Rated 4.2 out of 5 by 71
Rated 3.0 out of 5.0 by ktorres1169 Not as good as normal
We stayed over the Thanksgiving weekend for 2 days. It was my husband, myself, and my adult brother and we had reserved a suite. When we checked in, we small talked about going up for an afternoon nap after such a wonderful Thanksgiving dinner. When we got into our room- we checked and there were no sheets, pillows or blankets for the sofa sleeper. We went down to get some and were told that housekeeping would bring them up. (I even saw the desk clerk write it down.) Nothing was ever brought up so my brother napped sitting up. (the mattress had several small spots on it that appears to be blood drops) Later that evening, after we had gone out and come back for the evening- there was a sign at the front desk saying "Thank you for your patience- the desk clerk is assisting a guest"- or something to that effect. We waiting there for 32 mins.- still trying to pick up the bedding for the sofa sleeper.
In the morning, when we went to get coffee from down stairs- the caraf was empty in the lobby. We were told to mention it to the waitress in the dining area. She informed us that she was quite busy ("I have bigger fish to fry right now" and waived at a room full of diners. She advised that we could get coffee from breakfast bar. That caraf was empty, as well. She vocalized at how difficult it was to keep up with maintaining everything with so many people making requests.
Needless to say- we were not made to feel welcomed during this stay.
December 3, 2013
Rated 3.0 out of 5.0 by Sommers Needs Improvement
I'll start by saying that the front desk staff were nice. Our family of 3 checked in around 4:00 pm, then returned for the night at 10:00 only to find there was no bedding for the pull out. After looking in the closest and all the dressers we called front desk who told us we needed to come to the desk to pick up the bedding, but they had no pillows left. In my mind the desk new we checked in with 3, she even joked with our son at check in, so we should've been offered bedding then. Running out of pillows is just ridiculous.
Our room 319, needs a deep clean around the baseboards and behind the furniture. There was something really greasy/gross on the bedroom side of the door and garbage behind the end-table next to the couch.
The bathroom in the pool area was disgusting and the hot tube didn't work. I had to tell the front desk about the bathroom, she was very apologetic and had it taken care of, but I've seen cleaner gas station bathrooms. This is not what I'd expect from a Holiday Inn.
Overall, my opinion is this location is pushing for cost saving initiatives.
December 1, 2013
Rated 5.0 out of 5.0 by kiml5022 Experience
Staff very friendly and informative. Hotel and rooms were beautifully decorated, clean and comfortable from the lobby to the room.
November 29, 2013
Rated 4.0 out of 5.0 by Oldhome Quick over night stay!!!
Had a quick overnight stay at this hotel. Very nice place. Bar closes at 10 I think that's early! Breakfast is good but not worth 10.00... I would stay here again though and refer a friend! My daughter place soccer up every fall and might try and get the team to stay here!
November 23, 2013
Rated 4.0 out of 5.0 by wrestlingfamily1 Nice hotel
The hotel and staff were top notch. I was a bit disappointed because I was really looking forward to relaxing in the hot tub and it was down for service. My fault I should have asked if pool was up and running but didn't think about it. Otherwise the hotel was absolutely awesome. Great and kind staff, wonderful food, and the most comfortable beds.
November 19, 2013
Rated 4.0 out of 5.0 by jsw127 All well but the shower
Everything was good or better but the shower. I don't know why there are massage shower heads but not enough water pressure for them to work.
November 14, 2013
Rated 5.0 out of 5.0 by smith2000 Good Night's Sleep
Great place to stay. Location was great for ease of getting around in Tulsa and Bixby. Will stay here again if the opportunity arises.
November 7, 2013
Rated 4.0 out of 5.0 by MrsEngle Let's see if anyone reads these
I had a room by the elevator which ran all night and I could hear all night. At first I thought some mechanical equipment was having problems.
Second we left an article in the room and only part of it was found didn't make sense: the 2nd item was stored inside the first which was recovered..would be nice if both were returned to us.
The restaurant only had 2 staff members working and they were slammed! This caused service to be not as good as it could have been but the food was great!
All the front desk staff was courteous and competent.
November 7, 2013
Rated 4.0 out of 5.0 by Con63 Comfortable bed...once I was able to get in it.
Thankfully we were only staying for one overnight. I am 5'6" tall. I hurt my back a few weeks ago and also had surgery on my knee several months ago. The bed was SO incredibly tall that it made it VERY difficult to get up into it.
I also rated the cleanliness a 4 because we found several things left over from previous guests (ie: empty Tootsie Roll bag in the night stand drawer, half a roll of gauze tape under the window...)
We will stick with HIExpress next time we travel. We only stayed here because it was centrally located to other people we were meeting while we were in the area.
October 23, 2013
Rated 3.0 out of 5.0 by oka1sw Just Okay
Have stayed here several times. the staff is friendly and helpful, however, I had rather not have to deal with the issues. Door locks not working, key cards not working, light bulbs out, lack of hot water.
October 12, 2013
Rated 4.0 out of 5.0 by don257 Good Stay
I was pleased overall. I was disappointed as I went to the restaurant for dinner at 8:55 and they informed me that they had already cleaned the grill. The restaurant was suppose to be open until 9. The room was great. The bed was one of the most comfortable ever.
October 10, 2013
Rated 5.0 out of 5.0 by lovemygrandkids4 Cleanliness and friendliness
Walked in and wasn't sure what to expect but after being greeted by Debbie at the front desk we knew we would be taken care of. She was so friendly and wlecoming. We were there for a wedding in Tulsa and she was nice enough to even let us check in a little early. We enjoyed the breakfast buffet the next morning which was very inviting. All of the staff that we encountered were very warm and friendly. If we ever need to be in Tulsa again we will for sure stay here again.
October 8, 2013
Rated 1.0 out of 5.0 by Justin08 Very Disappointed
For my son's birthday we promised him an overnight stay at a hotel with an indoor pool. After checking in we went down to check out the pool. What we found was a cloudy (can't see the bottom of the pool) nasty pool. Now, people had just gotten out of it because there was water everywhere all the way to the elevators and in them. No warning sign there either. The alarming thing about the pool is not that these people made the pool cloudy. Which what the front desk people said when I brought it to their attention. But was the lack of strong smell of chlorine that you can usually smell from the hall. I actually thought it might be a salt water pool because there was no hint of chlorine. So, needless to say we were not getting in that. They ended up closing it up for the night. It really angers me because this whole night for my son ended up being a waste of time and money. Also, don't even bother getting the breakfast in the morning. How does one serve cold waffles? The lady was nice to take it off the bill but again disgusting. Those are just 2 of my complaints. I could list a few more but why bother at this point. To sum this up I think my son said it best, "Mommy we will never be staying at a Holiday Inn again."
October 7, 2013
Rated 5.0 out of 5.0 by LadyBA08 LadyBA08
I stayed at this hotel on a business trip. It was clean and cozy. The staff was friendly and helpful. The eoom was comfortable and the amenities were appropriate for my needs.
October 5, 2013
Rated 4.0 out of 5.0 by Ashley1234 Nice place to stay
We had a 2 room suite that was great. Loved that this place was pet friendly. The breakfast buffet is not worth the $10 and kids don't eat the buffet free it is $4.99. But u can order kids breakfast off of a kids menu for free. Server in the breakfast area was sweet as can be. Most of the front desk reps were nice. Pool was great. Hot tub was broken the entire stay though. Was a cold tub. Great location 5-10 mins from anywhere you would want to eat. Lots of options. Overall was a pretty good stay and will prob stay again if I have to go back to Tulsa.
September 25, 2013
Rated 5.0 out of 5.0 by Arktravler Very Nice Stay
Had never stayed in this part of Tulsa. Was afraid the location would be too far out. That was not at all the case. Made it to the fairgrounds in about ten min. on Sat. morning. The property was clean and the bar was nice. Did not eat but restaurant looked inviting. The staff was friendly and helpful. Really liked the walking/bike trail right next to the hotel.My room was clean, well appointed and quite. I come to Tulsa fairly often and will be back.
September 17, 2013
Rated 4.0 out of 5.0 by Bibi22 Communication
Desk service was excellent; Debbie was especially helpful. Even though I thought I had reserved a Holiday Inn Express, the staff were very helpful in trying to get my reservations changed to a nearby HIE. In spite of their efforts it didn't work out and we stayed at the Tulsa South Holiday Inn. We had a very good experience except for trying to communicate with the housekeeping staff. None of them spoke English and when we tried to ask them to come back later or for an extra hand towel, they had no clue what we were saying. It was frustrating to say the least. And one time they came in even when we had a do not disturb sign in our lock. I would recommend this hotel but be sure to contact your desk for any housekeeping concerns.
August 30, 2013
Rated 5.0 out of 5.0 by art92retmd92 room comfortable throuhout
we enjoyed our stay, and the welcoming by all your staff. only one negative which was a noisy group that occupied the room across the hall. they seemed to have brought their party up stairs. im not sure anything could have been done about that.
August 28, 2013
Rated 4.0 out of 5.0 by OKCBoomer Close to everything
Good location in Tulsa to be close to everything, including Hard Rock Casino (15 minutes), downtown (15 minutes), Jenks Aquarium (15 minutes), Zoo (15 minutes), etc. Lots of great restaurants close by (less than 5 minute drive). Cool bar that's open in the evenings.
August 14, 2013
Rated 4.0 out of 5.0 by katm Nice place
Nice Place, helpful staff, clean room and comfortable. I would recommend to anyone.
August 12, 2013
Rated 5.0 out of 5.0 by NanaMama Quite comfortable weekend
Thanks, I had a great weekend in Tulsa, the room was large and clean, the bed was great, Very enjoyable time
August 2, 2013
Rated 5.0 out of 5.0 by SJtraveler Nice, convenient place
Had an excellent stay with excellent location to visit Tulsa and its surroundings.
August 2, 2013
Rated 5.0 out of 5.0 by TOBIETUX7 WAS NICE
THANKS FOR A GREAT RETRIEVE FORM THE HEAT WHILE MY POWER WAS OUT
August 1, 2013
Rated 3.0 out of 5.0 by RJ57 Check behind the night stands
I went to plug my iPhone charge in the wall socket located behind the night stands next to the bed. The area was very dusty, with scattered trash. Other than that, location and service was good.
July 22, 2013
Rated 5.0 out of 5.0 by KA89 Excellent and very resonably priced!
I was staying in Tulsa as I drove back from Albuquerque, NM to Kentucky. This hotel was so fabulous that I decided to stay in Tulsa an extra day! It is in an excellent location and a great neighborhood. The front desk staff was very helpful in helping me choose some great recreation the next day. I also travel with my dog and finding a quality hotel is difficult. Well, not in Tulsa! I have NEVER had a better hotel experience. I will certainly go back to Tulsa and stay in this hotel!
July 17, 2013
Rated 1.0 out of 5.0 by Dissatisfied20130711 Worse Hotel Experience Ever
At approximately 10 AM, I checked into this hotel with my husband, who is currently taking chemo, is very weak and unable to walk. We were put into a handicap room (Room 304) which had two peep holes. The lower peep hole was not covered and people in the hallway could look into the room if they desired. My husband had an appointment at the Cancer at 11:15 AM and as we were leaving, I informed the people at the front desk about this peep hole. They PROMISED me that it would be taken care of.....for sure. After all day appointments and my husband's chemo, we returned to the hotel at approximately 9:00 PM. The peep hole had not been fixed. I called the front desk to inform them and I was told that they were sending somebody up to fix it. I called back after 15-20 minutes and was told the guy was on his way to my room to fix the peep hole. After waiting another 15-20 minutes, I called to ask the front desk if the guy was coming to fix the peep hole, she said he wasn't going to make it because he got off at 9:30. I requested she give me another room and she gave me Room 229, which is a suite. So after a long day at the cancer center, at 10:00 PM, I had to take my husband from Room 304 to Room 229 which is at the very end of the hall way on the 2d floor. Then I had to pack up ALL of my luggage (walker, meds for husband, clothes, etc.) with no assistance, to take it to Room 229. It was approximately 11:00 PM or later when I finally settled in Room 229. Room 229 had a living room, bed room and a bathroom. The thermostat was in the living room and the air conditioner blower was in the bedroom. Needless to say, the living room would be very hot and the bedroom would be freezing. This was very uncomfortable for my husband and I, as the chemo causes him to be cold-natured. We had to turn the thermostat down to 82 or the bedroom would be freezing. If we went to the bathroom or to the refrigerator or microwave in the front room, it was very hot. It makes me wonder WHO was paid to design the A/C unit this suite…..you should ask for a refund. I was sent to this hotel by the Cancer Treatment Centers of America in Tulsa because they had no rooms available. I will request to be sent to another hotel if this occurs in the future......I will not return to this hotel ever.
July 15, 2013
Rated 5.0 out of 5.0 by kathleen08 Overall Experience
Your staff was very friendly and courteous. The room was very nice and enjoyable. I used the workout room and it was good with the exception of the elliptical not working and one of the treadmills either. Really enjoyed the Priority Club Member treatment.
June 27, 2013
Rated 3.0 out of 5.0 by Morrod03 Breakfast buffet
For the price, the breakfast buffet was not a good deal. The staff was lacking and the selections on the buffet were poor. There were several children unsupervised at the pool. There were no towels at the pool, we had to ask for them.
June 16, 2013
Rated 2.0 out of 5.0 by Raaj Long wait to check-in
It took an hour and a half for check-in to get the right room with heat etc.
June 13, 2013
Rated 4.0 out of 5.0 by Terry740 Great Hotel
This Holiday Inn has an excellent staff and an good restaurant. Very courteous personnel and very clean property.
June 3, 2013