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Rated 3.6 out of 5 by 142 reviewers.
Rated 4.0 out of 5.0 by SMALL Bathroom The room is comfortable and the bed linens are nice. The bathroom is really tiny. There's hardly any room for toiletries on the sink and there's no rack to hang towels (either hand or bath) so hand towels have to be awkwardly placed by the sink. The bathtub faucet had a large hole next to it in the bathtub itself. It didn't appear dirty, just sloppy. August 16, 2014
Rated 4.0 out of 5.0 by great service All employees were friendly and helpful . The foldout couch wasn't confortable it was very lumpy to lie on.. August 16, 2014
Rated 3.0 out of 5.0 by Okay hotel that needs renovation and Wi-Fi improvements. I have stayed at this Holiday Inn about 6 times in total, so I have a good sense of the average stay. Please read my entire post to get the good and the bad, or skip to the bottom to review the shortlist of Pros and Cons. Overall, it's a decent hotel that's priced at a more affordable rate than other Holiday Inn hotels in the Des Moines area. It has an older feel to it, and the hotel could benefit from renovations (carpets and paint in particular). The beds in the hotel are great and the pillows are even better, so if you're looking for a good night's rest this hotel is a 4 out of 5. I also really like the channel listing they have. They have extra cable channels like the NFL network, which is fantastic! I have noticed a slight musty smell during each visit which seems to be a result of the noticeable humidity levels, but it has never been strong enough to cause an overall bad experience. Turning up the air conditioning usually helps to resolve the issue. My biggest complaint with this location, and the reason I now stay at other Holiday Inns when possible (Holiday Inn Mercy or Holiday Inn Jordan Creek), is the internet and cell reception. On my last stay, the internet did not cause any issues and maybe this problem has been fixed. But I've had a major issue with the internet 5 out of the other 6 times I've stayed here, and I'm always here for business so it's a big problem. I've had to purchase additional data plans through AT August 15, 2014
Rated 5.0 out of 5.0 by Very friendly and courteous staff The staff at this hotel are very friendly and helpful. The room maid went out of her way to make sure that we had everything we needed and that the room was perfect for us. The hotel is a little dated and the bathrooms are small, but that is not unusual for a hotel of this age. It actually has a homey feeling and the staff makes it feel that way. The pool area and work out room are great. Bennigan's restaurant was also handy to have on site. The only complaint I have is that the bathrooms do not have a towel bar or hanger hook on the back of the door to hang a robe or clean clothing. The hotel has an eco friendly program going that encourages you to use your towels more than once, but there is no place in the bathroom to hang a towel to dry so it can be reused. This defeats the eco friendly program. Overall, we enjoyed our stay here and will stay here again in the future. August 14, 2014
Rated 1.0 out of 5.0 by Disappointing Experience The carpets were stained. The ceilings were leaking water. The furniture in the rooms were damaged. The rooms smelled musty, and two co-workers woke up with no voice. I would not recommend this hotel. August 11, 2014
Rated 4.0 out of 5.0 by Comfortable room and friendly staff Comfortable stay with friendly staff. Noise from the highway was a little distracting. August 7, 2014
Rated 1.0 out of 5.0 by VERY MUCH Over Priced Hallways were cluttered and dirty.The Room was very small. things did not work as intended, could not get on the wifi. I would compare this to a cheap motel and I can tell you this motel was not cheap, VERY overpriced! Does not compare to Any Holiday Inns where I have stayed. This place is a disgrace to the Holiday Inns. August 6, 2014
Rated 3.0 out of 5.0 by Business Overall, average. people were friendly, hotel needs updating. My guest room needed work on the door and bathroom stool seat. August 6, 2014
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