Rated 4.3 out of 5 by 256
Rated 5.0 out of 5.0 by gregp01 Friendly Staff - Great location
I was in desperate need for a room without a reservation and I had a pet. I was greeted in a friendly manner and serviced quickly (I was exhausted from travel and hungover).
The location is just away from all the mall traffic where there are plenty of restaurants and things to do. Close access to highway 169 if you are going to be visiting other areas of the city and a bar you could literally walk to.
The stay was great and I will definitely stay again. Thank you to all of the staff for a great experience!
July 22, 2015
Rated 3.0 out of 5.0 by GrossMike Entry cleanup, lack of towels and internet to its knees
When I drove up the initial impression was not good. The trash containers were overflowing and the location of the bench assured that cigarette butts were everywhere. The inside was clean and staff were friendly. Room was in good order...the air conditioning was loud and annoying. The hotel was busy and towels were at a premium. The hotel staff acknowledged this and were not supportive of managements response to this issue. The internet was difficult to access and the traffic on it varied. At times the internet was at a crawl and annoying to use.
July 18, 2015
Rated 3.0 out of 5.0 by peachesa99 It was ok
The hotel was clean and friendly. The bartender doesn't know how to make any drinks but shots or Mankiller. The a/c blows really good in the bedroom and hardly any air reaches the living room. The hot tub was extremely cold and the jets were broken. The breakfast buffet is extra (which is disappointing) but they didn't have any pancakes or waffles on the buffet. Overall it was an ok stay not the best but not definitely not the worst.
July 15, 2015
Rated 1.0 out of 5.0 by Sleepless In Kingwood No Rest for the tired
my room was located next to the elevator shaft. the noise was loud and constant. People stopped using the elevator between 4 and 5 am. 1 hour sleep is not enough.
July 14, 2015
Rated 5.0 out of 5.0 by KSGirl89 Very courteous staff and comfortable accommodations
I stayed at this hotel with 4 young boys, and an adult with special needs, along with my dog. The staff was attentive, kind, and helpful, even to my dog. We all were very comfortable, fed well, and kept happy.
July 7, 2015
Rated 1.0 out of 5.0 by Retta67 Poor Customer Experience
Hotel staff was not accommodating - very dry when we checked in - did not greet us as a Priority Club member.
Was inconvenienced later during the stay by the hotel staff. Hotel needs to look into how guests are greeted upon arrival and treated during their stay..
June 29, 2015
Rated 5.0 out of 5.0 by peschka01 Hotel Staff
The only glich in my stay was the young lady who checked me in. She was not welcoming. The housekeeping staff and the young lady who checked me out were wonderful!!!
June 24, 2015
Rated 5.0 out of 5.0 by andrews1562 Very Comfortable
Had a very nice stay at this hotel. I really enjoyed my room. It was very comfortable.
Finding the right driveway from the street to the hotel was just a little tricky, but that was absolutely the only problem, and it was a minor one.
June 8, 2015