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Rated 4.0 out of 5 by 128 reviewers.
Rated 2.0 out of 5.0 by Attending Reunion If you are coming here for a reason, do so, but stay elsewhere. Failed to receive level of quality booked. No concierge service available due to staffing issues. Should not have cost me more when not available as advertised. The breakfast buffet left much to be desired although it was "okay." It was to make up for the concierge breakfast that was not available. The karaoke they have 3 nights a week (we were affected by 2) surely drives more customers away than it brings in. It surely worked that way on my wife and I. I only stayed here because our reunion was being held here, will not again. The most positive thing I can say is that the food provided for the event was excellent overall. Do not know if the hotel catered this or not, but I would assume so. Only negative I heard from people was about the fish, it was so-so. Other entrees and dishes were very good to excellent. October 13, 2014
Rated 4.0 out of 5.0 by comfortable for large group Meeting rooms were comfortable, adequate sized, heat and air were quickly adjustable for comfort AND food served arrived to the table palatable and HOT...a pleasing difference from other venues. Rooms all had skinny tv's, microwave, and freezer section October 9, 2014
Rated 4.0 out of 5.0 by Sweetest staff We stayed 1 night to celebrate my forever child's birthday. When we returned from dinner the staff had brought sack of treats and card to room for her. My daughter thought watching a movie form the pool was the best. My only complaint was pool hours were not enforced and our room faced the pool. Request quieter area October 6, 2014
Rated 5.0 out of 5.0 by Day trip Perfect place to spend the night during a one day business trip. October 6, 2014
Rated 5.0 out of 5.0 by Friendly Staff! Home Away from Home My two children and I had to get a room at last minute and they did what they needed to get us in a room. The staff was extremely caring and helpful. We had no toiletry items so we were given toothbrushes and toothpaste. The beds were comfortable and breakfast was perfect! From having some troublesome time in our life they put a smile on our faces when I didn't think anyone could. I would recommend this hotel any day to anyone! October 4, 2014
Rated 5.0 out of 5.0 by Clean and comfortable Always a great stay with courteous and helpful staff. Stay here several times a year and have not encountered any problems. Even with the renovations, this is a comfortable stay. September 30, 2014
Rated 5.0 out of 5.0 by Nice Renovation & Great Location Renovation is almost complete ... we observed only a bit more to be done to refurbish room doors. This location is excellent ... walking distance to Chuy's (great Tex-Mex food) and Panera Bread. Convenient to shopping, too! We will choose this location for all future Tyler trips. September 29, 2014
Rated 5.0 out of 5.0 by Comfortable and relaxed Excellent service and great employee attitudes. Clean, comfortable room. Great bar/lounge service, food and drink. September 25, 2014
Rated 5.0 out of 5.0 by comfortable and great service This is a very nice hotel to stay in They met all our need to make our ball a success. The staff was very friendly an met you with a smile September 21, 2014
Rated 2.0 out of 5.0 by Race Weekend We have stayed at this hotel previously and the staff is always fantastic, but on our last stay the room next to us decided to throw a party and had us up until 3:30 in the morning and we had to be up and out at 6:00 so needless to say we did not get much sleep, we made several calls to the front desk about it, and she called the room and requested that they keep the noise down but this only worked for about 30 minutes and then it would ramp back up. The hotel was not fully booked as the parking lot was practically empty so I was wondering why they would group the rooms together like this. September 18, 2014
Rated 5.0 out of 5.0 by Great Property I am a fan of Holiday Inn properties and I can add this one to the list. Tyler is a small town but when you walk into this property you feel like you are in a big city. There is remodeling going on but what i can see so far, it will look fantastic. The staff was very friendly and that's important. I will definitely visit this location again. September 17, 2014
Rated 4.0 out of 5.0 by dirty &stained carpet in hallways and dirty doors to entrances. the only problem i had was carpet in hallways and doors to back entrances were filthy,carpet down hallways had not been vaccumed from our arrival time of 12 45 pm to after football game when we got back to the hotel 7pm,they were still dirty,they need to be steamed to get stains out of carpet, everything else was good. September 4, 2014
Rated 5.0 out of 5.0 by Great Bar and Grill - no issues and nice work staff. I enjoyed the extra effort they went to make my stay special. September 2, 2014
Rated 5.0 out of 5.0 by Captain rfc Great stay! Staff was super and the hotel was clean and quiet. Thanks August 31, 2014
Rated 5.0 out of 5.0 by Great service and accomedations! This hotel is a great place to stay. The staff goes above and beyond their normal expectations of service. The beds/pillows are superior! I was there on business and they made me feel as if I was there to relax and enjoy a special get-a-way! Make sure you stay here if you are in Tyler! August 26, 2014
Rated 4.0 out of 5.0 by august stay overall not bad at all. I must say however I have had better stays at this hotel in Tyler, Tx. I had trouble with the room key the first time I tried to enter my room. The desk did do a great job handling the problem thou, walking me back to my room with the new key and opening the door for me. Also, the automatic check out was not working. No one was available to deliver the copies to the rooms. August 25, 2014
Rated 5.0 out of 5.0 by comfortable clean room Very clean rooms, comfortable bed, plenty of clean towels, quiet August 25, 2014
Rated 5.0 out of 5.0 by Great Customer Service! Very professional staff and you can tell a lot of work has been put into the remodeling of the hotel. Smaller rooms but very clean. Pool is very small (pictures are stretched!) but the pool area is very nice and large. Only gave 4 stars on the quality of sleep because of the small beds and room. My wife and I shared a bed and our 2 kids shared the other. Queen beds would of been better than two full beds. August 22, 2014
Rated 3.0 out of 5.0 by poor quality of beds too long of survey... unacceptable that this hotel/motel can determine how much someone/a guest writes.about the service. August 20, 2014
Rated 4.0 out of 5.0 by Great hotel I would definitely stay at this hotel again. You can't beat a pet fee of only $50 for an entire 5 night stay, especially in Tyler. Most of the pet friendly hotels in Tyler will sacrifice quality for a cheaper pet fee - Holiday Inn is not that case. Hotel was clean, bedroom and bathroom were clean, and breakfast was better than most. You have more options for breakfast than the average hotel breakfast. The bed and pillows were comfortable, but the temperature was hard to maintain in the room. I was either hot or cold, and it fluctuated during the night which made my sleep a little broken up between trips to the thermostat.. However, staff was very nice, and many employees greeted my dog and I (can't stand hotels that are "pet friendly", yet everyone acts like they've never seen a dog before). I needed a 3 pm checkout since my dog would have to remain in the room while I was at work, and the earliest I could get out was 3 pm. At first, they didn't want to grant my request and said the latest they would give me is 2 pm, but eventually they granted me a 3 pm checkout. I know that put them in a little bit of a tough spot with cleaning a pet friendly room in only a couple of hours before housekeepers left, but it just shows that they are really willing to work with you. August 19, 2014
Rated 2.0 out of 5.0 by Would not stay here again.... Primarily three reasons.... 1) Bath towels had public hair on them...gross! 2) Guest room stink of cigarette smoke. 3) It was super noisy at 4am to the point, it was unbearable to sleep. Housekeeping knocked on my door at 7am to clean the room...seriously! August 16, 2014
Rated 5.0 out of 5.0 by Comfortable Stay Would book another stay here. The mattress was comfortable and the linens were soft. The reception staff were friendly. August 12, 2014
Rated 4.0 out of 5.0 by Good value You can't beat the price and quality of this hotel. August 3, 2014
Rated 5.0 out of 5.0 by Comfortable bed and excellent Service This was my third time staying at a Holiday inn in Tyler; I HAVE not had an unpleasant visit or stay, I had a good night rest. The bed and pillows,quilt, sheet were very desirable. I didnnt wake up until my wake-up call. July 24, 2014
Rated 3.0 out of 5.0 by Breakfast was the best part of this trip This hotel was one of the few that I would go back to or recommend. The rooms were hot no matter how much you regulated the A/C temperature it just wouldn't move and stayed hot. It seemed like every place in this hotel was hot. Fitness Center was hot and a leak on the roof with water dropping down onto the equipment power lines, safety hazard? I am not sure. Even the breakfast area was so hot one morning that my family rushed to eat so that we could leave because we were sweating so bad in there. Pool area was nice but would have been better if somebody would actually go out there and clean it. No fun swimming or playing in there when you constantly have dirt/leaves or even hair on your hands! yuck All in all for the type of hotel and price I would have expected more. July 17, 2014
Rated 5.0 out of 5.0 by Short stay in Tyler I received a call prior to arrival asking me what type of room would I want to upgrade. Never had that done in advance. Friendly staff. We come to Tyler once or twice a year - will likely stay here on my next visit July 15, 2014
Rated 5.0 out of 5.0 by nice room and good service enjoyed my business stay at the HI S. Broadway in Tyler, TX. Will definitely come back to this Hotel. .great staff and good food. July 15, 2014
Rated 4.0 out of 5.0 by Waste of Space Nice staff, clean room, but they have perfectly good balconies in every room that are locked and unaccessible. Balconies are one of the thing I look for in a hotel. July 13, 2014
Rated 4.0 out of 5.0 by nice hotel very nice hotel to stay at for a family or just passing thru town and need a place to stay at the food is very good July 12, 2014
Rated 4.0 out of 5.0 by Not the Best Stay, but not bad. The lobby was very noisy and crowded when trying to check in. They tried to give me the wrong room type. Not a bad stay, but I will definitely try to stay at one of the other IHG brand hotels in the area next time. July 11, 2014
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