Rated 4.3 out of 5 by 71
Rated 4.0 out of 5.0 by Nickoff The Towsnville Holiday Inn is much improved
I have stayed at the Townsville three or four times in the last year and the improvement in overall service on this visit was unexpectedly very pleasant, courteous, helpful & friendly, please keep it up.
November 21, 2013
Rated 5.0 out of 5.0 by Fitzys A view to remember
Being an iconic building of Townsville I was uncertain of the shape it would be in however the location, in the heart of the city, was too good to knock back.
I was not disappointed. We were situated on the 13th floor, with the modern comforts one would hope. The room was great and the view was fantastic. The balcony captured panoramic views from Castle Hill, Magnetic Island to the Wharf.
The staff were friendly and very welcoming and next time we'll stay in to try out the food. Having real coffee within the hotel was another bonus!
Thanks for a positive memorable stay.
November 20, 2013
Rated 4.0 out of 5.0 by Ozrev No Restaurant in the evening
It was a pity that those in charge of this company, have deemed it a "quiet period" and closed the restaurant in the evenings. The room service food was limited in its range and MUST be improved!
I had difficulty with the air conditioning and would wake up in a sweat in the early hours of the morning with the temperature at 25 degrees, after setting it to 20??????
November 19, 2013
Rated 5.0 out of 5.0 by Rieke great hotel, good breakfast and service, comfortable bed
we had a very nice stay in the hotel and Townsville. The city is very beautiful and the restaurants offer delicate food
November 5, 2013
Rated 1.0 out of 5.0 by Mykonos12 Bed and room good, however cannot say the same for the resturant
I have been a Priority Club member for close to 30 years (signed up when it was first introduced, have been a platinum member for the past years, and I have stayed at this property a few times. Perhaps I was spoiled on my earlier visits with a little note in my room and some nibblies, and therefore overlooked things. The last two times at this property I encountered some things that have me seriously considering staying elsewhere.
The restaurant dishes are not what I would consider clean; in fact, they are dirty, and broken. Every plate that I took from the stack felt like it was sticky on the bottom, if the bottom is sticky and dirty what would make me think that the eating surface was any different? The plate I finally selected and placed my food upon I later found to have a crack about 3" long on it. I advised the staff in the dining area when I was leaving in hopes that they would dispose of the plate accordingly.
I mentioned this to the front desk clerk when I checked out, along with the fact that the spoons for stirring my coffee were non-existent in the room. The front desk clerk offered to take some of the charges off my bill in compensation, which I declined.
I am back at this property again this week, and alas, the first dish I picked up again this morning was sticky.
Lesson: Nothing apparently was done with the feedback left at the front desk and I will be staying at another property on my next trip to Townsville.
Sad, as a long time club member and loyal HI customer, but under the circumstances I am sure you will or would do the same.
November 4, 2013
Rated 3.0 out of 5.0 by Rosetyler111 Terrible parking issues
One of the reasons why we have stayed with the Holiday Inn was their great value, but not any more. If you don't want the risk of your car being damaged as it is left on the street, you have to pay in excess of $23 per night, for your car to be parked under cover some where else. So what was a good deal, now is not. Also, the later breakfast times on weekends meant that we could not use this payed for service, on the first morning. A waste of our money. Also, what was a highlight of our stay, and the reason we chose to stay at HI, the breakfast, is now greatly diminished in variety and taste. The scrambled eggs were disgusting and the eggs benedict tasteless. Needless to say, I don't think we will be staying with HI again. I will add the room service food and value was great.
October 31, 2013
Rated 5.0 out of 5.0 by CS32 Comfortable
I stay at the Holiday Inn every time in Townsville now. The breakfast is great value for money and the beds are huge and comfortable and the staff are friendly and helpfull. Parking is the only issue for me, but overall it is lovely.
October 25, 2013
Rated 4.0 out of 5.0 by Gianluca75 Very good
aybe the hotel tower need to be renewed since it seems a little old.
October 21, 2013