Rated 5.0 out of 5.0 by Customer67 Good
Very good stay overall. I was next door and across the hall from rooms being remodeled but I was not disturbed at all.
March 4, 2013
Rated 1.0 out of 5.0
by 2Unhappycamper I know it's under construction but...........
I was not told at the time I made my reservations that the hotel was under construction. A small amount of inconvenience is understandable, but not to this degree. I am a State employee, I stay in hotels at least once a month and usually for a duration of 4-5 weeks at a time. The hotel has major problems with noise, unfinished rooms, plugs, hair dryers, AC/Heat, refrigerators and doors not working. My two check in's so far, I have been moved 5 times. When I bring issues to the attention of the front desk, they are rude. There are very few times that I am greeted with a smile, or by name. I am a platinum priority member as I enjoy most Holiday Inns and have never had a bad experience at any other Holiday Inn. They offer no perks for being a priority club member. I feel like when they see me coming, they have the look of Ohhh no what does she want now. There are other State employees here as well and some have moved to another hotel, but all have said the same thing, bad attitude, bad service, bad rooms.
February 21, 2013
Rated 5.0 out of 5.0 by Trishpinc Excellent stay
My stay at the Holiday Inn Express in Tyler, TX was excellent. From the front desk staff to the waiters in the restaurant - everyone was pleasant and personable. The room was very comfortable & quiet. The food in the restaurant was surprisingly excellent & well worth the price. My only suggestion would be for the front desk staff to promote the restaurant/food at check in.
February 18, 2013
Rated 4.0 out of 5.0 by Bridgette Good While Under Construction, Should Be Excellent When They're Through
This hotel was under construction when I stayed. You can tell that they are in the middle of upgrading, but it didn't bother me. My room had a faint new paint smell, but I like that smell and you didn't notice after being in the room a little while. My bed and pillows were extremely comfortable and I was able to keep the temperature very comfortable. The fridge and microwave are handy even when you think you won't use them and other small details like being able to plug in my phone charger into the bedside lamp stand and having an audio cable on the alarm are nice details that I appreciate.
I have a friend that stayed on a different floor that complained about the new paint smell and some of her fixtures still being taped. My room didn't have those issues. I have stayed at other hotels close by and I have friends that stay in other hotels as we travel to Tyler frequently for business, but this hotel is my favorite. The main complaints I had with other hotels were the uncomfortable beds and heating/AC units that seemed to be lacking, but that was definitely not the case with the Holiday Inn Express. The only thing I would mention is that the rooms don't all have hair dryers and there are a few minor things not quite ready in each room like my room not having a full length mirror outside of the bathroom. I called downstairs and they brought me a hairdryer right away and apologized because not all the rooms had been equipped since their upgrades. One other recommendation: If you don't like your pillows, call downstairs and they have others to choose from. I can't wait for them to be finished with the construction/upgrades because I know it will be great!
February 4, 2013
Rated 4.0 out of 5.0 by Penguin70 Purty Good!!
This is a purty good place to stay . I always stay here when Im in Tyler and the resturant and Bar really isnt the best in town, but there are a few good places close by! The rooms are purty nice since they just remodled them I guess the only real gripe I have is with the hot water!
January 29, 2013
Rated 4.0 out of 5.0 by Bertrrr NIce and quiet
Nice hotel , bed and rooms very comfortable. Nice bar , food good
January 15, 2013
Rated 5.0 out of 5.0 by ThunderDan Remarkable Difference
My last stay was ok but the check-in staff made it even worse. This time Jennifer was at the check-in desk and made it a great experience. The rest of the stay was great also. I will definitely stay here next time.
January 9, 2013
Rated 5.0 out of 5.0 by snake4412 Everything Was Super Great!
I travel a lot for business, however, this trip was a personal one, & the service this Hotel provide was Excellent all the way around. We had a great time in Tyler!
I will see you all real soon!
November 30, 2012
Rated 5.0 out of 5.0 by Rosee Nice Folks
The staff is excellent and it is very clean and comfortable. It is nice and quiet. Great to be able to get a shuttle back and forth to airport and surrounding amenities.
The staff is very kind. The food is very good in the restaurant.
November 20, 2012
Rated 3.0 out of 5.0 by thunderdan88 Better Staff
Overall I had a good stay at this hotel. The staff at the check-in desk was the only part that I did not fully appreciate. I am a platinum priority club member so I consistently stay with this chain and this is one of the few times the inattention and unpreparedness of the front desk staff was noticable. The food was great and housekeeping was helpful.
November 14, 2012
Rated 3.0 out of 5.0 by MsLed Service
I would have to rate the stay at this location as average regarding check in staff The staff at check in was not warm and/or friendly. There were no holders available for the room cards at the time of check in. I had to go back to the desk to ask for one.
A light bulb needed to be replaced so I calIed the front desk at 6:30 p.m. I went to dinner at 7 p.m. and returned around midnight and it had not been replaced. I stopped by the front desk Saturday morning and indicated that I requested a bulb be replaced however it had not been. The guy came up within 10 minutes and indicated he was told the wrong room number the night before.
I must say the bed and pillows were comfortable. It was interesting the room had balconies however you were not able to access them.
Kudos to the staff at breakfast. They were nice and helpful.
October 28, 2012
Rated 5.0 out of 5.0 by Cheetah Weekend event stay
Good experience @ HI in Tyler. Easy check in & being on reserved club floors. Friendly staff & allowing for late checkout if needed. Check handled efficiently. No surprises or unexpected happenings made stay pleasant,
October 12, 2012