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Rated 4.2 out of 5 by 163 reviewers.
Rated 5.0 out of 5.0 by very accommodating Clean, accommodating and a friendly staff. Would recommend. June 2, 2014
Rated 4.0 out of 5.0 by Not bad Hotel is very calm accommodating to their students of a hotel June 2, 2014
Rated 5.0 out of 5.0 by Friendly Staff We stay at this hotel often. The staff always welcomes us and has our room ready for us. Having fresh cookies at night and a nice breakfast included for the morning adds to our enjoyment. May 28, 2014
Rated 1.0 out of 5.0 by Excellent helpful and friendly staff All staff at this hotel are great. Could not be more helpful. May 28, 2014
Rated 5.0 out of 5.0 by My stay My stay was quite enjoyable. Everyone that worked there was very kind and helpful. May 28, 2014
Rated 5.0 out of 5.0 by great services and great people Great beds and overall service a very great location May 18, 2014
Rated 5.0 out of 5.0 by Great sevice and great staff The staff is great and the rooms are cozy the location is very good May 12, 2014
Rated 5.0 out of 5.0 by Excellent staff and good handicap facilities The room was a handicap accessible room. The facilities were excellent. The shower was very easy to use. My wheelchair fit under the sink. The toilet was much too low but the hand rail helped greatly. The doorway access was very good. The door to the room was very difficult to use. The springs were set so heavy that both my wife and I had to open it together. Neither one of us could open it alone. she is also handicapped. The front desk people were excellent. The maid staff was also good. Room service was prompt and friendly. The food was fare and the menu was too "exotic" for the property. A list of plainer dishes ... turkey with mashed potatoes ... not something from a French restaurant. It could not be pulled off. Microwaved English muffins were terrible. Breakfast was scooped up from the buffet so we were subjected to old scrambled eggs. We had breakfast once. Overall, the food was adequate ... but we had delivery most of the time in later days. The restaurant was also not always available. Overall, the experience here was very good. The big difference was the staff and the handicap facilities. I would recommend this property to anyone coming to the area for a quality and affordable stay in a full service location. May 1, 2014
Rated 5.0 out of 5.0 by Staff and services are top notch. I stay in this Hotel twice a month. I definitely recommend this hotel. April 27, 2014
Rated 5.0 out of 5.0 by Beautiful Room with Great Bed & Roomy Bathroom Stayed on the fifth floor facing the river and enjoyed an impressive panoramic view through the full window wall. Extra drawers in closet and wide storage areas and chest of drawers made it easy to store everythin. April 26, 2014
Rated 5.0 out of 5.0 by Great People at this property All the employees that I interacted with here were great and fun to do business with. I just signed up a new customer in Paterson NJ and I will be using this hotel for my visits. April 26, 2014
Rated 4.0 out of 5.0 by Good Deal I like this Holiday Inn. The beds are great and the breakfast buffet has a nice variety of items. The staff was professional and friendly. Covered parking is a nice plus, but I wish the garage entrance had the height limit posted. I was glad the room had a fridge, but disappointed there was no microwave. April 14, 2014
Rated 5.0 out of 5.0 by Good Service Had a pleasant stay and will come back again. thank you. April 12, 2014
Rated 5.0 out of 5.0 by Super service from staff i stay for buisness many times at this location. The staff is outstanding, ready willing and able to get what ever is needed. its very clean and comfortable, and sleep quality is excellent. its a very good value,based on the location, close to all major Highways. April 8, 2014
Rated 3.0 out of 5.0 by Fair Service but I've had better When I made the reservations I notify the front desk person that it would be 4 adults. We made plans for that particular night because I was coming in for a sweet 16 party that was held in their banquet hall. When checking in, my reservations stated 1 adult. I paid and was charged for 4 adults with breakfast include. During the night we couldn't sleep because it sounded like a party was being held next door (mind you its a room). I could hear the manager screaming "YOU SPANISH PEOPLE NEED TO LEAVE" which I thought was rude for him to say being said that he is the manager. I felt offended and I wasn't even part of the noise. The next door, I was in with my daughter to enjoy our breakfast and the server is already charging me 12.95$ for the breakfast buffet. I couldn't even explain to him that I was comp. for breakfast. Than! I am being told by the front that my reservations only included 2 adults for the breakfast and that I would charged for the other two! Are you kidding me? I should of went to the IHOP down the highway! Never again will I return. They are in need of customer service trainings! April 2, 2014
Rated 5.0 out of 5.0 by Great Stay I was in town for business and my company booked Holiday Inn Totowa. The bed was very comfortable. That meant a lot after long days of work. The front desk personnel couldn't have been nicer. Always a smile and a friendly word. I can recommend this hotel for the bed alone, but the staff puts it over the top. March 26, 2014
Rated 5.0 out of 5.0 by Quiet and comfortable Stay there 4 days a week for the past 2 months no problem. March 26, 2014
Rated 5.0 out of 5.0 by Great stay for surrounding wedding venues We recently blocked several rooms for a wedding and I want to say that the hotel manager and his staff where very helpful with all the planning. We also had a breakfast the next morning which was also very nice and the staff was also very helpful. Would highly recommend this hotel for anyone having a wedding in the area. March 19, 2014
Rated 5.0 out of 5.0 by Another excellent experience Front desk staff and GM was friendly and helpful as usual; Joe at the bar was attentive and efficient as usual; Room was comfortable and clean; rapid check-in. Ate at the hotel bar all 3 nights and was happy with what I ordered. I'll be back in a couple weeks. March 18, 2014
Rated 5.0 out of 5.0 by Good place Staff excellent, room excellent and relaxing. I would advise anyone to stay there, but go out in evening somewhere else. Food in restaurant was good, but service was slow and terrible at restaurant and bar in evening. Excellent service at morning buffet. March 16, 2014
Rated 5.0 out of 5.0 by ENJOYABLE STAY! From the time I checked in until the time I checked out, the staff was so friendly and accommodating. My needs and comfort were very important to them. The room was comfortable and clean; the fitness room had enough equipment for a good work-out; the freebies were appreciated. I really enjoyed my stay and recommend this hotel to everyone. March 2, 2014
Rated 5.0 out of 5.0 by Great place to stay Everyone is nice and they try to make your stay as comfortable as possible.. February 28, 2014
Rated 3.0 out of 5.0 by Terrible Location Overall the hotel was average. My experience trying to get into the hotel was horrendous. I used the address that was given to me on my reservation. I drove by the hotel 4 times trying to find the entrance. About an hour later I made it into the hotel by driving through plaza parking lots. When I walked into the hotel the front desk attendant was on the phone and motioned for me to show my ID to check in. He checked me in and I waited until he was off the phone so I could explain my frustration. His response was that they have a different address for your GPS. All I can say is that would have been nice to know before I drove around for an hour! February 23, 2014
Rated 5.0 out of 5.0 by Consistently Excellent This hotel and its staff are consistently excellent and remains the best option in a 15-mile radius for this price. Location is extremely convenient to major highways and back roads. Check-in is fast. Room is clean and comfortable. Beds and linens are very good (new pillows recently). Free parking garage (big bonus on snowy/rainy/icy days!). On-site restaurant and full-service bar. This remains a very great and frequently used amenity for me as I am usually too tired to head out of the hotel after a long day at the office (especially in Winter). Lots of TV's and usually a barstool is always available. Joey at the Bar is great. Food is ~good~; some menu items are better than others. Favorites: Skirt steak, Pork Chops, Chicken Madeira, wings, nachos, burgers, quesadilla. If I had anything on my wish-list it would be to have a daily special for dinner... something not on the menu... just to have something different to choose from for us that dine at the restaurant nightly. I really wish you guys did pizza! Morning breakfast buffet is available, too. IHG Rewards members get daily free drink and breakfast coupons (breakfast coupon can be applied to dinner to save $3 off your ticket). I've stayed here dozens of trips (about 40 nights per year) over the last couple of years and this is the only place I stay and recommend. Great staff; big thanks to Mohan the GM and Joey the Bartender who make my business trips much more pleasant. February 10, 2014
Rated 5.0 out of 5.0 by Home away from Home !!!!!! What a gr8 service !!!! wonderful staff !!! always been very helpful and friendly. Nice rooms for the prices being charged. Staying almost continuously from September 2013 till date, every week Monday to Friday and will continue to stay for another few coming months !!!! Very CLEAN, QUITE!!! Lot of parking places, Wide variety of good food including Continental Breakfast. Convenient timings !!!! Excellent Stayed September 2013, traveled on business January 27, 2014
Rated 5.0 out of 5.0 by Holiday Inn, Totowa, NJ What a gr8 service !!!! wonderful staff !!! always been very helpful and friendly. Nice rooms for the prices being charged. Staying almost continuously from September 2013 till date, every week Monday to Friday and will continue to stay for another few coming months !!!! Very CLEAN, QUITE!!! Lot of parking places, Wide variety of good food including Continental Breakfast. Convenient timings !!!! Excellent Stayed September 2013 till December 2013, traveled on business January 3, 2014
Rated 3.0 out of 5.0 by in need of remodel The chair at the desk in our room had bolts sticking up through the fabric. Tile in bathroom was broken where door stop hits. Not enough outlets in room for all the gadgets people have these days. Where there was an outlet, there were unsightly cords draped across to it. Our room charge was not figured out properly either.... still waiting on that one. Lounge is a bit dingy, fruit flies galore so much they had to put cups over liquor (futile) DJ there was terrible too very rude when aproached January 2, 2014
Rated 3.0 out of 5.0 by Clean and comfortable Staff pleasant, lobby attractive, room clean well furnished and cared for. Access to hotel difficult but not much can be done about that. We had a good experience there. December 29, 2013
Rated 5.0 out of 5.0 by Wonderful Stay We greatly enjoyed our stay at your Holiday Inn in Totowa, NJ. The staff was wonderful and assisted us with all our needs.. Including directions for our destination!! We are thinking of having a family reunion and would definitely plan to have our out of town guests stay here. What are the requirements for group rates perhaps in April or May? Thank you again for your hospitality. Teri G. December 16, 2013
Rated 5.0 out of 5.0 by Awesome stay and more bang for your bucks Love this in late but staff was open and friendly...made me feel at home. December 15, 2013
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