Rated 3.5 out of 5 by 182
Rated 3.0 out of 5.0 by e135 Decent, dated property. Farther from airport than I expected.
The hotel could use some updating. Our room had some stained furnishings. Giant lobby area is underutilized and sparsely decorated.
Friendly staff. Prompt, reliable airport shuttle, though the airport is about 5 miles/10 minutes away, which seemed far for a hotel with "airport" in the name.
The price was right -- significantly cheaper than other IHG properties in the area -- which might make you look the other way on a few things to reap the savings.
I might stay here again but can't say another newer hotel closer to either downtown or the airport wouldn't be more attractive if priced similarly.
July 24, 2014
Rated 4.0 out of 5.0 by word4word Good for Easy Airport Access
This hotel has all of the comforts and amenities as any Holiday Inn. The staff is friendly, the room is clean, and you can have a hearty breakfast before noon. However, the hotel is not situated for tourists wanting to access Downtown San Antonio and the parking is limited due to a shared parking structure with other hotels.
July 24, 2014
Rated 1.0 out of 5.0 by I'm not the only one POOR CUSTOMER SERVICE
The staff was rude from the moment we got there till the moment we left!! I would never stay here again nor would I recommend it to anyone:(
July 23, 2014