Rated 4.4 out of 5 by 67
Rated 2.0 out of 5.0 by Texan60 Unpleasant Stay
Our stay at the Holiday Inn in Trinidad, Co was not a pleasant one.
From the moment we checked and we did not receive the usual welcome for Priority Platinum members, we should have know things would not be right. The room looked like it had not been dusted in weeks and there were sticky kids' hand prints on the window. I dusted and cleaned the windows myself. There were dishes and a dirty bathroom plunger outside the door. We removed these unsightly items.
The WiFi was awful, could only get the internet service in the lobby. Not very convenient for checking emails and getting any work accomplished.
I noticed one clerk left the main desk, unmanned, to go outside and smoke. I guess he figured he could answer calls on his cell phone but not too helpful when you are standing at the desk wanting help.
The staff member, Nathan, was friendly and knowledgeable. I wish the others were as conscious in their jobs as he was.
We stayed at the HIE in Raton, just the week before and the service was outstanding. Next time we will bypass the Holiday Inn in Trinidad and stay in Raton just a few miles away.
September 30, 2013
Rated 5.0 out of 5.0 by snowmdn Very comfortable
The staff at Holiday Inn Trinidad are exceptional - very friendly, helpful and professional. The rooms are pretty good, comfortable beds, clean updated bathrooms. My only complaint was a shower that didn't drain well.
September 30, 2013
Rated 5.0 out of 5.0 by Scott43987 Scott43987
Very nice stay, the front desk staff were friendly, the TV was outstanding, the bed very comfortable. The bathroom sink did not drain properly.
September 29, 2013
Rated 5.0 out of 5.0 by kitp superb experience
My husband and I stayed here on the way back to Austin, TX from southwest Colorado. I had a badly sprained ankle and was unable to walk. From the front desk people through to all the room service people, our stay was made very easy, relaxing and enjoyable. The room was very large and attractive (plenty of space for the two of us plus large dog). The food at the restaurant was the best we've had in a Holiday Inn. We've decided we'll always take this longer northern route home from Ouray, CO just so that we can stay at this Holiday Inn in Trinidad rather than use the shorter southern route.
September 24, 2013
Rated 5.0 out of 5.0 by TexasTraveller777 No reservation? No Problem!
I'd been driving for 10 hours and I needed to rest. I saw the sign on the highway and took the exit. It looked like a nice hotel so I pulled in. My luck, I got the last standard room they had. The room was well appointed with dark woods in the sleeping area and stone tile in the bathroom, and very comfortable. Cleanliness was excellent and as a bonus, the onsite restaurant served a great breakfast after a wonderful nights sleep.
Great room, great property and excellent staff.
Whether a respite from the road, or a jumping off point to explore the area, this is a wonderful hotel.
September 22, 2013
Rated 5.0 out of 5.0 by 2desert Excellent!
Three night stay for Trinidad festivities. All aspects of our stay were excellent - check-in and out, courteous staff everywhere, spacious room with ample reading lights, absolutely clean. Happened to see the cleaning person, and mentioned a small detail in the bathroom which was quickly solved.
September 20, 2013
Rated 5.0 out of 5.0 by BillWasHappy Nice Hotel
We just wanted to get away for the night.
I travel this area several times a year for business and wanted to bring my wife to Trinidad to just hang out for a day.
We both loved our stay at this hotel.
Very clean rooms, friendly staff.
We enjoyed the stay.
September 18, 2013
Rated 5.0 out of 5.0 by 2gals Clean, Quiet and comfortable.
The room was clean and quiet. We ordered room service which was delivered quickly. It was warm and delicious.We will be back.
September 12, 2013
Rated 4.0 out of 5.0 by butchjax Initial room problem, but resolved
The first room we were assigned had a faulty air conditioning system, and the toilet wasn't flushing properly. We fixed the toilet but the AC would keep turning off so we changed rooms. This worked out fine for us. The staff was good about trying to resolve the problems for us.
This seems to be a good option for the area and would stay there again.
September 12, 2013
Rated 4.0 out of 5.0 beverage
lack of top notch vodka in lounge! service was slow, wine selection poor, settled for a margarita! food was good!
gentleman at desk at chk in very pleasant, also young lady in morning chk out!
September 9, 2013
Rated 5.0 out of 5.0 by Cedar23 Awesome Service
The staff at hotel were "Game On." Always willing to help and go the extra mile. Will stay many times again.
August 31, 2013
Rated 5.0 out of 5.0 by RE7160 Very Nice Hotel
We enjoyed our three-night stay very much. It's a beautiful hotel, with an outstanding staff...very friendly and helpful. It's well located to reach local attractions, especially downtown Trinidad. The suite we had was lovely, and very comfortable. The bathroom was clean and well stocked. The shower was very nice. It had good water pressure, a great shower head, and "clean-feeling" water...no feeling of water-treatment residue or softening chemicals. One of the best showers we've had on our travels.
The only criticisms I have are that we missed having a complimentary breakfast. There's a restaurant on site, which we did not use. And, the bed was a bit too soft. Otherwise, it was a wonderful experience for us.
August 29, 2013
Rated 4.0 out of 5.0 by A266 Amber 's Review
I had a great time at this hotel. I was only there for 2 days but I was a great experience anyway. The staff was great, you should be very proud of them.
August 28, 2013
Rated 5.0 out of 5.0 by Grizz48 Great Service. Great Facility.
This is probably our sixth or seventh time to stay at this Holiday Inn Express. It is simply outstanding. The staff are very helpful and courteous. The facility itself is extremely clean and inviting and the rooms are quite clean and comfortable.
We now go out of our way a bit to make sure we stay here to break up our trip between Northern Colorado and Dallas. If you are traveling 287 from Texas to Colorado or anywhere in the West, DO NOT STAY IN RATON!! With just a few more miles, you can stay at this uber-convenient, super-clean, pet-friendly, hotel.
Did I also mention it's conveniently located near a WalMart, a gas station and only minutes from great dining options in Trinidad itself?
Love this hotel!!
August 21, 2013
Rated 4.0 out of 5.0 by Rider2013 WEBE Race
My personal experience was great, it was the second time I stayed there for a WEBE Hare Scramble race. Unfortunately, on day two of my stay I know of a guest who had their BRAND NEW dirt bike stolen out of the back of their truck. They had assumed the camera on the corner of the building the truck was parked under was operational. The hotel staff informed the individual who had their motorcycle stolen that the camera on that corner of the building was not working, after the fact. I believe the hotel management could have done a better job of informing their guests of equipment that is broken. Especially when there are people staying there with thousands of dollars of equipment in their vehicles. I understand its not the hotels responsibilities for items left inside vehicles HOWEVER, be a good neighbor and inform your guests. Maybe tell the guest what cameras are functional!
August 21, 2013
Rated 4.0 out of 5.0 by LeroyW staff helpful
the most stand out part of this accommodation is the staff. All were most friendly and helpful.
August 21, 2013
Rated 5.0 out of 5.0 by mr300 Very Pleasant
We did not have reservations, but the staff was very helpful and friendly. It was one of the nicest hotels we have ever stayed in. I look forward to staying there again when we travel through southern Colorado.
August 16, 2013
Rated 5.0 out of 5.0 by Gary721 Restuarant
After driving a long day we were so pleased to have a restaurant on the premises. Rooms were comfortable and so pleased with everyone.
August 16, 2013
Rated 2.0 out of 5.0 by UKTraveler Poor reservation experience and breakfast facility.
We had a traffic accident due to a Colorado State mower losing one of its wheels just outside Trinidad, Co. So we had to make a last minute reservation. HI is advertised as 'pet friendly' and, as we had Coco with us, I rang for a reservation. Was told there was only one 'pet friendly' room available in the hotel and had difficulty trying to explain that we needed an additional room "not pet friendly" for our adult son, who was traveling with us. When we got to the hotel, we were given adjoining identical rooms on the ground floor, both suitable for a pet. When making reservation, I was asked if I could see the best available rate on the internet. As, which I had already explained, we were in a disabled car in the middle of a rainstorm, it was unlikely I would be able to compare rates, we were evidently charged the top rate possible, which was expensive. Conclusion: would not try an HI again.
August 13, 2013
Rated 2.0 out of 5.0 by Liberty0911 Reservation made 1 month ahead of time
Arrived with not the same rooms we reserved. When we tried to be accomadated the desk clerk was not helpful and acted very rude with us! She needs a course in customer service. We did not get to have our reservation filled.
Also, the restuarant was nice but service was slow. A continental breakfast bar would be a good addition to your facility.
August 5, 2013
Rated 4.0 out of 5.0 by CL59 Convenient Location
The facility was nice enough. Upgraded to a suite as I was traveling with two teenage children and needed an extra bed. However, the pullout couch was somewhat less than comfortable. The mattress, when extended, sloped at about a 15 degree angle and so you either had to sleep 'uphill' or 'downhill'. We did not try the restaurant as the food seemed a bit pricey based on the menu - especially considering the breakfast is included at the Holiday Inn Express in nearby Raton, NM.
July 29, 2013
Rated 4.0 out of 5.0 by Mbancm7 Always stay here
We always stay at this Holiday Inn when traveling to Colorado. We were so tired after a day on the road that we chose not go get in the car again for dinner so we ate at the restaurant. Normally I enjoy the food at Holiday Inns (especially breakfast). But this trip was not so good. The dinner we had was awful. The "famous" pizza tasted like bread with LOTS of cheese melted on top but with NO FLAVOR of pizza. The fish tasted like it came from Long John Silver's. We might try breakfast there but never dinner again.
July 27, 2013
Rated 5.0 out of 5.0 by TeamWW GREAT STAFF!!!
The Holiday Inn located in Trinidad on the border of Colorado and New Mexico is a wonderful choice to stay at. From the front desk to the cleaning staff everyone is focused on customer service. The bar is friendly and run by a bartender named Troy. The drinks were reasonable and the bar food was really good. We usually don't eat breakfast at the motel but we were glad we did this morning. Wonderful service from our waitress, Melissa.
July 26, 2013
Rated 2.0 out of 5.0 Nice Size Room and Comfort but poor service
The room was large and nice. The commode was slow to flush and became slower as the evening went on. Called hotel staff and after waiting 30 minutes went downstairs and they said the would be up shortly. Came to room and handed me a toilet plunger and left.
Ate in the restaurant and the bartender was tending bar, waiting tables and cleaning tables.
Will never stay there again. I have stayed in many HI express and this is by far the worst. Toilet never fixed.
July 26, 2013
Rated 5.0 out of 5.0 by Heattreater Good stay
We checked in late because we had some trouble finding the hotel. Staff was great. Very helpfully. We had a dog with us, and they were very accommodating with the pet. We will stay here again.
July 24, 2013
Rated 5.0 out of 5.0 by jc75644 Great Hotel--Wish We Had Known About Attached Restaurant
We arrived at this really great hotel, with our dog, after a long day of traveling. When I checked us in, I was surprised to note how many people staying there had their dogs along. I could have said that everything about this place exceeded our expectations if there had been a restaurant (we went to Wendy's for take out#. WAIT, there was a restaurant and we would have gone there for drinks and dinner had we known. Nothing was mentioned when we checked in and we didn't located the restaurant until the next morning when we checked out. #Checking in was a busy place with lots of people and we were assigned to a room on first floor with easy entry from an end outside door, so we didn't go back to the lobby until we checked out). That's the reason for the less than excellent rating on the above 2 items. I wouldn't hesitate from staying at this property again. IT REALLY IS A NICE ESTABLISHMENT & now we know that it has a restaurant!
July 18, 2013
Rated 5.0 out of 5.0 by ME101 Great Hotel
This is a very nice and comfortable hotel. Staff is friendly and helpful. The bar and restaurant are very good. Room was quiet, bed was clean and comfortable.
July 17, 2013
Rated 3.0 out of 5.0 by WEM267 Mostly pleased
While the hotel itself was very good, breakfast at the in-house restaurant was a total loss. The eggs and hash browns were stone cold; and I noted that a party at a nearby table was having the same experience. The only other restaurant within walking distance is a fast food chain outlet, so for a full meal you'll have to drive.
July 10, 2013
Rated 5.0 out of 5.0 by Lovato5 dinner
This hotel was awesome, the food deals for kids was amazing. a family of 5 had dinner for $12.50, since kids under 12 ate free.
July 9, 2013
Rated 5.0 out of 5.0 by MsRobbin LOVED OUR STAY
The staff was so helpful, especially NATHAN!! He is so amazing and goes above and beyond for personal service. The dining was good too. Nice servers, food served in timely manner. Great job on housekeeping too. Thanks!
July 8, 2013