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Rated 4.2 out of 5 by 288 reviewers.
Rated 4.0 out of 5.0 by Yorkdale HI continues Excellence! This is our favourite hotel in Toronto. We have been coming here for many years and with one isolated exception have experienced excellent service, rooms and amenities. That exception was several years ago in the form of a rude counterperson who was a trainee - thankful we have not encountered that person since. Other than that, the staff are exceptionally well-trained, competent, friendly and helpful. The hotel itself is maintained in excellent condition and personal touches are the rule. Excellent hotel and value for money! July 23, 2013
Rated 4.0 out of 5.0 by nice hotel 10/10 would come backffffffffffffffffffffffffffffffffffffffffff July 18, 2013
Rated 5.0 out of 5.0 by A Great and Convenient Place to Stay Our stay was great... upgrades to the room a definite plus! It felt fresh and modern. The addition of the Keurig was a nice surprise as well as the wine glasses and bottle opener. Staff was friendly as usual and the front check-in clerk was helpful and ready to answer any questions. Conveniently located right beside the Yorkdale mall and subway. July 17, 2013
Rated 5.0 out of 5.0 by Great service This stay began by calling for our reservation. The person I spoke to could not have been more helpful and checkin was a breeze on our arrival.. Our room was great, comfortable and quiet. The rate was quite good and the location of the hotel is excellent. The front desk was helpful with directions to the subway and it was easy to use with no delays. Very courteous staff. This will be our go to place any time we go to Toronto. July 15, 2013
Rated 4.0 out of 5.0 by visit during storm and power outage...difficult stay no room lights or air dinner just cold food little accomodation July 15, 2013
Rated 5.0 out of 5.0 by Convenient location, good value, great bed Although they now charge $9 for parking and taxis at the gate and in the parking lot are the rudest I've ever encountered as a driver. Also, HI used to offer free coffee and tea in the morning. That's gone too. July 12, 2013
Rated 3.0 out of 5.0 Nice quiet stay as usual The atmosphere was calm and relaxing. Enjoyed my stay very much, except for one thing- the breakfast buffet. I decided to stay at this exact hotel for their breakfast buffet because it had been so good in the past. But on this particular stay I was not impressed at all. The cereal was stale and the french toast was rock hard. It was very disappointing. I ended up just eating the porridge and when I left I was not pleased that I had to pay so much money for just a bowl of porridge and a few glasses of juice, when I expected the best. July 9, 2013
Rated 5.0 out of 5.0 by Private and Comfortable My girlfriend and I spent a single night in this hotel, and we had a room on the top floor. There was no noise to speak of and we had a very comfortable sleep. The room and bathroom were very clean. It's also right across the street from the mall which is convient. Parking was charged separately July 4, 2013
Rated 5.0 out of 5.0 by Comfort with great service This last visit was my second stay at the Holiday Inn Yorkdale. Conveniently located close to the shopping mall and Yorkdale Metro Station. The rooms provided excellent comfort and suitable ammenities. The staff are friendly, exceedingly compitent and helpful. Great meals provided from the restaurant and I look forward to staying here again on my next visit to Toronto. July 4, 2013
Rated 5.0 out of 5.0 by Perfect place for aToronto visit We stayed for two nights and we are satisfied completely. As the name says, this is indeed a holiday inn. Ideal for travelling with kids as the hotel has an indoor swimming pool. My daughter enjoyed it very much after the sightseeing and shopping day. Parking is OK (for extra money) and the location is about 15 minutes drive to he downtown. Staff people are quite nice and helpful. Thanks for everything! July 1, 2013
Rated 5.0 out of 5.0 by 1st time and loved it The bed was very comfortable and rooms was very clean. The next day the room attendant had missed replacing coffee, and one phone call to the Front Desk had some up to my room very quickly. What impressed me the most was the follow up call from the desk to see if i had received my coffee. That was awesome service. Very friendly staff in the Lounge, where i had dinner both nights, and the food was very good along and again great service. June 26, 2013
Rated 5.0 out of 5.0 by Bed and rollaway very comfortable. As always, the friendliness of the front desk staff was truly remarkable. The room was clean and well stocked with towels, etc. We are never disappointed when we stay! It might be helpful to both the guest and the trainee, if the trainee was supervised directly when dealing with a guest. That way the trainee is less likely to give incorrect information -- inadvertently, of course. June 23, 2013
Rated 2.0 out of 5.0 by My neigbour's air conditioner I had stayed here before and was quite happy to return. The first night however I found it difficult to sleep as a 'machinery' noise kept me awake. I spoke to the desk man the next morning and asked for a change either in the room or the noise. That night I returned at 10 pm and found that nothing had changed. A technical person came to my room and told me it was my neighbour's air conditioner and there was nothing to be done. It was he said, not unusual. Ultimately I was able to get another room, a quiet room. But I found myself having to move at 11pm from one room to another to accomplish it. I had expected more. June 23, 2013
Rated 3.0 out of 5.0 by Noise problem We have stayed in this hotel quite a few times due to its good loction close to the Yorkdale Mall. Plus, the pool, the tennis and pingpong table are good for the kids. However, this hotel definitely has problems with dealing noisy guests - and they have a lot of those young people away from home, desparately trying to have a good time with lots of booze. It is always the same pattern - last time the noise came from a floor above us. You tell the reception, they send security - and the noise will return about 30 min later. Last time I told the reception that I would call the cops if they would not finally put an end to that. Solution: either put all of those young people in one tract or better let them sign what we had to sign at One King West: one warning for noise, the 2nd time you are out on the street - even if that is at 3 am. Believe me, once you have signed that, people are much more cautious because it means business! June 14, 2013
Rated 3.0 out of 5.0 by Unhappy Regular Customer Firstly, I checked in at 2130hrs and i was not given the room i requested, which is where i always stayed when i come to Toronto, i got to the front desk and the employee had a problem finding my room where i requested it, which was 12th floor East tower facing the Yorkdale mall. Secondly, i was placed on the 6th floor, and there were kids screaming and running around on the floor, which made it impossible to get some rest after my long drive.the kids were all associated with hockey and soccer teams. I was also charged for supper for my young son under the age of 12, when i thought "kids ate for free" Thirdly, and on more thin i have to complain about is the breakfast, WHAT HAPPENED TO THE STEAK BREAKFAST???? Myself and my kids do not enjoy eating at the buffet (breakfast) anymore because your cutbacks has taken away the very thing that made us appreciate eating your breakfast buffet, the replacement beef or whatever it's called, does not make for a classy joint anymore. i hope that your management could forget about the cutbacks and keep the customers happy at least for the price you're charging for the buffet anyway you asked so there it is June 14, 2013
Rated 5.0 out of 5.0 by Excellent Client Service !!! Excellent service, always ready to provide help, great buffet !!! June 7, 2013
Rated 5.0 out of 5.0 by Great Service The staff were fantastic, polite, helpful and professional. We would reccomend this hotel to all! June 7, 2013
Rated 3.0 out of 5.0 by Standards Level of service declining over time. Really behind the times in some arteas, old telivisions May 28, 2013
Rated 5.0 out of 5.0 by Absolutely Fantastic I could not have been happier with my stay. The staff were fantastic and incredibly efficient. The room was lovely and very well maintained, loved the food and drinks. The breakfast buffet and breakfast in bed were fantastic as well. Yorkdale shopping center is right next door. I'd stay again and recommend this location any time. May 25, 2013
Rated 5.0 out of 5.0 by nice room and comfortable bed Stayed here when my daughter got married may 2013. Staff very friendly, room was very clean and really enjoyed our stay. May 25, 2013
Rated 5.0 out of 5.0 by Thank You! Fantastic customer service; clean rooms; excellent location; great spot if you have kids! May 22, 2013
Rated 5.0 out of 5.0 by Expert Staff From check-in to check-out the staff was very professional and quick to respond to all my requests. This includes the restaurant staff, too. Good food & excellent service. I'll be back for sure. May 14, 2013
Rated 4.0 out of 5.0 by Facilities and discounts should have some kind of discounts and facilities for pilots who are in flight safety training, other than breakfast May 2, 2013
Rated 3.0 out of 5.0 by Fridge Ordered a king size bed room. Very surprised that I had to ask for a fridge and was charged $10/day for it. Seriously, have to ask for it and charged, hahahahahhaha, obviously its not the money. Expected that by ordering a king size bed and pay significantly higher then queen this kind of distresses should not come up. Staff and service was ok. Well, its first time when I experienced this, however I'm going to pay attention from now on and choose hotels that give me less headache and wasting time on things that are there by any "common sense". For sure, Holliday Inn, wont be on my first 3 hotels list anymore. Have a good day April 28, 2013
Rated 2.0 out of 5.0 by Good location but that is all I can recommend I recently stayed at this hotel for one night. it is a very large hotel with lots of parking. Check in was fairly easy and moved along quickly although there was a bit a line. Hotel lobby was clean. Our room was owever very small and crowded even with their just being the two of us. It had very poor natural light so even with all the lamps on it was dark in the room. The hallway carpets, room carpet, and wallpaper all seem dated and dark. The bathroom was very small and you had to step all the way in and then close the door before you could move. The door almost touched the toilet. Tub was also old and could do with a re-fit. There was no exhaust fan in the bathroom so after a shower it could not vent itself effectively. The beds were comfortable so that was a plus. We did have supper in the restaurant but we waited over an hour for a pizza that was not good at all I'm sorry to say. The restaurant is also in an open atrium so you are right next to the pool and children's play area. It was very noisy. I originally chose this hotel for its location and that is a plus if that is all you need. It is close to highway arteries and across the street from a large mall and subway station. I'm sorry but I cannot recommend this site. April 27, 2013
Rated 5.0 out of 5.0 by Holiday Inn Yorkdale lives up to expectations Once again a very enjoyable stay at your hotel! Great food, helpful staff and a comfortable, clean room. Thanks for your hospitality! April 21, 2013
Rated 5.0 out of 5.0 by Like coming home I stay at the Holiday Inn Yorkdale every spring for a workshop held at the hotel. It really is like coming home. The staff recognize me and my colleagues, and they welcome us back like old friends. The meeting facilities are excellent, which is why we keep coming back every year. I have stayed in both the East and West towers. The bathrooms in the East tower are very claustrophobic. The rooms in the West tower are better but ask for one that doesn't look out onto the pool/restaurant area if you want peace and quiet. Wireless internet access was spotty this year; maybe just due to the room I was staying in. The breakfast and lunch buffets are great. Dinner service can be very slow. During my latest visit, it took 40 minutes to get my appetizer. The snack options offered in the meeting room are great. I highly recommend this hotel for any business or vacation traveler. April 19, 2013
Rated 4.0 out of 5.0 by Comfortable Stay Hotel is nicely appointed. Too bad about the parking fee for hotel guests and access to hotel. A better discount on breakfast for teams would also be appreciated. April 19, 2013
Rated 4.0 out of 5.0 by Good location We stayed for 3 nights for meetings in Toronto. Walking distance to mall and Costco. Stay was good, restaurant and drink dispenser are expensive,did not use pool. Free Wi fi which you had to update every 24hrs. Extra charge for parking. April 17, 2013
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