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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4.3

based on 331 reviews
89%
Recommend This Property

Ratings Breakdown

331reviews

  • 5 Stars
    205
  • 4 Stars
    67
  • 3 Stars
    27
  • 2 Stars
    20
  • 1 Stars
    12

Home Away From Home

By

July 25, 2016

club

Warm and friendly staff along with comfortable room greeted me when I arrived at the hotel. My overall experience was good. Their location is easy to find and there is ample parking. I would recommend this hotel to my friend and co-workers looking for a “home away from home” while in Tyler.

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conveninent

By

July 22, 2016

club

everything was fine, the people were nice and everything workded well

Posted byHotelStaff
July 24, 2016
Thank you for your comments regarding your stay at the Holiday Inn-Tyler So. Broadway in Tyler TX. We value your comments and hope you come back and see us soon
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Convenient location, friendly staff!

By

July 21, 2016

club

We stayed in this hotel about 3 months ago - wanted to stay here again because everyone is so friendly and want to make your stay excellent. Would definitely stay here again.
Breakfast is always good and fast.

Posted byHotelStaff
July 22, 2016
Thank you so much for your repeat business and kind words regarding our staff and the wonderful breakfast we prepare in our kitchen. We value your comments and hope to see you again real soon....
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Nice staff but overall just fair stay

By

July 20, 2016

Hotel advertises pool view room, but does not disclose that the sliding doors to the pool from the room are locked and inaccessible. Also, the 12.99 breakfast is the same items (if not less) than what they offer for free at a Holiday Inn Express. So the cost is going toward someone bring me a carafe filled with coffee and the bill.
Refrigerator blew a fuse both nights, and our leftovers spoiled.
Staff was very helpful in resolving this.

Posted byHotelStaff
July 22, 2016
Thank you for your comments regarding your stay at the Holiday Inn Tyler So Broadway in Tyler TX. We appreciate your comments but would like to let you know of the difference between our breakfast which is prepared fresh every morning by a Chef in our kitchen. The Holiday Inn Expresses do not have kitchens and therefore we are able to prepare more hot items especially our Chef prepared Omelette station. You are correct in the fact that our doors to the pool do not open as it is a safety issue for small children wandering out of the room into the pool. We value our guests and want to keep them safe. I was very happy to see that our staff took care of your needs. Thank you I hope you come back and see us again soon....
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Great location, convenient amenities, attentive staff

By

July 13, 2016

I only stayed here for one night, but I was very happy in my decision. The bar area was very clean and they had a variety of beverages to choose from. All of the staff in the hotel were attentive and seemed happy to help any way that they could. There was a security guard stationed next to the elevators, which made me feel better about too many non-guests coming and going. It was a very quiet hotel and we had no trouble sleeping on the comfortable bed. The bath tubs are kind of on the smaller side (at least in our room) but overall as a 4 piece bathroom they are very nicely tiled with great water pressure and nice lighting. Warning, the water will get HOT! Also, in our room the dial was opposite of what actually came out of the faucet. The room and bathroom were very clean and in good condition. I would definitely like to stay here again, maybe for a longer visit.

Posted byHotelStaff
July 15, 2016
Thank you for your detailed comments concerning your stay at the Holiday Inn Tyler So Broadway. We value comments such as yours to monitor how we look in our guests eyes. Thank you again and come back soon....
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Front desk staff exceptional!

By

July 07, 2016

It was so nice to be greeted upon arrival and every morning (and all day) by the friendly, personable front desk staff. After eight days, they felt like old friends!

Thank YOU!

Posted byHotelStaff
July 13, 2016
Thank you so much for your kinds wording regarding out staff at the Holiday Inn Tyler So Broadway. We were happy to have you with us for an extended stay and hope to see you again soon
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Convenient

By

July 07, 2016

Location was great, the price was great, the rooms were great, just a very good stay

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Comfortable bed and great location

By

July 05, 2016

club

Only thing I would do different is ask for a room that has a seat height toilet. The one in my bathroom felt like it was on the floor.

Posted byHotelStaff
July 05, 2016
Thank you so much for your comments regarding the Holdiay Inn Tyler So Broadway. We value your comments and will certainly put that on our list for Capital improvements in the near future. Thank you again, come see us again soon
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Property needs to be renovated

By

July 04, 2016

Room was in poor condition. Thermostat was falling off wall. Carpet looked as though it was twenty years old without being cleaned. Bathroom had been updated, but it was just patched up. I was told I was upgraded since I am a platinum member. I would hate to see the regular room if this was an upgrade.

Since I stay at an IHG property two to three nights a week, I see that this property needs to renovated.

Posted byHotelStaff
July 06, 2016
Thank you for your comments regarding your stay at the Holiday Inn-Tyler So Broadway. We value your comments and wanted to let you know that the hotel just went thought a major renovations with new carpet, new tubs, new guestroom furniture and complete renovations of all the commercial area. I am very sorry that you did not enjoy your stay with us. Thank you again for your comments.
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Passing

By

July 03, 2016

The a/c was not working abe had to get a fan. Holiday Inn did try to acomadate us

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Great service and Memorable Experience

By

June 29, 2016

We booked this Holiday Inn for a very important event - our High School Reunion. Every aspect of our stay, from check-in to check-out, met or exceeded our expectations! The facilities including guest room, banquet hall, and common areas were clean and impressive. The wait staff in the restaurant and at the banquet was exceptional... friendly, accommodating, and always there. We were so impressed with them that we got their names to insure they got the proper recognition from the "bosses". This event was a really big deal for us graduates, and everything needed to be just right... and it was perfect!

Posted byHotelStaff
July 05, 2016
Thank you so much for your kind review of the Holiday Inn Tyler So Broadway. We value your comments and were very happy to service your group. We were told you had a great time and we hope you choose us again for your next reunion or another function that is in your future. Thank you again
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Relaxing Time

By

June 29, 2016

club

Really enjoyed my stay and the comfort of the bed was amazing.

Posted byHotelStaff
July 01, 2016
Thank you so much for your comments regarding the bed and your stay at the Holiday Inn-Tyler So. Broadway in Tyler TX We value your comments and hope to see you again soon
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