Rated 3.9 out of 5 by 251
Rated 5.0 out of 5.0 by Dragonfly64 Great service
The front dest associates were very friendly and went out of their way to make our stay nice. The room was nice and comfortable.
June 25, 2015
Rated 3.0 out of 5.0 by Eqguy Makeover can't come fast enough
The hotels seems to be undergoing a total overhaul, which is great, but can't come soon enough. My room smelled like mildew, and the carpet was damp in a 4 foot wide area. The batteries were dead in the remote...always fun to get up every time you want to change the channel. And the outlets next to the bed didn't work. There were a lot of guests there for a conference, and they partied hard and loud, finally waking me up at 3 in the morning by pounding on random doors in the hall. There were a LOT of smokers hanging around outside both front and rear entrances. Parking was so scarce I had to park on the street. Not a very pleasant stay...and can't recommend...yet.
June 24, 2015
Rated 5.0 out of 5.0 by 564123 Clean and comfortable room
The only issue I had of the stay was the price. It was a little more expensive than I would like, but I had a great experience with my stay. I chose this place because of the location and good reviews. the Room was clean and comfortable.
June 22, 2015
Rated 3.0 out of 5.0 by BillyRay78 Average Stay - Staff Needs Improvement - Gold Member
Stayed at this hotel for 4 nights. Similar to other reviews, the common areas are dated and need upkeep. The elevator button needs to be fixed and you have to press it more than once to get one. Carpet is old and looks like it has not been cleaned in 20 yrs. Bennigans is attached to the hotel and is the only food option.
Biggest issue was on day 2. By 5:30 pm my room had yet to be serviced. I went to the front desk and told them the situation and could they get it taken care of. The immediate response from the clerk was, "That is not my job". She then turns to a co-worker and asks if it is her job. The co-worker responds, "Nope, not me". I looked at both of them and said," Both your answers are wrong. As a guest your response should have been we are sorry and we will get it taken care of, period." Both ladies looked at me as if I had said something wrong. I am headed out for the evening and please get it taken care of. The definition of taking care of the situation was to place new towels in the bathroom - nothing else.
I travel about 80 nights a yr for work/pleasure and am platinum and two other national chains. This experience would never occur at these other brands and confirms why I prefer them. In the service industry you must ensure your customer is satisfied. Experiences like this are the reason I will pay more to be treated right.
June 19, 2015
Rated 2.0 out of 5.0 by Joees Room full of giant misqutoes bed smelled of mildew dead misqutoes on bed at check in
Room ambulance very good, restroom poor little to no water in tub dead misqitoes in tub live ibes on walk front seat notified only said will note it. I had to remind the front desk manager of the 500 bonus points at check in. For the price very uncomfortable stay
June 18, 2015
Rated 5.0 out of 5.0 by Hardy1 Great service and very nice staff
Very nice and helping staff. The shuttle service is excellent, any time of the day or night, you would get the shuttle and the drivers are so good.
June 18, 2015
Rated 4.0 out of 5.0 by Brett S. well managed hotel
This hotel exceeded my expectations and had a great staff. when i had to change travel plans in the middle of my stay, the staff was completely accomadating and was the easiest part of my travel restructure.
June 17, 2015
Rated 4.0 out of 5.0 by golfnut76 shower aged
the bottom of the shower / tub basin was considerably cracked an coming apart.
The drop ceiling in the elevator lobby is showing its age.
June 8, 2015