Rated 1.0 out of 5.0 by Annie84 HORRIBLE EXPERIENCE. WILL NOT STAY HERE AGAIN .
HORRIBLE EXPERIENCE! I WILL NEVER STAY HERE AGAIN! The staff assigned me a room that was already taken! I walked into a family sleeping and was so embarrassed. When I went back to the front desk, they gave me a different styled room then I originally booked. Which is fine because I double checked with the guy and he assured me that the rates are the same(not that they should charge me a higher rate anyways since they messed up by placing me into an occupied room). When I got my bill on the last day, it showed that I was charged at a higher rate than what I was told. I went to the front desk the women there acted as if I was crazy for saying they charged me more .I specifically told them that on the original form that I "signed" during check in it was a different rate than what was on the bill. The woman walked over to the files pulled out the sheet for my room and pretty much threw it in front of me and said, "it's $xxx" Clearly trying to tell me that I was wrong. I looked down and showed her that I did NOT signed that paper, that paper was stapled in front of the one I actually signed. Not only did they try to charge me a higher rate for changing rooms (because they messed up and gave me someone's room.) She lacked basic customer service skills. I don't know why she's even in this business if that's how she's going to treat a customer with an inquiry. To make matters worse, they had expired milk in the breakfast area. It was seriously the worst experience I've ever had in any of my hotel stays. Instead of treating me like a customer, they acted as if I was bothering them. I thought that because the Holiday Inn was a big chain I wouldn't be experiencing things like this. I was wrong. I will think twice about booking a stay with a Holiday Inn and next time I'm in Champaign, I will DEFINITELY NOT stay there. HORRIBLE EXPERIENCE.
May 18, 2013
Rated 5.0 out of 5.0 by IlliniMom Great value
A great value when visiting campus. Good location and nice amenities.
May 16, 2013
Rated 2.0 out of 5.0 by Rotorguy Dump.
This hotel needs lots of upgrades. Even the remote control for the television is 1980's. lukewarm water for shower. Take my advice, stay at the holiday inn express across from this hotel.
May 12, 2013
Rated 1.0 out of 5.0 by MG1400 Disappointing Stay
I stayed here last weekend for the Kiwanis dinner for the U of I basketball team. 600 people in attendance and 1 lobby bartender. Not a drop of hot water in the shower. The walls are paper thin. I could hear the guy in the room next to me talking on the phone at 6:30am. I expected more.
May 11, 2013
Rated 5.0 out of 5.0 by Kari409 Quiet, Clean, Comfortable,Refreshing
Our stay at the Holiday Inn was great. The room was quiet I never heard any other people in the hotel. It was clean and smelled great! I was amazed that a Holiday Inn was such an affordable place to stay with great accomadations!
May 9, 2013
Rated 5.0 out of 5.0 by Jonnie54 Hands Down A Great Experience
It is always a great experience staying at the Holiday Inn Urbana. I cannot say enough good about all of your staff and look forward to staying there when I am in the area. I'd especially like to recognize your desk clerk Diamond. She always greets me with a beautiful smile and does her very best to take care of my room requests. I travel for a living and wish everyone I met in her position had her attitude.
If ever asked I would most certainly recommend Holiday Inn Urbana as an excellent place to stay.
May 9, 2013
Rated 4.0 out of 5.0 by Cathow Great Staff
Very attentive and courteous staff..... Room was very comfortable.. Didn't have a late check out.... Wasn't good for us runners that were participating in the iChallenge...
May 2, 2013
Rated 5.0 out of 5.0 by pdods Illinois Marathon Weekend
My husband I stayed here during the marathon weekend 2013. It was a very nice hotel. It was very clean, and the bed was very comfortable. The staff that we met were all helpful and friendly. There was a lot going on when I was checking in and several people in line behind me needing information and trying to ask questions. The woman who helped me was incredibly patient and calm and nice. The only reason why I gave it a "good" instead of "excellent" is I think she was trying too hard to multi-task and was helping too many people simultaneously, and it was actually slowing down the service a little. She was trying to answer the phone, answer other people's questions, and help other front desk staff, while also getting my keys ready, but she was very nice and helpful. For what we needed, this hotel was perfect. It was also very convenient for it to be right off the highway.
May 2, 2013