Rated 4.5 out of 5 by 235
Rated 5.0 out of 5.0 by Cindy2128 Great service
This hotel was comfortable and appealing. The staff was warm, friendly, and inviting.
July 28, 2015
Rated 5.0 out of 5.0 by Chuck1888 wonderful staff
We stayed one night with our small grandchildren, the staff was great, and the restaurant staff was terrific with the kids. The only downside was the pull out sofa, the mattress was very thin and uncomfortable.
I will recommend this property to my friends, travelling through Trinidad. Great stay.
July 28, 2015
Rated 1.0 out of 5.0 by Officer Wheeler Subpar customer service.
I have issue here EVERYTIME I stay here. I called ihg becouse, as a platinum member who spends over $300k in hotel stays every 6 months, getting my points are important to me. I don't seem to recive my points when I stay here 2-3 times a month. Talking with the general manager Pamala, was the worst experience I have ever had with customer service let alone a "general manager". This was such a bad experience I saved a copy of my phone call to show to the actual owners of the hotel. Had to talk to IHG who promptly issued my points wich Pamala said she would not give to me. Worst experience ever! Issues with room everytime we stay here too. There is always an excuse. Instead of blaming the customers why don't you try to fix the issues? First would be to revamp management.
July 27, 2015
Rated 5.0 out of 5.0 by CJM92035 A good nights sleep…..
Clean room…great shower…big screen TV..and, soft pillows…..it all adds up to a good
July 23, 2015
Rated 5.0 out of 5.0 by Steph H Fantastic Hotel
The staff was very nice and accommodating, the room was clean, the beds and pillows were heavenly, while small, the pool was nice and the hot tub was even better. The only thing I could even think to want was a refrigerator in the room. That was a bit inconvenient not to have.
July 22, 2015
Rated 5.0 out of 5.0 by Mark 84 Nice visit
Our room was available as promised. All staff members were helpful and courteous. Food at restaurant was good and service was great. Overall a very nice experience.
July 15, 2015
Rated 4.0 out of 5.0 by creolejen Fantastic food but slow service
We came in late and were very happy to see an onsite restaurant and the food was exceptional but the service was slow. By the time we got our food we wished we would've just walked to the Wendy's next door.
In addition, the AC barely worked and we are used to sleeping in a COLD room but that was not to be here.
Overall for the one night we were here - it was a very clean and nice hotel especially for the area. I would likely stay here again and give the restaurant another chance.
July 11, 2015
Rated 4.0 out of 5.0 by Jcharlesmith Holiday Inn Trinidad Colorado
The Holiday Inn in Trinidad was very clean and well lit. Being right next to Interstate 25 I was worried it might be noisy but was pleasantly surprised to find the room nice and quiet.
July 11, 2015