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Rated 4.5 out of 5 by 357 reviewers.
Rated 4.0 out of 5.0 by Annual Stay I use this hotel on my annual drive from TX to Colorado. It is pet friendly, my main reason for staying. The rooms are very serviceable and the front desk has always been friendly and helpful. I have had less than great service in the restaurant. Twice I've been left standing far too long waiting to be seated. Next time I'll walk down the hill to the Wendy's. June 22, 2016
Rated 5.0 out of 5.0 by Staff members The staff members I had contact with were all very friendly and I felt that they treated me like family. June 22, 2016
Rated 1.0 out of 5.0 by Service and restaraunt poor I have already covered my concerns earlier in this survey. June 17, 2016
Rated 5.0 out of 5.0 by Check in issue We arrived 20 minutes before check in. The older lady didn't seem interested in even talking to us when we walked into the lobby. She seemed like she was the manager and was turning her nose up at us when we came in. She never really looked up to look us in the eye. She kept doing something else as she nearly lectured us that we were early for check in and she couldn't help us until 3 pm. We walked out and sat near our car for 15 to 20 minutes, went back in after 3 pm and a different person was at the desk. That gentleman was very friendly and told us the lady that was there before just got off shift. That made me immediately think she didn't want to bother with us because she was getting off work in a few minutes. She acted preoccupied and almost rude saddly. The young man that did check us in was very nice and very friendly. The rest of the stay was great. I must say the very first impression from the lady at the front desk made me feel like we made a mistake booking there. After that little bump in the road things were fine. Thank You, Scott June 16, 2016
Rated 5.0 out of 5.0 by Trinidad We really enjoyed our stay at eh Holiday Inn at Trinidad, CO. They are pet friendly and the staff was exceptional! Extremely clean and comfortable. This hotel was the best hotel on our trip! June 7, 2016
Rated 5.0 out of 5.0 by Great Stay as Always We visit Trinidad often and can always count on having a great hotel when we stay at Holiday Inn. June 6, 2016
Rated 4.0 out of 5.0 by very good hotel We only stayed overnight but the staff were very welcoming and attentive for even this short stay. June 4, 2016
Rated 4.0 out of 5.0 by Restaurant Service Our waitress was excellent. Her support was not. The bussers were not available and when they were they did not establish eye contact. We had to purposefully flag them down. The waitress was very busy and needed them. The floor and chairs at our table were dirty and full of food. We brushed them off ourselves and ignored the floor. One of the bus boys walked around with a headphone in his ear while he worked. The guy just was not into it at all. He was not communicative nor expressive. Our food was good and timely. The overall service was good. Bus staff need some solid training and oversight. June 1, 2016
  • 2016-06-23 T21:29:54.632-05:00
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