Rated 4.5 out of 5 by 64
Rated 4.0 out of 5.0 by austingreeneyes Comfortable Stay.
The front desk personnel were very friendly. The only con I have is the pillows. They were a little lumpy. But other than that I really enjoyed my stay.
August 28, 2013
Rated 5.0 out of 5.0 by CRBIII Great Attention to Details
Very nice Hotel, Staff and Management. Very clean, comfortable and affordable.
August 19, 2013
Rated 5.0 out of 5.0 by Biggs323 Love it!
For 2 years my family has gathered at the HIE Palestine for our annual gathering. We had used HIE in another city for several years, but when we contacted them a couple of years ago, the management had changed. The price for the meeting room was more than double, the room rate was higher, and they weren't thrilled that we wanted to bring food into our meeting room for snacks. My cousin called around checking other hotels and found the ladies who had been at the previous HIE now working in Palestine. The staff is wonderful. My bed was comfy. Breakfast is fresh with a good variety and restocked frequently. It is located in a quite part of town but not hard to find. It's just a short drive to restaurants and shopping centers. We will be back next year!!
August 16, 2013
Rated 5.0 out of 5.0 by Director67 Fantastic service
This hotel was wonderful. I brought a tour group of golden agers and they were so pleased with their experience at this hotel. I highly recommend.
August 11, 2013
Rated 5.0 out of 5.0 by PARSONS PROFESSIONAL STAFF
THE FRONT DESK STAFF AT THIS HOTEL ARE EXTRAORDINARY. THEY ARE FRIENDLY, PROFESSIONAL AND VERY CONCERNED ABOUT YOUR STAY. THE GENTLEMAN THAT I SEE IN THE EVENINGS, MIKE, IS THE MOST OUTSTANDING HOTEL REPRESENTATIVE I HAVE DEALT WITH IN 50 YEARS. HE SHOULD BE IN A LARGE CITY AT A 5 STAR HOTEL. I WILL RECOMMEND THIS HOTEL TO ANYONE PLANNING A VISIT TO PALESTINE AND HOPE MIKE STAYS WITH YOU FOR YEARS TO COME.
June 26, 2013
Rated 5.0 out of 5.0 by xdancehallbum Nice amenities
The room resembled a mini suite e.g. besides a comfortable, over-sized bed, there was a couch, desk and mini refrigerator which made for a pleasant stay. The wait staff was pleasant & helpful. The Continental Breakfast was more than adequate with one exception - I don't care for powdered eggs. I would, wholeheartedly, recommend this Inn to everyone. (I have stayed at this Inn several times in the past and plan to in the future.)
June 7, 2013
Rated 3.0 out of 5.0 by doglover1 they put charges randomly on your credit card!
When I made my reservation using reward points, I was told I could bring my miniature aussie puppy for a $20 charge. After I returned home and viewed my credit card bill, I had one random charge for 22.60 and another for $50.00. When I called the hotel I was told the pet fee was ALWAYS $50.00 no exceptions. I went back and looked on the website for that specific hotel and it says "$35.00 for small dogs only with managers approval". I checked in with my dog and never did anyone say anything about him, except how cute he was. The agent also told me on the phone that they had accidentally charged me $22.60 and they didn't know why, but it had been credited back that night. My card does not have a credit for that amount! She did say she would "look into it and call me back".
When I called guest relations for priority club members, she only referred me back to the hotel's manager, even after I told her that I had gotten nowhere talking with her.
I think these people need to get their act together when taking liberties with a loyal customer's credit card (we are gold members who travel alot, we can always choose another hotel chain).
My room was clean, but the bed was not comfortable.
June 7, 2013
Rated 4.0 out of 5.0 by Sdelp not good
The rooms need more plugs like plugs on the table lamps for electronic devices.
The pillows are to small and need firm ones.
I stayed in room 104 and the room next door had loud music at 10 pm.
Woke up to no lights in the morning.
Need different kind of breakfast. Always the samething. Need more healthier foods. Like the fruit and yogurt.
May 30, 2013
Rated 5.0 out of 5.0 by Daven Did my mom tell you I was coming?
I have come to trust Holiday Inn Express for good, clean rooms and a professional atmosphere. However, my recent experience at this one in Palestine has been remarkable. The staff was completely there to make my experience the best it could be. Of course, they fully satisfied my expectations with regards to to room and the breakfast quality and selection. However, they also doted on me and my family in a wonderful way. Whatever need we expressed, they were ready and willing to help find a solution. We absolutely felt at home. There is some special chemistry among the staff. Fantastic experience. We'll be back!
May 27, 2013
Rated 5.0 out of 5.0 by Joda A great experience
We arrived here at midnight after an exhaustive journey. 10 hours flying from England to Dallas, tthen here were major delays at DFW which meant we did not collect our rental car until 9pm instead of the 5.30 it should have been. We then had to drive to Palestine in the dark. We finally arrived at this wonderful HIE, we were greeted by Gwen and Mike on the desk who were so kind and helpful it almost made being awake for 20 hours worthwhile. We were quickly in our room and bed where we slept very well. Our room was spacious, clean, comfortable and quiet, just what we needed. The next morning we partook of a very good breakfast, there was plenty of choice, hot and cold. Unfortunately we were only able to stay one night as we had to be elsewhere the next evening, but we did spend the morning in Palestine and a charming little town it is. Hopefully one day we willl return, and this is where we will stay.
May 26, 2013
Rated 5.0 out of 5.0 by Dajo Great hotel with wonderful staff
We arrived here very late and exhausted after a nightmare at Dallas Airport, we were met at the desk by Gwen & Mike who were kindness itself and did alll they could to assist us. Our room was very clean, comfortable and quiet, just what we needed having been awake for 20 hours. We were only here for one night but would definitely return if in the area.
May 25, 2013
Rated 5.0 out of 5.0 by texasturtle Absolutely the best!!
Friendly, cheerful and helpful staff. Room was extremely comfortable; spotlessly clean; great bed; everything worked like it is supposed to.
Owned and operated by a very nice family who lives next to the hotel and they work there every day...and it shows in the pride of ownership and the service to the customers.
By far the best Holiday Inn I can remember staying in for a long time, big city or small.
May 6, 2013
Rated 5.0 out of 5.0 by RobinD Delightful Experience
We felt safe, comfortable, and welcome. Ginger provided outstanding service! Resident Managers were terrific and attentive. When we left, I asked that the manager consider a policy for NO SMOKING near the front entrance of the motel .... otherwise, everything was great! Thank you!
April 25, 2013
Rated 5.0 out of 5.0 by GioP Great Service
very nice Hotel always clean and a very nice staff
April 16, 2013
Rated 5.0 out of 5.0 by KSBS Very pleasant
We were impressed with this small Holiday Inn Express. It is very well maintained, comfortable and quite. The staff was very helpful answering questions about things we were interested in. We had our cat with us and their "pet" rate is the lowested I have seen at other Holiday Inn Expresses. We would certainly stay there again if we were in the area and recommend it to others.
April 1, 2013
Rated 5.0 out of 5.0 by IndianaJones1 Friendly staff!!
My recent stay began with a warm welcome at the desk.
I asked the front desk about some local dining suggestions and they were very helpful. My jacuzzi room was very roomy and clean. I'll definitely stay here the next time I'm near Palestine!
March 28, 2013
Rated 4.0 out of 5.0 by Rho1 Great Service but bed was too hard.
I requested a soft bed when I made reservations but the bed was hard. I have trouble sleeping a hard bed. Top sheet had a stain on it. The carpets had just been cleaned and were still wet so I had to keep my shoes on and could not relax. Breakfast was not up to the usual standards for Holiday Inn. Did not have the usual scrambled eggs and bacon like I usually get at Holiday Inn. The staff was very courteous and professional.
February 27, 2013
Rated 4.0 out of 5.0 by PalestineTX Nice Rooms
Overall a good hotel for the value, the rooms have been updated recently and are fairly nice and on par for the Texas area. The lobby is a bit dated but overall a great place to stay and I would return. Have stayed in a few differnt rooms here and all are very nice.
February 25, 2013
Rated 5.0 out of 5.0 by Tim1967 First Time at Holiday inn Express - Very positive impression
Nice accommodations. Up-to-date and very clean. Very good breakfast selection. Had not stayed at a Holiday Inn Express before. Very positive impression. Made reservations based on the recommendation of the organizers of a wedding we were attending.
February 15, 2013
Rated 5.0 out of 5.0 by Linda2 Superlative service
Our special compliments to Mike who made the reservations at the front desk. His attention to detail and to the hospitality shown at check in was above and beyond our expectations. Hats off to Mike!
February 14, 2013
Rated 5.0 out of 5.0 by milkbaby clean and great service
i always stay here, when traveling through for work.
staff and cleanliness of motel are excellent.
Look forward to my next stay
February 8, 2013
Rated 5.0 out of 5.0 by matafam Excellent Service
We greatly enjoy our stay at this Holiday Inn Express. The rooms are clean, breakfast is great, and the staff are very friendly and helpful. I highly recommend this hotel to anyone needing a place to stay in Palestine, Texas.
January 25, 2013
Rated 5.0 out of 5.0 by Andie611 Great Stay!
I have been staying at Holiday Inn Express in Palestine since it first opened 12 +/- years ago. I had an opportunity to stay there as recent as last week and I can honestly say through the years the hospitality, customer service, cleanliness has not faltered one bit. Thank you for your continuing excellent service throughout the years.
December 18, 2012
Rated 5.0 out of 5.0 Always dependable service
I would like to tell you that Michael at the front desk not only greets me by name as I walk up to the desk but he treats me like a customer and that makes me feel good.
I don't need to be treated special but he seems to have the perfect solution to a traveler - take care of business with a sincere concern that your day is over and you can rest in a safe, clean and comfortable room.
May God bless you all - I look forward to driving through Palistine
December 17, 2012
Rated 5.0 out of 5.0 by 2bergs Comfortable and clean
We were greeted very well. Room was clean and beds very comfortable. This hotel has a very well equipped fitness room which was nice to use after sitting in a car all day. We shall use this hotel again when going back home from our winter hibernation in southern Texas.
November 3, 2012
Rated 5.0 out of 5.0 by MrRedlegs1966 Very Friendly Staff
We were made to feel at home here - extremely friendly folks.
Good, Clean, Quiet Room. Convenient to downtown.
Nice Hot tub!
November 2, 2012