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Rated 4.3 out of 5 by 166 reviewers.
Rated 5.0 out of 5.0 by Exceeded expectations A quick overnight stay at the Holiday Inn added the extra special touch to an already special weekend away as I attended a wedding ceremony. July 4, 2014
Rated 5.0 out of 5.0 by Relaxing weekend. On arrival my wife and I were not met as Priority members though staff were very polite and friendly. Accommodation guest room was in excellent condition though the balcony door lock could not be operated but this was overcome by a security chain. Our overall stay was excellent and we will continue stay at Holiday Inn Townsville. July 4, 2014
Rated 5.0 out of 5.0 by Great Sevice with clean Sevice was very good and easy. Room was very clean and the bathroom had a number of amenities for use. The bed was a bit hard but still comfortable. The air conditioning was awkward with the temperature changing when set. June 30, 2014
Rated 5.0 out of 5.0 by Great stay Lovely, friendly and obliging staff. Clean, comfortable room-softest towels. Every employee I encountered was friendly and helpful here. June 25, 2014
Rated 2.0 out of 5.0 by Disabled Room & Maintenance Issues To start with the good - we were headed to a concert out at the football stadium so the hotel location to get to this was perfect as it was very easy to get buses from over the road. Great walking distances to two different restaurant strips even though there is not much going on in the mall itself. The bed and pillow selection was also wonderful - very comfortable and a very quiet room. Downside - the room was almost black - dark furnishing, high windows and an inability to fully open the curtains. Also some lights in the room had blown. The light in the bathroom was completely inadequate - I had to take a hand mirror and stand by a window to apply make up. We were also given a disabled room which was not mentioned at check in - my husband is 6ft 7 so the extra low basin etc in the bathroom was a nightmare. We were only there for 1 night though so didn't complain or ask to be moved. The parking was also not explained fully and 3 cars worth of hotel guests were all in the car park trying to work it out together. If I want location - I would stay again, if I want a nice hotel - I would find something else. June 18, 2014
Rated 1.0 out of 5.0 by Items of clothing lost from my room Two items of clothing disappeared out of my room. I was promised compensation and have not received it. I notified the desk twice and have rung five times since. No result. June 18, 2014
Rated 4.0 out of 5.0 by Completely unexpected as an IHG Platinum elite member, i stay at the Holiday Inn several times a year and receive the best of service.............except on this most recent trip. The check in person could not have been less interested if she tried. Her welcome (per the standard spiel for IHG members) was mumbled, rushed and disinterested. My regular 'early check in' was not available and no interest or effort was expressed in advising me when i could check in apart from 'our standard check in time is 2pm'. the experience was quite unlike anything i have experienced in my numerous Holiday Inn experiences. If it wasn't for the fact that this staff member will most likely wont be working for the Holiday Inn on my return (as performance is so poor) i would look to go elsewhere. I must state, that all the other staff i have or have ever dealt with have been superbly professional. and this experience is certainly no representation of their professionalism or service. June 18, 2014
Rated 3.0 out of 5.0 by Good Stay Overall Overall the stay was good, only things were parking was a small walk from the hotel which is a bit inconvenient, and both the fridge and television we're not working. The tv turned on but had no signal/channels, and the remote did not work. The fridge didn't even turn on when plugged in. June 18, 2014
Rated 5.0 out of 5.0 by Best hotel in Townsville Great beds and better shower. Internet works reliably and fast. Rooms are spotless. June 16, 2014
Rated 5.0 out of 5.0 by Holiday Inn Getaway Magic view. Great location close to all CBD facilities. Top value. June 13, 2014
Rated 5.0 out of 5.0 by Super comfy Super comfy beds and pillows. Good spacious room. Right in the centre of town. Across the road from the Cowboys Leagues Club, so very convenient to catch the bus out to the game. June 12, 2014
Rated 5.0 out of 5.0 by Relaxing stay Thanks for the lovely stay which was gifted to us from my sister. We had a very restful stay although we did not sleep as well as expected as the airconditioner was not as cool as we would have liked. Clean room and friendly staff, even the cleaning ladies seemed to be enjoying their job :-) Thanks Dot & ALex June 10, 2014
Rated 5.0 out of 5.0 by Nice place to stay In a good location in Townsville. Outside the hotel looks a bit dated but the reception and rooms are fine. Restaurant and bar are OK staff helpful and friendly. Aircon could have been better with the outlet above the bed. Only a minor gripe though. June 10, 2014
Rated 5.0 out of 5.0 by Recent stay at Townsville What can I say, This is really the only place to stay while in Townsville. You are treated like one of the family. Also I love the breakfast. June 9, 2014
Rated 4.0 out of 5.0 by Pleasant oasis Very central and renovated hotel. We thought the bath towels could've been newer and thicker and more generous. We were on 17th floor but still found bar a little noisy on Sat evening. Helpful and pleasant staff. We'd stay here again. June 5, 2014
Rated 5.0 out of 5.0 by All over excellence We come to the Holiday Inn Townsville because of the excellent service and the accommodation quality. I tell my friends to book their nights with them as you can't beat EXCELLENCE. June 4, 2014
Rated 5.0 out of 5.0 by A pleasant return My wife and I stayed at Holiday inn Townsville for 6 days recently our previous visit was several years ago. We really enjoyed our stay with very pleasant and courteous staff looking after us. Must mention Elise in dining room, she was fantastic an asset to the hotel. Also thank you Michelle for ironing out a couple of small items and thanks for the call. Our thanks also go to David who kept an eye on us and Julie who we know was lurking in the background. We would recommend a stay here ther are plenty of things to do and see and some of the best coffee we have tasted just outside the door at Dominions. We will be returning and may be sooner than later. Thanks al of you, well done A & B June 3, 2014
Rated 5.0 out of 5.0 by Friendly staff, but poor WiFi As always the Holiday Inn Townsville provides comfortble and friendly atmosphere. The only issue I had this stay was the poor WiFi service, I could not connect my laptop to the service (which isn't a problem at other propoerties). This didn't make or break my impressions it was just a hiccup. June 1, 2014
Rated 5.0 out of 5.0 by Location, Comfort and Friendliness of Staff We really enjoyed our stay at the Holiday Inn Townsville. The rooms are clean and modern and the staff very approachable and friendly. The location in Flinders Street is very central. We can recommend a stay there as it has everything you need for comfort and convenience. May 25, 2014
Rated 4.0 out of 5.0 by Extremely comfortable king bed Whilst the exterior is dated the room was an ample size and tastefully decorated with exceptional views over Castle Hill and the bay. Parking was a bit of a nightmare but the location to restaurants is great and Sunday Markets outside the front door is a great way to start your Sunday! May 24, 2014
Rated 5.0 out of 5.0 by Skilled and eager-to-please professional staff I wouldn't stay anywhere else when I'm in Townsville. The Sugar Shaker has become something of a second home to me. The staff are absolutely amazing, and I can say that having stayed in many dozens of hotels in nearly 50 countries. They are eager to please and go out of their way to do just that. This should not be so rare, but indeed it is. Yes, I would like to see a little more variety in the room service menu, and some of the dishes could better match my palate, but on the whole this is the best hotel in all of Townsville and I couldn't imagine staying anywhere else. May 23, 2014
Rated 5.0 out of 5.0 by Great customer service I love staying here. It is in a great central location and the staff are the best. I also love the eggs benedict. May 22, 2014
Rated 4.0 out of 5.0 by Sugar Shaker Central Hotel with great amenities Disappointing that no Mini bar service/menu is available. May 22, 2014
Rated 5.0 out of 5.0 by Pillows! Fabulous pillows and linen! Great stay. Centrally located, close to shops and restaurants, great views. Up to usual Holiday Inn standards in all areas except parking which was a bit tricky. No parking outside the motel (at the time) to check in. May 20, 2014
Rated 4.0 out of 5.0 by Comfortable room and great service A surprising experience considering the outside appearance and aged look about it. May 20, 2014
Rated 4.0 out of 5.0 by comfortable bed great pillows best pillows, they were tag so you could choose, the view from the room was great over looking the river and mariner. parking wasn't great but it was just across the road in a parking lot. Dinner was great the chief came out and talked to us and offered us a new sweet he was trying, very good May 19, 2014
Rated 4.0 out of 5.0 by nice stay Uncomplicated stay. Opposite Cowboys Leagues Club and 7-11 shop. May 12, 2014
Rated 5.0 out of 5.0 by Great location and front desk service The location was within walking distance of everything we wanted to see in town. Parking is free on the streets from 5p - 9a. The front desk was fabulous and extremely helpful! May 12, 2014
Rated 5.0 out of 5.0 by Comfortable stay at Holiday Inn Apart from being told we would have a room with a balcony and views to Magnetic Island and the only view we had was across to the bridge to the Telstra Building, we had an enjoyable stay. Was only an overnight stay and was a very comfortable room. Would have preferred a larger TV as difficult for an older person to see it that far across the room from the bed. Close to all things in the middle of town so in a convenient location. May 6, 2014
Rated 5.0 out of 5.0 by great breakfast Hotel was great, location is unreal, close to everything Townsville has to offer, staff were courteous and breakfast was great, overall a 4 1/2 star hotel, we had a wonderful view from the 18th floor,only stayed 1 night which was not enough. May 4, 2014
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