Rated 4.1 out of 5 by 309
Rated 5.0 out of 5.0 by jam1098 Post Concert Crash
I stayed at this property after an evening concert at Cains and subsequent night out. The shuttle service was greatly apreciated and timely. Room was comfy dark and cool.
April 28, 2015
Rated 5.0 out of 5.0 by overniht shuttle service was great
covered parking appreciated. shuttle was wonderful since we did not have to get directions and park
April 27, 2015
Rated 5.0 out of 5.0 by Niwot Traveler One of the finer HI Hotels
Can't say enough about the great customer service at this upscale hotel in central Tulsa. The airport shuttle driver was such a kind young man,and the service was very prompt. The room on an upper floor was spotless and very quiet. Nice digs.
April 26, 2015
Rated 2.0 out of 5.0 by Tomm58 Very average hotel
Disappointed overall. Got to the hotel about 5:30 pm and there were two clerks working and about 8 people in line. Took at least 15 minutes to get to the desk. The gentleman working the desk was very nice. Informed us that parking in the garage was 7 dollars extra, which was fine, but when we went to park, there was a ton of construction on the garage, very dirty, we had to park 3 levels down and the stalls were very difficult to enter. The room was below average compared to other Holiday Inns where i've stayed. Not very up to date. Bathroom was below average as well. Listened to a group of girls in the next room while we were in our room.
April 26, 2015
Rated 2.0 out of 5.0 by HDC662 BAD EXPERIENCE
Would not reccomend this hotel to anyone, the staff was overworked, the room was dirty when we checked in, the cleaning crew was rushed and did not take the time to do things right, the maintence person stared at every woman that walked throught the door with drool coming out of his mouth, they were not accomadating when I asked to use the stairs, did not go the extra mile for customer service as far as just telling me what to do instead of showing me the stairs or the bathroom. TERRIBLE!!! The list could go on!
April 24, 2015
Rated 5.0 out of 5.0 by momofkid Wonderful customer service!
Our check in started off a little rocky because the king suite we were assigned to only had a king bed. It was a very strange room with lots of space but no pull out couch, no couch at all. Only one tv and a big empty space. So, we had to wait until another room was ready. This all happened around 5pm. The redeeming part of this review is that the manager was extra helpful and gave us vouchers to the restaurant for drinks and appetizers. He was very nice and apologized while explaining that they were busier than usual and many people were waiting for rooms hours after check in should have started. So, not sure whose fault that was, but the manager made it more pleasant by offering vouchers and a sincere apology for the delay. Then, things really bumped up a notch when we visited the restaurant. Our waitress, Jami, was one of the sweetest waitresses we've ever had. She was so personable and helpful and attentive. Cannot say enough good things about her. She epitomizes what customer service should be about. I should also mention the staff at breakfast. They were also so helpful and our waitress kept offering to refill my soda, which was so thoughtful. I didn't' get her name but she was also amazing. So, I went away from this experience at the Holiday Inn with a renewed belief that good customer service does exist. For that, I would give this hotel a high rating. Good job Holiday Inn Tulsa City Center!!!
April 22, 2015
Rated 5.0 out of 5.0 by Arktravler Great location and staff
Had another great stay at this HI! Will be back soon. Jordan at the front desk is the check in wizard! The restaurant and bar have good food and excellent drinks. Ordered a carafe of coffee from the Boulder Grill. It was there almost before I got off the phone.
April 21, 2015