Rated 4.0 out of 5.0 by Saro More than acceptable..
Good hotel, great breakfast.
Air conditioning a bit noise, but the overall services very good.
May 6, 2013
Rated 4.0 out of 5.0 by DavidWN Excellent comfort and value.
Hotel offers superior accommodations at a very reasonable price. Staff is friendly and attentive. Take note that the restaurant may not be open for dinner on weekend. Also, first shuttle departs for airport at 05:30 - not convenient for those very early flights from a busy airport. Taxi costs $25 Euro for a 3 minute ride!
April 28, 2013
Rated 4.0 out of 5.0 by Tuffy67 Good position
Very good hotel and convenient if you have a late or early flight from Toulouse. Very comfortable. However, I thought breakfast was included in the rate but it was not, and worked out rather expensively!
March 14, 2013
Rated 5.0 out of 5.0 by Davet Enjoyable
Very enjoyable stay and friendly staff, comfortable bed and room was nice a clean. This is the 5th time have stayed here and have always enjoyed my stay
March 13, 2013
Rated 1.0 out of 5.0 by gjewing Great hotel but airport shuttle service appalling
We wish to complain in the strongest possible terms about the poor quality service provided by the hotel in collecting us from Toulouse Airport yesterday. Though we have found the majority of your staff really helpful, polite and courteous, during our recent stays at Holiday Inn Toulouse Airport, on this occasion your member of staff was discourteous, impolite and extremely unhelpful. She, as good as, called us a liar, which was very insulting.
We arrived at baggage reclaim at the airport at 1120 and rang the hotel to ask that the airport shuttle be at the airport in 10 minutes. Our suitcases were one of the first to arrive on the carousel and we went directly to the bust stop in front of Hall B. We were in sight of the Holiday Inn minibus within ten minutes and when we were within 20 metres of the minibus, it started to leave – we rushed forward calling out for it to stop but it only stopped at the nearby pedestrian crossing. We continued to run and call out and managed to get within 5 metres before the minibus pulled away. There was no other customer on board and when the bus returned it was also empty so there was no excuse that other clients were in need of the service.
We recontacted the hotel reception to ask them to send the minibus again and we explained that the minibus had not stayed long enough for us to collect our baggage and find the minibus. The male receptionist said he would resend the minibus. It took a further 20 minutes for the minibus to return and we complained to the female driver that we had been within 5 to 20 metres of the minibus when she had left the bus stop. She said that she had never heard us call out and that she had been waiting for at least 15 minutes. We said that this was false and she said that we were not correct. Our iPhone records show that we booked the minibus to arrive at the airport for 1130 – we arrived just at 1130 to see the minibus leave. We called the hotel again at 1133 and a further three times – the last 3 times no-one answered the telephone. The minibus could not have been waiting for ‘at least 15 minutes’ as your employee claimed. She was unapologetic, dismissive and unyielding.
We were distressed by her attitude and annoyed that we could be treated so indifferently. Furthermore, we cannot understand why she took the decision to leave the airport without us at 1130 because, inevitably, she would have to come back to collect us as we had our car parked at the hotel. Her impatience and intransigence was both unacceptable and unnecessary.
We fly from Toulouse Airport at least 15 times a year and as Priority members of Holiday Inn we would normally use Holiday Inn or Holiday Inn Express but we are reviewing this decision in the light of our experience yesterday.
We would appreciate your comments and response as soon as possible.
March 10, 2013
Rated 3.0 out of 5.0 by Chot Inconsistent WIFI Connection
I stayed here during a business travel. In general the hotel is ok.
My complaints are:
1. I kept getting disconnected from the wi-fi connection on my iphone (didn't happen at other hotels before#.
2. The sliding shower head broke. It won't stay at the set location #the clamp broke so it slid down)
3. The hallway could be brighter.
March 1, 2013
Rated 5.0 out of 5.0 by GuyfromParis Wonderful staff !!!
We were supposed to stay from a Friday to a Saturday but due to snowfalls, our flight has been cancelled. Though our booking was not normally changeable, the staff accepted to transfer our booking to the Saturday to Sunday at no extra cost ! On top of that, the shuttle service from the airport to the hotel is almost on demand, and there was always a friendly staff member to drive us to or from the airport. The room was very confortable and clean, and the hotel location is perfect, either you want to visit Toulouse town center (close with the tram) or you just stay overnight between two flights. But most of it, the different members of staff who took care of us were professional, kind and efficient.
February 22, 2013
Rated 5.0 out of 5.0 by Kinna very confortable bed and very nice and great service
I arrived very tired an evening at about 22h30. The snack was closed. The man in the bar served me bread , ham , butter, and an yoghurt so nicely with a glas of wine. That's real service! I will always stay in this hotel when I travel from Toulouse.
February 4, 2013