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Rated 4.1 out of 5 by 112 reviewers.
Rated 5.0 out of 5.0 by Nice location The location is wonderful, the rooms are spacious, the staff very nice June 24, 2014
Rated 4.0 out of 5.0 by Security Hotel security was evident but, instead of patrolling the building, the officer sat in a chair DIRECTLY adjacent to our hotel room door. We would have traded a bit of privacy for a bit of security. June 24, 2014
Rated 5.0 out of 5.0 by GREAT I really enjoyed the cleanes of the hotel and the awesome customer service at the front desk. The manager was exceptional. They treated us like family. Will be staying at more holiday inns from now on! If your in the area this hotel is one of the nicest and it's close New York! Overall GREAT!!! June 23, 2014
Rated 5.0 out of 5.0 by Comfortable, Clean Room and Good Service Although the outside of the hotel may look a little old and in need of new lights for their green around the building stripped lights, once you walk into your room you will be delighted with a modern, comfortable room. The inside of the room, bed, pillows and amenities are as good as any 5 star National chain. This is clearly the best place to stay within miles. When this hotel is not available, I always worry on what I am going to have to settle for somewhere else. I can always count on a good stay at this hotel. Even the Front Desk staff seem much better and more friendly than in the past. Included breakfast buffet is also a plus. June 18, 2014
Rated 5.0 out of 5.0 by Great Staff. It is my place to stay when I go to Totowa area. the staff are highly professional and helpful. they are always make sure you feel at home. June 9, 2014
Rated 2.0 out of 5.0 by Poor Presentation The exterior was dingy and run down. Tiles in the bathroom were cracked and falling off. When leaving the cleaning staff said "you leaving?" We shook our heads and she said "good, now I can get that room done" to another cleaning staff member. June 8, 2014
Rated 5.0 out of 5.0 by Great Value This is the one of the most affordable places in the area, but it's still a very clean and decent place. The staff is friendly and accomodating. There is even a real gym on the bottom floor, not a tiny one-room fitness center with just a few machines. There are plenty of good restaurants within a short drive. June 5, 2014
Rated 5.0 out of 5.0 by Comfort A great experince. If I travel again I will stay at the Holiday Inn. June 3, 2014
Rated 4.0 out of 5.0 by business travel Front desk staff needs retraining when checking in priority members June 3, 2014
Rated 5.0 out of 5.0 by very accommodating Clean, accommodating and a friendly staff. Would recommend. June 2, 2014
Rated 4.0 out of 5.0 by Not bad Hotel is very calm accommodating to their students of a hotel June 2, 2014
Rated 5.0 out of 5.0 by Friendly Staff We stay at this hotel often. The staff always welcomes us and has our room ready for us. Having fresh cookies at night and a nice breakfast included for the morning adds to our enjoyment. May 28, 2014
Rated 1.0 out of 5.0 by Excellent helpful and friendly staff All staff at this hotel are great. Could not be more helpful. May 28, 2014
Rated 5.0 out of 5.0 by My stay My stay was quite enjoyable. Everyone that worked there was very kind and helpful. May 28, 2014
Rated 5.0 out of 5.0 by great services and great people Great beds and overall service a very great location May 18, 2014
Rated 5.0 out of 5.0 by Great sevice and great staff The staff is great and the rooms are cozy the location is very good May 12, 2014
Rated 5.0 out of 5.0 by Excellent staff and good handicap facilities The room was a handicap accessible room. The facilities were excellent. The shower was very easy to use. My wheelchair fit under the sink. The toilet was much too low but the hand rail helped greatly. The doorway access was very good. The door to the room was very difficult to use. The springs were set so heavy that both my wife and I had to open it together. Neither one of us could open it alone. she is also handicapped. The front desk people were excellent. The maid staff was also good. Room service was prompt and friendly. The food was fare and the menu was too "exotic" for the property. A list of plainer dishes ... turkey with mashed potatoes ... not something from a French restaurant. It could not be pulled off. Microwaved English muffins were terrible. Breakfast was scooped up from the buffet so we were subjected to old scrambled eggs. We had breakfast once. Overall, the food was adequate ... but we had delivery most of the time in later days. The restaurant was also not always available. Overall, the experience here was very good. The big difference was the staff and the handicap facilities. I would recommend this property to anyone coming to the area for a quality and affordable stay in a full service location. May 1, 2014
Rated 5.0 out of 5.0 by Staff and services are top notch. I stay in this Hotel twice a month. I definitely recommend this hotel. April 27, 2014
Rated 5.0 out of 5.0 by Beautiful Room with Great Bed & Roomy Bathroom Stayed on the fifth floor facing the river and enjoyed an impressive panoramic view through the full window wall. Extra drawers in closet and wide storage areas and chest of drawers made it easy to store everythin. April 26, 2014
Rated 5.0 out of 5.0 by Great People at this property All the employees that I interacted with here were great and fun to do business with. I just signed up a new customer in Paterson NJ and I will be using this hotel for my visits. April 26, 2014
Rated 4.0 out of 5.0 by Good Deal I like this Holiday Inn. The beds are great and the breakfast buffet has a nice variety of items. The staff was professional and friendly. Covered parking is a nice plus, but I wish the garage entrance had the height limit posted. I was glad the room had a fridge, but disappointed there was no microwave. April 14, 2014
Rated 5.0 out of 5.0 by Good Service Had a pleasant stay and will come back again. thank you. April 12, 2014
Rated 5.0 out of 5.0 by Super service from staff i stay for buisness many times at this location. The staff is outstanding, ready willing and able to get what ever is needed. its very clean and comfortable, and sleep quality is excellent. its a very good value,based on the location, close to all major Highways. April 8, 2014
Rated 3.0 out of 5.0 by Fair Service but I've had better When I made the reservations I notify the front desk person that it would be 4 adults. We made plans for that particular night because I was coming in for a sweet 16 party that was held in their banquet hall. When checking in, my reservations stated 1 adult. I paid and was charged for 4 adults with breakfast include. During the night we couldn't sleep because it sounded like a party was being held next door (mind you its a room). I could hear the manager screaming "YOU SPANISH PEOPLE NEED TO LEAVE" which I thought was rude for him to say being said that he is the manager. I felt offended and I wasn't even part of the noise. The next door, I was in with my daughter to enjoy our breakfast and the server is already charging me 12.95$ for the breakfast buffet. I couldn't even explain to him that I was comp. for breakfast. Than! I am being told by the front that my reservations only included 2 adults for the breakfast and that I would charged for the other two! Are you kidding me? I should of went to the IHOP down the highway! Never again will I return. They are in need of customer service trainings! April 2, 2014
Rated 5.0 out of 5.0 by Great Stay I was in town for business and my company booked Holiday Inn Totowa. The bed was very comfortable. That meant a lot after long days of work. The front desk personnel couldn't have been nicer. Always a smile and a friendly word. I can recommend this hotel for the bed alone, but the staff puts it over the top. March 26, 2014
Rated 5.0 out of 5.0 by Quiet and comfortable Stay there 4 days a week for the past 2 months no problem. March 26, 2014
Rated 5.0 out of 5.0 by Great stay for surrounding wedding venues We recently blocked several rooms for a wedding and I want to say that the hotel manager and his staff where very helpful with all the planning. We also had a breakfast the next morning which was also very nice and the staff was also very helpful. Would highly recommend this hotel for anyone having a wedding in the area. March 19, 2014
Rated 5.0 out of 5.0 by Another excellent experience Front desk staff and GM was friendly and helpful as usual; Joe at the bar was attentive and efficient as usual; Room was comfortable and clean; rapid check-in. Ate at the hotel bar all 3 nights and was happy with what I ordered. I'll be back in a couple weeks. March 18, 2014
Rated 5.0 out of 5.0 by Good place Staff excellent, room excellent and relaxing. I would advise anyone to stay there, but go out in evening somewhere else. Food in restaurant was good, but service was slow and terrible at restaurant and bar in evening. Excellent service at morning buffet. March 16, 2014
Rated 5.0 out of 5.0 by ENJOYABLE STAY! From the time I checked in until the time I checked out, the staff was so friendly and accommodating. My needs and comfort were very important to them. The room was comfortable and clean; the fitness room had enough equipment for a good work-out; the freebies were appreciated. I really enjoyed my stay and recommend this hotel to everyone. March 2, 2014
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