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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4.3

based on 324 reviews
89%
Recommend This Property

Ratings Breakdown

324reviews

  • 5 Stars
    199
  • 4 Stars
    67
  • 3 Stars
    27
  • 2 Stars
    19
  • 1 Stars
    12

Comfortable bed and great location

By

July 05, 2016

club

Only thing I would do different is ask for a room that has a seat height toilet. The one in my bathroom felt like it was on the floor.

Posted byHotelStaff
July 05, 2016
Thank you so much for your comments regarding the Holdiay Inn Tyler So Broadway. We value your comments and will certainly put that on our list for Capital improvements in the near future. Thank you again, come see us again soon
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Property needs to be renovated

By

July 04, 2016

Room was in poor condition. Thermostat was falling off wall. Carpet looked as though it was twenty years old without being cleaned. Bathroom had been updated, but it was just patched up. I was told I was upgraded since I am a platinum member. I would hate to see the regular room if this was an upgrade.

Since I stay at an IHG property two to three nights a week, I see that this property needs to renovated.

Posted byHotelStaff
July 06, 2016
Thank you for your comments regarding your stay at the Holiday Inn-Tyler So Broadway. We value your comments and wanted to let you know that the hotel just went thought a major renovations with new carpet, new tubs, new guestroom furniture and complete renovations of all the commercial area. I am very sorry that you did not enjoy your stay with us. Thank you again for your comments.
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Passing

By

July 03, 2016

The a/c was not working abe had to get a fan. Holiday Inn did try to acomadate us

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Great service and Memorable Experience

By

June 29, 2016

We booked this Holiday Inn for a very important event - our High School Reunion. Every aspect of our stay, from check-in to check-out, met or exceeded our expectations! The facilities including guest room, banquet hall, and common areas were clean and impressive. The wait staff in the restaurant and at the banquet was exceptional... friendly, accommodating, and always there. We were so impressed with them that we got their names to insure they got the proper recognition from the "bosses". This event was a really big deal for us graduates, and everything needed to be just right... and it was perfect!

Posted byHotelStaff
July 05, 2016
Thank you so much for your kind review of the Holiday Inn Tyler So Broadway. We value your comments and were very happy to service your group. We were told you had a great time and we hope you choose us again for your next reunion or another function that is in your future. Thank you again
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Relaxing Time

By

June 29, 2016

club

Really enjoyed my stay and the comfort of the bed was amazing.

Posted byHotelStaff
July 01, 2016
Thank you so much for your comments regarding the bed and your stay at the Holiday Inn-Tyler So. Broadway in Tyler TX We value your comments and hope to see you again soon
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Great Experience

By

June 27, 2016

The shuttle was very helpful getting to and from the airport. They also were able to take me around town to local restaurants. The restaurant/bar staff was great. I could order my meal right when I walked in and then they would have room service bring it right up to my room for me.

Posted byHotelStaff
June 28, 2016
Thank you for your comments regarding your stay at the Holiday Inn Tyler So Broadway in Tyler TX. We are happy to hear of your good experience while a guest at our hotel. Come back and see us soon.....
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great updates

By

June 26, 2016

club

beside the number of issue i came into the staff was very respectful and concerned with my stay. making it very personal and genuine

Posted byHotelStaff
June 28, 2016
Thank you for your comments regarding your stay at the Holiday Inn-Tyler So Broadway. I apologize that your stay was not the normal way we take care of our guests. I was glad to see that our staff took good care of you. Please come back and give us another opportunity to have you as our guests. Please remember our concierge lounge is only open Mon-Fri from 6AM to 9AM. Thank you
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Wonderful staff, very nice rooms

By

June 24, 2016

club

Enjoyed the guest room and the staff are wonderful. The large meeting room could have had better lighting. The smaller rooms had better lighting but were a little warm. There were actually enough pillows, nice ones too. Could probably use more luggage carts. Enjoyed my stay.

Posted byHotelStaff
June 28, 2016
Thank you for your comments regarding your stay at the Holiday Inn Tyler So Broadway in Tyler TX. We appreciate your comments and will take them under consideration. Thank you and hope you come back and see us soon
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Amazing Customer Service

By

June 22, 2016

We have stayed at this hotel more than once and when we arrived this time Adai was at the front desk and greeted me with a smile and REMEMBERED me from my last stay! She has the most AMAZING customer service skills! We always appreciate when Adai is at the front desk. I hope this hotel never lets her leave! The restaurant staff is also fantastic! The chef makes the yummiest omlets in town! We will NEVER book another hotel while staying in Tyler!

Posted byHotelStaff
June 28, 2016
Thank you so much for the kind words regarding your stay, Adai, and the Holiday Inn-Tyler So. Broadway in Tyler TX. We do agree Adai is great with our guests and our omelettes are wonderful. Thank you again and come see us soon
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Wonderful Hotel!

By

June 22, 2016

club

Wonderful hotel find! Great pool and rooms were large and comfortable. Restaurant was great in the morning for breakfast. We will definitely return.

Posted byHotelStaff
June 28, 2016
Thank you so much for your comments regarding your stay at the Holiday Inn Tyler So. Broadway. We value you comments and will pass them along to our staff. Come back and see us soon
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Put on your walking shoes!

By

June 21, 2016

club

Enjoyed everything about Holiday Inn Tyler-South Broadway, except the distance to my room and access from outside. However, with the amount of sitting in meetings during the day, it was worth the walk to stretch out my legs! Rooms were great, staff was AMAZING, and beds were comfortable. I slept good, which is important to me! I would recommend this hotel despite the walk!!!

Posted byHotelStaff
June 26, 2016
Thank you for your comments regarding the Holiday Inn-Tyler So Broadway. I know it can be a distance sometimes to certain rooms since our hotel is the largest in East TX, it can be a challange. I hope that it all turned out well and hope to see you again soon
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Tyler Holiday Inn

By

June 21, 2016

club

Nice hotel. Staff is very friendly and helpful. The meeting facilities are roomy and clean.

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