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Rated 4.3 out of 5 by 184 reviewers.
Rated 5.0 out of 5.0 by Great Position and service This is one of the older Hotels in Townsville but still one of the best. August 8, 2014
Rated 5.0 out of 5.0 by great location Fantastic location for our visit. Liked the security of the floor access. Unique building shape. August 7, 2014
Rated 4.0 out of 5.0 by centre of town Holiday inn, situated in the heart of town was a pleasant surprise. The lobby was spacious and staff were in attendance who very helpful. We were given an upgrade and the room was lovely. Breakfast was delicious and staff friendly and helpful. The only criticim I have is that the pool had no solar and was too cold to swim, the bathroom had no place for towels and the tv had problems with the sound. August 5, 2014
Rated 4.0 out of 5.0 by Townsville Holiday Inn Great place to relax after traveling from the United States only visit to Townsville for class! August 4, 2014
Rated 4.0 out of 5.0 by Excellent value for money Outward appearance of the hotel looks dated, however internal room fitout is modern and comfortable. Staff were bright, pleasant and efficient. August 1, 2014
Rated 5.0 out of 5.0 by Highly recommended You will not want to leave your bed, they are that comfy. The hotel is clean, the staff are extremely helpful and friendly. One of the best places I've stayed. July 31, 2014
Rated 2.0 out of 5.0 by never again bathroom mouldy, used band aids on fresh towels, remote for television did not even turn it on, staff unpleasant and parking is an absolute joke July 31, 2014
Rated 5.0 out of 5.0 by no problems Every thing was fine !Location suited my needs . Parking was convenient. May use again. July 31, 2014
Rated 4.0 out of 5.0 by stop over Perfect place to stay for a stop over on our way to Magnetic Island. Unfortunately our son was wanting a swim but he pool was not heated. July 26, 2014
Rated 2.0 out of 5.0 by Memorable For All The Wrong Reasons. Late night reception service was not helpful and quite rude. Selections for late night room-service are poor and were even further limited during my stay and inedible when received. Services promised when paying for a deluxe room were not provided. On the positive side, the buffet breakfast was outstanding - I would return for breakfast only. Also, the Manager I spoke to on check-out acknowledged my complaints and assumed responsibility - a partial refund was offered and I was given the opportunity for further follow-up. July 25, 2014
Rated 4.0 out of 5.0 by Great Location We found this hotel to be in a great location, central to everything we would want to access. It is an easy stroll to The Strand and restaurant areas in town. Rooms are very clean and well maintained and comfortable. July 23, 2014
Rated 5.0 out of 5.0 by Wonderful and Lovely Staff Every time I stay at the Holiday Inn in Townsville their staff makes me feel at home. I've been staying at this hotel since 2007, mainly for business purposes. Being away from home for extended periods can be hard on you, but rest assure that Rebecca, Christy and Scott will make everything within their reach to make your stay a very pleasant one. Rebecca is absolutely stunning. July 23, 2014
Rated 5.0 out of 5.0 by Another good Townsville business visit Traveled to Townsville on business and i always stay at the Holiday Inn. Not only the hotel is clean/safe/great to stay at, the staff at this location is fantastic. July 17, 2014
Rated 5.0 out of 5.0 by great place to stay A pleasant hotel with very friendly and attentive staff July 16, 2014
Rated 5.0 out of 5.0 by Great holiday stay Room was great with an amazing view. Breakfast was delicious and with lots of choices. Staff very friendly and made us feel special. July 13, 2014
Rated 4.0 out of 5.0 by Great location Great location for taking in sights and attractions of Townsville. Rooms really comfortable and quality inclusions. July 10, 2014
Rated 5.0 out of 5.0 by Great Stay A good central place to stay in the city. Easy access to shopping and riverside venues. July 10, 2014
Rated 3.0 out of 5.0 by Central location Good location for doing business in Townsville. Comfortable, but parking is a problem July 8, 2014
Rated 5.0 out of 5.0 by Exceeded expectations A quick overnight stay at the Holiday Inn added the extra special touch to an already special weekend away as I attended a wedding ceremony. July 4, 2014
Rated 5.0 out of 5.0 by Relaxing weekend. On arrival my wife and I were not met as Priority members though staff were very polite and friendly. Accommodation guest room was in excellent condition though the balcony door lock could not be operated but this was overcome by a security chain. Our overall stay was excellent and we will continue stay at Holiday Inn Townsville. July 4, 2014
Rated 5.0 out of 5.0 by Great Sevice with clean Sevice was very good and easy. Room was very clean and the bathroom had a number of amenities for use. The bed was a bit hard but still comfortable. The air conditioning was awkward with the temperature changing when set. June 30, 2014
Rated 5.0 out of 5.0 by Great stay Lovely, friendly and obliging staff. Clean, comfortable room-softest towels. Every employee I encountered was friendly and helpful here. June 25, 2014
Rated 2.0 out of 5.0 by Disabled Room & Maintenance Issues To start with the good - we were headed to a concert out at the football stadium so the hotel location to get to this was perfect as it was very easy to get buses from over the road. Great walking distances to two different restaurant strips even though there is not much going on in the mall itself. The bed and pillow selection was also wonderful - very comfortable and a very quiet room. Downside - the room was almost black - dark furnishing, high windows and an inability to fully open the curtains. Also some lights in the room had blown. The light in the bathroom was completely inadequate - I had to take a hand mirror and stand by a window to apply make up. We were also given a disabled room which was not mentioned at check in - my husband is 6ft 7 so the extra low basin etc in the bathroom was a nightmare. We were only there for 1 night though so didn't complain or ask to be moved. The parking was also not explained fully and 3 cars worth of hotel guests were all in the car park trying to work it out together. If I want location - I would stay again, if I want a nice hotel - I would find something else. June 18, 2014
Rated 1.0 out of 5.0 by Items of clothing lost from my room Two items of clothing disappeared out of my room. I was promised compensation and have not received it. I notified the desk twice and have rung five times since. No result. June 18, 2014
Rated 4.0 out of 5.0 by Completely unexpected as an IHG Platinum elite member, i stay at the Holiday Inn several times a year and receive the best of service.............except on this most recent trip. The check in person could not have been less interested if she tried. Her welcome (per the standard spiel for IHG members) was mumbled, rushed and disinterested. My regular 'early check in' was not available and no interest or effort was expressed in advising me when i could check in apart from 'our standard check in time is 2pm'. the experience was quite unlike anything i have experienced in my numerous Holiday Inn experiences. If it wasn't for the fact that this staff member will most likely wont be working for the Holiday Inn on my return (as performance is so poor) i would look to go elsewhere. I must state, that all the other staff i have or have ever dealt with have been superbly professional. and this experience is certainly no representation of their professionalism or service. June 18, 2014
Rated 3.0 out of 5.0 by Good Stay Overall Overall the stay was good, only things were parking was a small walk from the hotel which is a bit inconvenient, and both the fridge and television we're not working. The tv turned on but had no signal/channels, and the remote did not work. The fridge didn't even turn on when plugged in. June 18, 2014
Rated 5.0 out of 5.0 by Best hotel in Townsville Great beds and better shower. Internet works reliably and fast. Rooms are spotless. June 16, 2014
Rated 5.0 out of 5.0 by Holiday Inn Getaway Magic view. Great location close to all CBD facilities. Top value. June 13, 2014
Rated 5.0 out of 5.0 by Super comfy Super comfy beds and pillows. Good spacious room. Right in the centre of town. Across the road from the Cowboys Leagues Club, so very convenient to catch the bus out to the game. June 12, 2014
Rated 5.0 out of 5.0 by Relaxing stay Thanks for the lovely stay which was gifted to us from my sister. We had a very restful stay although we did not sleep as well as expected as the airconditioner was not as cool as we would have liked. Clean room and friendly staff, even the cleaning ladies seemed to be enjoying their job :-) Thanks Dot & ALex June 10, 2014
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