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Rated 3.7 out of 5 by 173 reviewers.
Rated 5.0 out of 5.0 by Des Moines-Northwest We had a very pleasant stay at the Holiday Inn. The staff was very responsive to our needs. The rooms were clean and bathroom was in excellent shape. Good hot water. The food in the associated restaurant was excellent and good times in the bar area. We will be back again. October 2, 2014
Rated 4.0 out of 5.0 by Not bad overall There were definite pluses and minuses to this hotel. 1. The heavy curtains are decorative so they don't close. Would not have been a big deal except for the super bright parking lot lights. 2. The shower pressure was fantastic - and I had enough hot water. 3. Room service - the continental breakfast options were disappointing, and expensive for what I ended up picking. 4. Shuttle service - they were great in accommodating my early morning flight, normally shuttle starts at 6:00am, but there were 5 of us that needed to leave at 4:30 and they got us to the airport on time. October 1, 2014
Rated 4.0 out of 5.0 by Very nice rooms and clean Find a way to not have the parking lot lights shining in all night. The drapes were not able to be pulled shut. I left my phone charger in the room and called several times, but unable to speak to anyone - only able to leave a message and have to date not received any response. I understand it was my problem - forgetting the phone charger, but thought that maybe there was a way to retrieve it - guess that is just not possible. October 1, 2014
Rated 5.0 out of 5.0 by Great Service Overall great service and comfortable stay. I'll be back. September 30, 2014
Rated 5.0 out of 5.0 by Quick Stop Made Easy Fast and efficient stay. Would stay again. Clean and quiet hotel room. September 29, 2014
Rated 4.0 out of 5.0 by Nice Stay Very pleasant, helpful staff. Room was clean although could use a bit of updating. Bed was comfortable and the pillows were excellent. Will definitely stay here again. September 29, 2014
Rated 5.0 out of 5.0 by Nice place to stay We had a nice clean room as expected at a Holiday Inn. The A/C unit was quiet enough to allow us to sleep well on the very comfortable mattress and pillows. The attached restaurant had a nice selection of food which was reasonably priced. Would definitely stay here again. September 25, 2014
Rated 4.0 out of 5.0 by Weekend with grandson We waited too long to make a reservation and wound up in a two room suite. However, worked out great. Grandson had his own TV and room. September 24, 2014
Rated 3.0 out of 5.0 by comfortable bed, musty smell Staff was fine. Room was old, musty smell, mediocre. September 24, 2014
Rated 5.0 out of 5.0 by The Staff make this a great property! The staff in every department are so nice and helpful. The hotel is going through a remodel and it feels like it is going to be great for this hotel. September 23, 2014
Rated 2.0 out of 5.0 by housekeeping my room was skipped and they did nothing for me.... just left me a dirty room. September 19, 2014
Rated 5.0 out of 5.0 by Great Staff and very clean rooms The staff is extreamly helpfull with all my needs and the rooms are always clean plus orderly. September 15, 2014
Rated 3.0 out of 5.0 by Rooms We had a large group staying at hotel and heard complaints regarding the rooms from quite a few. However I do understand that there is a renovation of the rooms taking place soon. September 9, 2014
Rated 2.0 out of 5.0 by Great Service! People were great...the gal who cleaned my room was great. The carpet needs ripped out in the rooms and replaced and the heating/air conditioning units are old and stinky and need replaced. The room just had a yucky smell to it and after 4 nights I was ready to leave. Suggestion...hurry up and get updated before you have no business. September 1, 2014
Rated 5.0 out of 5.0 by Comfortable,clean and close to all the sites. We stay here every time we come to the fair.It is our 3rd time here August 29, 2014
Rated 3.0 out of 5.0 by Iowa, Des Moines Guest Service was good, hotel in/out needs afce lift August 26, 2014
Rated 5.0 out of 5.0 Kaplan Class I was there for another Kaplan class and truly enjoyed staying with your facility. This was the first time I had ate at Benningans and really enjoyed their food as well. I was curious as to the quality because of it being a "hotel" restaurant. August 26, 2014
Rated 1.0 out of 5.0 by unsatisfactory stay We will NOT stay at this hotel again. I have already informed you of the reasons. For what you pay, you are not offered much i.e. the condition of the pool was dirty. August 24, 2014
Rated 5.0 out of 5.0 by Great place to stay I always stay at Holiday Inns on the rare occasions I travel. This was another great experience. Clean room, easy check-in, super comfortable bed. Overall great room. The only thing I wish the location had was the free breakfast buffet that other locations have. Was very pleased and would stay here again if I am in the area. August 22, 2014
Rated 3.0 out of 5.0 by housekeeping housekeeping staff loud an uncaring they should be fired,for lack of respect they showed guests in cleaning rooms that early makingit into a party for them,forgeting some guests were still trying to sleep! August 21, 2014
Rated 5.0 out of 5.0 by Pretty Good Group Travel The price was right, room was clean, quiet and comfortable. The front desk staff was great. The pool offered a good gathering area. Though overall 5/5, I would suggest adding more tables in the patio and also the bathroom is very small, not nearly enough counter space. I do recommend this for the group rate we got though!! August 21, 2014
Rated 4.0 out of 5.0 by Nice Property Clean - Friendly - Convenient - Efficient Staff - easy access to expressway. August 21, 2014
Rated 3.0 out of 5.0 by Comfortable but weird smell Comfortable but weird smell. Smelled like old smoke... August 18, 2014
Rated 4.0 out of 5.0 by SMALL Bathroom The room is comfortable and the bed linens are nice. The bathroom is really tiny. There's hardly any room for toiletries on the sink and there's no rack to hang towels (either hand or bath) so hand towels have to be awkwardly placed by the sink. The bathtub faucet had a large hole next to it in the bathtub itself. It didn't appear dirty, just sloppy. August 16, 2014
Rated 4.0 out of 5.0 by great service All employees were friendly and helpful . The foldout couch wasn't confortable it was very lumpy to lie on.. August 16, 2014
Rated 3.0 out of 5.0 by Okay hotel that needs renovation and Wi-Fi improvements. I have stayed at this Holiday Inn about 6 times in total, so I have a good sense of the average stay. Please read my entire post to get the good and the bad, or skip to the bottom to review the shortlist of Pros and Cons. Overall, it's a decent hotel that's priced at a more affordable rate than other Holiday Inn hotels in the Des Moines area. It has an older feel to it, and the hotel could benefit from renovations (carpets and paint in particular). The beds in the hotel are great and the pillows are even better, so if you're looking for a good night's rest this hotel is a 4 out of 5. I also really like the channel listing they have. They have extra cable channels like the NFL network, which is fantastic! I have noticed a slight musty smell during each visit which seems to be a result of the noticeable humidity levels, but it has never been strong enough to cause an overall bad experience. Turning up the air conditioning usually helps to resolve the issue. My biggest complaint with this location, and the reason I now stay at other Holiday Inns when possible (Holiday Inn Mercy or Holiday Inn Jordan Creek), is the internet and cell reception. On my last stay, the internet did not cause any issues and maybe this problem has been fixed. But I've had a major issue with the internet 5 out of the other 6 times I've stayed here, and I'm always here for business so it's a big problem. I've had to purchase additional data plans through AT August 15, 2014
Rated 5.0 out of 5.0 by Very friendly and courteous staff The staff at this hotel are very friendly and helpful. The room maid went out of her way to make sure that we had everything we needed and that the room was perfect for us. The hotel is a little dated and the bathrooms are small, but that is not unusual for a hotel of this age. It actually has a homey feeling and the staff makes it feel that way. The pool area and work out room are great. Bennigan's restaurant was also handy to have on site. The only complaint I have is that the bathrooms do not have a towel bar or hanger hook on the back of the door to hang a robe or clean clothing. The hotel has an eco friendly program going that encourages you to use your towels more than once, but there is no place in the bathroom to hang a towel to dry so it can be reused. This defeats the eco friendly program. Overall, we enjoyed our stay here and will stay here again in the future. August 14, 2014
Rated 1.0 out of 5.0 by Disappointing Experience The carpets were stained. The ceilings were leaking water. The furniture in the rooms were damaged. The rooms smelled musty, and two co-workers woke up with no voice. I would not recommend this hotel. August 11, 2014
Rated 4.0 out of 5.0 by Comfortable room and friendly staff Comfortable stay with friendly staff. Noise from the highway was a little distracting. August 7, 2014
Rated 1.0 out of 5.0 by VERY MUCH Over Priced Hallways were cluttered and dirty.The Room was very small. things did not work as intended, could not get on the wifi. I would compare this to a cheap motel and I can tell you this motel was not cheap, VERY overpriced! Does not compare to Any Holiday Inns where I have stayed. This place is a disgrace to the Holiday Inns. August 6, 2014
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