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Rated 4.3 out of 5 by 196 reviewers.
Rated 3.0 out of 5.0 by Centrally Located Friendly staff, no concierge services, valet or assistance at check in. Not up to the standard you would expect. Have stayed here many times previously and service has declined. Rooms are dated and bathroom lighting was dreadful. September 15, 2014
Rated 5.0 out of 5.0 by Excellent, overall Have stayed 3 times now and will continue to do so, for convenience, service and comfort. The rooms are spacious, the beds are comfortable and check in is easy and friendly. A special mention to 'Kayla' and her amazing memory in recognising my friend and I from previous bookings. September 12, 2014
Rated 5.0 out of 5.0 by Very friendly and helpful staff Hotel is very central to museums, restaurants, ferry terminal. A very clean hotel with good amenities. Very comfortable pillows. September 9, 2014
Rated 4.0 out of 5.0 by Nice hotel, good location for business Nice, central location, nice beds, great choice of pillows, a bit hard ti figure out the light switches location and operation. September 8, 2014
Rated 4.0 out of 5.0 Comfortable sleep and convenient location. Enjoyed the nice comfortable bed with the choice of soft or hard pillows making sleeping choosy and comfortable without any disturbances. This was a great relief after 12-13 hours being at the conference. Breakfast though had the same recipe served the entire time I spent there. If I had to stay few more days, I would have chosen to look for breakfast elsewhere. September 7, 2014
Rated 4.0 out of 5.0 by Business stat 4 days No problems, simple as that. Opposite Cowboys Leagues club and next to an Nightowl. Keep an out out vagrants once outside the hotel, they can be pushy! September 3, 2014
Rated 5.0 out of 5.0 by Great Central and Friendly Staff Have stayed here a few times and always find it very relaxing, central to what we need and very friendly and helpful staff. August 28, 2014
Rated 4.0 out of 5.0 by Central location, quiet room The hotel is in the centre of town and convenient for experiencing Townsville. The room was very quiet, we were hardly aware of other guests when in our room despite the hotel being heavily occupied. No street noise, or any disturbance. August 24, 2014
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