Rated 3.9 out of 5 by 80
Rated 1.0 out of 5.0 by roadglider29 Poor Service
There seem to be literally a hundred hotels around the Toronto Airport. I selected this one as it had a bar and restaurant on site. Should have been simpler than going out. The restaurant service was OK, but the setting was very uncomfortable. It was basically empty and the waiter chose to discuss the headline news with me in broken English. It was distracting and uncomfortable because I didn't know what I was agreeing with him on. The bar was much worse. Again, basically empty, but the waitress, even after getting the order incorrectly spent all of her time on her phone or with her group of friends at the side of the bar. I think even the kitchen found this to be an issue. It was a chore for her to do anything other than talk on the phone or with her friends. But as I said, there are 99 more hotels to try on the next trip.
April 22, 2014
Rated 3.0 out of 5.0 by Stevemontreal Overpriced for a faded property
Rooms and hallways needs a refreshing. Very overpriced compared to other hotels in that area. Frozen breakfast, bitter coffee, no real service.
Will not return, the area offers much better alternatives.
March 30, 2014
Rated 2.0 out of 5.0 by RJ 1967 POOR
I want to make sure this is taken the right way. I do understand there was a major storm and they were doing their best.
I waited over 1hr for the shuttle from the airport, once in the shuttle we went off the road and was stranded for about another 45 mins waiting for a tow truck. When telling this to the front desk and trying to find a manager to maybe give us something like we are sorry, nothing. "not impressed." This being said I found the rate very high I know it was last minute. but I never pay this much for a rate during the week.
Also breakfast start at 6:30am I understand and I had to take the shuttle to the airport at 6:30 so I go at 6:15 to see if I could at least get a coffee and the Manager walks out with a coffee in his hands, but tells me that I have to wait as they are not ready yet.
You can check my records you never here from me, I am always impressed with all services and all the people where I have stayed. But you can be sure I will sleep in the airport next time if I have to stay at this Holiday Inn.
March 17, 2014
Rated 5.0 out of 5.0 by theerikroq Best for breakfast!
Best for breakfast ! Awesome options for breakfast with the 20 dollar voucher included in the rate. Steak and eggs is a staple favourite!
February 3, 2014
Rated 5.0 out of 5.0 by Helen B EXCELENT PLACE TO STAY
Been staying at this hotel now for about 10 years. Always made welcome. The staff is way beyond the best. I love to deal with all of them. But feel Carolyn and Daniel are the best. I always feel I have made friends with them and they go the extra step to help. I will keep going here. And I have also recommended this hotel to all of my friends. Can not give a negative.. Helen
February 2, 2014
Rated 5.0 out of 5.0 by Zac44107 Successful business meeting
My stay included reserving a small conference room on the first floor for a business meeting. It was set up ahead of my arrival and plenty of staff in the area for questions and needs during a successful meeting.
February 1, 2014
Rated 5.0 out of 5.0 by Brian1414 Great place to get out of the snow
I came to Toronto early for a meeting due to a snow storm. The Holiday Inn was perfectly located. The staff were excellent both at the desk and restaurant. The executive room was great to do work and comfortable.
I am glad I made this choice!
January 28, 2014
Rated 5.0 out of 5.0 by Frogie Comfortable bed and lots of room.
Excellent value for the money. Loved the free parking while away. Warm reception from the staff person. Always pleasant to deal with.
January 17, 2014
Rated 3.0 out of 5.0 by gordo007 strong smell of smoke in hallway
I know this is supposed to be a non smoking facility but there was definitely smoke in the hallway. We were on the ground floor. Everything was great except for the smell of smoke. You need some cameras or monitors in the hallways so people who don't smoke in their rooms don't smoke in the hallway.
The restaurant is a little difficult to find, we ended up eating in the bar because we didn't go far enough to the restaurant. Food was good.
January 17, 2014
Rated 4.0 out of 5.0 by rustyhook As expected
I travel a lot for work so hard to get excited about another hotel stay. This stay was as expected. Key points that bed was comfortable, room was clean and it was quiet. The hotel is starting to look like it needs some updating - parking lot could use repaving, room ceiling has had considerable dmg (water?) in past and repainted rather than retextured so repairs evident where texture missing, few things behind bar in lounge showing some repair patches etc. But as I said it was clean, quiet and comfortable and fair value for the price with helpful friendly staff at front desk both at check in and out. Not much in walking distance but lounge was open until 12 with cold beer on tap and again friendly staff there to help.
December 7, 2013
Rated 5.0 out of 5.0 by jivvie Better than expected
Stayed for one night and am extrememly pleased with the value offered at this hotel. Clean, fresh room and very helpful staff. Will definitely stay there again without hesitation.
November 25, 2013
Rated 4.0 out of 5.0 by tp1943 dining room -- breakfast buffet
Dining room staff were over the top. Quality of food and presentation terrific.
Unfortunately there were some rude and selfish guests who
disrupted sleep most of the night. The pitfall of a Saturday night
November 20, 2013
Rated 3.0 out of 5.0 by Mardi59 Comfortable bed, quiet clean room
I enjoyed my stay, just one night, the hotel was quiet., and clean. the Bed was GREAT, and the few things that did not work did not matter. The bath drain did not function so I missed my bath!! and the number of channels that were on the laminated card, only about half of them worked.
November 18, 2013
Rated 5.0 out of 5.0 by TravelGuy83 Excellent place to stay
I pretty much live on the road and have stayed in many hotels. By far this is one of the best places I've been. Helpful friendly staff, clean rooms and quick shuttle service, anyone traveling to this area should stay here.
November 7, 2013
Rated 2.0 out of 5.0 by abbot party service
The worst hotel experience this year.
Staff... what staff?
Service... what service?
The best thing to do about this experience is to write it down as an experience to forget
2 supporting facts:
- Vending machines sold out during my whole stay. No replenishment
- Weding party took over hotels in the early hours of a Sat night. Hotel unable and unwilling to do anything.
If you ever wondered where the sticks are... here it is. Now avoid it!
November 6, 2013
Rated 2.0 out of 5.0 by LoriH67 Reserved non smoking
I had reserved a non smoking room and was put in a smoking room. I had booked my room 3 days prior.
October 28, 2013
Rated 2.0 out of 5.0 by Bobthebear if overheated rooms and lumpy pillows are cup of tea, then this is the place for you
The room was unbearably hot, never below 77 degrees in spite of outside temperatures in the 40s. And the pillows, in spite of being labeled firm and soft, were just different gradients of hard and harder. And lumpy to boot.
October 27, 2013
Rated 4.0 out of 5.0 by NewHeartGuy Great business trip
Had a four day stay and the rooms were amazing, clean bright and comfortable. Overall was quiet but there was a wedding on the weekend that was a little rowdy but did not spill over. I was not on that floor and it was pretty much all together.
The only thing that did annoy me was the out of service ice machines the first night, had to hunt to get one that was working and that was a Wednesday night. I look forward to the next visit to this hotel and when we get booked at our next Holiday Inn Express
October 15, 2013
Rated 5.0 out of 5.0 by jb5510 Great Hotel with great staff
Overall this is a Holiday Inn. They are consistent and typically comfortable,
What makes this a good Holiday Inn is the staff. The front desk staff and the breakfast staff are great. The rooms are comfortable and they upgraded with new Samsung flat screens,
I am here 3 or 4 times a year for 0ne to two weeks at a time. I have thought about trying other places but always end up here.
October 2, 2013
Rated 5.0 out of 5.0 by remarkable Very Nice Hotel A++++
I stayed at his hotel for almost 2 months and didn't want to leave. I was in the area for business and this hotel is very close to 401. The bed was very comfortable and the rooms were always clean. There is great shopping in the area and several restaurants. The staff is great and the manager at the time had to be the nicest that I have ever met. The staff always checked on me to make sure that everything was fine and if I needed anything. This hotel should be a 3 1/2 star due to the cleanliness and hospitality from the staff. I have went as far as trying to contact the corporate headquarters to let them know how satisfied I am.
October 1, 2013
Rated 4.0 out of 5.0 by Nana4three Quite Satisfied
My Husband and I stayed at this Holiday Inn on the evening of September 21st 2013. There were heavy rains that day .
When we checked in we noticed that the room was very clean.
After a short length of time we noticed a small water leak.
I went to the front desk and the matter was resolved right away.
We were given another room which was again very clean ,the staff were very polite and very helpful.
Breakfast was also very good...we would stay at this Holiday Inn again . We were there from out of town for a wedding and we were quite satisfied with the service.
September 25, 2013
Rated 4.0 out of 5.0 by JoeyTheTooth What you would expect for a HolidayInn
Overall god service and clean hotel. Nothing extraordinary. Restaurant service was little slow.
September 19, 2013
Rated 5.0 out of 5.0 by noname88 Clean and updated
I recently stayed here while in Mississauga for a wedding at a nearby banquet hall. The front desk staff were friendly and knowledgeable of the area. The hotel was well kept and updated, rooms were clean and comfortable. Free parking was a plus. Hotel was located conveniently to Mississauga Grand Banquet Hall, shopping and food.
September 17, 2013
Rated 2.0 out of 5.0 by Thess Little Pleasures
I have stayed in a number of Holiday Inn Hotels. Some are good enough to be recommended to family members and friends.
However, this place i just stayed in was disappointing.
a) For the amount of money i paid to stay for a few hours, a bottle of water bottle is not even complimentary included to make the guest feel better. For that amount, the guest should be able to drink the water bottle in the room without the obligation to pay. It is just too cheap. These little pleasures should be considered in thoughts for us to feel comfortable and wanting to come back.
b) Secondly, the door in our closet was so hard to open so much so that we chose not to use it.
c) I have seen a lot of friendlier front staff but not yours. That area should be improved.
September 12, 2013
Rated 5.0 out of 5.0 by Danny35 Amazing hotel
I really like to stay more hotel i feel like this is my room but it was amazing hotel and it make me feel comfortable.
i hope ill come back hotel next time maybe for my birthday is coming up :)
September 11, 2013
Rated 3.0 out of 5.0 by Mtl514 Communication
Called on the phone to make reservations and the lady said there was free continental breakfast but there wasnt, we had to pay, the room was small and no extra bed was provided, only if we switched rooms they would give us a rollaway....we booked for 2nights but only stayed for one because we were discouraged at all the miscommunication going on.
September 3, 2013
Rated 1.0 out of 5.0 by VM25 Most terrible Holiday Inn
I stay at Holiday Inn all the time and I'm usually happy with them. This one needs major renovation! The bedroom was dirty, the room service food was not good at all and the service was horrible. The only positive was breakfast, with the staff only, very friendly. The breakfast buffet quality was really bad like the rest of that hotel. There are other Holiday inns in the area, pick another one!
August 31, 2013
Rated 4.0 out of 5.0 by kkam54 Good for short stay.
Typical breakfast, good service but sometimes they forget what you ordered. Problems with elevator, you have to wait too long or it goes in unexpected direction. Vacuum cleaners probably out of order, towels clean and changed frequently.
August 30, 2013
Rated 5.0 out of 5.0 by Liam36 Easy Access to and From
This property is easy to find, easy to access from busy roadways, and is conveniently located with respect to my being able to access the businesses I visit nearby. During my stay, temps were in the high 30s (C), so the efficiency of the air conditioning was much appreciated.
July 22, 2013
Rated 2.0 out of 5.0 by Hordesmom Not up to Hi Express Standards
We had stayed the week previous and although not outstanding the room was clean I cannot say the the same about this stay when we returned from our vacation. Although we checked in very late for a guaranteed reservation the room had not been thoroughly cleaned. All they did from previous guest was change the towels and soap. The sink, counters and floor were dirty with hair all over and coffee stains. The bed not sure if sheets had been changed as there was long black hair on them and I am a blonde.
Will not stay here again.
July 11, 2013