Rated 5.0 out of 5.0 by Kari409 Quiet, Clean, Comfortable,Refreshing
Our stay at the Holiday Inn was great. The room was quiet I never heard any other people in the hotel. It was clean and smelled great! I was amazed that a Holiday Inn was such an affordable place to stay with great accomadations!
May 9, 2013
Rated 5.0 out of 5.0 by Jonnie54 Hands Down A Great Experience
It is always a great experience staying at the Holiday Inn Urbana. I cannot say enough good about all of your staff and look forward to staying there when I am in the area. I'd especially like to recognize your desk clerk Diamond. She always greets me with a beautiful smile and does her very best to take care of my room requests. I travel for a living and wish everyone I met in her position had her attitude.
If ever asked I would most certainly recommend Holiday Inn Urbana as an excellent place to stay.
May 9, 2013
Rated 4.0 out of 5.0 by Cathow Great Staff
Very attentive and courteous staff..... Room was very comfortable.. Didn't have a late check out.... Wasn't good for us runners that were participating in the iChallenge...
May 2, 2013
Rated 5.0 out of 5.0 by pdods Illinois Marathon Weekend
My husband I stayed here during the marathon weekend 2013. It was a very nice hotel. It was very clean, and the bed was very comfortable. The staff that we met were all helpful and friendly. There was a lot going on when I was checking in and several people in line behind me needing information and trying to ask questions. The woman who helped me was incredibly patient and calm and nice. The only reason why I gave it a "good" instead of "excellent" is I think she was trying too hard to multi-task and was helping too many people simultaneously, and it was actually slowing down the service a little. She was trying to answer the phone, answer other people's questions, and help other front desk staff, while also getting my keys ready, but she was very nice and helpful. For what we needed, this hotel was perfect. It was also very convenient for it to be right off the highway.
May 2, 2013
Rated 1.0 out of 5.0 by Nanak8 Leftover potatoes
I attended a conference at this location. The breakfast was good the first morning. The luncheon food was good although served late. The even banquet food was terrible, We had Chicken Divan which was a dried out chicken breast with a brocoli floret topped with canned cheese sauce, and roasted potatoes. Very disapointing and cold. And the dessert was the exact same offering we had at the luncheon. They must have had left over potatoes as they served them at breakfast the next day. The elevators are in need of maintenance. On the upside my room was clean and I had plenty of room.
April 26, 2013
Rated 5.0 out of 5.0 by Dennis60 Very nice hotel!
Very clean & comfortable hotel. Has a beautiful atrium with pool. I really enjoyed the view from my room overlooking the atrium. There was a wonderful bar in the atrium also, which I was not able to enjoy. Maybe next time. I will definitely stay here again if in town. Hotel was very clean & beautiful inside.
April 25, 2013
Rated 5.0 out of 5.0 by SandyW Mom's weekend
The staff was exceptionally friendly and helpful! We had a small problem with our thermostat,and the maintenance man came back to make sure that we were satisfied!
The work out equipment could be better. Very small room.
April 20, 2013
Rated 2.0 out of 5.0 by Momweekend Unprepared
Spent the Mom's Weekend here for which we had to pay month's in advance and unrefundable. Brunch was a disaster - long lines and no tables. We ended up taking our food to our room. I would think they would have this figured out by now. At the coffee stands, one was empty and the other had sugar but no cream. Very unprepared. Hotel room was adequate however heating/air unit made horrible "fog horn" sound at 2:00 am and the rest of the night. Did not sleep well. Not a pleasant experience.It's a shame - location is good.
April 18, 2013
Rated 5.0 out of 5.0 by xx12 Very Nice place to stay.
staff was outstanding.
the hotel was very nice.
April 1, 2013
Rated 5.0 out of 5.0 by LinJohn Great value
As frequent travelers, we would not hesitate to overnight here again.
March 25, 2013
Rated 4.0 out of 5.0 by Lombardian An interesting stay
The front desk was welcoming but mistakenly said the 5th floor (which was for Priority Card Holders) served coffee outside the elevators every morning. So, I was really disappointed in Sat. when I went for a cup and there was none. I called the front desk and they said "Not on Weekends." Uggg. I also needed a cart to bring in a large box from my car. None was available. I ask at the front desk if they could find one. A maintenance man went to look for one but 15 minutes later he still ad not returned. Ugggg. Other wise, the room was clean, the bed comfortable, the food reasonably prized BUT the noise from the pool went on until 12:30 AM and I was on the 5th floor at the other end of the building. Ugggg again.
March 21, 2013
Rated 1.0 out of 5.0 by Mikey6 Very disappointing
The hotel staff was lazy and apathetic. I was very disappointed. The food was awful at breakfast. I will not be staying at this hotel again.
March 21, 2013
Rated 2.0 out of 5.0 by Lions1 See response below from my comments previously sent. Sara & Kim were great; your front desk management had NOT prepared food service for 3 busloads
Thank you for contacting Guest Relations regarding your stay with the Holiday Inn Champaign/Urbana, IL. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business.
We are always very happy when a guest contacts us about the wonderful service they have received. As soon as I received your comments, I immediately forwarded them to the management and ownership of the hotel. They will ensure Sara and Kim knows what a great job they have done and also ensure they are recognized for their efforts.
Once again, thank you for taking the time to contact us. We value you as our guest and hope to have you as our guest again very soon!
Reference No. 35967938
March 15, 2013
Rated 5.0 out of 5.0 by tdia comfortable
It was a great place to get together with people attending the Illinois athletic event. The commons is well designed. The bar was reasonably priced and they stayed open a little longer for the crowd.
March 15, 2013
Rated 5.0 out of 5.0 by Trish321 Wonderful Staff; Comfortable, great value!
The staff was very accommodating and friendly. Loved my room! Great value and comfort! Would stay there again if I should visit the Champaign-Urbana area again!
March 10, 2013
Rated 1.0 out of 5.0 by wcham691 Most Annoying Stay in a Hotel I Have Ever Had
I got a room on the first floor of this hotel which had a sliding glass door which opened to an atruim. That atruim had a restaurant a bar and a swiming pool. When we first got the room I noticed it was loud but it was early in the day so we really didn't mind. That noise level continued in the atruim until about midnight. Then it went from the atruim to our hallway with kids running up and down and people shouting in the hall. Then about 2:30 am in the morning a kid was knocking on our door like he wanted in. I answered the door and asked what he wanted he just ran away. The noise in the hall continued to about 3:30am. Then about 5:30 am the noise in the atruim began again as the people in the restaurant began their setup. Even though they were not that noisy the noise in the atruim echoed into the room.
As far as I am concerned these first floor rooms with the sliding glass doors to the atruim are not acceptable they are just to noisy! I have stayed in this hotel before (on other floors) and found it to be OK but I would never stay on the first floor ever agian. I am really surprised that they would give a return quest and priority club member such an undisirable room especially when we check in early around 3pm.
March 9, 2013
Rated 5.0 out of 5.0 by MrIcemaker1 Great Stay
Shares a parking lot with a HI Express so make sure where you actually have a reservation! Great stay - clean room, outstanding staff, and a restaurant as well. Only complaint was there was an issue with the printer in the business center - but the front desk staff printed me a boarding pass, so not that big a deal.
Highly recommended hotel!
March 2, 2013
Rated 5.0 out of 5.0 by Cvoris Beyond Expectations
Only stayed one night but highly recommend this hotel, very clean except hot tub in pool area was a bit gross. Otherwise 5 stars all the way. They also did not offer free breakfast .
February 16, 2013
Rated 3.0 out of 5.0 by rochester23 Good value but bad maintenance
The hotel is like any other 3 star hotel. I really don't have too many complaints other than just one thing. I stayed there for about 5 nights and after the 1st night the toilet wouldn't flush. I left a note for the maid to get it fixed and the note was thrown away and nothing was done to the toilet. I called the next day at lunch and a maintenance crew took a look at it but I realized it wasn't fixed later on that day. I called again to have maintenance fix it when I was at work the next day and nothing was done again when I came back for lunch. I called again and maintenance came back and provided a temporary fix. By then it was Thursday afternoon. For a platinum member I figured I would get better service when it came to something as dire as not being able to use the toilet, but I guess not. Overall it's a average hotel with average amenities. Like most older Holiday Inns.
February 13, 2013
Rated 5.0 out of 5.0 by Bjts50 Fantastic staff!
Everyone that I met during my two month (+) stay had a smile and offer to assist. Just what I I needed after a long drive and tough days!
February 1, 2013
Rated 5.0 out of 5.0 by caudillfive Great Place to stay
I am a Supervisor for a construction company. I travel all over. I do not usually respond to these Reviews however, If you are looking for a place in Urbana,IL. This is the place to be. Out of all the places i have stayed this one will be on the Top of my list. Great Staff. Very professional. You get more than you pay for and that is very hard to find. Thanks.
January 30, 2013
Rated 4.0 out of 5.0 by EMcCarthy typical 15+ year old property n a college town
Not so bad....some reviews for this property are borderline silly.
The place is a typical HI with Atrium accoutrements. Not high end but certanly not a dive.
Clean, good location and accessible.
Most staffers were good. Some disengaged.
Food was not the best. Expected better. Service staff in eating area not so fast.......
Holiday inn Express across the lot is a newer property and in my opinion, a better value and stay. But this property is not bad at all.
January 23, 2013
Rated 1.0 out of 5.0 by Unhappywithstay1 Worst Stay At A Holiday Inn
Thermostat in the room did not control temperature properly.
Lighting in bathroom was so poor you could not see to shave.
Lighting fixtures in bathroom would raise up when closing door revealing dirt and dust on wall.
Two light bulbs in room were burned out. Still using incandescent lighting instead of CFL.
Housekeeper on floor was coughing without covering her cough and explained she was running a fever. Suggested she not clean our room. Had to ask at front desk twice to bring a change of towels.
January 2, 2013
Rated 5.0 out of 5.0 by JD4606 Business Travel
Stayed at the Holiday Inn Champagne for the first time and was plesently surprised. The hotel staff was exceptionally helpful and the room was very nice.
November 21, 2012
Rated 1.0 out of 5.0 by li2mi Awful Experience!
Let me walk you through my experience. I arrive to check in and the lady that is checking me in isn’t entering my information into the computer. She is writing it on a notepad. She asks me for my vehicle information which I don’t know because I have a rental. I tell her I will bring the info back in for her. I go to my room and as I step out of the elevator, I run in to a maintenance man who is hauling away a microwave and a small fridge. He tells me to contact him if I need anything and I say that I would love a fridge and/or microwave. He says they are out but that some will free up over the weekend. I say I will check back then. I get to my room which is nothing impressive but it has a bed and a bathroom and generally looks like most other hotel rooms. I leave to grab some dinner so I throw the ‘Do Not Disturb’ sign on the door because I am leaving some of my belongings in the room and do not want anyone going in without permission (Yes, I am that person). When I reach the lobby, I run into the same maintenance man who tells me that he has found a microwave if I would like it. I explain that I am running out to pick up food but would return in about 20 minutes and would inform the front desk that I was back so that he could bring up the microwave and thanked him for the effort. When I returned, I went to the front desk and spoke to the same woman I had talked to when I checked in. She did not recognize me at all nor did she understand why I was trying to give her my license plate number. I also said that I was expecting a microwave and that the gentleman could bring it up. Again, she looked at me as though she had no idea what to do with me. I get to my room and low and behold, there is a microwave sitting in the middle of the floor. Even though I had specifically told this man to wait for my return, he entered my room through the ‘Do Not Disturb’ sign and violated the sanctity of my room. I am too hungry and too tired to deal with what has happened here. I eat my food and go to bed. The next morning, I am sitting in the ‘living room’ and my entire room begins to vibrate. My headboard was smacking against the wall, the lamp shades were swaying and the curtains were moving! The vibration stops after about 10 minutes. Maybe it’s got something to do with the construction… even though I am on the top floor… and on the other side of the hotel. I decide to take a shower to relax and this proves to be a bad decision. The shower head squeals like a pig the entire time. After the shower, I realize that there is a huge puddle on the floor. Apparently, since the shower curtain only hangs a half an inch into the tub, if you don’t strategically place it after a shower, it falls out of the tub and all of the water that has collected just drips onto the floor. I forget about the problems with my room, begin my day and head off to work an evening shift. I am out of my room from about 2:30pm until about 1:30am the following morning. When I return to my room, I realize that my suitcase has been moved, the bench next to the TV has been moved and all of my shoes have been moved. In their place is a mini fridge. Now, as I am sure you have guessed, the ‘Do Not Disturb’ sign was on my door. I check my messages and I have none stating that there will be anyone coming to my room to deliver a fridge or even one asking me to contact the front desk so that they could deliver a fridge to me. Now this guy has been in my room twice without my permission, with the sign on the door asking him not to enter and it is freaking me out. Why is he entering without permission? What else has he done while in my room? As far as I am concerned, when I rent a hotel room, that room is MINE unless there is an emergency. You should not enter it unless I have given permission and you DO NOT enter it with the sign on the door asking you to keep out. What if I had been in the shower? What if I had been asleep? Naturally, I call the front desk to complain and the guy that I talked to down there speaks to me as if I am just some crazy female who is overreacting about one of their workers entering my room. Uh, No. I am complaining about some creepy worker who has been in my room twice without permission and without warning and Touched My Things! The next morning, the vibrating room is back at it. I go into the bathroom to splash water on my face and all I can get out of the faucet is cold water… until I turn the faucet to the right. I had left it in the middle for brushing my teeth and washing my hands so the water being room temperature was normal. Now I am trying to get hot water out of it and realize that the faucet is connected backwards. Ugh. I decide to try the shower again. This time, the shower doesn’t just squeal but the water won’t get hot enough and the water pressure is super low. While I was in the shower, I literally had to take a full step backwards to get back into the water after the pressure fell so low. Then it kicked back up and I had to step forward to get back in the water. I did this 2 more times during this shower and probably 70 more times throughout my stay. I am woken up at 7:30am by the sound of several children in the hallway playing football. I look out and find one child and ask them to please stop being so loud and to stop banging their door (they have the slide lock flipped to keep the door from shutting and every time they go in/out, the door bangs against this lock). It continues so I lean out again and ask their mother to quiet her kids. Clearly, I am getting nowhere because she sees nothing wrong with her kids screaming at the top of their lungs at 7:30am in a hotel hallway. I call the front desk, explain the situation and I am promised that someone from the hotel will come up and intervene but this never happens. After several more days, I had a very unsettling experience. The vibrating room occurred while I was in the shower. I literally thought there was an earthquake because I felt like I was going to fall through the floor! I called the front desk and told them about the problem and the girl was so quick to respond with what the problem likely was that I knew this issue had been addressed before with previous guests. She said there was a vent above my room that might be causing the vibration and that she would send someone up. I asked if they would need to get into my room and she said they would. I asked for a 20 minute head start since I had just exited the shower and this confused her. I explained that I had stepped out of the shower and called the front desk so I needed time to get dressed before yet another maintenance person walked into my room without my knowledge. She agreed on the 20 minutes. 2 hours later, no one showed up to my room so I called the front desk again to inquire. I spoke to the very same girl and she had absolutely no idea what I was talking about or why she would be sending a maintenance guy up to check into it. I don’t know if anyone ever came to check on this issue because it happened again the next day. I packed up my things preparing to ask for a room change when I returned from work that evening. When I returned from work at about 2am, I went to the front desk and inquired about getting a new room and explained the vibrating room and the creepy maintenance guy. The guy I talked to had stains all over his shirt and tie, did not apologize for the inconvenience and did not ask me for my ID or to verify my name. He simply handed me a new key card and asked me if I had stuff that I had to move. Uh, yes, I have stuff to move! Seriously? What kind of question is this?! So I grab cart and proceed to the top floor and begin loading my things. I get to the new room which is on the other side of the hall and behind the elevator. I unpack my things and go over to the window to close the blind and realize that the window looks out over the lobby. Who thought this was a good idea. I can see actual windows that look outside from my window yet I am forced to watch other guests eat and swim. How voyeuristic. The problems that I encountered with this room are similar to those with the first room. The shower head squeals, the water pressure sucks, the water temperature is inconsistent, the view is less than appealing and I have no coffee table. After being in the new room for several days, I realize that the cleaning people on this end are utilizing the ‘use the lock as a door stop’ method and all I hear all morning is one loud bang after another as they go in and out of the rooms. As for the other amenities in the hotel, they are also a joke. The breakfast is outrageously expensive. The free guest laundry consists of one washer and one dryer hidden in a closet that is barely big enough to open the dryer door all of the way. The bar closes at 11pm every night. The pool is in the middle of the lobby. The elevators are super slow and constantly dirty. The parking lot was always full. Every doorway smelled like cigarettes. I was forced to stay in this hotel by the company I was working for because they made the arrangements and this was the only hotel that had rooms available. I was there for 2 weeks and did not feel safe in my own room for the entire first week. The hotel is dirty, the front desk staff is rude and unhelpful and their services are a joke. The only people in this hotel that are worth their salt are the people that clean your rooms. Yes, they were noisy with the door banging but they were polite and courteous and helpful. I would never stay at this or any other Holiday Inn again and I would not recommend it to anyone else. I had several problems that were never resolved and I was offered no apologies or even incentive to make up for the inconvenience. Worst hotel experience ever and I travel up to 5 months a year every year for work. I have never been treated this way nor have I ever had such a terrible experience in a hotel. You should be ashamed of yourselves!
November 12, 2012
Rated 3.0 out of 5.0 by RoadRat Cold Atrium "Lounge" and noisey heating system in room
This Hotel was one I have stayed at fairly regular years back but is showing signs of age. (On same property there is a new Express).
The Atrium (Lounge) was very cold and breezy and other guest who frequent this hotel said they know from past experiwence to wear sweat shirts while in atrium at restraunt / lounge.
The heating / AC system in room was extrememly noisy was either "hot or cold" and made it imposisbel to find a comfortable temperature. The "desk" for work area is just a table and chair was a type of lounge chair and was not in proportion to the table height making work area very uncomfortable.
November 11, 2012
Rated 5.0 out of 5.0 by Dwight From a Road Warrior
I travel a minimum of eight nights a month covering all of IL, half of Iowa and the upper section of Indiana. While in Southern IL, I stay at the Holiday Inn in Urbana. I like the facility enough that I will stay there even when I am working Springfield, Decatur, Danville, and other cities many miles away. It is worth the extra drive to stay there. The extra points they give to a Platinum member are nice, food is within a close drive, but the staff is what I like best. They remember who you are and always take care of you.
October 26, 2012
Rated 4.0 out of 5.0 by Cecjr3 Great place to stay not sure about the food
Great place to stay, but I tried it get something to eat. After waiting twenty minutes for someone to take my order I just went back to the room and ordered a pizza.
October 23, 2012
Rated 3.0 out of 5.0 by Robco Short Stay
My overall experience was not bad, but there was a firemans benefit at the hotel. One of them pulled the fire alarm at 1:30am and the whole hotel had to evacuate. This was obviously done because they had way, way too much to drink. It was a very bad experience, very cold standing outside, and honestly I didn't want to stay there after that but was not aboout to check out and pay another hotel or drive back home to Chicago at 1:30am!
I also could never get warm water when I tried to take a shower earlier in the evening.
The staff at the front desk was very nice though!
October 14, 2012
Rated 1.0 out of 5.0 by VRex78 Horrible, Rude Staff
I don't care if there was a home football game in town, that doesn't give your front desk staff the right to treat the rest of us trying to check in like second class citizens, especially being a Platinum Priority Club Member. My wife and I will never stay at this Holiday Inn again. The rooms were awesome and clean as usual with Holiday Inn, but the staff was so rude, we just used the room for sleeping and spent the rest of the time away from the hotel instead of exploring what looked like a pretty neat hotel/restaurant/amenities at that location. We were there for a wedding and the rest of my friends at the wedding were complaining about the same experience. Something needs to get fixed. RIDICULOUS!!!!!!
September 29, 2012