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Rated 4.0 out of 5 by 140 reviewers.
Rated 5.0 out of 5.0 by mothers birthday I am a platinum member and as a birthday present for my mother, I reserved a room for my mother and my daughter. My mother told the staff at check in that her son (me) got her the room as a birthday gift. The staff later gave her a birthday basket with a card and chocolates. My mother told me that she felt like a queen. The staff really went out of their way to treat her like royalty. April 26, 2014
Rated 5.0 out of 5.0 by Holiday Inn, Tyler Great hotel to stay at. Very clean, very comfortable. We enjoyed our stay and would definitely recommend!! April 14, 2014
Rated 4.0 out of 5.0 by No Breakfast - but Pet Friendly Roll in Shower was great. Dogs enjoyed being with us and being near a walking area. I was surprised the room was so small and did not include a morning breakfast for the price. There was not a place to put our open suitcase except on the bed. Seemed strange. April 11, 2014
Rated 3.0 out of 5.0 by Clean beds and bathroom, great restaurant BUT The room was not what was advertised; no balcony and the non-sliding glass door had cobwebs! The maid service should clean the entire room not just the bed and bathroom. The room had been patched together: cracks in the walls, mismatched tile and a bad paint job. April 11, 2014
Rated 5.0 out of 5.0 by Great staff The staff at this hotel is excellent. Very friendly and helpful. March 7, 2014
Rated 4.0 out of 5.0 by Very clean and a helpful and attentive staff. I recommend this location for the very nice staff and location to places to eat. February 28, 2014
Rated 1.0 out of 5.0 by Not again We have stayed at this hotel a few times. We will not be staying again and it is not because of renovations. There was not disturbance due to construction. We asked for a room near the door due to a foot injury and were told there wasn't one available. This hotel has hundreds of rooms and the parking lot had about 100 cars. This was an obvious lie. When we reached our room which was on the backside and down several long hallways nowhere near a door, we found the volume on the television was not working properly, it would cut in and out like bad cell phone. I had purchased some milk and found the refrigerator to be slightly cool but not cold. The next morning we informed the front desk of these problems and without apology or concern they simply stated they would fix the problem. That evening the problems were not fixed and the milk was spoiled. I was tempted to leave it for them but would not because the cleaning staff was friendly and thorough. The front desk staff simply appeared to not care. This was our last stay at this hotel. February 22, 2014
Rated 5.0 out of 5.0 by Great stay The hotel staff were very friendly and helpful. The rooms were nice and I believe recently remodeled . The area has all the big names reatraunts very close. February 21, 2014
Rated 4.0 out of 5.0 by Excellent value This is one of the best Hotels I've visited and I stay at hotels 5 days of every week. Great room, comfortable bed, as well as good service. January 28, 2014
Rated 3.0 out of 5.0 by Service Undergoing renovations and we were given notice so that wasn't a big issue. However, when we arrived and checked in, instructions were NOT clear as to where our room was. We drug our bags down a long corridor only to find no room. Had to go all the way back to the desk. The clerk was not friendly when we inquired about directions to our room. Come to find out, the caution tape was prohibiting us from going down the correct hallway to our room. If you are going to remain open when going through a BIG project like this, the least you could do is discount the room. December 31, 2013
Rated 5.0 out of 5.0 by Business Trip I've been staying at this facility for over 10 years and am glad to see the improvement that are being made. The staffs is always great and very helpful. I've seen a lot of employees come and go over the years but the professionalism is always there. December 10, 2013
Rated 5.0 out of 5.0 by Great Experience Overall was a great experience staying at this hotel. We were satisfied with the staff's friendliness and welcoming demeaner. Would recommend this hotel to anyone. December 4, 2013
Rated 3.0 out of 5.0 by Nice Place to Stay This property is in the beginning stages of remodeling. I am sure once they are done this will be much nicer place to stay. Room was clean and bed was comfortable. November 30, 2013
Rated 4.0 out of 5.0 by Good, but could be better I've stayed here a lot over the last 5 years. Many improvements to the lobby and rooms. Still have some infrastructure work to do. This stay on floor 5, I had some water pressure and temperature variances. Other than that, it was a good stay, with good service. November 22, 2013
Rated 1.0 out of 5.0 by worst holiday inn My stay was one of the worst ever at a holiday inn November 20, 2013
Rated 5.0 out of 5.0 by Fantastic Location and Staff Located in the center of retail and eating establishments. Ease of access to all locations in Tyler. November 20, 2013
Rated 5.0 out of 5.0 by comfort & service Our tennis group thoroughly enjoyed our stay here. The rooms were clean & neat. The beds were very comfortable. Great food & service. We would definitely return in the future. November 16, 2013
Rated 2.0 out of 5.0 by Horrible Twice in one week I stayed here. At 9am the hotel shut off the water completely. They said it's for upgrades. What hotel has no water! Try the holiday inns on the loop instead, avoid broadway, it's a slum. Full of loud remolding equipment beating and banging around my rooms. Reviewed by a person who has stayed at this property over 60 times in 1 year. November 9, 2013
Rated 5.0 out of 5.0 by Location and cleanliness The staff at the HI Tyler South Broadway were extremely nice and ver helpful. My family and I were greeted with a smile every time we arrived back to the hotel. November 6, 2013
Rated 4.0 out of 5.0 by First time in Texas My wife and I stayed here while visiting friends in Tyler. Our stay was 2 nights then 1 night. On both occasions the welcome we received was friendly and efficient, being acknowledged as priority club members. The second stay, we were upgraded to an executive suite. On both occasions we found the rooms to be clean and comfortable . We had read about the renovations taking lace and the first room we stayed in had a big gap round the door frame. The service in the restaurant was good as was the choice. Overall I would recommend this hotel. November 5, 2013
Rated 4.0 out of 5.0 by Good value Slightly dated but clean and nicely operated property. November 4, 2013
Rated 5.0 out of 5.0 by Fab location and best breakfast buffet in town! We have always enjoyed our stay with this hotel. It is so conveniently located to fabulous restaurants, many you can walk over to. The Sales team, front desk staff and hotel team in general are so friendly and very accommodating. The restaurant staff and its manager are so welcoming and the breakfast buffet is exceptionally good. By far, this is one of the most pet friendly hotels ever. We will always return and recommend! October 31, 2013
Rated 3.0 out of 5.0 by Good Everything was good with my stay. But, my credit card still has charges on my acct. I check out on Sunday 10/27/13 and it is now Wednesday 10/30/13. My rooms were paid for in cash. I have called the Holiday inn 3 times and the charges are still showing on my account. I ask that someone look into this. I was charged immediately so, why should it take a week to get a credit? October 30, 2013
Rated 5.0 out of 5.0 by Staff is incredible! The staff at the HI Tyler South Broadway are genuinely concerned about you. Everyone from W.D. who smiles with warmth when he greets you, to the housekeepers who try to make your stay away from home as pleasant as possible, are incredible. October 29, 2013
Rated 5.0 out of 5.0 by Always an excellent experience The front desk staff at this location is always wonderful! I travel between Tyler and Longview and would rather drive back and forth everyday just to stay at this hotel. They are friendly and helpful and I often ask them to make my next reservation as I'm checking out from my current stay. I simply give them my dates and they take care of everything emailing me shortly after to confirm. Stephanie is fantastic always, and the gentleman in the evening (I'm sorry I didn't catch his name) He was there last week 10/21 I checked in at around 6pm. He was so welcoming and friendly, He was multitasking because it was very busy, but I never felt rushed or unimportant as the guest. Thank you to your entire team! October 28, 2013
Rated 4.0 out of 5.0 by Bed a little harder than I am accustomed but slept ok The staff here are superb. They recognize me by name and always accommodate my needs. Terrific breakfast. First class service all around, October 27, 2013
Rated 5.0 out of 5.0 by Great Service We enjoyed our stay, friendly people at the front desk and very comfortable bed. October 24, 2013
Rated 5.0 out of 5.0 by Great Stay First stay at this hotel. Was there for a convention. The Staff, Food and everything was wonderful. We had a very nice stay. If there was a problem the hotel staff took care of it immediately. Will stay here next time in Tyler. October 17, 2013
Rated 1.0 out of 5.0 by Check in told no points. No water on second night no hot water on third night ??? Upon checking in on 10/13/13 was told i would not get my points because my company gets a cheap rate.Well that does not help me. On 10/14/13 got in from work and had no water for hours. Then on 10/15/13 absolutely no hot water at all. So if u dont like getting your points or taking a shower this place is ok. I guess being Platinum Elite means nothing. October 16, 2013
Rated 5.0 out of 5.0 by Shuddy Overall pleasant experience and the staff was very friendly and helpful. October 16, 2013
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