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Rated 4.0 out of 5 by 148 reviewers.
Rated 5.0 out of 5.0 by Great Property I am a fan of Holiday Inn properties and I can add this one to the list. Tyler is a small town but when you walk into this property you feel like you are in a big city. There is remodeling going on but what i can see so far, it will look fantastic. The staff was very friendly and that's important. I will definitely visit this location again. September 17, 2014
Rated 4.0 out of 5.0 by dirty &stained carpet in hallways and dirty doors to entrances. the only problem i had was carpet in hallways and doors to back entrances were filthy,carpet down hallways had not been vaccumed from our arrival time of 12 45 pm to after football game when we got back to the hotel 7pm,they were still dirty,they need to be steamed to get stains out of carpet, everything else was good. September 4, 2014
Rated 5.0 out of 5.0 by Great Bar and Grill - no issues and nice work staff. I enjoyed the extra effort they went to make my stay special. September 2, 2014
Rated 5.0 out of 5.0 by Captain rfc Great stay! Staff was super and the hotel was clean and quiet. Thanks August 31, 2014
Rated 5.0 out of 5.0 by Great service and accomedations! This hotel is a great place to stay. The staff goes above and beyond their normal expectations of service. The beds/pillows are superior! I was there on business and they made me feel as if I was there to relax and enjoy a special get-a-way! Make sure you stay here if you are in Tyler! August 26, 2014
Rated 4.0 out of 5.0 by august stay overall not bad at all. I must say however I have had better stays at this hotel in Tyler, Tx. I had trouble with the room key the first time I tried to enter my room. The desk did do a great job handling the problem thou, walking me back to my room with the new key and opening the door for me. Also, the automatic check out was not working. No one was available to deliver the copies to the rooms. August 25, 2014
Rated 5.0 out of 5.0 by comfortable clean room Very clean rooms, comfortable bed, plenty of clean towels, quiet August 25, 2014
Rated 5.0 out of 5.0 by Great Customer Service! Very professional staff and you can tell a lot of work has been put into the remodeling of the hotel. Smaller rooms but very clean. Pool is very small (pictures are stretched!) but the pool area is very nice and large. Only gave 4 stars on the quality of sleep because of the small beds and room. My wife and I shared a bed and our 2 kids shared the other. Queen beds would of been better than two full beds. August 22, 2014
Rated 3.0 out of 5.0 by poor quality of beds too long of survey... unacceptable that this hotel/motel can determine how much someone/a guest writes.about the service. August 20, 2014
Rated 4.0 out of 5.0 by Great hotel I would definitely stay at this hotel again. You can't beat a pet fee of only $50 for an entire 5 night stay, especially in Tyler. Most of the pet friendly hotels in Tyler will sacrifice quality for a cheaper pet fee - Holiday Inn is not that case. Hotel was clean, bedroom and bathroom were clean, and breakfast was better than most. You have more options for breakfast than the average hotel breakfast. The bed and pillows were comfortable, but the temperature was hard to maintain in the room. I was either hot or cold, and it fluctuated during the night which made my sleep a little broken up between trips to the thermostat.. However, staff was very nice, and many employees greeted my dog and I (can't stand hotels that are "pet friendly", yet everyone acts like they've never seen a dog before). I needed a 3 pm checkout since my dog would have to remain in the room while I was at work, and the earliest I could get out was 3 pm. At first, they didn't want to grant my request and said the latest they would give me is 2 pm, but eventually they granted me a 3 pm checkout. I know that put them in a little bit of a tough spot with cleaning a pet friendly room in only a couple of hours before housekeepers left, but it just shows that they are really willing to work with you. August 19, 2014
Rated 2.0 out of 5.0 by Would not stay here again.... Primarily three reasons.... 1) Bath towels had public hair on them...gross! 2) Guest room stink of cigarette smoke. 3) It was super noisy at 4am to the point, it was unbearable to sleep. Housekeeping knocked on my door at 7am to clean the room...seriously! August 16, 2014
Rated 5.0 out of 5.0 by Comfortable Stay Would book another stay here. The mattress was comfortable and the linens were soft. The reception staff were friendly. August 12, 2014
Rated 4.0 out of 5.0 by Good value You can't beat the price and quality of this hotel. August 3, 2014
Rated 5.0 out of 5.0 by Comfortable bed and excellent Service This was my third time staying at a Holiday inn in Tyler; I HAVE not had an unpleasant visit or stay, I had a good night rest. The bed and pillows,quilt, sheet were very desirable. I didnnt wake up until my wake-up call. July 24, 2014
Rated 3.0 out of 5.0 by Breakfast was the best part of this trip This hotel was one of the few that I would go back to or recommend. The rooms were hot no matter how much you regulated the A/C temperature it just wouldn't move and stayed hot. It seemed like every place in this hotel was hot. Fitness Center was hot and a leak on the roof with water dropping down onto the equipment power lines, safety hazard? I am not sure. Even the breakfast area was so hot one morning that my family rushed to eat so that we could leave because we were sweating so bad in there. Pool area was nice but would have been better if somebody would actually go out there and clean it. No fun swimming or playing in there when you constantly have dirt/leaves or even hair on your hands! yuck All in all for the type of hotel and price I would have expected more. July 17, 2014
Rated 5.0 out of 5.0 by Short stay in Tyler I received a call prior to arrival asking me what type of room would I want to upgrade. Never had that done in advance. Friendly staff. We come to Tyler once or twice a year - will likely stay here on my next visit July 15, 2014
Rated 5.0 out of 5.0 by nice room and good service enjoyed my business stay at the HI S. Broadway in Tyler, TX. Will definitely come back to this Hotel. .great staff and good food. July 15, 2014
Rated 4.0 out of 5.0 by Waste of Space Nice staff, clean room, but they have perfectly good balconies in every room that are locked and unaccessible. Balconies are one of the thing I look for in a hotel. July 13, 2014
Rated 4.0 out of 5.0 by nice hotel very nice hotel to stay at for a family or just passing thru town and need a place to stay at the food is very good July 12, 2014
Rated 4.0 out of 5.0 by Not the Best Stay, but not bad. The lobby was very noisy and crowded when trying to check in. They tried to give me the wrong room type. Not a bad stay, but I will definitely try to stay at one of the other IHG brand hotels in the area next time. July 11, 2014
Rated 5.0 out of 5.0 by disappointments we were disappointed with: 1. The "senior sweetheart" plan referred to an "upgrade" but I did not understand what the upgrade was. Asked but no answer was given. The room was a king size bed but no other obvious upgrades. 2. the view--looking out the window we saw a wall opposite the bar area and looking down was the bar. not a romantic scene. 3. the room was evidently located next to the housekeeping room, they began making noise early in the morning. seemed to not care about the noise level of the comfort of the patrons. 4. the commode was too low to the floor and the seat was totally uncomfortable--cheap plastic. if this is a "senior sweetheart" upgrade, why not put those patrons in a room with a commode that sits higher. 5. pool was lousy and needed a Jacuzzi out by the pool July 10, 2014
Rated 5.0 out of 5.0 by good overall service Every thing was fine. I will be happy to stay at this facility on my next visit to Tyler. July 9, 2014
Rated 5.0 out of 5.0 by Fabulous Staff We were a little crabby after our flight was canceled due to bad weather. However, Liz made us immediately feel better as she served as our substitute shuttle driver. What a nice lady! Joyce in the hospitality room was another peach. Dennis the shuttle driver was also kind and entertaining. Holiday Inn should be proud of these good will ambassadors. They would be an asset to any five star hotel staff. July 4, 2014
Rated 3.0 out of 5.0 by not a good rate for the room paid too much for this hotel. would not have minded paying that much for the room but the hotel is out dated and the room beds are not comfortable. The a/c was old and rattled. July 2, 2014
Rated 5.0 out of 5.0 by Hotel Staff Upon arrival, although busy, the staff were very pleasant and curteous throughout each check-in. Whether entering or exiting, I was greeted with a smile and good conversation. The staff seem to be genuinely concerned about my needs. GREAT CUSTOMER SERVICE!!!!!!! July 1, 2014
Rated 3.0 out of 5.0 by Buisness Trip Hotel Staff - Front desk in particular were extremely unfriendly, did not want to help when I needed change for a 20. I reserved for a King Size bed and got a room with two double beds that were less than desirable to sleep on. Gave me the impression they were original beds from when the hotel was built. I was extremely disappointed in this hotel, I have stayed several times at Holiday Inn's around the state of Texas and this was the worst one I have ever stayed at. Couldnt even go outside on the balcony outside my room, why have them if youre going to lock them up like a jail cell??? The only good thing I can say about this hotel is that Crystal the bartender in the lounge was very friendly and courteous, other than that, you can pretty much bet I will not stay at this place again. June 30, 2014
Rated 5.0 out of 5.0 by Highly Recommend I stay at this hotel about 40 nights a year and am very happy with the overall experience. The beds are always comfortable and the staff is always friendly. June 24, 2014
Rated 5.0 out of 5.0 by Miscellaneous The work out room was dimly lit and not updated. I know the renovations are not complete, but I feel as though the hotel made cheap upgrades. i.e. the light fixture in my bathroom was original. The service door by the work out room needs to be painted. June 24, 2014
Rated 4.0 out of 5.0 by Great staff and clean room! The staff at this hotel was very friendly and helpful. The only real issues were the wifi kept cutting out on me and made it hard for me to get an internet connection (which was no deal killer for me) and the bed was very hard with super fluffy pillows which is a personal dislike for me. Other than that I had a peaceful comfortable stay. June 24, 2014
Rated 1.0 out of 5.0 by uncomfortable It was over 80 degrees in the hotel the entire time 2 days we were there. Check in staff had no idea what they were doing. Got to our room and had to call a plumber for backed up pipes and a maid because the room was not clean. Caution tape at the pool area AND PART OF THE POOL CLOSED. Highly priced and no continental breakfast. If you want breakfast - you will pay a high price for it. Hotel restaurant - wow - told the waiter we were going to go ahead and go somewhere else - he told us lots of people say that. Terrible Terrible Terrible June 24, 2014
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