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Rated 3.8 out of 5 by 100 reviewers.
Rated 4.0 out of 5.0 by nice hotel very nice hotel to stay at for a family or just passing thru town and need a place to stay at the food is very good July 12, 2014
Rated 4.0 out of 5.0 by Not the Best Stay, but not bad. The lobby was very noisy and crowded when trying to check in. They tried to give me the wrong room type. Not a bad stay, but I will definitely try to stay at one of the other IHG brand hotels in the area next time. July 11, 2014
Rated 5.0 out of 5.0 by disappointments we were disappointed with: 1. The "senior sweetheart" plan referred to an "upgrade" but I did not understand what the upgrade was. Asked but no answer was given. The room was a king size bed but no other obvious upgrades. 2. the view--looking out the window we saw a wall opposite the bar area and looking down was the bar. not a romantic scene. 3. the room was evidently located next to the housekeeping room, they began making noise early in the morning. seemed to not care about the noise level of the comfort of the patrons. 4. the commode was too low to the floor and the seat was totally uncomfortable--cheap plastic. if this is a "senior sweetheart" upgrade, why not put those patrons in a room with a commode that sits higher. 5. pool was lousy and needed a Jacuzzi out by the pool July 10, 2014
Rated 5.0 out of 5.0 by good overall service Every thing was fine. I will be happy to stay at this facility on my next visit to Tyler. July 9, 2014
Rated 5.0 out of 5.0 by Fabulous Staff We were a little crabby after our flight was canceled due to bad weather. However, Liz made us immediately feel better as she served as our substitute shuttle driver. What a nice lady! Joyce in the hospitality room was another peach. Dennis the shuttle driver was also kind and entertaining. Holiday Inn should be proud of these good will ambassadors. They would be an asset to any five star hotel staff. July 4, 2014
Rated 3.0 out of 5.0 by not a good rate for the room paid too much for this hotel. would not have minded paying that much for the room but the hotel is out dated and the room beds are not comfortable. The a/c was old and rattled. July 2, 2014
Rated 5.0 out of 5.0 by Hotel Staff Upon arrival, although busy, the staff were very pleasant and curteous throughout each check-in. Whether entering or exiting, I was greeted with a smile and good conversation. The staff seem to be genuinely concerned about my needs. GREAT CUSTOMER SERVICE!!!!!!! July 1, 2014
Rated 3.0 out of 5.0 by Buisness Trip Hotel Staff - Front desk in particular were extremely unfriendly, did not want to help when I needed change for a 20. I reserved for a King Size bed and got a room with two double beds that were less than desirable to sleep on. Gave me the impression they were original beds from when the hotel was built. I was extremely disappointed in this hotel, I have stayed several times at Holiday Inn's around the state of Texas and this was the worst one I have ever stayed at. Couldnt even go outside on the balcony outside my room, why have them if youre going to lock them up like a jail cell??? The only good thing I can say about this hotel is that Crystal the bartender in the lounge was very friendly and courteous, other than that, you can pretty much bet I will not stay at this place again. June 30, 2014
Rated 5.0 out of 5.0 by Highly Recommend I stay at this hotel about 40 nights a year and am very happy with the overall experience. The beds are always comfortable and the staff is always friendly. June 24, 2014
Rated 5.0 out of 5.0 by Miscellaneous The work out room was dimly lit and not updated. I know the renovations are not complete, but I feel as though the hotel made cheap upgrades. i.e. the light fixture in my bathroom was original. The service door by the work out room needs to be painted. June 24, 2014
Rated 4.0 out of 5.0 by Great staff and clean room! The staff at this hotel was very friendly and helpful. The only real issues were the wifi kept cutting out on me and made it hard for me to get an internet connection (which was no deal killer for me) and the bed was very hard with super fluffy pillows which is a personal dislike for me. Other than that I had a peaceful comfortable stay. June 24, 2014
Rated 1.0 out of 5.0 by uncomfortable It was over 80 degrees in the hotel the entire time 2 days we were there. Check in staff had no idea what they were doing. Got to our room and had to call a plumber for backed up pipes and a maid because the room was not clean. Caution tape at the pool area AND PART OF THE POOL CLOSED. Highly priced and no continental breakfast. If you want breakfast - you will pay a high price for it. Hotel restaurant - wow - told the waiter we were going to go ahead and go somewhere else - he told us lots of people say that. Terrible Terrible Terrible June 24, 2014
Rated 5.0 out of 5.0 by Nice Place The hotel is older but well maintained. The staff are friendly and helpful. I enjoyed my stay there and would stay there again. June 18, 2014
Rated 4.0 out of 5.0 by Good business hotel Hotel is overall a good stay. Close to several different resturants. June 16, 2014
Rated 4.0 out of 5.0 by convenient to airport with good shuttle service. I have stayed at Holiday Inn Tyler South Broadway going off on trips where flight is early in morning and spend the first night back if flight is later in evening getting in. There is good Mexican food restaurant next door and friendly lounge atmosphere to unwind. June 16, 2014
Rated 4.0 out of 5.0 by Great room Bed was comfortable. Room was very nice with beautiful view of courtyard and pool. June 16, 2014
Rated 5.0 out of 5.0 by Nice property The hotel staff was very friendly and the complimentary breakfast was great!! June 10, 2014
Rated 5.0 out of 5.0 by Have taught in this hotel Conference room many times I have taught OSHA Safety Classes in this hotel many years and lived here in Tyler, Texas for 15 years plus. Recently , I moved outside of Tyler, Texas area to Ft Worth, Texas and had to make several trips to Tyler and since being a priority club member, of Holiday Inn booked several nights to relax. I just loved the comfort, service of the very nice staff that would help you or anyone in every way. The rooms were very clean and comfortable, to sleep or read or even use the laptop. Laptop internet was easy to use. The restaurant was wonderful. Breakfast, the option is omelets with any vegetable you want. THEY ARE OUT OF THIS WORLD. Ymmmmm ,, taste, and smiling staff to go with it. Several TV's in the restaurant with and a private area if you want. This Hotel, has it all. Clean rooms, Conference rooms, a restaurant with very good food. And a separate bar and dance area. Thank you so much for your kindness during my stay. Linda M May 22, 2014
Rated 5.0 out of 5.0 by Super Would not stay any where else in Tyler, the new rooms are awesome and comfortable, from the the minute you step inside the hotel, the restaurant, Wifi, everything, just like if you were at home.This is truly my home away from home. May 14, 2014
Rated 4.0 out of 5.0 by Line Dance Night We thoroughly enjoyed ourselves. The rooms were nice. The next morning our Breakfast and service was great.. I will consider this location for my next visit to Tyler, TX.. Sales manager Liz assisted our group. She was wonderful and very prompt on getting the info we needed to get us set up for or overnight stays. May 7, 2014
Rated 5.0 out of 5.0 by mothers birthday I am a platinum member and as a birthday present for my mother, I reserved a room for my mother and my daughter. My mother told the staff at check in that her son (me) got her the room as a birthday gift. The staff later gave her a birthday basket with a card and chocolates. My mother told me that she felt like a queen. The staff really went out of their way to treat her like royalty. April 26, 2014
Rated 5.0 out of 5.0 by Holiday Inn, Tyler Great hotel to stay at. Very clean, very comfortable. We enjoyed our stay and would definitely recommend!! April 14, 2014
Rated 4.0 out of 5.0 by No Breakfast - but Pet Friendly Roll in Shower was great. Dogs enjoyed being with us and being near a walking area. I was surprised the room was so small and did not include a morning breakfast for the price. There was not a place to put our open suitcase except on the bed. Seemed strange. April 11, 2014
Rated 3.0 out of 5.0 by Clean beds and bathroom, great restaurant BUT The room was not what was advertised; no balcony and the non-sliding glass door had cobwebs! The maid service should clean the entire room not just the bed and bathroom. The room had been patched together: cracks in the walls, mismatched tile and a bad paint job. April 11, 2014
Rated 5.0 out of 5.0 by Great staff The staff at this hotel is excellent. Very friendly and helpful. March 7, 2014
Rated 4.0 out of 5.0 by Very clean and a helpful and attentive staff. I recommend this location for the very nice staff and location to places to eat. February 28, 2014
Rated 1.0 out of 5.0 by Not again We have stayed at this hotel a few times. We will not be staying again and it is not because of renovations. There was not disturbance due to construction. We asked for a room near the door due to a foot injury and were told there wasn't one available. This hotel has hundreds of rooms and the parking lot had about 100 cars. This was an obvious lie. When we reached our room which was on the backside and down several long hallways nowhere near a door, we found the volume on the television was not working properly, it would cut in and out like bad cell phone. I had purchased some milk and found the refrigerator to be slightly cool but not cold. The next morning we informed the front desk of these problems and without apology or concern they simply stated they would fix the problem. That evening the problems were not fixed and the milk was spoiled. I was tempted to leave it for them but would not because the cleaning staff was friendly and thorough. The front desk staff simply appeared to not care. This was our last stay at this hotel. February 22, 2014
Rated 5.0 out of 5.0 by Great stay The hotel staff were very friendly and helpful. The rooms were nice and I believe recently remodeled . The area has all the big names reatraunts very close. February 21, 2014
Rated 4.0 out of 5.0 by Excellent value This is one of the best Hotels I've visited and I stay at hotels 5 days of every week. Great room, comfortable bed, as well as good service. January 28, 2014
Rated 3.0 out of 5.0 by Service Undergoing renovations and we were given notice so that wasn't a big issue. However, when we arrived and checked in, instructions were NOT clear as to where our room was. We drug our bags down a long corridor only to find no room. Had to go all the way back to the desk. The clerk was not friendly when we inquired about directions to our room. Come to find out, the caution tape was prohibiting us from going down the correct hallway to our room. If you are going to remain open when going through a BIG project like this, the least you could do is discount the room. December 31, 2013
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