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Rated 4.3 out of 5 by 184 reviewers.
Rated 4.0 out of 5.0 by An iconic hotel We have stayed at this hotel many times over the last twenty years. During this time we have witnessed wide variety in the quality of accomodation August 18, 2014
Rated 4.0 out of 5.0 by Lighting in bathroom Lighting above mirror in bathroom was very poor. Tap position in bathroom did not allow easy filling of jug. August 17, 2014
Rated 5.0 out of 5.0 by Comfortable, clean, efficient. We sought a comfortable and relaxing hotel for an overnight stop en route from Mt Isa (by road travel) to Canberra (by air). This hotel met our requirements fully. Our room had plenty of space and was comfortable. We slept well and enjoyed our dinner and breakfast. Staff were very helpful, friendly and efficient. We have already reported very favourably on this hotel to the travel agency which booked our travel. August 16, 2014
Rated 4.0 out of 5.0 by minor issues Not being told about no parking, Could have used help getting into the hotel but was not offered any Lack of towels Bed was too soft and woke up with a very sore back. Guest book was disgusting and had to ask for another. Dessert did not arrive Milk was off and therefore no coffee in the morning. However the staff were helpful when we left our toiletries in the car ( parked 2 streets away) so staff sent up toothbrushes and razor. Also bought up more towels as 2 were not enough for 4 people. Also morning staff more helpful in bringing down luggage August 14, 2014
Rated 5.0 out of 5.0 by Good sized room and wonderful staff We stayed in a King Bed Deluxe Suite for our most recent 10 day stay. The room provided plenty of space to relax. The lounge chairs were particularly comfortable. The view from the higher floors was really lovely. We stay here every year and the staff are always wonderfully helpful and can't do enough. August 13, 2014
Rated 5.0 out of 5.0 by Fine room and convenient location The hotel is situated in the centre of the city, within walking distance of many of its attractions and fine eating places. Our room was spacious and comfortable and staff were welcoming. August 13, 2014
Rated 5.0 out of 5.0 by Excellent staff The staff at Townsville are always extremely attentive and obliging. Although the hotel itself is probably due for refurbishment the excellent staff always go out of their way to make the stay as enjoyable as possible. August 12, 2014
Rated 4.0 out of 5.0 by Good Value Nice position, handy for everything, good restaurants nearby, nice breakfast. August 12, 2014
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