Rated 3.6 out of 5 by 151
Rated 3.0 out of 5.0 by pawn368 Comfortable but weird smell
Comfortable but weird smell. Smelled like old smoke...
August 18, 2014
Rated 4.0 out of 5.0 by beatrice199 SMALL Bathroom
The room is comfortable and the bed linens are nice. The bathroom is really tiny. There's hardly any room for toiletries on the sink and there's no rack to hang towels (either hand or bath) so hand towels have to be awkwardly placed by the sink. The bathtub faucet had a large hole next to it in the bathtub itself. It didn't appear dirty, just sloppy.
August 16, 2014
Rated 4.0 out of 5.0 by hipdutchprincess great service
All employees were friendly and helpful . The foldout couch wasn't confortable it was very lumpy to lie on..
August 16, 2014
Rated 3.0 out of 5.0 by CragTravels Okay hotel that needs renovation and Wi-Fi improvements.
I have stayed at this Holiday Inn about 6 times in total, so I have a good sense of the average stay. Please read my entire post to get the good and the bad, or skip to the bottom to review the shortlist of Pros and Cons.
Overall, it's a decent hotel that's priced at a more affordable rate than other Holiday Inn hotels in the Des Moines area. It has an older feel to it, and the hotel could benefit from renovations (carpets and paint in particular). The beds in the hotel are great and the pillows are even better, so if you're looking for a good night's rest this hotel is a 4 out of 5. I also really like the channel listing they have. They have extra cable channels like the NFL network, which is fantastic!
I have noticed a slight musty smell during each visit which seems to be a result of the noticeable humidity levels, but it has never been strong enough to cause an overall bad experience. Turning up the air conditioning usually helps to resolve the issue.
My biggest complaint with this location, and the reason I now stay at other Holiday Inns when possible (Holiday Inn Mercy or Holiday Inn Jordan Creek), is the internet and cell reception. On my last stay, the internet did not cause any issues and maybe this problem has been fixed. But I've had a major issue with the internet 5 out of the other 6 times I've stayed here, and I'm always here for business so it's a big problem. I've had to purchase additional data plans through AT
August 15, 2014
Rated 5.0 out of 5.0 by DouglasD Very friendly and courteous staff
The staff at this hotel are very friendly and helpful. The room maid went out of her way to make sure that we had everything we needed and that the room was perfect for us. The hotel is a little dated and the bathrooms are small, but that is not unusual for a hotel of this age. It actually has a homey feeling and the staff makes it feel that way. The pool area and work out room are great. Bennigan's restaurant was also handy to have on site. The only complaint I have is that the bathrooms do not have a towel bar or hanger hook on the back of the door to hang a robe or clean clothing. The hotel has an eco friendly program going that encourages you to use your towels more than once, but there is no place in the bathroom to hang a towel to dry so it can be reused. This defeats the eco friendly program. Overall, we enjoyed our stay here and will stay here again in the future.
August 14, 2014
Rated 1.0 out of 5.0 by Wendy32 Disappointing Experience
The carpets were stained. The ceilings were leaking water. The furniture in the rooms were damaged. The rooms smelled musty, and two co-workers woke up with no voice. I would not recommend this hotel.
August 11, 2014
Rated 4.0 out of 5.0 by Rico1717 Comfortable room and friendly staff
Comfortable stay with friendly staff. Noise from the highway was a little distracting.
August 7, 2014
Rated 1.0 out of 5.0 by Very unhappy camper VERY MUCH Over Priced
Hallways were cluttered and dirty.The Room was very small. things did not work as intended, could not get on the wifi. I would compare this to a cheap motel and I can tell you this motel was not cheap, VERY overpriced! Does not compare to Any Holiday Inns where I have stayed. This place is a disgrace to the Holiday Inns.
August 6, 2014
Rated 3.0 out of 5.0 by 7469Q Business
Overall, average. people were friendly, hotel needs updating. My guest room needed work on the door and bathroom stool seat.
August 6, 2014
Rated 2.0 out of 5.0 by N2014 Needs renovation! No breakfast.
Not the standards I expect from a Holiday Inn Express. Needs renovation. Elevators were not working reliably. #2 elevator was stuck on 2nd floor for a while. Sink faucet dripped unless you pushed it off to the right.
One reason I stay at Holiday Inn Express is for the quick breakfast. The only breakfast available was at the attached Bennigan's. This was not clear when I made my reservation. I probably would have stayed somewhere else if I had known.
July 28, 2014
Rated 4.0 out of 5.0 by Gail58 Easy on/off
Enjoyed our stay. A bit pricey compared to others, but food at breakfast better than other chains.
July 26, 2014
Rated 4.0 out of 5.0 by Budge123 overnight stay
things were fine except for your pet policy..........................................................
July 26, 2014
Rated 5.0 out of 5.0 by ShawnB89 Des Moines business stay
The front desk staff is always very courteous and always thank me for being a gold card member. I wouldn't ever consider staying anywhere else in Des Moines. My single only disappointment was that there was no hair dryer in the bathroom :)
July 25, 2014
Rated 3.0 out of 5.0 by llpa comfortable bed .
the hotel and service was good
the only problem was the ice machine.tryed to
get ice and only one ice machine worked and
not very well
July 24, 2014
Rated 3.0 out of 5.0 by ODOO Poor Hotel Choice
I have already stated my concerns with the hotel. No reason to restate issues.
July 24, 2014
Rated 1.0 out of 5.0 by pkx2mak Disappointing stay
We were given the wrong room upon check-in. But the person at the front desk called us just as we entered our room. She recognized there had been a mistake. I appreciate her not waiting for us to call. That was about the only good part of our stay. When we went downstairs to get a new key, we stood in line for over 20 minutes! They had three large groups staying at the hotel, and only one person at the front desk. Not a good move.
There was an insane level of noise out in the halls on our original floor, as well as the floor we were moved to. The noise continued until just after 3:30am. Nothing was done about the noise level.
The alarm clock was broken - did not work, did not turn on. The television was also broken - would not even power up. There was a large orange light directly outside the window that could not be blocked out using the curtains. As for the pull-out couch that was meant to be a bed, it was awful. The springs poked through the shallow mattress. Our A/C ran all night and never cooled the room down by more than a few degrees. We were very disappointed.
July 22, 2014
Rated 3.0 out of 5.0 by helopilot96 Just Okay
I was on a family road trip and needed a hotel that accepted pets. I used the IHG app to find this hotel. When we arrived, the lobby and hotel staff were as I would expect. However, when I got to the "pet" room they gave me, things went down hill. The room was the furthest from the entryway door, which meant that I had to walk the entire hallway with my two dogs. Inside the room, the coverlet had hair all over it from what I assume was a previous occupant. The room also was filled with allergens. My entire family started sneezing within 15 min of checking in. We also didn't like that we had to use the back door to come and go with the pets. However, the upside is that there is plenty of grass to walk the dogs nearby and the people are all very friendly. This was an okay hotel because I was in a crunch but I probably wouldn't go there again if I had other options.
July 20, 2014
Rated 4.0 out of 5.0 by king4wyo Great property
A wonderful staff, makes everything that much easier when I stay there. This hotel is always my first choice when in Des Moines on business
July 20, 2014
Rated 4.0 out of 5.0 by Freddy24 food
disappointed that there was no free breakfast at the hotel. I had to leave hotel and drive a few blocks away. I was there for a meeting and they did not serve any thing either.
July 14, 2014
Rated 5.0 out of 5.0 by hornedog1 Great room
I really enjoyed this hotel. The staff was very friendly. The room was clean and the hotel quiet. Very nice for a change
July 12, 2014
Rated 5.0 out of 5.0 by Pat2008 Great weekend
I was visiting family and just had an amazing time. This hotel is great and the staff are some of the best I have seen in terms of positive attitude and willing to help guests.
July 10, 2014
Rated 5.0 out of 5.0 by Max12345? Great stay
Staff was really helpful and friendly. Hotel was very pleasant and open.
July 7, 2014
Rated 5.0 out of 5.0 by Dano1268 nice place
We stayed for one night traveling through to see family with our dogs. Staff was v ery courteous and freindly and we liked the room alot. The only thing that we were not happy about is that we were on the ground floor due to having pets and the windows only had sheers to cover them. There were some other drapery hanging, but it was installed so they could not be closed over the window and it made us feel uncomfortable becuse people could have seen in the room at night when our lights were on and also the dogs can see out and possibly bark c ausing other guests to be disturbed. it also allowed a good amount of light in from the parking lot when trying to sleep.
July 7, 2014
Rated 5.0 out of 5.0 by tatum14 Wonderful Pillows and great service
Staff was very friendly and room was always in order
July 7, 2014
Rated 4.0 out of 5.0 by GZ123 Breakfast
The only negative to this site is that they don't have a complimentary breakfast. Otherwise it is a good hotel with probably the friendliest staff I have seen in a Holiday Inn.
July 7, 2014
Rated 4.0 out of 5.0 by ccwallin Rainy Des Moines
Staff was excellent and attentive.
Could have done without being woken up by chainsaws cutting down a tree outside my room early in the morning.
No fan in bathroom made for humid conditions
Hotel needs updates.
Overall comfortably though.
July 6, 2014
Rated 4.0 out of 5.0 by Jack11123 review
Staff was great. Room was clean and relaxing. The pool was amazing.
The only 2 negatives I can even come up with were 1) the tv reception kept dropping out occasionally and 2) during the 3 day stay, I was able to get on the wi-fi only the first day.
July 2, 2014
Rated 2.0 out of 5.0 by Chuck721020 Many Shortcomings
Comment List for Room 424 on Saturday, June 21, 2014:
1. Someone had taken the batteries out of the thermostat, so the room was either way too cold or way too hot.
2. The tub faucet gave rusty water right after the water was turned on.
3. The tub drain worked verrrrry slowly.
4. The newly remodeled bath was way too crowded; my left shoulder was dislocated trying to reach the toilet paper (joke).
5. Many other guests (seemed like a convention for the homeless) held their smoking and drinking parties at both the front and back hotel doors.
June 26, 2014
Rated 2.0 out of 5.0 by Darwin Colorado OK
I stayed here and had been traveling a lot over the past 6 weeks so I have lots to compare it with. This place is OK, nothing terrible but certainly nothing had me say...'that was nice or that was good' as I did in most places over the past 6 weeks.
I received a survey from Holiday Inn and after me filling out a longer than necessary survey, they suggested I rated them a 4.5 out of 5. That wasn't even close so I had to go back in and change that rating...
June 26, 2014
Rated 4.0 out of 5.0 by MNhockeymom Great service, but hotel could use some updates.
Our room could use updates -- sagging wallpaper, A/C difficult to regulate, water issues in the bathroom. However due to the great staff, we will likely be back if the price is reasonable. Housekeeping staff showed us true hospitality, checked if we needed additional supplies, and kept our room in clean, tip top condition.
June 21, 2014