Rated 3.5 out of 5 by 184
Rated 4.0 out of 5.0 by The Jays Our stay at Holiday Inn and Suites in July
The entrance was pleasing as you walk in to a large waterfall and water flowing. A nice pleasant feeling in warm Tucson! The staff were very friendly and quickly got us settled into our room. Overall it was a pleasant stay. We can recommend it to others visiting Tucson.
July 27, 2014
Rated 2.0 out of 5.0 by sarajane2u Stay somewhere else
At first appearance it was very nice. The young man that checked us in was very considerate and caring. However there were people (managers) standing around while there was a line, and only looked on as the line grew.
The first night was awful!!!! The bed was uncomfortable. The next day after complaining about it they discovered the box springs was broken. They did accommodate us with a different suite, but only wanted to reimburse half of the room rate. Both rooms were dated and needs new carpeting and new bathroom fixtures.
The pool is in desperate need of a good pool service.
The breakfast was mediocre. Nothing special. We were told we could order off the menu, but only certain items were available as a complimentary breakfast.
I have stayed at much nicer IHG properties for better rates and service.
July 26, 2014
Rated 3.0 out of 5.0 by e135 Decent, dated property. Farther from airport than I expected.
The hotel could use some updating. Our room had some stained furnishings. Giant lobby area is underutilized and sparsely decorated.
Friendly staff. Prompt, reliable airport shuttle, though the airport is about 5 miles/10 minutes away, which seemed far for a hotel with "airport" in the name.
The price was right -- significantly cheaper than other IHG properties in the area -- which might make you look the other way on a few things to reap the savings.
I might stay here again but can't say another newer hotel closer to either downtown or the airport wouldn't be more attractive if priced similarly.
July 24, 2014