so I had trouble finding the hotel.
May 17, 2013
Rated 4.0 out of 5.0 by CSjm Great experience
I have stayed at this hotel many times!
Always friendly & helpful staff.
Recently After checkout I forgot 2 items - when I called to report what I had done the staff were helpful. When I returned the housekeeper was very friendly & happily met me in the lobby to give me my forgotten items.
My only issue with my recent stay was that the pool was quite chilly & I was not able to enjoy it. Normally the pool is at a comfortable temperature.
Also the breakfast buffet was ok - it wasn't very busy & food in the sections looked like it had been sitting there for quite a while.
May 15, 2013
Rated 5.0 out of 5.0 by Patou Great gym!
I spend a nice time at Holiday Inn Toronto Airport.
Shuttle from the aiport to the hotel without any problem.
Recognition for priority club, they have also an event for members every Thursday. Really cool.
The gym is really great.
May 15, 2013
Rated 4.0 out of 5.0 by boomber72 One night stay
wanted something near the airport as the flight is 10am the next day. front desk was helpful, check-in was fast. love the hassle-free transport to the airport provided by the hotel. driver was professional, asked for which airline and destination and guide you to the right terminals to stop. help with the luggages, love the young man being so helpful. I have stayed in various airport hotels before from Sheraton, Hilton and the rest.....so was not expecting much. Overall, an unexpected pleasant stay
May 14, 2013
Rated 2.0 out of 5.0 by jaycee22 Not the way to start a holiday
This stay was both good and bad. The bad was being stuck in the elevator upon arrival for over 1 hour. Whereas the alarm bell rang any voice exchange with hotel staff on the intercom in the elevator was not possible. It took over 20mins before anyone located where we stuck and almost a hour before we got out of the elevator. Once out of the elevator the staff were very accomodating, offering a free meal in the dining room. In light of his experience I didn't fill in all of the above general questions. Gladly early the following morning we had no problem with the elevator and left for a very enjoyable holiday. Knowing that these things happen any further use of Holiday Inns will not be hampered. However it was not the best stay we have experienced over the years, but probably the most memorable.
May 14, 2013
Rated 4.0 out of 5.0 by GrannyDee49 Pleasent
The bed was ok.
The staff should be a little more knowledgeable about Fire Safety and procedures. A little confusing when the fire alarm went last week.
May 14, 2013
Rated 4.0 out of 5.0 by rick0909 Great Stay
My wife and I stayed here for one night enroute to Curacao, NA. It's a great place and a very clean place. The charge to leave our car for two weeks was quite reasonable. We will stay there again.
May 10, 2013
Rated 2.0 out of 5.0 by bartmannc5 ROOMS NEED UPDATING AND STAFF SHOULD BE MORE RESPONSIVE
I try to be lenient when reviewing hotel chains that I frequent but I was very disappointed with this hotel to the point of checking out early and relocating to a different hotel. First, the staff seemed very reluctant to look for and/or offer an room upgrade. Then, the room they assigned me still had someone in it. If they would have been in their room they would have seen me coming unannounced through their room. I went back down stairs and advised the staff, who again seemed non-chalant!!!!!!!!!!!!!!! I got to my room and it was pretty much the way I remember the decor about 8-10 years ago except for the flat screen TV. The climate system is out dated as well as the overall room. The bathroom is extremely small. The restaurant has decent food and service. I would recommend this hotel only as a last resort.
May 9, 2013
Rated 4.0 out of 5.0 by Pickwik Quite and Relaxing
My first stay was one night six months ago. I recently stayed 3 nights at this motel with a great price and good service. My room had one king bed, an office chair and desk for a computer. It was quiet and relaxing. The breakfast was tasty but a little sparse. No regrets. I recommend this motel.
May 4, 2013
Rated 4.0 out of 5.0 by cetkara Cetin
Good hub in case you want to be close to Airport and International center, there are couple of nice restaurant and bars around, far from downtown around 25 min but good reach from highways...Hotel provides parking lot, reasonably good gym, pool
April 28, 2013
Rated 5.0 out of 5.0 by Franniepants60 very convenient
Convenient shuttle service from the airport and then back the next morning for our connecting flight. Loved the king size bed. Not crazy about the short but very fat pillows. Nabob coffee in the room was pretty good. Great shower. We arrived around 11pm so we could only get food from a very small menu at the bar. Not much choice but we understand that because it was late. The staff is very courteous friendly and helpful. A nice stay.
April 27, 2013
Rated 4.0 out of 5.0 by Casey47 Bathroom
One thing that we did not like about our room was that there was no fan in the bathroom. Also, the room was not totally clean when we entered. There were food crumbs on the luggage rack.
April 26, 2013
Rated 4.0 out of 5.0 by Klondike Morning coffee
Overall the hotel was very good. One problem was the morning coffee. A sign in the lobby said that morning coffee would be available till 8:00am. On two mornings that I went for coffee at 7:40am, the coffee pots were empty and several other guests were standing in the coffee area with empty cups. When I got coffee earlier on other mornings, it was quite good.
April 23, 2013
Rated 4.0 out of 5.0 by ja61 lovely room
The room was lovely, beds very comfortable.
Our only concern was that the service in the restaurant for supper was very slow. However, the lunch and breakfast buffets were excellent.
April 19, 2013
Rated 5.0 out of 5.0 by Jenni867 Quick overnighter
We took the shuttle from TO Airport and stayed only five hrs, got a quick sleep and hopped onto another flight. The beds were comfy, room nice and clean, lots of tv channels, either firm or soft pillows, and a complimenary coffee bar in the morning while we waited for the shuttle back to the airport. We'll stay here again in a heart beat!
April 17, 2013
Rated 5.0 out of 5.0 by Icbysue Loved my night
I slept well with no noise from the airport. I loved my room, which included free TV to watch. I Loved the salt water pool, jacuzzi and the sauna. Free parking, room upgrade + 20% off at restaurant because of my priority club platinum status. I had a salad with shrimp in the restaurant which I enjoyed. I gave 4 out of 5 for staff and service because the pool was closed a few mins early and I wanted to have a short jacuzzi before 10pm. I went to the desk and by then my time was up and by then it was 10pm. I also enjoyed the view of the airport. I talked with a person from West Jet and I would like to say hello:)
April 15, 2013
Rated 5.0 out of 5.0 by ChrisandDave Home Away From Home + Great Service!
Stay at the Toronto Airport Holiday Inn if you want to feel wanted & well looked after! Just stayed there for a three-day trade show & what was really noticeable was the friendly staff & excellent service.
For the first time, we opted to dine in the restaurant on a Saturday night & we were blown away by the waiter, Tony, who looked after us with class & style. The food was very good but the attention to detail & the communication with staff was excellent.
Our room was comfortable, clean & roomy enough for all our belongings. The beds are very comfortable.
We will be back!
April 15, 2013
Rated 1.0 out of 5.0 by Doc649 Person on front desk
This clerk was on phone call and made people wait. She eventually said to her person on the phone hold on ill be back in a minute.she was rude arrogant and I'd never return to this property as any management that keeps this type of service clerk is not listening to its customers. As a ambassador elite member I was not offered any water chips which at that time was a promo.She simply was a disaster.She sent my Driver to my upgrade room and sent me to his room. Just a disaster from start to finish. One person ruining what people work hard to make.
April 14, 2013
Rated 5.0 out of 5.0 by Tourneymom BEST Service from start to finish
I was totally impressed with the superior service I received while staying at the Holiday inn Select with our hockey team. From the moment I called to ask about group reservations (Bevan and Jennifer) our team Contact (Naomi) until our final check out we were treated like royalty. it is obvious this hotel is vastly experienced at handling large groups who may have multiple special requests. The rooms were spacious and very clean, beds comfy and although near the airport I did not hear any air traffic. I hope that I am able to stay there again soon, we should all feel like royalty at least once in a while. Thank you HI staff we had a most wonderful stay.
March 30, 2013
Rated 5.0 out of 5.0 by Jomo Best Service
We always stay at this hotel before flying out to our destination. We always have fabulous service, especially from Kathy D at the front desk, she is wonderful.
March 29, 2013
Rated 1.0 out of 5.0 by Gotnosleepthere Rude employees and Loud outside noise
I understand that there is snow in Canada and that it needs to be cleared from time to time, but when a backhoe is used and is using its big front bucket to scrape across concrete and then have the backup horn beep beep beeping until 2am, it is very ridiculous. I called the front desk for two nights to explain that I was getting no rest because of the noise and their only response was, "we have to do it when the parking lot is not busy". Also we asked the concierge if he could recommend some good restaurants in the area and 2 separate people told us that the hotel restaurant was good. When we said, can you give us other options; they were rude and just started throwing out names without any detail. I will find another place next time I am in town for business and my colleagues that were with me will as well.
March 28, 2013
Rated 5.0 out of 5.0 by CharleneP comfortable bed and room
We have been going to Holiday Inn Select on occasions for almost 35 years. It is a wonderful place to stay. Love the rooms and love the pool and whirlpool. Great bar and restaurant. Staff for the majority of times have been excellent.
March 27, 2013