Rated 3.6 out of 5 by 74
Rated 5.0 out of 5.0 by Joe597 Home away from home
I am a weekly guest of this Holiday Inn. Spending a lot of time away from my home and family, it is a pleasure to interact with the friendly staff at this hotel. I have experienced no problems whatsoever during any of my stays over the past four months which adds to my ability to relax on my free time. Everyone at the front desk (Laura in particular) has bent over backwards to make my stay as close to living at home as possible. I would recomend this hotel to anyone anytime.
June 4, 2013
Rated 2.0 out of 5.0 by Winnipegtraveller Ok
Suitable for some purposes, especially if you have a car, and has expected features in this kind of hotel. I forgot how bad the food is though - and there doesn't seem to be many other places within walking distance.
Also, it seemed odd that my 1st floor room had only sheer blinds that I'm assuming one could see out but others could not see in? Because the heavier blinds are only decorative and cannot be closed. This lets in a lot of light early in the morning.
Also, I was disappointed that this hotel has no recycling available.
On the up side, the staff are very good and it was easy to book a shuttle to the downtown area.
May 24, 2013
Rated 1.0 out of 5.0 by Annie84 HORRIBLE EXPERIENCE. WILL NOT STAY HERE AGAIN .
HORRIBLE EXPERIENCE! I WILL NEVER STAY HERE AGAIN! The staff assigned me a room that was already taken! I walked into a family sleeping and was so embarrassed. When I went back to the front desk, they gave me a different styled room then I originally booked. Which is fine because I double checked with the guy and he assured me that the rates are the same(not that they should charge me a higher rate anyways since they messed up by placing me into an occupied room). When I got my bill on the last day, it showed that I was charged at a higher rate than what I was told. I went to the front desk the women there acted as if I was crazy for saying they charged me more .I specifically told them that on the original form that I "signed" during check in it was a different rate than what was on the bill. The woman walked over to the files pulled out the sheet for my room and pretty much threw it in front of me and said, "it's $xxx" Clearly trying to tell me that I was wrong. I looked down and showed her that I did NOT signed that paper, that paper was stapled in front of the one I actually signed. Not only did they try to charge me a higher rate for changing rooms (because they messed up and gave me someone's room.) She lacked basic customer service skills. I don't know why she's even in this business if that's how she's going to treat a customer with an inquiry. To make matters worse, they had expired milk in the breakfast area. It was seriously the worst experience I've ever had in any of my hotel stays. Instead of treating me like a customer, they acted as if I was bothering them. I thought that because the Holiday Inn was a big chain I wouldn't be experiencing things like this. I was wrong. I will think twice about booking a stay with a Holiday Inn and next time I'm in Champaign, I will DEFINITELY NOT stay there. HORRIBLE EXPERIENCE.
May 18, 2013
Rated 5.0 out of 5.0 by IlliniMom Great value
A great value when visiting campus. Good location and nice amenities.
May 16, 2013
Rated 2.0 out of 5.0 by Rotorguy Dump.
This hotel needs lots of upgrades. Even the remote control for the television is 1980's. lukewarm water for shower. Take my advice, stay at the holiday inn express across from this hotel.
May 12, 2013
Rated 1.0 out of 5.0 by MG1400 Disappointing Stay
I stayed here last weekend for the Kiwanis dinner for the U of I basketball team. 600 people in attendance and 1 lobby bartender. Not a drop of hot water in the shower. The walls are paper thin. I could hear the guy in the room next to me talking on the phone at 6:30am. I expected more.
May 11, 2013
Rated 5.0 out of 5.0 by Kari409 Quiet, Clean, Comfortable,Refreshing
Our stay at the Holiday Inn was great. The room was quiet I never heard any other people in the hotel. It was clean and smelled great! I was amazed that a Holiday Inn was such an affordable place to stay with great accomadations!
May 9, 2013
Rated 5.0 out of 5.0 by Jonnie54 Hands Down A Great Experience
It is always a great experience staying at the Holiday Inn Urbana. I cannot say enough good about all of your staff and look forward to staying there when I am in the area. I'd especially like to recognize your desk clerk Diamond. She always greets me with a beautiful smile and does her very best to take care of my room requests. I travel for a living and wish everyone I met in her position had her attitude.
If ever asked I would most certainly recommend Holiday Inn Urbana as an excellent place to stay.
May 9, 2013
Rated 4.0 out of 5.0 by Cathow Great Staff
Very attentive and courteous staff..... Room was very comfortable.. Didn't have a late check out.... Wasn't good for us runners that were participating in the iChallenge...
May 2, 2013
Rated 5.0 out of 5.0 by pdods Illinois Marathon Weekend
My husband I stayed here during the marathon weekend 2013. It was a very nice hotel. It was very clean, and the bed was very comfortable. The staff that we met were all helpful and friendly. There was a lot going on when I was checking in and several people in line behind me needing information and trying to ask questions. The woman who helped me was incredibly patient and calm and nice. The only reason why I gave it a "good" instead of "excellent" is I think she was trying too hard to multi-task and was helping too many people simultaneously, and it was actually slowing down the service a little. She was trying to answer the phone, answer other people's questions, and help other front desk staff, while also getting my keys ready, but she was very nice and helpful. For what we needed, this hotel was perfect. It was also very convenient for it to be right off the highway.
May 2, 2013
Rated 1.0 out of 5.0 by Nanak8 Leftover potatoes
I attended a conference at this location. The breakfast was good the first morning. The luncheon food was good although served late. The even banquet food was terrible, We had Chicken Divan which was a dried out chicken breast with a brocoli floret topped with canned cheese sauce, and roasted potatoes. Very disapointing and cold. And the dessert was the exact same offering we had at the luncheon. They must have had left over potatoes as they served them at breakfast the next day. The elevators are in need of maintenance. On the upside my room was clean and I had plenty of room.
April 26, 2013
Rated 5.0 out of 5.0 by Dennis60 Very nice hotel!
Very clean & comfortable hotel. Has a beautiful atrium with pool. I really enjoyed the view from my room overlooking the atrium. There was a wonderful bar in the atrium also, which I was not able to enjoy. Maybe next time. I will definitely stay here again if in town. Hotel was very clean & beautiful inside.
April 25, 2013
Rated 5.0 out of 5.0 by SandyW Mom's weekend
The staff was exceptionally friendly and helpful! We had a small problem with our thermostat,and the maintenance man came back to make sure that we were satisfied!
The work out equipment could be better. Very small room.
April 20, 2013
Rated 2.0 out of 5.0 by Momweekend Unprepared
Spent the Mom's Weekend here for which we had to pay month's in advance and unrefundable. Brunch was a disaster - long lines and no tables. We ended up taking our food to our room. I would think they would have this figured out by now. At the coffee stands, one was empty and the other had sugar but no cream. Very unprepared. Hotel room was adequate however heating/air unit made horrible "fog horn" sound at 2:00 am and the rest of the night. Did not sleep well. Not a pleasant experience.It's a shame - location is good.
April 18, 2013
Rated 5.0 out of 5.0 by xx12 Very Nice place to stay.
staff was outstanding.
the hotel was very nice.
April 1, 2013
Rated 5.0 out of 5.0 by LinJohn Great value
As frequent travelers, we would not hesitate to overnight here again.
March 25, 2013
Rated 4.0 out of 5.0 by Lombardian An interesting stay
The front desk was welcoming but mistakenly said the 5th floor (which was for Priority Card Holders) served coffee outside the elevators every morning. So, I was really disappointed in Sat. when I went for a cup and there was none. I called the front desk and they said "Not on Weekends." Uggg. I also needed a cart to bring in a large box from my car. None was available. I ask at the front desk if they could find one. A maintenance man went to look for one but 15 minutes later he still ad not returned. Ugggg. Other wise, the room was clean, the bed comfortable, the food reasonably prized BUT the noise from the pool went on until 12:30 AM and I was on the 5th floor at the other end of the building. Ugggg again.
March 21, 2013
Rated 1.0 out of 5.0 by Mikey6 Very disappointing
The hotel staff was lazy and apathetic. I was very disappointed. The food was awful at breakfast. I will not be staying at this hotel again.
March 21, 2013
Rated 2.0 out of 5.0 by Lions1 See response below from my comments previously sent. Sara & Kim were great; your front desk management had NOT prepared food service for 3 busloads
Thank you for contacting Guest Relations regarding your stay with the Holiday Inn Champaign/Urbana, IL. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business.
We are always very happy when a guest contacts us about the wonderful service they have received. As soon as I received your comments, I immediately forwarded them to the management and ownership of the hotel. They will ensure Sara and Kim knows what a great job they have done and also ensure they are recognized for their efforts.
Once again, thank you for taking the time to contact us. We value you as our guest and hope to have you as our guest again very soon!
Reference No. 35967938
March 15, 2013
Rated 5.0 out of 5.0 by tdia comfortable
It was a great place to get together with people attending the Illinois athletic event. The commons is well designed. The bar was reasonably priced and they stayed open a little longer for the crowd.
March 15, 2013
Rated 5.0 out of 5.0 by Trish321 Wonderful Staff; Comfortable, great value!
The staff was very accommodating and friendly. Loved my room! Great value and comfort! Would stay there again if I should visit the Champaign-Urbana area again!
March 10, 2013
Rated 1.0 out of 5.0 by wcham691 Most Annoying Stay in a Hotel I Have Ever Had
I got a room on the first floor of this hotel which had a sliding glass door which opened to an atruim. That atruim had a restaurant a bar and a swiming pool. When we first got the room I noticed it was loud but it was early in the day so we really didn't mind. That noise level continued in the atruim until about midnight. Then it went from the atruim to our hallway with kids running up and down and people shouting in the hall. Then about 2:30 am in the morning a kid was knocking on our door like he wanted in. I answered the door and asked what he wanted he just ran away. The noise in the hall continued to about 3:30am. Then about 5:30 am the noise in the atruim began again as the people in the restaurant began their setup. Even though they were not that noisy the noise in the atruim echoed into the room.
As far as I am concerned these first floor rooms with the sliding glass doors to the atruim are not acceptable they are just to noisy! I have stayed in this hotel before (on other floors) and found it to be OK but I would never stay on the first floor ever agian. I am really surprised that they would give a return quest and priority club member such an undisirable room especially when we check in early around 3pm.
March 9, 2013
Rated 5.0 out of 5.0 by MrIcemaker1 Great Stay
Shares a parking lot with a HI Express so make sure where you actually have a reservation! Great stay - clean room, outstanding staff, and a restaurant as well. Only complaint was there was an issue with the printer in the business center - but the front desk staff printed me a boarding pass, so not that big a deal.
Highly recommended hotel!
March 2, 2013
Rated 5.0 out of 5.0 by Cvoris Beyond Expectations
Only stayed one night but highly recommend this hotel, very clean except hot tub in pool area was a bit gross. Otherwise 5 stars all the way. They also did not offer free breakfast .
February 16, 2013
Rated 3.0 out of 5.0 by rochester23 Good value but bad maintenance
The hotel is like any other 3 star hotel. I really don't have too many complaints other than just one thing. I stayed there for about 5 nights and after the 1st night the toilet wouldn't flush. I left a note for the maid to get it fixed and the note was thrown away and nothing was done to the toilet. I called the next day at lunch and a maintenance crew took a look at it but I realized it wasn't fixed later on that day. I called again to have maintenance fix it when I was at work the next day and nothing was done again when I came back for lunch. I called again and maintenance came back and provided a temporary fix. By then it was Thursday afternoon. For a platinum member I figured I would get better service when it came to something as dire as not being able to use the toilet, but I guess not. Overall it's a average hotel with average amenities. Like most older Holiday Inns.
February 13, 2013
Rated 5.0 out of 5.0 by Bjts50 Fantastic staff!
Everyone that I met during my two month (+) stay had a smile and offer to assist. Just what I I needed after a long drive and tough days!
February 1, 2013
Rated 5.0 out of 5.0 by caudillfive Great Place to stay
I am a Supervisor for a construction company. I travel all over. I do not usually respond to these Reviews however, If you are looking for a place in Urbana,IL. This is the place to be. Out of all the places i have stayed this one will be on the Top of my list. Great Staff. Very professional. You get more than you pay for and that is very hard to find. Thanks.
January 30, 2013
Rated 4.0 out of 5.0 by EMcCarthy typical 15+ year old property n a college town
Not so bad....some reviews for this property are borderline silly.
The place is a typical HI with Atrium accoutrements. Not high end but certanly not a dive.
Clean, good location and accessible.
Most staffers were good. Some disengaged.
Food was not the best. Expected better. Service staff in eating area not so fast.......
Holiday inn Express across the lot is a newer property and in my opinion, a better value and stay. But this property is not bad at all.
January 23, 2013
Rated 1.0 out of 5.0 by Unhappywithstay1 Worst Stay At A Holiday Inn
Thermostat in the room did not control temperature properly.
Lighting in bathroom was so poor you could not see to shave.
Lighting fixtures in bathroom would raise up when closing door revealing dirt and dust on wall.
Two light bulbs in room were burned out. Still using incandescent lighting instead of CFL.
Housekeeper on floor was coughing without covering her cough and explained she was running a fever. Suggested she not clean our room. Had to ask at front desk twice to bring a change of towels.
January 2, 2013
Rated 5.0 out of 5.0 by JD4606 Business Travel
Stayed at the Holiday Inn Champagne for the first time and was plesently surprised. The hotel staff was exceptionally helpful and the room was very nice.
November 21, 2012