Rated 3.9 out of 5 by 105
Rated 5.0 out of 5.0 by ............... Get Away
Was made to feel very comfortable at the Holiday Inn Toronto Airport East. Naman is very professional and courteous. He should be commended; represents the hotel very well!
July 11, 2014
Rated 5.0 out of 5.0 Comfortable bed and great service
I am very pleased to stay at this Hotel. Everything was excellent.
July 9, 2014
Rated 5.0 out of 5.0 by Scharette Always accommodating & Friendly Staff
I really enjoy staying at this location, I cannot say enough good things about the staff at this hotel. They are always so pleasant to deal with, friendly and accommodating in reasonable requests (eg for a specific room etc).
I also enjoy the fact that they have a restaurant attached to the hotel that has my favorite meal ever and every time I stay here I eat at Perkins to get my "kickin chicken" it is one of my all time favorites to that is just the icing on the cake so to speak in staying at this hotel.
Convenient location, very friendly staff, clean and comfortable rooms with the air conditioning/heating controls in each room, which is so much better because you can adjust to how you feel rather than having the temperature control done by the hotel staff.
July 8, 2014
Rated 2.0 out of 5.0 by Gord0 Watch out for Parking Surcharges
This is a satisfactory hotel - a little dated but reasonably well updated. I was annoyed to find out that I would be charged extra for parking on an uncovered (but paved) surface as this sort of parking is usually provided without charge.
July 5, 2014
Rated 5.0 out of 5.0 by Pudsie52 Great hotel
Travelling for business have used this hotel two or three times. Always friendly and efficient.
July 4, 2014
Rated 5.0 out of 5.0 by classic59 Attractive rooms and good sleep
Overall the room was very nice and comfortable.
We found the washroom/shower area to be small and not comfortable for a room with 4 adults.
other than that is was a great stay.
July 2, 2014
Rated 4.0 out of 5.0 by Sandy_travels 10 Day Business Stay
All in all it was a comfortable stay. Very good value for the price point. The staff was very responsive and courteous. My room was clean and functional.
The housekeeping and front desk staff and service were outstanding and cheerfully accommodated my requests.
My only wish would be that the exercise room was more closely located to the main lobby. It is in a remote location of the hotel, and I did not feel safe exercising there as a single woman traveling alone.
Perkins restaurant room service and staff were prompt, and the cost for menu items was quite reasonable.
A special mention to the gift shop owner, Farouk. He was friendly, courteous and a great conversationalist. My daily interaction with him was a high point!
June 30, 2014
Rated 5.0 out of 5.0 by Duffy2 Great airport hotel
All we could ask in an airport hotel.
Friendly Manager who went out of his way to help us and see we had a good stay. ALL staff were friendly.
The restaurant is convenient and more than adequate.
Our room was clean and up to date.
June 26, 2014
Rated 5.0 out of 5.0 by Classy65 Overnight stay
My husband and I were impressed with the room which had a King size bed and it was very comfortable and clean, as well as the bathroom. I thought I wouldn't get much sleep because of the air planes going over the hotel, but I was surprised and slept well. When leaving with a large suitcase in the morning, I had a bit of trouble since I use a cane as well, and was really surprised when a cleaning staff member grabbed my suitcase and brought it out for me. That was especially kind of him and It was greatly appreciated ! The air conditioner was very quiet which is also a Plus!
June 24, 2014
Rated 5.0 out of 5.0 by building2296 Friendly and responsive staff
This hotel provides a great stay for rewards members is responsive to your needs and definitely value for the cost.
June 17, 2014
Rated 5.0 out of 5.0 by Guelph1234 Convenient to Airport
Rooms clean and comfortable. Staff friendly and helpful. Close to airport, timely shuttle service and use of parking for auto.
June 15, 2014
Rated 5.0 out of 5.0 by LC@LIV Clean and quiet
I appreciated the free parking for the night. The H. Inn down the road would not give me free parking for the night even though I am a gold member and was platnum. This one gave me free parking, so this one will continue to get my business.
May 31, 2014
Rated 4.0 out of 5.0 by Amphibious Incredible Front Desk Staff, Reservation Insecurities
My review may show up as 5 stars, but that is not the rating I can honestly give the hotel as a business. While my experience DURING my stay was of said quality, I had booked my hotel rooms 10 months in advance of my stay, and was told 6 months after booking that the hotel was overbooked and I was being relocated. What bothered me about this was the fact that I was not contacted until 6 months after I had made my reservation - if the hotel overbooked, I would have appreciated being informed sooner than when all surrounding hotel options were long sold out.
After declining the offer to be moved, I was called back and told there were rooms with a single King bed available. Upon our arrival, I was pleasantly surprised to find that the staff at the front desk provided us with the double (2 Queens) I had originally reserved. It worked out in the end, and the stay was top notch because of the excellent room size, and the amazing staff. But the four months leading up to my stay were very stressful, as I never felt confident that my rooms were secure.
Bathrooms are tiny, and ours did not have locks. But other than that, everything was top notch!
May 31, 2014
Rated 1.0 out of 5.0 by Daryl.S. From Good to Terrible
I am a semi-frequent guest who stays at local hotels every year for a convention weekend at the end of every May. "Holiday Inn® Toronto-Airport East" has been a favored Hotel these past couple years. However, myself and two guests were staying in a room this past May assured we'd be given a cot for adequate sleeping space at no extra charge. Upon arrival we were informed we'd have to pay extra for something we were already promised. This left us forced to uncomfortably share one bed not fit for the three people in it. There was only 1 bed in the room and no pull-out couch.
Secondly, upon check-out we were informed the Hotel's policy will be changing strictly for the Anime North weekend for next year and that a 'non-refundable $150 deposit MUST be payed before the reservation can be made.' As a returning customer, and as someone who has never caused any issues for the hotel, myself and other guests feel as if we are being punished for no adequately explained reason. We understand if a deposit must be made but making it non-refundable is absolutely ridiculous. There are many circumstances that legitimately prevent people from being able to attend on a reservation date. From not being able to receive a ticket for an event in time, to personal issues that interfere with the reservation date. Why suddenly are we being punished if we can still inform the hotel months in advance if we'll be able to still take the room?
The services, management and some of the staff are turning this weekend event we look forward to every year into an unnecessarily costly, strict, and unprofessional experience. If the rules and policies are going to continue to penalize those who do nothing wrong you can easily expect we will not be returning to the hotel in the future. Reservations have already been made elsewhere and we will be staying there instead of the Holiday Inn for future Anime North weekends.
Your former customer,
May 30, 2014
Rated 5.0 out of 5.0 by kikispal Best Value For the Money
Lots of amenities included. Clean and comfortable stay. Close to restaurants and within walking distance of the congress centre. Friendly staff and easy access to the pancakes at Perkins. Was very happy with our stay!!!
May 30, 2014
Rated 5.0 out of 5.0 by Raynun Very comfortable
Close to the airport
Excellent family dining restaurant
May 28, 2014
Rated 4.0 out of 5.0 by Ann123456 Great hotel near Pearson Airport
Whenever I travel to Toronto, and need to stay at the airport, the Holiday Inn Airport East, is the hotel I like to stay at. Staff at the desk are always very helpful. The hotel is clean, room is confortable and the WIFI works very well.
May 19, 2014
Rated 5.0 out of 5.0 by JGZWu JGZW
Great experience here. Room is spacious and breakfast is great.
May 18, 2014
Rated 3.0 out of 5.0 by DerekR HI Toronto airport
Under the flight path so noisy until after about 11pm. Biggest complaint was that the restraurant charges just five cent less for hot water than coffee!
April 21, 2014
Rated 3.0 out of 5.0 by Baboo 44-40 Beds
The king bed we had was worn out, sagging in the middle. Its time to get new beds!!
Could not get into the building at the side door with room key, had to walk around to the front to get in.
April 21, 2014
Rated 5.0 out of 5.0 by Reaner Comfortable and great service
Always enjoy our stay at Holiday InnExpess. Thank you
April 1, 2014
Rated 5.0 out of 5.0 by lisa&randy great night
this was the first time staying at the hotel but well not be the last we found everything to be just what we wanted
March 30, 2014
Rated 5.0 out of 5.0 by Lope86 Convenient location
We decided this time we travelled to stay over the night before our flight and the night we arrived. We have a 3 hour bus ride to our home from the airport so this decision was a good one. We found the Holiday Inn East to be convenient (loved the inside entrance to Perkins!), very clean and a fair price considering the location.......we will definitely stay again
March 14, 2014
Rated 5.0 out of 5.0 by Chevyxtc Excellent Hotel
We thoroughly enjoyed our stay here and would highly recommend it to anyone. The front desk staff were fantastic, very quick and efficient service getting checked in....we will definitely stay here again when in Toronto.
March 7, 2014
Rated 3.0 out of 5.0 by Diver116 Noisiest Airport hotel I've ever experienced
The title says it all... never again. Very poor sound proofing. Hotel layout is odd. Rooms comfy and clean however.
March 3, 2014
Rated 4.0 out of 5.0 by DENIS THE MENACE good stay; courteous staff
I HAVE BEEN THERE BEFORE & WILL COME BACK AGAIN. IT IS VERY CONVENIENT & EASY TO FIND.
March 2, 2014
Rated 2.0 out of 5.0 Mislead
When I made the reservation I specifically asked if there was underground parking and was told there was when in fact there wasn't. I wasn't happy to leave my car outside for 8 days. When I asked about a box breakfast because we were leaving before breakfast was available I was told no. And I was not offered any rate reduction. The room was too hot and I couldn't get the temperature to go down. I will not be staying here again when there are so many other hotels to choose from at the same price.
February 15, 2014
Rated 5.0 out of 5.0 by Nik71 Repeat visitor
The 2 main things I love about this hotel are the very friendly and efficient staff and the clean modern décor of the rooms. I have stayed here several times and each time was great. They also have the typical airport hotel features like leave your car and an airport shuttle. This trip I considered a hotel closer to the airport but my first two "likes" above won me over again. The shuttle is only about 15 minutes anyways, not that bad.
February 14, 2014
Rated 3.0 out of 5.0 by Bill453 comfortable bed overall decor quite old
The bed was comfortable and the staff very helpful and friendly. It's just an older hotel in need of renovation. For a one night stay it worked fine
February 11, 2014
Rated 2.0 out of 5.0 by Murf67 Disappointed in front line staff
Our flight was late getting in and I had a reservation at a car rental five minutes from the hotel. We took the hotel shuttle to the hotel and the driver was really nice and offered to drive us to the car rental however we had to ask at the front desk. The lady in charge at the front desk was rude to say the least she told the driver he wasn't allowed to drive us and we had to take a cab. Thanks for nothing.
February 9, 2014