Rated 4.0 out of 5 by 160
Rated 2.0 out of 5.0 by Talon111 Mediocre staff and service, poor restaurant choices
I was at the hotel for a convention. The desk staff wasn't overly friendly, none mentioned that there was a shuttlebus to go wherever, and I wasted gas and was very stressed getting lost in the confusing New Jersey highway system.
One day our room was not serviced at all, when we mentioned it the desk staff didn't offer any useful info, but they just left towels in a bag on our door handle, nothing else was replenished or cleaned, which was really annoying.
I was happy with the restaurant's dinner buffet and thought it was reasonably priced, even though the selection was small. But the breakfast and lunch buffets were $15 each! They were nothing special; just cheap food with small selections at high prices!
If I weren't there for the convention I would not stay there.
I did like the pool though, and the bed was comfortable.
September 21, 2013
Rated 1.0 out of 5.0 by Maureen58 Beautiful facility, rude staff
My family booked a number of rooms for my daughter's wedding. Although we felt the facility was beautiful and the rooms were clean and comfortable, we also felt that the overall attitude of the staff was unfriendly and rude. The staff and management made it clear, verbally and in their actions, that our business was not important to them. The overall experience was disappointing, I would not book with this company again, nor would I ever recommend the hotel to others.
September 20, 2013
Rated 5.0 out of 5.0 by EstevanB Very Good
Very nice room with no noise. The restaurant had exceptional food!
September 14, 2013
Rated 1.0 out of 5.0 by Lmj973 Never again!!!!!
At about 215am a large group of young adults (15-20) were in front of the main entrance chanting and dancing loudly and obnoxiously. Just to explain how loud they were we had our air conditioner on high and were on the 4th floor but could hear them clear as day. A call to the main desk was made but after 20 minutes the group continued their chanting and dancing. Another call was made to the front desk and only after a threat to call police was an attempt to quiet them down made. I witnessed the security guard come tell them to disperse but they just laughed
September 12, 2013
Rated 5.0 out of 5.0 by vrichardram Great Experience
and the food was outstanding ... normally we travel outside to eat ... not this time each meal was superb
August 28, 2013
Rated 4.0 out of 5.0 by John99999 Decent facilities and awesome service
This location lacks the executive lounge of some locations, but it still goes out of its way to recognize reward members status with extra little perks.
August 28, 2013
Rated 4.0 out of 5.0 by BigGuy2386 Rm 114 ideal handicappped accessible room
Only minor problem - requested and paid extra half day rate for 3 PM check out so I could sleep between1:30 and 2:30 PM. at 1:45 PM housekeeping knocked on door even though Do Not Disturb sign was hanging on outside door knob and woke me so that I could not get back to sleep
August 27, 2013
Rated 5.0 out of 5.0 by Toolfindr1 Just Minutes from My Meeting
I did have some issues finding the hotel, for some reason the address in the computer did not work well with my GPS. I did stop at a Holiday Inn about 10 miles away from the Crown Plaza and the gentleman at the counter was very helpful in giving me directions.
Once I found the Crown Plaza its location was excellent, the room was comfortable and the staff was very pleasant and recognized me as a priority club member.
I would definitely recommend this hotel and will stay there again when my travels take me back into that area.
August 27, 2013
Rated 3.0 out of 5.0 by Rich121 Bad wi-fi
I was told I had to contact the 3rd party provider to resolve my problem?
When my room was not clean after returning from the office 2-3 times I was originally told "That's housekeeping sir" until I reaffirmed my disappointment. Not the maid's fault, not enough staff for peak days.
I have several hotels to choose from and the next time I am in Nj I need to reconsider.
August 26, 2013
Rated 5.0 out of 5.0 by TOgirl Excellent Stay as Usual
We always stay here when in NJ. The hotel is consistently clean. This time our housekeeper went above and beyond leaving us good night notes and heart shapes towels. Will be back on our next trip next summer.
August 23, 2013
Rated 3.0 out of 5.0 by Meanie Safe box in rooms
I am disappointed that this high end hotel does not have electronic safe in rooms. Since I was attending a wedding , I had to go down twice a day to front office safe to deposit my valuables.
August 16, 2013
Rated 5.0 out of 5.0 by Samo Just the right hotel
All was great. Specially the staff at front desk and the restaurant
August 7, 2013
Rated 5.0 out of 5.0 by Lulubella Excellent Experience
I recently stayed at the Crowne Plaza and it was a very nice experince. The rooms were very clean and comfortable. The staff was plesant and very helpful. The breakfast staff were especially nice and the service was excellent. I would definitely stay there again! I would highly recommend this hotel. Oh and the Room service was fast and delicious! Just loved my stay there!
August 7, 2013
Rated 5.0 out of 5.0 by Zem32 Great night's rest!
The room was clean and met my needs. I called for service once and it was responded to efficiently. Thank You
August 7, 2013
Rated 5.0 out of 5.0 by Samo Great hotel close to nyc
We just loved the room and the room service. Location is a plus, just 30 min from NYC.
August 6, 2013
Rated 5.0 out of 5.0 by SaberBlue Super support from the staff
The management and staff of this Crowne Plaza were superb during our stay two weekends ago. Our family from five states decided to meetup for an impromptu reunion at Fairfield and used it as a base to visit NYC.
The manager and staff were very helpful in allowing us to take over the sitting area and business center for most of Saturday.
The restaurant staff was equally accommodating allowing us to sit together in a usually closed area of the restaurant for Sunday breakfast.
The restaurant food was excellent at each meal and the service extraordinary. Even though an area blackout of some ten minutes or so one night set back the evening, the staff soldiered on and we had a nice time.
Our rooms were clean and comfortable, and all the appliances worked throughout the stay.
A large Jewish wedding filled a lot of the hotel and some special accommodations were made for them that were a bit unusual - sheets blocking the windows of the pool and exercise room - but that was minor to my mind.
Thank you CP staff and GM for making our reunion very pleasant.
August 3, 2013
Rated 5.0 out of 5.0 by Diana4 Best in the business
Just want to say thank you to the front desk people. My check in was fast and painless. And the cookies was a great treat. Seen you real soon.
August 3, 2013
Rated 1.0 out of 5.0 by Jacky123 Poor Internet Speed and worst experience
I and my 2 other colleagues got a chance to stay in Crowne Plaza, Fairfield during our stay in US from 14th July - 28th July. Rooms are good and comfortable but they don't have a refrigerator (which I think is very much required#. Internet speed is pathetic #not more than 1-2 Mbps most of the time). You can't even open your e-mails at such a low speed. Most of the hotels provide atleast drinking water bottles at room but this was missing in Crowne Plaza.
In short, our overall experience was bad and we try to avoid staying at this hotel in our next visit.
August 3, 2013
Rated 5.0 out of 5.0 by SaberBlue Family impromptu reunion
There are no words superlative enough to capture my feelings about this four day gathering of family from teens through our 90 year old aunt.
The general manager, F&B director, and entire staff bent over backwards to ensure our time spent on property was the best it could be.
The desk staff was friendly, efficient, and seemed happy to help us, and went beyond all expectations.
The cheese tray arrival welcome was much appreciated and really good.
The lounge and restaurant staff were equally accommodating. The food was tasty, appealing, and properly cooked and served.
I would recommend this team of hospitality professionals and this property to anyone interested in a great experience.
Thank you Crowne Plaza you are The Best!
August 2, 2013
Rated 4.0 out of 5.0 by robinc1 Great service
Stayed in NJ for 3 weeks and the 1st week had to stay at another hotel due to this one being sold out when we called to make reservations. I did not like the other hotel and came by here to see if they would be able to help me with a room. I was told by the front desk that I would have a suite and when I checked in; they put in the room next to the smoking area outside. I went back to the front desk and informed them of this and the rest of the stay was great. The front desk manager went out of her way to ensure that I was happy. Great front desk team!
The food was okay in the restaurant, but ever morning sitting by the windows there was a smell coming from the vents. That really needs to be looked at.
July 28, 2013
Rated 5.0 out of 5.0 by MyVal Excellent Stay .... Beautiful Hotel
This Crowne Plaza is beautiful! I stayed for 4 nights and was extremely happy with my stay. My room was lovely. The furnishings are updated and the room was decorated beautifully. It was neat and very clean. The beds are comfy! The maid left me a nice handwritten note on the night stand introducing herself and stated to let her know if I needed anything else. This was a nice touch. The entire staff is wonderful and very friendly.
I had breakfast each morning in the restaurant and it was delicious. They serve a full breakfast buffet with a very pleasant wait staff.
I would highly recommend this hotel. You will enjoy your stay!
July 2, 2013
Rated 4.0 out of 5.0 by Monique11 Wedding
Came here for a friends wedding and the place is quite nice for the jersey area. The staff was very professional and helpful. Stayed in a junior suite we got at a discount because we were apart of the wedding and the room was worth the price.
June 21, 2013
Rated 4.0 out of 5.0 by Gymrat Great place to stay
I have been staying here off and on for years as I travel for business often. It has gotten better over time. They have invested a lot of money into renovating and upgrades and it shows.
One request that I have made is that they their fitness room was completely renovated and they put all new equipment in there. However, there is one vital piece missing, a workout bench. Its kind of like having a hotel room without a bed. If you work out with weights you need a bench. I've made the suggestion to front desk personnel in the past and am hopeful they will add one soon.
Other than that its a great hotel.
June 12, 2013
Rated 3.0 out of 5.0 by Germo Great
I enjoyed my stay at the Crowne Plaza. Everything was excellent , except the pool area .....which is indoors... had no air conditioning nor fans, and that was really uncomfortable for the kids and myself. The water was really cold and the room was really hot. Both conditions were unbearable.Other than that, I have to say that the room was clean and the staff was very friendly and professional.
June 8, 2013
Rated 5.0 out of 5.0 by Jan07 Friendly and helpful Staff; Clean rooms
I was pleasantly surprised and pleased by the Fairfield Crowne Plaza and glad I chose to stay there. I was feeling ill and without any issues, I was able to get my room prior to 3:00 pm check-in. The rooms are nice and were clean and I could not ask for a more friendly, smiling staff. When I am back up in New Jersey to see friends and family, will stay here again except this time, the Presidential Suite that they have! Thank you!
June 3, 2013
Rated 1.0 out of 5.0 by Racer2013 Toliet overflowed and flooded bathroom
My family stayed here one night for a convention and the room was good. The next morning while we were getting showered and ready the toliet overflowed and there was about 3" of cold water in the bathroom leaking out into the room. I'd called housekeeping, but they did not come for about 15 minutes, so I'd tried to clear the water so my husband could shower. We had to catch a shuttle and couldn't just wait around. It did not go away, we eventually threw all the sheets and blankets on the floor to soak up the water. The Guest Services offered no refund for our major inconvience at this hotel.
May 30, 2013
Rated 2.0 out of 5.0 by SI15 It was ok
The room was ok, but the bathroom was not clean when I arrived, and made me feel disgusting in the room. Also, the elevators sounded awful when riding up, or down. The restaurant is also pretty pricy with only ok food (nothing spectacular).
May 28, 2013
Rated 4.0 out of 5.0 by William01 Went for a wedding and glad we did.
From check-in to room quality could not have asked for more. Room very well taken care with quality appointments and most comfortable bed and pillows.
I would call this Crowne Plaza Hotel an upscale alternative to the more common hotel chains. I would not hesitate to stay here again. We even took advantage of the breakfast buffet before heading out the next morning. An excellent selection of food and all served hot and quite delicious.
Thank you for a very nice stay!
Hope and Bill
May 13, 2013
Rated 4.0 out of 5.0 by Sayed Quite Place
I stayed for 9 days at this facility, in fact it is a nice comfortable place & quite area.... Staff are too friendly .... at front office as well as restaurant & house keeping ..... Rooms r clean & comfortable ....
Shuttle service is available to Willow brook mall .... but it is better to have ur own transportation .... am recommending this hotel ...
May 11, 2013
Rated 5.0 out of 5.0 by Jeff55 Awsome Hotel
Your hotel was incredible. I will definatly stay there again if traveling to that area. The rooms, service and staff were fabulous. You give the Holiday Inn/Crowne Plaza company a great name with this particular hotel. Great job Holiday Inn/Crowne Plaza company!!
May 9, 2013